This position is applicable to the following hotels
该职位适用于以下酒店:
Operation Hotel 营运酒店
Banyan Tree Chongqing Beibei
重庆北碚悦榕庄
Job description 岗位职责
Ensures compliance with the Group’s Mission Statement.
确保服从集团的使命声明。
Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
指导和维护销售营销活动达到预期的效果和水平。
Constantly promotes and develops the hotel/resort’s business base.
不断推动和发展酒店的业务。
Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。
Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce.
采取措施来促进适当的员工培训,确保最高的员工士气。
Ensures that proper employer/associates relations are maintained.
确保适当的雇主/员工关系的维护。
Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。
Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。
Reviews guest ratings and follows through with the individual department heads to correct problem areas.
评估客人的评价并与部门领导共同解决发生的问题。
Develops and monitors short and long term planning for the property.
监管和发展公司短期和长期的计划。
Keeps abreast with innovations and business orientations in the luxury hospitality industry.
保持在奢侈酒店行业的创新和业务方向。
Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。
【岗位职责】
与既有的客户和潜在的客户及合作伙伴保持密切的联系
Active distribution of product information and creates awareness in the markets and business segments or responsibility
高效认知和掌握销售线索
Identifies and handles sales leads effectively and efficiently
代表酒店参加国际及国内的销售活动
Represents the hotel and participates in domestic and international sales activities
发挥创造力,为酒店的产品及部门做出应有的贡献
Creative contribution to product and sales development
仔细计划与客户的会面,对预定的客户实施客户关系管理,完成销售目标
Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews
在所负责的市场区域内,监视和报告市场及竞争者的情况
Monitors and reports on market and competition within own market segment
准备销售报告,确保市场及客户信息的准确性,以便于工作的跟进
Prepares and updates customer management reports and ensures all nece
【岗位要求】
1、具备领导才能,了解所负责部门对各职位的责任
2、掌握使用互联网及其它主要电脑系统的知识
3、掌握应用销售及前台的电脑系统
4、了解商务旅游、旅游业国际市场,会议旅游及餐饮销售
5、能够掌握和理解市场和竞争
6、必须具备良好的中,英文读写能力
7、良好的电脑技能,至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件
8、良好的人际交往和沟通技巧
9、独立工作和团队工作的能力
10、5年销售与市场推广方面的经验, 包括在国际连锁酒店的管理经验并有最少3年的销售经理经历