To
handle all job related administrative work through the computerized engineering
administration system in accordance with the departmental standards.
通过与部门的标准一致的工程管理软件系统来处理相关的管理工作。
CORE WORK
ACTIVITIES岗位主要工作职责
Administrative Responsibilities
行政职责
·
In charge of the
Engineering store inventory, ensure enough and appropriate quantity of stock
items in the store room, coordinate with the Purchasing department and
suppliers for the ordering of necessary spare parts and consumables
负责订购工程部所需备件、材料，保证和控制工程仓库有足够及适量的库存材料。
·
To carry out daily
maintenance of all equipment as assigned by the leader
在工程部领导的安排下，负责日常维修保养工作。
·
To issue all work
orders in respect of the planned preventive maintenance program and the routine
daily work orders.
分发有关预防性的计划维修项目和每日例行的工作单。
·
To follow up on
completion and update record for the planned preventive maintenance program.
对预防性的计划维修项目，要跟进完成，并更新纪录。
·
To ensure and
maintain an up-to –date record of the planned preventive maintenance program.
对预防性的计划维修项目，要确保并维持一个不断更新的纪录。
Technical Responsibilities
技术职责
·
To update all
equipment data.
更新所有的设备数据。
·
To liaise with
outside contractors in respect of the planned preventive program.
在预防性的计划维修项目中，联络及安排相关的承包商执行维修工程。
·
To advise the
Director of Engineering or Engineering Manager in the event of any deviation
from the planned preventive maintenance program.
在发生任何背离预防性的计划项目事件时，要向工程总监或工程部经理报告。
·
To process incoming
maintenance request from other departments and distribute to the related
trades.
及时处理其他部门的维修要求，并通知相关部门。
·
To follow up on job
completion and feedback information to the computer for correct analysis of
work load.
工作完成后，反馈信息并输入电脑，以便分析工程部的工作情况。
·
To ensure strict
control for the Engineering drawings and catalogues.
严格管理工程图纸和目录。
·
To control the issue
and consumption of store items and consumables.
控制库存物品和消耗品的发出和消费。
·
To issue spare parts
etc. upon receipt of maintenance requisition signed by authorized personnel
only.
只有维修单被授权人签署后，才能发出零部件等物品。
·
To be thoroughly
familiar with all spare parts requirement and specification for all equipment
and facilities in the hotel.
熟悉酒店所有设备和设施零部件的规格。
·
To issue purchase
request for any material required and follow up with the Purchasing department
for the delivery.
填写必需材料的采购申请，并跟进采购部门材料的运送。
·
To ensure the detail
of the purchase order is in accordance with the purchase request.
确保采购单的详细情况与采购要求一致。
·
To assist the
Purchasing department in the purchase of Engineering spare parts and
consumables.
协助采购部门购买工程部所需的零部件和材料。
·
To ensure the goods delivered
is in accordance with the purchase order in quality and quantity.
确保所购买的物品与采购要求的质量、数量一致。
·
To keep accurate
record of all store items transactions through the computerized stores control
system.
通过库存管理软件来保持库存物品的准确纪录。
·
To prepare bin cards
for the total stock of each bin.
为所有的物品准备储存卡。
·
To ensure correct
stock level is maintained at all times and advise the Engineering Manager if
difficulties are being experienced.
任何时候都要保持合适的存货量，如有意外的困难发生时，要向工程部经理报告。
·
To assist in the audit
of inventory at regular intervals as set by the Finance department
在规定的时间协助财务部门盘点物品。
·
To keep updated
inventory record of all Engineering FF&E items and tools.
经常更新工程部所有物品和工具的库存纪录。
·
To control, record
the issue and return of Engineering FF&E equipment and tools.
管理和纪录工程部设备和工具的发出和归还。
·
To prepare the
Engineering monthly reports according to the departmental policy.
根据部门的政策，编制工程月报。
·
To ensure the store
room is kept clean and tidy at all times, and all store items clearly
classified.
确保仓库的干净和整洁，并且所有物品都应有明确的分类。
·
To classify all
engineering tools, follow strictly the policy and procedure of borrowing and
returning. To take good care of the hotel properties.
各种工具排放整齐.严格借、还手续。贵重物品严加保管。
·
To take strict
precautions against thieves and fire, all combustible and chemical items are
properly handled and stored.
采取严格的预防措施，防止小偷和火灾，所有可燃和化学物品能够得到妥善处理和保存。
·
To be of
comprehensive skills with multi technique, take part in daily maintenance jobs within his ability.
具备一专多能的能力，积极参与力所能及的日常维修工作。
·
To answer the
engineering calls, record the message or request, pass the information or assign
related person to attend the request accordingly.
接听工程部电话值班，记录、整理好重要人物的留言或要求，并转告或安排相关人员去执行有关的工作。
Sales
Responsibilities
销售职责
·
Take responsibility
for delivering hotel product knowledge and promotions.
负责对外宣传酒店产品知识和促销信息。
Finance
Responsibilities
财务职责
·
Save energy and
assist to control the departmental cost.
节约能源并协助部门成本控制。
·
Without affecting the
safety and image of the hotel, to suggest all possible means of energy saving
and environmental protection.
在保证安全运行和营业格调的前提下，力图节省能耗、注重环境保护的新概念。
Human Resources Responsibilities
人事职责
·
Able to maintain high
disciplines on standard of conduct
遵守饭店纪律与行为规范。
·
Coaches hotel staff
as needed in scopes of basic skill development, career planning, and training.
就岗位选择方面作好酒店员工的指导工作。
·
Motivates the
trainees
调动员工的积极性。
Guest
Service Responsibilities
对客服务责任
·
Being in the right
place and dealing with every customer request.
在正确的地方处理客人的每一个要求
·
Being considerate to
the customers, ready to make simple gestures to take care of them and ensure
their well-being.
为客人考虑周到，准备好用简单的肢体语言照顾客人，并确保他们的舒适
·
Being sure of
yourself and your skills to establish a simple and natural relationship with the customers.
自信以及有技巧的与客人沟通，确保和客户建立简单且自然的关系
Keys
Performance Indicator
绩效考核关键指标
·
Work Quantity and
Quality: Meets established deadlines
& assumes personal responsibility for work product. Continually strives to improve efficiency.
Completes all elements of job requirements.
工作量和质量：能在期限之前完成，能为工作承担责任；持续地努力提高工作效率，完成工作需要的其他要素。
·
Initiative/Judgement: Identifies and appropriately solves or refers
problems. Takes responsibility for independent action.
主动性和判断力：能识别并恰当地解决问题，能对自己的行动承担责任。
·
Conduct: Follows company’s rules and policies and is a
good example for co-workers to follow.
Displays professional behavior.
执行：遵守酒店的规章制度和程序，并成为其他同事的榜样，展示专业的行为举止。
·
Communications: Expresses self clearly and professionally.
Maintains open communication with manager.
沟通：能清晰并专业的表达自己，和自己的上司保持开放的沟通。
·
Adaptability: Shows
support for organizational changes.
适应性：对组织的任何变更给予一贯的支持。
·
Attendance: Does not disrupt operations by being
habitually tardy or absent. Demonstrates
reliability by maintaining consistent work attendance. Displays flexibility and provides additional
support when needed.
出勤：不迟到、早退和旷工，保持一贯地良好的出勤，并在部门工作需要时及时给予支持。
Miscellaneous
其它
·
All staff
are required to comply with every reasonable request from their hierarchical
supervisor(s) within an amount of time that it takes to comply under normal
circumstances.
·所有的员工需要遵循来自上级主管的每一个合理的要求，这些要求也许需要一些时间在正常的工作环境下执行和完成。
·
All staff
may be assigned to other duties in the hotel as and when required by business
levels.
·所有的员工也许要执行饭店管理层根据工作需要分配的工作或其它职责。
Health
and Safety
健康和安全
·
Ensure
that all potential and real Hazards are reported immediately and rectified
·确保所有的潜在的和事实的安全隐患要及时汇报和更正。
·
Be fully
conversant with all departmental Fire, Emergency procedures
熟悉各个部门的消防、紧急事件的处理程序。
·
Ensure
that all emergency procedures are rehearsed, implemented and enforced to
provide for the security and safety of guests and employees
·确保所有的紧急方案都经过彩排，实施和加强以保护客人和员工的安全。
·
Ensure
the safety of the persons and the property of all within the premises by fairly
applying Hotel Regulations by strict adherence to existing laws, statutes etc.
·通过严格遵守现行的法律、法规等，来较好的执行酒店的规章制度，以确保酒店内部所有的人员和物品的安全。
·
Ensure
all staff within the department work in a manner which is safe and unlikely to
give risk of harm or injury to selves or others
·确保所有部门内部的员工都在安全的情形下工作，不可能在受伤害或危险的环境下工作。
·
Use safe
manual handling techniques and practise safe work habits following Suning
Health, Safety and Environment policies, maintain procedures to minimise our
impact on the environment and prevent pollution.
·使用安全手册技术并实践苏宁集团健康、安全环境政策下的安全工作习惯，保持将我们对环境和污染的防护减到最小的工作程序。
Confidentiality
保密制度
·
Ensure
confidentiality and secure storage of all intellectual property and data bases,
both hard copy and electronic. Adhere to Suning Internet and Email policy
·确保保密性和所有有关酒店的数据无论软件和硬件的安全，坚持苏宁集团网络和邮件政策。
·
Ensure
Hotel, Customer and Staff information or transactions are kept confidential
during or after employment with the company.
·确保在员工在职或离职后对酒店、客人和员工信息或者其它的相关信息的保密性。
To be fully
conversant with
需要遵守的
·
Hotel
fire procedures
酒店消防程序
·
Hotel
security procedures
酒店安全程序
·
Hotel
Health and Safety policy and procedures
酒店健康和安全政策和程序
·
Hotel
Facilities and attractions
酒店设施
·
Hotel
standards of operation and departmental procedures
酒店运行标准和部门运行程序
·
Methods
of accepted payment of the company
企业可以接受的付款方式。
·
Short
and long term company marketing promotions
酒店长短期市场促销政策。
NOTE 备注:
This
document reflects the job content at time of writing and will be subject to
periodic change in the light of changing operational and environmental
requirements. Such changes will be
discussed with the job holder and the job description amended accordingly.
此文件反映了员工签字时其工作的内容，此内容将按照酒店运作的变化和环境的要求进行定期的更改。如有更改将知会员工，并对工作职责进行相应的修改。
