Position Summary职位概述:
Provide leadership and guidance to Front Desk team member during the assigned shift to ensure consistent quality service is provided.
负责当值期间领导前台接待做好各种接待工作,提供一致高效的服务。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2.Ability to access and accurately input information using a moderately complex computer system , including Hilton property management systems .
能快速有效的运用电脑操作系统, 包括希尔顿自有的管理系统。
3.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。