MAJOR FUNCTION 主要功能 : 1. To supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and  standards, while striving towards total guest satisfaction.    监督前台工作人员，确保他们遵守酒店的所有政策、程序、法规和标准，同时努力使客人完全满意。     2. To ensure that front desk operations is working in a professional manner at all times. 确保前台操作始终以专业的方式运作。 3. Will perform front desk clerk and cashier responsibilities and duties when assigned, and assume desk manager's responsibilities when needed. 在分配时履行前台职员和出纳的职责，需要时承担前台经理的职责。 4. To train front desk clerks on a daily basis, on-the-job and during 15 minutes training. 每天培训前台职员、在工作中和15分钟的培训。 5. Assist the front office manager in all areas to ensure a correct and smoothly-operating department 协助前台经理，确保部门正确、顺利运作 MAJOR RESPONSIBILIES 責任概要 : 1. Responsible for the efficient and professional running of the front desk, including relationships with other departments. 负责前台的高效、专业的运营，包括与其他部门的关系。 2. Ensure smooth check-in and check-out of all guests, through properly handling guest accounts. 通过妥善处理客人的账户，确保所有客人的顺利办理入住和退房手续。 3. Deal with any guest requests and problems and satisfy their needs within acceptable guidelines. 处理任何客人的要求和问题，并在可接受的指导方针范围内满足他们的需求。 4. Be prepared to perform all front desk functions, assist in monitoring the supplies and maintenance of all Front desk equipment. 准备好执行所有前台功能，协助监控所有前台设备的供应和维护。 5. Lead by example: Provide a gracious and aggressive hospitality towards all customers. 以身作则：对所有客户提供热情热情的款待。 6. Be highly familiar and adhere to all policies, procedures and standards. 高度熟悉并遵守所有的政策、程序和标准。 7. Assist all associates with questions, problems which might occur. 协助所有同事的问题，可能发生的问题。 8. During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers. 在高峰时间，请待在前台，以确保为所有客户提供高效和平稳的服务。 9. Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments. 在前台创造一种高效和积极的氛围；与所有员工和其他部门建立良好的关系。 10. Be a problem seeker and solver. 成为一个问题的探索者和解决者。 11. Ensure that work area is always clean, neat and organized. 确保工作区域始终干净、整洁和有序。 12. Plan meetings on a monthly basis and conduct them. 每月计划会议并进行会议。 13. Constantly audit all desk work for accuracy and consistency.  Coach and counsel staff when appropriate. 不断地审核所有的前台工作的准确性和一致性。在适当的时候指导和顾问。 14. Ensure and encourage all guests are enrolled in our Wyndham Rewards Programme upon check in to achieve monthly/quarterly/yearly target.        确保并鼓励所有客人在入住后参加我们的温德姆奖赏计划，以实现每月/季度/年度目标。 15. Be prepared to work the night shift when needed. 在需要时准备好上夜班。 16. Check opening house count and establish rate to be quoted during the day with the reservations manager and the front desk manager. 与预订经理和前台经理核对可卖房的数量，并确定当天的报价。 17. Review discrepant rooms regularly. 定期检查有差异的房间。 18. Ensure that all hotel guests, VIP guests and repeat guests are identified, recognized, pre-blocked and special treatment is brought to the room. 确保所有酒店客人、VIP客人和回头客都被识别、预先封锁并将宾客待遇带到房间。 19. Determine weekly training schedule, adjust according to business demands. 确定每周的培训计划，并根据业务需求进行调整。 20. Review credit report and take appropriate action to resolve all problems. 审核信用报告，并采取适当措施解决所有问题。 21. Complete work or special projects as assigned and make sure to meet due dates. 完成指定的工作或特殊项目，并确保在截止日期前完成。 22. Know how to hire, train and develop staff. 知道如何招聘、培训和发展员工。 职位要求 2年相关工作经验      有经验来处理各个层面，包括业主，管理者，支持员工和所有酒店同事 良好的交流技巧 有能力处理多项工作和任务 可以在团队的环境里努力地工作   拥有良好的中英文口语能力 拥有友善和善于沟通的个性