Duties and Responsibilities工作职责
· Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
协调宴会楼层的日常工作,确保获得最大的利润和最高的宾客满意度。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
主持交接班说明会,确保员工了解酒店的活动和运营的要求。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在当班期间解决所有的投诉,并在工作日志中记录所有投诉以便进一步跟进的工作。
· Greet function organizers on arrival and ensure that their requests are dealt with
迎接活动的组织者,确保他们的要求予以处理。
· Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
确保所有员工经过正规的培训,并拥有所需要的工具和设备有效的完成各项工作。
· Ensure that rooms/function space are set-up according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to day’s functions. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
确保按客人的期望和宴会活动订单布置房间或活动场所。与计划的员工一起召开活动前会议来核查当日所有信息。检查计划的活动区域或房间,桌子的布置,吧台的布置,餐台,接待台和会间休息的卫生,装饰及正确的布置。
· Follow up problems which may arise from event order and room allocations and rectify as soon as possible
跟进活动单和会议室分配工作中出现的问题,尽快予以调整。
· Maintain master file of banquet functions
维护宴会功能中的主文档。
· Supervise VIP functions as required
按要求监督重要的活动。
· Oversee all service and set ups
监督服务与会议的布置情况。
· Ensure all equipment requests are fulfilled
确保落实要求的所有设备。
· Supervise cash handling and banking procedures
监督现金的处理和存放程序。
· Prepare daily banking and cash flow reports
编制每日存款和流动资金报告。
· Deal with irregular payments
处理异常的付款情况。
· Supervise the maintenance of service equipment
监督服务设备的维护保养。
· Monitor standards of guest facilities and services
监督客用设施和服务的标准。
· Control stock and monitor security procedures
控制存货和监督保安成序。
· Assist with menu and wine list creation
协助菜单和酒水单的设计工作。
· Works with Superior on manpower planning and management needs
· 和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
· 和上级领导一起编制和管理部门预算。
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
持有当地政府规定的含酒精饮品知识课程证书或食品服务许可证或有效的健康或食品上岗证。
Problem solving and training abilities.
具有解决问题和培训的能力
Qualifications –
学历
Diploma in Hotel Management, Food & Beverage, or related field.
酒店管理,餐饮或相关专业的大专学历。
Experience –
经历
3 years related experience or an equivalent combination of education and experience.
3年相关工作经历,或与此相当的教育和相关工作经验结合的背景。