1.五官端正，英语口语良好； 2.工作严谨认真，良好的沟通技能及管理技能； 3.有国际五星级酒店相关岗位工作三年以上经验。

岗位职责 1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4.落实“预订未到宾客”的名单和每日团队取消情况。 岗位要求 1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3.中专以上学历，普通话标准，谈吐礼貌，声音甜美； 4.熟练掌握基本办公软件操作，中英文打字熟练； 5.具有星级酒店相关工作经验者优先； 6.具有优良的服务意识和敬业精神，能够适应翻班制。

工作职责： 1、负责贯彻执行原拓品牌的各项经营方针、政策、管理规定和程序以及标准化操作程序； 2、负责完成经营指标，执行预算方案，确定酒店及各部门管理目标； 3、结合高质量发展要求，完善服务及品质在分店的落地，提升客户满意度； 4、对酒店资产、人员及操作安全负责； 5、与原拓品牌、加盟商、外围关系等进行日常的沟通协调工作，确保信息畅通、有效； 6、执行原拓品牌的分店架构设定、员工编制及重要人事变动，对酒店中层及以下岗位的人员的录用、考核、奖惩、晋升工作做出决策； 7、负责品牌文化在分店的落地执行； 8、领导交付的其他工作。 任职要求： 1、28-35周岁，酒店管理、工商管理等相关专业本科以上学历； 2、三年以上连锁中高端及以上酒店总经理经验，或两年以上高星级酒店房务总监、销售总监等相关岗位经验； 3、熟悉酒店全面运作及管理流程；具有敏锐的商业触觉及市场洞察力，善于审时度势，制定酒店发展规划，具备出色的沟通协调能力及把握酒店全局的能力； 4、全程筹建过至少一家中高端及以上酒店经验，了解筹建过程中的工程、招聘、运营、销售、培训等相关工作； 5、具有良好的敬业精神和职业道德操守，责任心强，具备员工激励和领导； 6、喜欢和认同国潮文化，服从全国门店的调配。    【品牌介绍】 国潮消费持续大热，锦江酒店（中国区）乘势推出多元化“国潮”体验酒店品牌——原拓。 原拓从空间设计出发打造沉浸式国潮体验场景，品牌将以「一城一设计」为准则，在酒店空间赋予传统文化与在地人文潮流新生。另外，原拓将与国潮艺术家、国潮品牌、非遗文化传承人/推广机构等资源合作，将多元、有趣的国潮体验融入酒店全方位场景中，在满足新一代消费需求的同时，创造新酒店投资生意模型。目前，原拓酒店发展势头强劲，面世近不足一年，已成功签约近30个项目，覆盖北上广深等一线及新一线城市。

工作职责： 1、负责贯彻执行管理公司各项经营方针、政策、管理规定和程序以及标准化操作程序，将品牌关于国潮文化、品牌核心体验在分店的落地执行； 2、负责分店培训体系搭建及指导分店培训工作，培养人才，提高整个酒店的服务质量和员工素质，对培训结果负责； 3、负责分店企业文化输出，关心员工思想和生活，不断改善员工的工作条件； 4、负责维护分店宾客关系，收集宾客意见，保持良好客户口碑，并为品牌体验反馈提供重要依据； 5、负责分店vip体系搭建及VIP接待； 6、负责分店新媒体渠道日常运维，数据监测； 7、领导交付的其他工作。 任职要求： 1、25-35周岁，管理类相关专业专科以上学历； 2、两年以上中高端品牌店助及高星级酒店前厅、餐饮、销售总监经验； 3、全面掌握酒店服务体系，对旅游行业及相关知识有全面的了解，并有自己的独特见解； 4、善于做好门店员工的培训统筹工作，在员工培育、团队建设上能够运作有方； 5、具有良好的职业道德和敬业精神，对企业有强烈的责任感，善于学习，思想敏锐、超前，有开拓创新意识； 6、喜欢和认同国潮文化，服从全国门店的调配。 【品牌介绍】 国潮消费持续大热，锦江酒店（中国区）乘势推出多元化“国潮”体验酒店品牌——原拓。 原拓从空间设计出发打造沉浸式国潮体验场景，品牌将以「一城一设计」为准则，在酒店空间赋予传统文化与在地人文潮流新生。另外，原拓将与国潮艺术家、国潮品牌、非遗文化传承人/推广机构等资源合作，将多元、有趣的国潮体验融入酒店全方位场景中，在满足新一代消费需求的同时，创造新酒店投资生意模型。目前，原拓酒店发展势头强劲，面世近不足一年，已成功签约近30个项目，覆盖北上广深等一线及新一线城市。

1.有西餐及咖啡店工作经验； 2.确保高效而准确地为会员提供服务； 3.有较强的沟通协调能力。有良好的纪律性、团队协助作以及服务创新精神； 4.工作仔细认真、责任心强、为人正直、坚持原则； 5.身高165cm以上，性格开朗大方，五官端正， 声音甜美，形象气质较好，有亲和力和良好的服务意识； 6.掌具有良好的文字表达能力和语言表达能力；有英文沟通基础优先； 7.男女不限

岗位内容： 1、负责餐饮板块的筹开、团队搭建工作； 2、餐饮活动的组织策划与实施； 3、结合时下网络餐饮出品形式，能够及时的更新新产品内容和形式，为模块持续增加收入； 4、了解新形式的餐饮业态和发展趋势，打破传统餐饮模式和服务模式，具有创新开拓精神，为餐饮注入活力。 5、带领团队提升服务品质和完成目标业绩。 任职要求： 1、西餐或者西式宴会出身最佳，懂中西餐，有高星级全服务酒店完整的部门负责人或者餐厅第一负责人工作经验，度假酒店经验优先考虑。 2、对营地餐饮、烧烤屋、餐饮社群活动的组织策划、对酒吧经验管理有一定的经验。 3、为人真诚，执行力强，责任心强，对团队有独立承担结果的魄力。 4、年龄要求：30-35岁，能接受全国调动。

业务发展得主管领导并监督销售团队。负责销售经理的日常销售活动，并负责指导销售和培训。带领销售团队执行行动计划并完成营销计划中所制定的目标。根据管理公司及酒店的服务标准和要求，通过迅速、准确地为客人提供服务，向客人推荐客房，提供客人所需信息以及灵活地处理客人提出的要求等，提高客人的满意度，以创造最佳房费收入。

协助餐厅经理副经理确保根据确定的经营理念高效管理餐厅,始终提供周到、专业、高效和灵活的服务。

根据酒店和餐厅的标准为来到餐厅的客人提供专业礼貌的服务。

【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Cluster Revenue Manager, Revenue Management Consolidated Center (RMCC) – Asia Pacific will maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels to deliver Hilton’s mission relating to profit, people, customer and quality. What will I be doing? As the Cluster Revenue Manager, RMCC – APAC, you will be responsible for performing the following tasks to the highest standards: -Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting. -Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures. -Ensure effective information gathering and analysis is conducted in order to identify and maximize all possible opportunities and minimize any risks. -Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls. -Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’ expectations. Key areas of Accountability Profit: -Ensure all best practices and standard operating procedures are followed to capitalize and maximize revenue potential and market share. -Utilize systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality: -Follow best practice and standard operating procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis. -Contribute ideas and suggestions to strive for constant improvement of operating procedures and new opportunities. Customer: -Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management’s decisions and actions pertaining inventory and rate control, pricing and overbooking. People: -Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Managers as required to ensure all team members are provided with excellent training for revenue analysis and revenue management duties. Specific Accountabilities Inventory Control: -Manage and maintain group and transient inventory controls. -Proactively review and implement room accommodation and rate inventory controls via IDeaS V5i and R&I daily. -Ensure group inventory cut-off dates are managed in line with contracts and according to demand. -Implement all blackout dates and review frequently to determine if adjustments are needed. -Work with Front Office to ensure agreed sell-out strategies are in place. -Maintain rate parity with third party sites through extranet sites. -Proactively review key demand periods to maximize RevPAR and profit through effective consideration of costs and sales. Sales and Pricing Strategy: -Develop, monitor and adjust sales and pricing strategies. -Conduct weekly business focus and group review meetings where the appropriate booking period is evaluated for proper rate and availability control. -Provide a synopsis of results vs. direction from the previous week and lead discussions on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. -Weekly review GEM / Delphi / database reports if available to address concerns and action plans relating to groups and events. -Develop and review annual transient, group pricing and demand calendars on a quarterly basis. -Ensure pricing is consistent in all distribution channels such as QnQ R&I, GDS, Internet and the Extranet. -Identify opportunities through channels and recommend channel marketing. -Liaise with market managers for key 3rd party operators and HRCC to monitor conversions. -Review corporate account’s quarterly production with sales to identify patterns and volume of production to take appropriate actions. -Conduct daily detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months. Information Analysis and Monitoring: -Provide critical analysis of strategies, room statistics and demand factors. -Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system. -Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports. -Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies. -Conduct displacement analysis of group business as needed to determine the impact potential businesses will have on RevPAR. -Review all tentative and definite group bookings to ensure they support the implemented strategies, IDeaS V5i group status is updated and group evaluator is used effectively. -Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed. -Analyze past and present trends and make recommendations for future strategies. -Ensure all ONQ R&I / SRP maintenance is configured according to the current standards, room rates, yieldable flag and commissionable status. -Ensure accuracy of all information being produced or reported. Forecasting: -Prepare all weekly, monthly, quarterly forecasts and budgets using appropriate systems and tools. -Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools. -Prepare plan revenue proposals. -Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecasts. Competitive and Demand Analysis: -Ensure rate shopping data is consistent, appropriate and effectively analyzed. -Review all competitive shops daily and identify selling strategies, opportunities and market trends. -Review demand calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis. -Maintain historical data on events and performance on any promotion during these demand generating events. -Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately. -Proactively identify peak nights and peak periods to set KPI targets and action plans. -Identify demand troughs and lead an action plan. Driving Commercial Performance: -Drive incremental EBITDA, RevPar and Fair Market Share performance. -Work effectively with RMCC Team members, Hotels (GMs, DBDs, C&E and on property revenue coordinator), Sales, RDRs, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA). -Ensure growth in performance of KPIs such as room type supplements, peak nights, house overbooking and forecast accuracy. -Drive hotels’ Fair Market Share performance, moving hotels into the “gaining” quadrants. -Ensure any holiday cover commitments are managed as per standards. 【任职要求】 What are we looking for? A Cluster Revenue Manager, RMCC – APAC serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: -Bachelor’s Degree or above -Practical work experience within hotel revenue management -Advanced Excel, PowerPoint and Word skills -Strong analytical skills and management skills such as leadership, organization, communication, planning and control -Sound functional knowledge of the day to day management and operation of a revenue management department -Commercial attitude and proactive sales approach -Able to set and maintain minimum standards -Able to analyze data and identify significant trends -Self-motivated and competitive -Able to work accurately and effectively under pressure -Good personal presentation -Warm personality and possess team spirit -Clear voice and well spoken, proficient in spoken and written English -Committed and career oriented What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members.

智选假日酒店总经理优才计划项目介绍： 我们帮助未来智选假日总经理人才从优秀领导者身上学习工作方式和品牌文化，配合完善的导师计划和系统的发展规划，在3.5个月项目期中快速成长。精心选择的带教总经理（导师）将参与制定方案，为最大化发掘领导潜力，提供锻炼机会和挑战。在培训、自我能力提高及评估之后将有机会成为智选假日总经理。 职位资格及技能要求： - 具备国际酒店品牌部门总监级别经验、或国内酒店品牌总经理经验 - 熟悉中端及以上酒店运营管理模式，在以往酒店业绩做出过卓越贡献.。 - 良好的运营管理，财务，销售、营销与收益优化优秀的沟通协调和服务意识及较强的执行力。

拥有1年及以上国际品牌酒店相关工作经验。 At least 1 years relevant working experience in international brand hotel.

遵守操作规程及酒店规章制度。 按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。  完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 完成宾客提出的小修工作，维修领班安排的其它工作。 提供客房设施现状、公共区域现状，提出补救意见。

1.   组织制定咖啡厅菜牌：厨房食品及食品价格。 2.   给属下厨师布置工作，并对员工的工作给予指导和监督。 3.   合理配备厨师力量，确保上菜质量和上菜速度。 4.   监督:检查员工的个人卫生和劳动纪律。 5.   检验食品质量，制定原料采购计划，减少烹调原料在使用过程中不必要的浪费、损坏。 6.   监督属下严格按照程序操作，不使用不卫生的工具和用具。 7.   加强对厨房内各种设备的管理，督导下级合理使用厨房设备，经常进行情清洁和保养。 8.   严格执行厨房卫生制度。 9.   对员工进行培训。 10.  关心并帮助员工，做好上下级沟通。 11.  检查每日订货表，与其他部门保持沟通。 12.  在午餐及晚餐前或餐中进行出品检查或食品试味。 13.  研究新菜式，定期或不定期推出新菜单。 14.  完成食品成本控制，采取措施防止偷窃和偷吃现象。 15.  做好西厨各厨房安全生产工作。 完成上级交代的其他工作。

能协助行政总厨处理日常事物，能负责西厨房的工作安排，能协助总厨指定西餐厅的菜单，厨房菜谱及食品价格，对员工给予指导和监督，安排好厨房人员的排班时间，合理人员分配能力。

岗位职责 1.在工程总监或其代理的指导下，确保酒店设备按照洲际酒店集团标准运作，以确保实现最大化的效率和客人满意度。 2.参加酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养的任何其他物业。 3.每天协调并参加/向员工直接分配实施所有的工作定单，优先处理客人投诉。 4.提供发生故障的机房或设备的周报告以及采取的行动。 5.具备谨慎责任意识，并遵守各种与工作场所的健康与安全相关的IHG政策与程序 部门其他相关事宜 优先录取持有锅炉证、高压证的工程师。

岗位职责 1.健全各种问讯资料。 2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3.处理总台工作中的差错，处理宾客有关投诉。 4.负责总台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5.检查每日的报表是否有误，并及时纠正。 6.建立体质良好的宾客关系，努力增加客房销售。 岗位要求 1.大专以上学历，前台工作经验2年以上。 2.有良好的团队领导精神及执行力。工作认真负责，作风正派。 3.熟练掌握前厅部工作的各个环节和程序。 4.身体健康，品貌端正，气质高雅。 5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

To achieve departmental goals, in terms of Guest Satisfaction, financial targets, training and high employee morale. 实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。 ·        Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures ·        协助按照饭店的标准程序制定服务标准及规则 ·        Ensure all the staff to carry out the task according to the S&P ·        确保员工按照标准与程序完成任务 ·        Complies with the hotel specific,  The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations ·        遵守饭店的规章制度，推广相关系统的程序知识以尽可能的超越客人期望 ·        the management of outlet service ·        管理宴会厅服务 ·        Assist with the management of cash handling procedures and banking procedures ·        协助管理现金的兑付和每日的结帐工作 ·        Oversee the preparation of daily banking and cash flow reports ·        监督每日财务报告 ·        Instruct staff in credit policies and facilities ·        指导员工了解信用政策和设备 ·        Instruct staff in cash security procedures ·        指导员工了解现金安全兑换程序 ·        Manage the maintenance of equipment ·        负责设备的维护 ·        Monitor standards of guest facilities and services ·        监督客用设施和对客服务的标准 ·        Control stock and monitor stock security procedures ·        控制存货并监督存货安全程序 ·        Take part in menu and wine list creation ·        参与菜单和酒单的创造 Assist in Strategic Planning and Development          协助制定和开发战略计划 ·        Take part in the preparation and planning and department/unit/outlet goals and objectives ·        参与准备和制定部门/单元/服务点的目标 ·        Access sales and marketing data ·        参与准备战略计划和经营计划 ·        Participate in the preparation of strategic plans and operation plans. ·        掌握市场营销数据 ·        Determining a purchasing plan, according to the financial budget of the outlet ·        根据经营情况，制定每年和每月预算。 ·        Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business ·        根据生意需求及淡、旺季情况决定运作设备 Assist with the Planning and implementation of   Sales & Marketing Strategies for outlet. 协助市场营销战略的计划和实施 ·        Assist with the preparation of sales and marketing plans ·        协助准备市场营销计划 ·        Assist with the development of new products and services ·        协助发展新产品和服务 ·        Assist with the development of marketing strategies ·        协助发展营销战略 ·        Assist with the evaluation of sales and marketing activities ·        协助评价市场营销活动 ·        Take into account external economic issues when planning and making decisions ·        在制定计划和决策时考虑外部经济因素 ·        Anticipate economic business level fluctuations ·        预测经济波动水平 ·        Monitor information and trends in the industry ·        解释经济数据 ·        Interpret economic data ·        在经营中考虑政治和社会影响 ·        Monitor the implementation of quality management systems ·        监督质量管理系统的实施 ·        Consider political and social influences on business ·        在做计划和决策时考虑旅游事件 ·        Analyze tourism data ·        分析旅游数据 ·        Liaise with relevant parties ·        与相关团体保持联系 ·        Identify major environmental quality management systems ·        确认质量管理系统的大环境 ·        Control and check daily operation of all POS. systems ·        每天检查收银机工作系统 ·        Ensure that all Cash floats and all systems are as per the P&P of the accounting department ·        保证所有现金收入和收银系统按照标准和程序操作 ·        Ensure that all Checks are posted accurately to the appropriate codes and departments ·        确保所有帐单输入、打印正确 ·        All cancelled dockets are to be summarized on the void and cancelled summary and signed ·        确保取消帐单、点菜单必须由宴会厅经理签字和注明原因 ·        Account for all dockets used list out all docket control form and all unused docket ·        检查使用和没使用的点菜单和帐单 ·        Conduct readings/report on the Micros machine at the start and end of the shift. ·        指导怎样读和作收银系统开启、关机报告 ·        Assist in the preparation and monitoring the accounts of the unit/ outlet ·        协助准备和监督单元/小组的账务 ·        Assist in the preparation and management of the unit/ outlet budgets ·        协助准备和管理单元/小组的预算 ·        Monitor, analyze and report variations from the budget ·        控制、分析和报告预算的变动 ·        Assist with the preparation of performance reports for the unit/ outlet ·        协助准备单元/小组表现报告 ·        Assist with the ratio analysis ·        协助进行和解释比率分析 ·        Assist with analysis of the trend data ·        协助分析趋势性数据 ·        Contribute to pricing decisions ·        为制定价格决策作贡献 ·        Analyze sales mix 分析销售结构 Manage Work Operations 操作管理 ·        Training, development and rostering of staff. ·        培训、发展和管理员工 ·        Determining and implementing on going training needs for associates at different levels. ·        根据员工实际情况实行因材施教的培训 Industrial relations              公共关系 ·        Coordinate work operations within the department/ unit/ outlet ·        在部门/单元/服务点内进行协调 ·        Develop performance standards for operations in the department/ unit/ outlet ·        建立部门/单元/服务点的实际工作水平 ·        Assess work operations and prepare plans to implement change when required ·        评估工作表现，并在必要时制定调整计划 ·        Coordinate between other departments/ units ·        与其它部门/单元间运转协调 ·        Monitor productivity of the unit ·        监督单元工作效率 Supervise Staff              管理员工 ·        Prevent and resolve grievances ·        避免和调解报怨 ·        Counsel staff and prevent work related problems ·        与员工沟通避免与工作相关的矛盾 ·        Resolve disputes ·        解决争端 ·        Discipline staff ·        约束员工遵守纪律 ·        Determine and plan for future staffing needs ·        明确和制定本部门各岗位所需人员的编制计划 ·        Assist in Recruiting staff ·        招聘员工 ·        Prepare staff rosters ·        准备员工花名册 ·        Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised ·        鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性 ·        Maintain up-to-date staff records ·        维护现有员工记录 ·        协助计划和实施入店教育 ·        Implement staff performance appraisals ·        进行员工表现评估 ·        Carry out exit interviews ·        实施员工离职面谈 ·        Provide ongoing advice and support to staff under supervision ·        给予所管辖的员工以不断的建议和支持 ·        Supervise staff performance ·        指导员工表现 ·        Implement appropriate management practices that provide staff motivation and communication ·        实施合适的管理方式给予员工动力和沟通 ·        Good command of food product and menu knowledge. ·        熟悉餐饮资识和餐厅菜单 ·         Outlet manager and Executive chef, in menu planning ·        宴会厅经理和行政总厨共同磋商制定菜单 ·        Good knowledge & understanding of Food Service Standard & Procedure. ·        了解并熟知所有食品准备的标准和程序 ·        To examine goods for quality and quantity ·        控制食品出产的标准 Menu Knowledge 菜单、酒水知识 ·        Good command of beverage knowledge ·        熟悉酒水知识 ·        Implement beverage service skills ·        酒水服务知识 ·        Responsible for guest and staff satisfaction in the outlet ·        加强、提高服务水准以超出规定的服务要求 ·        Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required. ·        承担起客人满意的责任。 ·        Manage the delivery of high quality service to guests ·        负责向客人传送高水平服务 ·        Manage the development and implementation of guest service strategies ·        负责对客服务战略的发展和实施 Job Knowledge / Skill: 专业知识技能： ·        In conjunction with the Safety/ Security Manager manage the development and implementation of safety/ security policies and procedures for the department/ unit/ outlet ·        与安全保卫经理配合为部门/单元/服务点建立并实施安全保卫政策和程序 ·        In conjunction with appropriate personnel manage the development and implementation of cleaning/ maintenance programs for the department/ unit/ outlet ·        与合适的人员一起为部门/单元/服务点建立和实施清洁/养护程序 ·        Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures ·        强调保养职责，遵守工作区健康和安全法规、政策和程序 ·        Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger ·        采取行动排除危险，向上级或经理报告危险隐患 ·        Adhere to the hotel’s security and emergency policies and procedures ·        坚持酒店安全制度、紧急情况处理规定和程序 ·        Be familiar with property safety, current first aid fire emergency procedures ·        熟悉对财产安全、紧急救护和火警等处理程序 ·        Log security incidents and accidents in accordance with hotel requirements ·        依照酒店要求记录安全日志和事故记录 ·        Adhere to hotel cleaning and maintenance programs ·        坚持酒店的清洁和养护 ·        Ensure a high level of cleaning is maintained in your work area ·        保持维护所在工作区域的高度整洁 ·        a Attend and conduct departmental, and Interdepartmental meetings ·        准时出席各种会议 ·        Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items ·        组织召开餐前会议，传达信息 ·        Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication ·        以职业的、肯定的方式与部门和酒店员工建立起亲密关系以促进团队精神和有效的双向交流 ·        Deal effectively with guests and workplace colleagues from a variety of cultures ·        与具不同文化背景的客人和同事有效沟通 ·        Work effectively in a team ·        在团队内有效工作 ·        Prepare and maintain files, reports, letters, memorandums and other relevant business documentation ·        准备和维护文档、报告、信函、备忘录和其它相关业务资料 ·        Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature ·        确保在宴会厅的每日工作日志中记录下餐具情况，收入和利润，特殊事件，客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字 ·        Ensure all reporting and servicing deadlines are met on a timely basis ·        保证所有报告和服务都按时完成

工作职责：1.执行酒店市场销售计划；  2.酒店市场开发、客源组织和酒店客房的销售工作；  3.分析市场动向、特点和发展趋势，设立市场目标；  4.走访客户，根据市场变化，并不断改进服务工作；  5.审核服务活动的策划方案，组织员工工作；  6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议；  7.其它酒店销售相关工作。 任职资格：1.大专以上文化程度，3年以上同岗位工作经验；  2.按照公司整体要求，制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划；  3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计；  4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等，支持和保障项目实施；  5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。

职位描述 • Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。  • Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悦的态度并专心接待每位到来的客人。  • Adhere to guest checking in and checking out procedures pertaining to baggage handling 在与行李相关的问题上，遵守客人入住和退房工作程序。  • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和忧悦会会员。  • Assist arriving and departing guests by opening and closing car and taxi doors 为来店和离店的客人开关汽车及出租车门。  • Maintain a spotless Porte Cochere and Drive way 保持车辆门道和车道的清洁。  • Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly. 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。  • Be familiar with the layout of the hotel and memorize the preferred route for escorting guests 熟悉酒店布局并记下护送客人的最佳路线。  • Room the guest in accordance with hotel standards 按照酒店标准为客人安排房间。  • Be familiar with the lift workings and emergency stairs 熟悉电梯和疏散楼梯的使用。 • Provide information to guests about the hotel facilities and services 向客人提供关于酒店的设施和服务的信息。  • Provide guest services and guidance 向客人提供服务和引导。  • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests  熟知并称呼客人的名字，特别是对于常客和长包房的客人，并在客人经过大厅时与其打招呼，随时留意是否有可以为客人提供服务的情况出现。 • Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。  • Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。  • Help other employees in department, replacing them temporarily when necessary 帮助部门内其它员工，如有必要则暂时代理他们的工作 。  • Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整洁。  • Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。  • Use the Duty Log to document matters of importance 使用工作日志来记录重要事项。 • Operate Communicates equipment 操作通信设备。  • Arrange transport and coordinate luggage 负责安排交通并协调行李事宜。  • Manage the key system securely 对钥匙系统进行安全管理。 职位资格和技能 • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。  • Able to read and write English 能够读写英语  • High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中或酒店行政管理，酒店管理或相关的专业证书。  • 6 months experience in guest service or customer service, or an equivalent combination of education and experience. 拥有6个月宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。