This position is applicable to the following hotels
该职位适用于以下酒店:
Operation Hotel 营运酒店
Banyan Tree Chongqing Beibei
重庆北碚悦榕庄
Job description 岗位职责
Ensures compliance with the Group’s Mission Statement.
确保服从集团的使命声明。
Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
指导和维护销售营销活动达到预期的效果和水平。
Constantly promotes and develops the hotel/resort’s business base.
不断推动和发展酒店的业务。
Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
监控实际与预算的目标,发展与控制服务和产品交付中的业绩,客户的满意度和财政目标。
Incorporates programs to promote proper associates’ orientation and training and ensures the highest morale amongst the workforce.
采取措施来促进适当的员工培训,确保最高的员工士气。
Ensures that proper employer/associates relations are maintained.
确保适当的雇主/员工关系的维护。
Reviews operational reports on a regular basis, as the case may be (daily, weekly and at period-ends).
评估一定时期的运行报告,视情况而定(每日,每周或者一个时期的结束)。
Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
与每个部门领导评估公司的运营情况,并确保和维持这个酒店的服务质量和标准。
Reviews guest ratings and follows through with the individual department heads to correct problem areas.
评估客人的评价并与部门领导共同解决发生的问题。
Develops and monitors short and long term planning for the property.
监管和发展公司短期和长期的计划。
Keeps abreast with innovations and business orientations in the luxury hospitality industry.
保持在奢侈酒店行业的创新和业务方向。
Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
评定目前的行业趋势和理念,并向其执行上级提出适当的建议和意见。
PRIMEOBJECTIVEs
主要任务
Reception
according to the restaurant quality and service standards
根据餐厅的标准和定位档次提供细致到位的接待服务
Ontime on duty with clean unifor
ms and pay attention to personal hygiene
按时到岗工作,保持干净整洁的工作服,注意并保持良好的个人卫生
Basic make-up to complement the appearance,avoid heavy, thick overly made up appearance.
基本的化妆以体现美丽得体的外貌,避免过度的浓妆。
Keep the reception area always clean and tidy.
时刻注意并保持前台区域整洁干净
Maintainingstandards
during the service time.
始终保持餐厅的高标准服务
Bepositive and proactive towards guests, superiors and colle
a
gues !
积极主动对客服务,与上级和同事积极主动配合
Seriously and accurately take guest`s reservation
认真准确的接受客人的预定
Be familiar with restaurant information, can timelyand accurately answer guest`s question.
熟悉餐厅信息,可及时准确回答客人问题
Actively attend
restaurant training
积极参加餐厅培训
Main
duties
and
responsibilities:
工作内容和职责
Checkemail,log book and telecord
查看
EMAIL
,日志和电话记录
Answertelephone,taking reservation with courteous language.
接听电话,接受客人的预定并使用礼貌语言
Greetand seat the guests always with a small.
问候迎接客人,为客人领位,并保持微笑
Communicate with the
superiors and colle
a
gues
regarding any problems with service.
积极主动与上级和同事沟通关于对客服务的任何问题
Take care of the
cleanliness
of the receptionarea.
注意前台区域的卫生清洁
Present bill to guests and close the check,do cashingup after service.
为客人递送账单和结账,营业结束后负责收银结算
Sending off our guests,assist with their belongings
送走客人并协助客人随身物品
Other works from
superiors
manager and daily plan.
上级经理安排的其他工作和每日计划
Keep team works
保持团队工作