PRINCIPAL RESPONSIBILITIES 主要职责
1. Has full awareness, manages and supervises all tasks of his/her staff.
熟知所有管辖范围内的工作并确保对下属员工进行管理及监督。
2. Reports directly to and communicates with the Director of Rooms or Front Office Manager on all pertinent matters affecting guest service and hotel operations.
将所有影响对客服务及酒店运营的相关信息，直接汇报至房务部总监或前厅部经理，确保沟通。
3. Provides functional assistance and direction to all departments.
为所有部门提供有效的协助及指导。
4. To appraise the appearance and efficiency of all Front Office personnel and report finding to Front Office Manager.
评估前厅员工的工作表现和效率，并及时将发现的情况反应给前厅部经理。
5. Check rooms with DND status & follow up with a documented report.
检察长时间做“免打扰”的房间，及时跟进并保留书面记录。
6. Conduct room discrepancy checking twice a day & follow up with a documented report.
每日检查“差异房”房态，跟进并保留书面记录。
7. Cooperates, coordinates and communicates with other hotel departments as required.
确保和饭店所有部门的联络，合作和沟通。
8. Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
对酒店中出现的问题及时反应，以确保客人得到及时的关注和认知。
9. Responds to guest needs and resolves related problems.
回馈客人的需求并解决相关的问题。
10. Supervises and directs Hotel personnel.
监督及指导酒店的员工。
11. Supports and assists Front Office personnel and all departments at peak periods.
在繁忙时，支持并协助前厅部及所有部门的人员。
12. Ensures VIPs and Club Floor guests receive special attention. Welcome & farewell as many FIT guests as possible in the lobby.
确保贵宾及丽亭俱乐部客人得到特别的关注。尽可能多地在大堂迎接和送别客人。
13. Inspects front of house and back of house regularly for cleanliness.
检查前台及工作区域的卫生，确保整洁。
14. Assists Guest Service Representatives in greeting, rooming, and sending off VIP.
协助前厅为贵宾分配房间，迎接及送别贵宾。
15. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督酒店行为标准的执行，包括制服，卫生及员工的仪容仪表。
16. Provides input for Front Office meetings, host front desk shift merging meeting.
为前厅部会议准备相关内容, 组织前台交接班会。
17. Promotes inter-hotel sales and in-house facilities.
宣传及推广酒店内部的设施及服务。
18. Checks billing instructions, monitors guest credit & assists GSA with high balanced accounts.
检查帐单,监控客人信贷并协助前台处理高额消费帐目。
19. Analyses and approves room/rate change, paid-outs, cash advance, discounts and rebates within authority.
分析及批准值班经理权限内的房间、房价变化，现金付款，预借现金，折扣和减帐。
20. Analyses the rate variance report to ensure room revenue control.
通过分析房价差异表，确保房费收益管理。
21. Takes action with the Property Management Systems (PMS) in emergency situation.
紧急情况下，通过酒店管理系统采取必要的行动。
22. Fully conversant with all hotel emergency procedures.
熟知酒店所有应急预案程序。
23. Ensures front line staff attempt to maximize sales at all times.
确保一线员工最大程度地推广酒店销售。
24. Is fully aware of the Credit Policy.
熟知财务政策。
25. Is fully aware of LHG standards.
熟知朗廷集团标准。
26. Ensures full awareness of fire & safety procedures.
熟知防火及安全的所有步骤及标准。
27. Performs related duties and special projects assigned.
能够完成所有职务相关工作及特殊指派工作。
28. Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference.
观察，收集并记录客人的喜好或建议，并交给上级为饭店保存，以便日后参考
29. Familiarize self with theCordis Brand standard, Vision, Mission and Value.
熟悉康得思酒店的品牌标准，愿景，使命和价值观。朗廷卓逸会会员体系。
30. Familiarize BRILLIANT By LANGHAM program.
熟知朗廷卓逸会计划。
