职位概述What You’ll Do
负责拓高乐场馆内日常保安工作。管理、检查、督促下属保安员的工作，保卫场馆财产及到店客人财物、人身安全。组织协助相关部门处理在场馆发生的各种事件，执行总经理所分派的某些行政工作，在场馆安全管理工作上，当好场馆领导的参谋。
Responsible for the ordinary
security work in Topgolf Venue. Manage, inspect, supervise and urge the duty of
underlying security, guard venue property and guest property and personal
safety. Organize and assist the relevant departments to deal with any incidents
happen in venue, carry out some administrative jobs that General Manager
assigns, and act as the adviser of the leaders of venue in security
administration work of venue.
主要职责How You’ll Do It
日常事务General
· 负责保安部的一切行政事务，主管部门工作。
Responsible for all administrative jobs of the
security department, take charge for departmental work.
· 传达、贯彻总经理下达的各项指令。
Communicate and carry out any instructions that General
Manager requires.
· 负责及时向总经理汇报保安操作的各种情况。
Responsible for reporting any condition about
security operation to DO.
· 负责制定保安部的规章制度，工作标准与程序。
Responsible for making out the regulations and
rules, working standard and procedures of security department.
· 检查指导属下各级管理人员及保安员的工作，确保客人和同事的安全。
Inspect and instruct the work of subaltern
administrative staff and security staff to ensure the safety of guests and
associates.
· 更新日常的紧急事件处理程序并确保一线员工熟知并能运用自如
Update routine operational and emergency procedures
and ensure the front-line associates are familiar with and drilled in.
Departmental 部门
· 实践拓高乐的核心价值观:生动有趣，一个团队，卓越，前卫和关心
Demonstrate
Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
· 根据不同时期的治安情况、及时总结经验，调整工作方案，制定操作程序，使部门工作不断适应新的情况。
According to security condition of different
periods, summarize the experience timely, adjust working programs, make out
operating procedures, make the departmental work adapt to new conditions.
· 处理在场馆内所发生的一切非常规事件。
Deal with all incidents happen in venue.
· 负责组织、培训部门员工、提高员工素质和业务水平。
Responsible for organizing, training departmental
staff, improving staff qualities and working abilities.
· 管理保安员的行为及仪容仪表，掌握属下思想动态，及时教育和纠正各种不良行为
Manage the behavior and presence of security associates,
knowledge their thought state, educate and correct every kind of bad behavior
timely.
· 洁身自律、以身作责。带领下属积极做好安全防范与管理工作。
Discipline self and set a good example for others.
Lead the subordinate positively to complete the safeguard and the supervisory
work.
· 负责与设备设施部门合作对员工进行灭火，安全检查和消防疏散等基本知识的培训和演练。定期对场馆消防队进行培训演习以培养和保证消防队伍的技术水平。
Responsible for cooperating with Facility department
to train and drill associates in the knowledge about safe inspection and fire
evacuation.
· 按照场馆准则将偷盗事件的发生率降到最低。
Follow prescribed practices to ensure theft and
pilferage of goods is minimized.
· 如有需要，应对携带大量现金的同事提供护送服务。
Provide escort services for associates carrying
cash, where required.
· 每月组织场馆消防、安全委员会成员对场馆重点部位及员工工作区域进行消防安全大检查
Monthly organize fire and security commission
members to carry on the fire security inspection to the venue key spots and the
staff working space.
· 对保安部员工进行讲解和培训以保持职业士气，确保员工按标准实施保卫工作。
Carry on the explanation and training to security
dept. associates to maintain professional morale, ensure they are performing to
the standard required.
· 遵守行业法规。
Compliance with business operations laws.
· 回顾检核和发展部门内的执行程序的标准。
Review and develop performance standards for
operations in the department.
利益相关者Stakeholder engagement
· 协调部门内部以及各部门间的工作，培养良好的工作关系。
Coordinate operations within and between other
departments/units and cultivate good working relations.
· 制定和实施新员工的培训规程。
Formulate and implement new staff’s training rules.
· 实施工作评估，定期提供指导和制定正确的工作目标。
Implement performance appraisals, providing regular
guidance and formulating appropriate work goal.
· 采取适当的方法解决客人投诉。通过与客人交流，建立起友好、信任和满意的对客关系。
Take appropriate action to resolve guest
complaints. Communicate with guests in a manner which promotes goodwill, trust,
and satisfaction.
· 熟悉急救程序及消防紧急措施，确保每一位保安部员工都能训练掌握场馆的既定工作程序。
Be familiar with current first aid and fire
emergency procedures and ensure all Security associates can grasp venue’s
established procedures.
· 保持工作区域的高度清洁和整齐。按照场馆的标准保持个人仪表，在任何时候表现出职业风范
Ensure a high level of cleanliness & tidiness
in work area. Maintain personal Presence according to venue standards. Always
demonstrate professional attitude and behavior.
· 遵守场馆的工作政策及程序，遵守拓高乐场馆的运营规则及员工手册中的条款.
Abide by the Venues Policies and Procedures, Topgolf
Venues Code of Conduct and the Venue’s Associate Handbook.
· 以积极专业的态度与场馆内部各部门及同事沟通，建立起良好的工作关系，增强团队精神确保有效的双向交流。
Interact with departments and venue associates in a
professional and positive manner to foster good working relationship, enhance
team spirit and ensure effective two-way communication.
· 准备并保存各类文件、报告、信件、备忘录及其他相关业务资料。
Prepare and maintain files, reports, letters, memorandums,
and other relevant business documentation.
· 负责与公安机关建立起良好的工作关系， 并在工作中积极沟通合作，完成政法、公安部门布置的任务。
Responsible for establishing good relationship with
security organs, and communicate and cooperate positively in work, complete
tasks by politics and security departments arrange.
