工作地点：深圳/东莞松山湖，薪资可议 瀚森集团旗下生活平台模式：“DinDon掂档生活”是扎根粤港澳大湾区的数字生活平台，以去中心化模式打破中介壁垒，连接优质商家与有需求的个人、家庭，聚焦“吃、住、乐”核心场景，筛选优质商家、依托真实反馈形成良性循环。平台为商家节省推广成本、为消费者减少选择成本，后续还将整合更多生活场景，助力大湾区街坊以更低成本、更短时间过上便捷舒心的“掂”生活。 岗位职责： 1. 小程序平台全周期运营：负责集团现有及自研综合型服务小程序的整体运营，涵盖商户管理（五星级酒店、米其林餐厅等）、功能优化落地与用户体验提升，保障平台稳定运转并实现业务增长。 2. 平台运营与推广：以SAAS模式运营小程序平台，制定推广策略，挖掘商户需求，推动平台功能迭代优化，助力商户通过平台提升经营效率与收益；拓展平台曝光渠道，吸引目标商户入驻与用户使用。 3. 酒店行业深度运营：依托酒店运营管理经验，深度对接五星级酒店、精品民宿类商户，理解其业务逻辑与服务标准，优化商户在平台的入驻、产品上架、订单履约全流程，解决运营中的行业专属问题。 4. 平台与用户双维度运营：搭建平台运营体系，监控核心数据（商户活跃度、订单转化率、用户留存率等），通过数据分析优化运营策略；开展用户运营，策划互动活动、优化服务链路，提升用户粘性与使用频次。 任职要求： （一）学历与专业 本科及以上学历，具备 3 年以上平台运营相关经验可放宽专业要求。 （二）工作经验及核心能力 1. 经验背景：具备酒店运营管理经验，熟悉酒店行业业务逻辑与服务标准；有综合型小程序/OTA/SAAS平台运营及推广经验，能独立负责平台日常运营与增长。 2. 核心能力：精通平台运营（商户管理、流程优化、数据驱动策略）与用户运营（用户拉新、留存、促活）；具备商户需求挖掘与沟通能力，能推动平台功能迭代适配行业场景。 3. 行业认知：了解五星级酒店、米其林餐厅等高端商户的服务特性与运营需求，能针对性设计平台运营方案。 有美团、大众点评、携程等平台相关工作背景优先考虑。

【岗位职责】 1、全面负责酒管公司筹建及运营管理工作，根据集团总体战略，制定酒管公司的业务发展规划，明确市场定位和经营目标，确保目标的达成； 2、建立和完善公司管理制度和流程标准体系，确保各项工作有章可循、有据可查； 3、分析市场动态，统筹管理价格体系、收益策略及市场推广活动，制定切实可行的市场营销策略； 4、负责管理公司的团队建设与管理，提升团队专业能力； 5、负责资源整合，包括人力资源、物力资源、财力资源等，确保公司运营的顺利进行； 6、监督物业维护、清洁及安全管理，确保设施设备正常运行，符合行业标准； 7、参与新项目的拓展和筹备工作，为新酒店（公寓）的开业提供支持和指导； 8、不断优化高端服务式公寓的运营流程和服务标准，提升客户满意度和品牌美誉度。 【岗位要求】 1、全日制本科以上学历，35-45岁，商务形象良好，英语可作为工作语言； 2、拥有从0-1搭建酒管公司运营管理体系的经验，包括品牌手册、服务质量管理体系、管理标准流程、权责体系等，有独立运作品牌连锁或上市的成功经验者优先考虑； 3、熟悉高端服务公寓的运营流程、标准、管理制度、长租及短租业务模式等，具备行业相关的法规和政策知识； 4、出色的商业敏感度和数据分析能力，能够准确把握市场动态和客户需求，独立制定并落实运营策略； 5、优秀的逻辑思维能力、沟通统筹能力、团队管理能力和领导能力，擅长跨项目协作与资源整合； 6、具备较强的服务意识与客户关系维护能力，良好的团队合作精神和责任心，能在高压环境下保持高效执行； 7、对行业发展趋势有敏锐洞察力，具备创新思维和落地能力。

工作职责： The Sr. Manager, Marketing & eCommerce Consulting – GCM is a senior member of the hotel－facing consulting team, leading a MECC operations team that supports the marketing and online channel performance of all GCM trading hotels （including Owned & Managed & Franchise hotels） through a one‑stop‑shop consulting support model. This role ensures hotels are empowered to maintain strong online presence and visibility to drive online channel performance and achieve commercial objectives. Beyond direct consulting delivery, the role focuses on identifying common and evolving operational needs across the hotel portfolio, and translating them into standardized, scalable, and systemized support solutions. Operating in a highly matrixed environment, the Sr. Manager works closely with regional and hotel‑level stakeholders to drive alignment, clarity, and effective execution. This role leads the MECC operations team to empower GCM hotels to achieve commercial KPIs through efficient platforms, structured enablement, and continuously improved support models. What will I be doing? As the Sr. Manager, Marketing & eCommerce Consulting – GCM, you will be responsible for performing the following tasks: 1. Service Model Ownership & Evolution • Own and evolve the Marketing & eCommerce operational support model for all GCM trading hotels. • Identify recurring needs, trends, and gaps by analyzing hotel inquiries and operational challenges on a scale. • Convert insights into standardized and scalable support solutions, reducing reliance on repetitive manual handling. • Ensure support models remain relevant to changing hotel capabilities, platforms, and market conditions. 2. Automation, Systematization & Self Service Enablement • Drive automation and systematization of foundational hotel support where appropriate. • Define clear boundaries between self service support, standardized processes, and high touch consulting. • Improve hotel experience and internal efficiency by simplifying workflows and reducing ad hoc requests. • Ensure system based solutions are practical, intuitive, and easy for hotels to adopt. 3. Hotel Empowerment & Capability Building • Set the enablement strategy for Marketing & eCommerce capabilities across the hotel portfolio. • Oversee development of scalable training programs, learning journeys, toolkits, and job aids. • Enable hotel teams to independently execute and optimize Marketing & eCommerce operations. • Regularly update enablement content to reflect platform changes and business priorities. 4. Stakeholder Management & Cross Functional Alignment • Act as a key integrator across Marketing & eCommerce, Commercial, Brand, Operations, Distribution, IT, and hotel teams. • Translate regional initiatives, tools, and priorities into clear, actionable guidance for hotels. • Maintain stakeholder alignment on objectives, timelines, and execution expectations. • Represent MECC operation team in cross functional initiatives impacting hotel Marketing & eCommerce operations. 5. Marketing & eCommerce Reporting, Tools & Governance • Provide senior oversight of M&E programs, platforms, tools, and reporting. • Define optimization priorities and roadmaps based on usage, feedback, and business impact. • Continuously assess and refine MECC services, including simplification, consolidation, or retirement where needed. • Ensure resources are focused on high impact areas. 6. Team Leadership & Performance Management • Lead, coach, and develop direct reports, focusing on strategic thinking and solution design capabilities. • Set clear objectives aligned with commercial and operational priorities. • Optimize team workflows and collaboration models to support sustainable performance at scale. 7. Risk Identification & Support Quality Improvement • Use operational and performance data to identify systemic risks and support gaps. • Initiate structured review and improvement actions for priority or at risk hotels. • Continuously improve MECC support quality and effectiveness. 任职资格： A Senior Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Strong analytical capability to identify patterns and common needs from complex operational work. • Strategic mindset with the ability to evolve support from task based execution to scalable models. • Excellent stakeholder management skills in highly matrixed environments. • Sound understanding of marketing and eCommerce operations, platforms, and workflows. • Proven people leadership experience, with focus on empowerment rather than micromanagement. Required Qualifications • Minimum Education: BA/BS/bachelor’s degree • Minimum Years of Experience: 10＋ • Minimum Years of Management Experience: 5＋ • Experience supporting large portfolios or multi unit businesses preferred

岗位职责： 1、协助餐饮总监进行部门日常管理，推动落实部门重点工作； 2、协助餐饮服务部内部制度梳理、流程优化、运营分析、效率提升等工作； 3、协助专业技能培训的组织实施； 4、餐饮质量管理体系优化与改进，餐饮服务质量、餐饮满意度的监管。 岗位要求： 1、本科及以上学历，酒店管理、旅游管理、家政等相关专业； 2、对养老行业有热情，具备服务意识，有亲和力，有耐心； 3、有较强的沟通协调能力和统计分析能力，熟练应用办公软件和数据统计工具。

【岗位职责】 1、负责规划公司的市场发展策略，把握公司在行业中的发展方向，完成公司在行业中的市场定位，及时提供市场反馈并对公司的市场操作计划不断优化与完善； 2、通过各种市场推广手段完成既定的品牌营销目标，对营销预期目标及实际效果负责； 3、负责大客户开发、渠道拓展、商务洽谈、开发和协调各类媒体资源，建立有效的媒介传播手段等； 4、负责团队的建设与管理，全面安排、管理市场部的年度市场策略和市场计划； 5、定期审查公共关系活动，以确保酒店在当地和国家媒体上的高度知名度； 6、管理新产品和服务的开发，监督新营销策略的制定； 7、与区域销售和营销人员保持良好沟通，并实施公司计划。与人力资源部门合作，满足人力规划和管理需求。与财务总监合作，编制和管理部门的预算； 【岗位要求】 1、学历要求：销售、市场营销或相关领域的学士学位，广告、市场营销、新闻、大众传播等相关专业优先； 2、工作经验及年限：5 年相关经验或类似的监督角色，或教育和工作相关经验的同等组合； 3、培训：战略管理、组织变革管理、管理能力开发、市场营销、合同法、财务管理及谈判技巧等方面的培训； 4、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系； 5、通用技能(计算机/语言等)：熟练使用办公软件。普通话、英语标准流利； 6、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力； 我们可为您提供的福利 包括有竞争力的薪水，每月额外绩效奖金，实现丰厚工作绩效的各项福利(提供食宿，五险一金，带薪年假和其他福利，全套制服、可观的住房折扣和业内良好的培训)； 我们的宗旨是欢迎拥有不同背景的人加入我们的团队，并把建立一支包容性团队作为追求，我们认同人与人之间的独特性，鼓励同事全身心投入工作。IHG酒店与度假村为申请人和员工提供平等的就业机会，无关乎种族、肤色、宗教、性别、性取向、性别认同、国籍、受保护的退伍军人身份或残疾。我们提倡彼此信任，支持和认可的文化，无论您是来自何种背景，拥有哪些经历，我们都能认可您的观点； IHG为每名团队成员提供适宜的发展空间，支持在协作的环境中成长并发挥自身的价值。我们知道，要提高工作效率，就要提高幸福感(无论是在工作中还是在工作之外)，通过我们的myWellbeing框架，我们致力于提升您在健康，生活方式和工作场所中的幸福感； 加入我们，成为不断壮大的全球大家族的一员。

1、整体负责市场部业务营销工作，达成公司下达的任务指标; 2、根据公司经营目标要求，制定年度销售计划并负责跟进计划执行，对指标达成情况负责; 3、全面负责前期市场拓展工作，筹网络自营、渠道推广、线上线下活动策划宣传、大客户、 青少年户外教育及赛事训练六大板块的营销活动开展; 4、对营销数据做经营分析，实时调整优化营销策略; 5、统筹协调与合作单位关系，确保各营销工作有序开展; 6、营销团队组建及人才培养； 7、推动数字化建设，强化自营平台建设，尝试新媒体推广。 招聘要求： 1、年龄40岁以下，三年以上知名景区、度假区、OTA或体育、旅游类体验产品营销管理管理经验，有快消品(食品/饮料)、化妆品、大型日化商品行业经验; 2、本科以上学历（优秀院校优先），市场营销、法律、经济投资、工商管理等相关专业； 3、互联网思维敏感，擅长互联网技术、媒体、平台的运用，具有青少年户外教育、赛事训练等营销经验者优先; 4、具有良好的抗压能力、心态积极向上，勇于挑战自我； 5、热爱运动，擅长某项体育运动（滑雪优先）; 6、职业精神佳，优秀的整合资源、沟通表达能力、谈判能力、结果导向强； 7、有过大型企业背景实战丰富的工作经验，具有较强的逻辑思维及学习能力，对市场敏锐度高，了解客户需求及拥有可制定产品策略和推广政策的能力。

岗位职责： 1、独立搭建完善的培训体系，涵盖营运标准、服务流程、技能提升等模块，制定培训计划； 2、设计培训周期，晋升通道及结业考核机制，包括培训设计，考核标准制定，结业转化方案； 3、设计并实施培训计划，确保培训目标的实现，包括课程开发、讲师协调、培训组织及结业转化； 4、追踪培训成效，迭代优化课程内容及培训方式。 岗位要求： 1、有培训体系搭建的经历，主导过从0到1构建或优化培训体系的经验，商学院搭建经验； 2、餐饮行业培训经验，成功开展培训项目，有丰富培训项目管理经验，能有效组织协调资源，保障项目落地并达成目的； 3、具备独立设计并实施培训项目的能力，擅长课程开发与授课； 4、通过数据评估培训效果，不断优化培训体系； 5、对培训体系建设和人才培养高度负责，严谨对待每个环节，确保培训质量。

工作职责： What is the job?职位简介 Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved.   为酒店开发并执行营销战略，确保达成营收与客房销售目标，调整并协助制定营销战略，实施具体行动，监控并完成各项目标。 How is this to be delivered 如何履行职责 Establish and optimize continually way of working for commercial area, including but not limited in Revenue, MICE and Business Development, etc. 建立并不断优化商务团队的工作方式，包括但不仅限于收益板块、会务团队板块及协议公司开发板块等。 Responsible for setting pricing strategies for the hotel all rooms segments, including produce daily selling calendar of best flexible rate and group pricing for let sales team to respond quotation to client as soon as possible. And make necessary changes according to the market situation and hotel business trend for ensuring to maximize hotel room revenue. 负责制定酒店客房的各个渠道定价策略，包括制定散客及团队价格日历以供销售团队进行快速报价相应；并根据市场情况和酒店生意趋势及时进行必要调整，以确保酒店的客房收益最大化。 Assist Director of Sales and Marketing to set up the annual room revenue budget and C&E revenue budget for hotel, and adjust room revenue and C&E revenue forecast based on the market situation and hotel business trend, also assist Director of Sales and Marketing and Director of Food and Beverage to review the rationality of food and beverage revenue budget and forecast, and conduct total revenue budget. 协助市场销售总监制定酒店的年度客房预算，以及根据市场情况和酒店生意趋势调整客房预测；并协助市场销售总监和餐饮总监审核餐饮预算及预测的合理性，统筹全酒店收入板块预算的汇总。 Conduct regular audit for sales and revenue sections. This includes but not limited to sales behavior, team and individual performance and procedure compliance, etc. 针对销售及收益团队的各方面表现进行定期审计；包括并不仅限于销售行为、团队及个人表现及流程合规化等方面。 Conduct the Monthly Revenue Room Meeting and generates reports and analyses data for these meetings, displaying key facts/trends etc., on the revenue room walls. 组织召开月度收益会议，并撰写会议所需的报告和分析材料，在会议室的墙上展示主要数据和趋势等。 Monitor the system usage on daily basis, ensure the data input meets the standard requirement. It includes but not limited Opera PMS system, and Delphi system, etc. And all MICE inquiry bookings input into Delphi system would be checked daily, and take fully control of inquiry status changing. 监管酒店的各系统每日使用情况，确保系统录入的信息符合标准要求；其中包括单不仅限于酒店运营PMS系统，及宴会管理Delphi系统等。其中每日检查会务团队询价的录入情况，并完全管控其在宴会管理Delphi系统的状态变更。 Maximize all revenues for the hotels, including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. 使酒店的所有收益最大化，包括并不仅限于客房和宴会和餐饮收入。领导由所有创收部门参与的跨部门决策工作，这些部门包括销售和市场部、客房部、餐饮服务部。管理竞争情报工作的各个方面；定价；管理可出租客房和收益底线；分销渠道；市场细分组合；接受或拒绝较大团队的预订。 Understand the separate composition of the hotels profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. 了解酒店分别的效益组成部分，并以此对来自当地客户和群体的业务进行评估，以便为将来的定价和谈判提供数据。 Assist Marketing team to optimize the OTA channels’ performance for the hotel. This includes but not limited to assist for optimizing display content and pictures on OTA channels, improving the OTA quantity score, increasing the hotel exposure and booking conversion ratio and making sure the rate parity on all platforms, etc. 协助营销团队对酒店线上旅行社销售平台的表现进行优化；包括并不仅限于协助优化平台展示内容、提升平台质量分数、提高平台上的酒店曝光率及转化率，并确保各平台之间的价格一致性等。 Monitor and Manage the use of revenue systems for the hotel on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and monitoring daily inventory balancing by Reservation team where appropriate. 每天对酒店的收入系统的使用情况进行监测和管理，包括负责收益底线的操作和监测预订部进行每日库存平衡的调整。 Using the tools provided （ie IBP） and in compliance with the IHG standards, maintains, updates and shares information of the cluster hotels in the areas of a master calendar of external events, competitor rate intelligence, RevPAR penetration （RGI）, arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates （with the F&B Manager）, Loyalty program penetration both overall and by account （and for bookers）, system contribution and trends in rooms and non－rooms revenues by channel, segment and account. 利用提供的工具（即IBP）并依照洲际酒店集团的规范，以日历的形式对集群酒店的以下信息进行维持、更新和分享：外部活动、竞争对手价格情报、平均可售房收益的渗透率（RGI）、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率（与餐饮经理一起）、总体的和按帐户的（对于预订者而言）忠诚度计划渗透率，系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。 Monitor and determine demand periods for function space, rooms and catering of the hotel through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. 通过分析历史数据和当前文件，监测并确定酒店的功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订进度和团组取消情况，对团组确认具体使用情况以及客人不承认预订或改变主意的情况进行处理。 Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments. 与收益经理一起对所有创收部门进行年度收益管理审计。 Perform other duties as assigned. 完成其它分配的任务。 Operational Support 运营支持 Provide data analysis support for the cluster hotels operational and commercial departments while making decision. For commercial, provide current status and forecast trending, and give suggestion of development direction. 为集群酒店运营及商务部门的决策提供数据分析支持，针对商务版块分析关注点现状及趋势走向，并提出发展方向的建议。 Provide operational guidance and support for sister hotel leader where required to achieve required results. Support in development and succession planning activities for sister hotel leader and line manager. 根据需要为姐妹酒店领导提供业务指导和支持，以实现目标。支持姐妹酒店有关人才发展及继任计划方面的活动。 Accountability 责任板块 Accountable for the hotel RGI performance, ensure to achieve target. RGI presents the rooms business performance of the hotel within their market competitors. 对酒店的间房收益指数表现负责，确保达到目标值；其体现了酒店在竞争组群中的客房生意表现优劣。 You will be required to report monthly at the review meeting on activities carried out, results achieved and produce future proposals for further improvements. 你需要在月度沟通会议上报告开展的活动和取得的成果，并提出改进建议。 The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。 任职资格： Requirements 职位要求 Bachelor’s degree / higher education qualification / equivalent in hotel management or marketing or related field, and four or more years of experience in a hospitality or hotel revenue management or hotel sales and marketing setting with direct supervisory experience over a revenue / reservation team or sales team. Strong knowledge of local businesses and business trends required. Must speak local language（s）, proficient in English &/or Mandarin. Previous Revenue Management or Pricing experience is preferred. 酒店管理或市场营销或相关专业学士及以上学历或同等学历，4 年及以上服务业或酒店业收益管理或酒店业市场营销或相关工作经验，需具备直接管理收益/预订团队或销售团队经验，需要熟知本地业务及业务趋势。必须掌握本地语言，熟练的英语或者普通话。曾拥从事收入管理或报价工作者优先考虑。 Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. 拥有有效的酒店报价概念，优化收益管理和销售策略的知识，并具有在给定的市场条件下决定使用哪种概念的能力。 Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解决问题，推理，号召，组织和培训能力。

1.学历要求：全日制本科或硕士以上学历工商管理、营销、酒店和 2.工作经验：2年以上万豪酒店背景工作经验，熟练掌握MARSHA预订系统Opera（非常重要不满足条件 请勿投递简历） 3.专业技能 销售技能：具备优秀的销售技能和技巧，善于发掘客户需求。 市场洞察力：对市场营销工作有深刻认知，有较强的市场感知能力，能够敏锐地把握市场动态和趋势。 沟通能力：擅长交际，擅长与不同的人打交道，懂得运用心理学技巧。 客户服务：了解客户需求，掌握服务技能、销售沟通技能，能够为客户呈现良好的酒店介绍及描述。 4.个人素质 领导能力：具备团队监督技能，能够领导和管理销售团队。 工作热情：具备高度的自信心，工作的热情和主动权。 应变能力：具备较强的观察力和应变能力，能够应对各种市场变化。 5.其他要求 语言能力：英语-熟练或良好。CET-4 计算机能力：熟练或精通使用办公软件 熟练掌握MARSHA预订系统Opera 年龄要求：一般要求28-48岁。

1.制定集团品牌营销战略规划，统筹线上线下全渠道营销活动，实现品牌声量与业绩双增长。 2.开展竞品调研与行业分析，打造差异化爆品营销方案，提升品牌市场竞争力。 3.整合全域资源，联动全国门店落地营销闭环，拓展异业合作与品牌联名。 4.搭建并管理品牌视觉体系，统筹设计团队与物料输出，统一品牌视觉形象。 5.运营新媒体矩阵，搭建达人合作体系，借势热点内容提升品牌传播力。 6.负责小程序私域全链路运营，通过会员体系与用户运营提升留存、复购与转化。 7.统筹电商直播与门店矩阵号运营，搭建自播体系，拉动直播 GMV 与门店引流。 8.搭建并管理行销团队，建立数据复盘机制，持续优化营销策略，保障经营目标达成。

工作职责： This role is responsible for revenue strategy execution and small group management for assigned hotels to achieve annual revenue targets. Deeply participant in RMH projects and processes, set behavioral standards as a role model, explore and develop personal leadership potential, and deliver professional, high－quality revenue support to assigned hotels. Your day to day 1. Team Basic Management and Member Empowerment • Lead small group in daily work, decompose team work objectives, clarify individual responsibility boundaries, supervise work progress and quality, ensuring the team efficiently achieves annual revenue targets. • Set examples by practicing group values and work standards, guide team members to standardize work processes, improve professional skills. • Participate in team talent development, in new employee coaching, skills training, and performance feedback. • Create a positive team, collaborative team atmosphere, promote knowledge sharing and mutual cooperation. 2. Revenue Strategy Execution and Hotel Support • Utilize rich revenue management experience to assist in developing and precisely executing revenue strategies for assigned hotels, covering pricing optimization, inventory dynamic management, and channel performance control. • Deeply participate in key stages of RMH projects and processes, including data collection, analysis, solution implementation, and effect tracking. • Hold revenue meetings with assigned hotels, review booking forecasts for the next three months, dynamically adjust SBRP. • Monitor booking pace, denied and regretted business, analyze historical data and current booking data to identify demand cycles. • Assist hotels in optimizing GRS system settings, real－time monitor competitor pricing and market dynamics. • Ensure assigned hotels strictly comply with SBRP rules and standard processes. 3. Data Insights and Strategy Optimization • Regularly analyze revenue data of assigned hotels （RevPAR, RGI, channel contribution, etc.）, identify performance highlights and gaps. • Monitor group booking and OTA channel performance, assist hotels in analyzing root causes of channel performance differences. • Participate in the development of annual Strategic Business and Revenue Plan, assist in completing full－year revenue re－forecast and next year budget preparation. 4. Cross－Function Utilization • Maintain close and efficient communication with hotel management （General Managers, Directors of Sales and Marketing, etc.）. • Cooperate with RMH Director in cross－departmental （Commercial Performance, Operations, etc.） collaboration. • Ensure revenue strategies align with group overall business objectives. 任职资格： What we need from you ● Bachelor degree or equivalent degree in Marketing, Business or Commerce ● Managing regional/ multi－property commercial performance in a recognized international hotel company ● Experience with multi－brand entity preferred. ● Good understanding on the capability of hotel and distribution systems ● Good understanding on Hong Kong, Macau and Taiwan market ● Ability to analyze, interpret and extract trends from data ● Establishes goals and objectives and sets performance targets ● A strong leader, able to act as a role model

1.对企业现有业务流程进行梳理、诊断，制定相应的优化方案及执行计划，落地流程的调整。 2.对企业业务流程进行定位，规划、搭建、推广、运营、优化，持续推动业务-流程-组织间的良性运转。 3.在关键业务领域导入流程思维，形成匹配需求的流程设计、工具表单模板，推动跨部门协作的有效运转。 4.推动流程绩效目标实现，通过流程数字化的落地，实现流程型组织的建设和提效。 5.对重大业务/公司级项目或项目群进行规划，制定推动策略，推动项目端到端交付。 6.负责对项目/项目群的进度、风险、质量、成本、变更等内容进行协同管理。 7.对项目流程实现持续的推广、运营、优化，在关键业务领域导入具有强落地性的项目方法论。 8.对项目流程全周期进行健康度分析及问题洞察，制定并执行系统性的优化改改进方案。

岗位职责 1、制定年度，季度市场营销计划及预算，并负责执行与效果追踪。 2、管理并优化线上渠道，提升转化率与收益率。 3、开拓和维护本地企业客户，旅行社，会议团队，婚宴等线下核心渠道资源。 4、根据市场动态和预订趋势，制定有竞争力的价格与产品组合策略。 5、管理酒店官方网站及自媒体矩阵的内容更新与SEO优化。 6、维护与本地旅游局，媒体，KOL/KOC的良好关系，策划公关活动，提升媒体曝光。 任职要求 1、3年及以上高端酒店，度假村，文旅项目或相关行业的市场推广经验，有目的地度假酒店经验者尤佳。 2、熟悉酒店市场部运作流程，对OTA运营，收益管理有深刻理解。 3、有出色的市场策划与执行力：能独立完成从方案策划到落地执行的全过程。 4、优秀的数据分析与创新能力：能基于数据驱动决策，并富有创意地解决市场问题。 5、对市场趋势敏感，热爱度假旅游行业。

工作职责： 1. 负责项目立项会议管理，包括立项报告的审核、初终审会的组织以及相关沟通事宜 2. 负责发展签约合同的审核管理，包括项目签约信息整理、合同审批及数据统计等。 3. 参与项目周期统筹管理，包括拓建系统的项目审核、流程管理等工作。 4. 参与跨部门沟通及综合行政支持工作。 任职资格要求 1、 本科及以上学历，酒店管理、旅游管理、工商管理等相关专业优先。 2、 3-5年以上相关工作经验，如拥有至少1年以上酒店咨询项目经验佳。 3、 具备扎实的行业基础知识和广泛的酒店市场理解，能够快速收集、整合多维度数据，具备良好的PPT及EXCEL撰写能力。  4、 具备良好的口头表达和组织能力，能够高效对接各事业部发展、品牌、运营等团队，推动工作落地。 5、持续关注行业趋势与创新动态，具备快速学习新政策、新工具、新模式的能力。

The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: • Implement revenue management operations, procedures, and best practices. • Identify new revenue opportunities. • Provide daily, weekly, and monthly reporting. • Optimize and expand distribution partnerships. • Act as overall business development consultant for each Property/Community Manager. • Act as Revenue Management expert in communication with the Digitalteam. • Challenge and influence properties to improve service level and operational standards. • Embed and support a revenue management culture in all properties. • Visit each property regularly. AVAILABILITY MANAGEMENT • Use yield planners and selling matrix for room sales • Monitor yield system and validate that the yield actions are consistent with both property and market conditions • Maintain a consistent selling strategy across all systems • Proactive availability management, recommending necessary strategy changes • Prepare and recommend future strategies to the Management team COMMERCIAL  AWARENESS • Keep up todate with global, local, and environmental issues impacting Beijing and thehotel • Check competitor strategy on a regular basis reviewing rates andavailability • Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS • Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy • Analyzeyield information to identify potential new business, markets and trends • Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. • Complete andanalyze the month-end reports • Analyze andsupply data for the preparation of the annual plan (budget) • Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES • Maintainaccuracy of all reservations and other data • Conductquality control checks on all revenue management systems to ensure dataaccuracy • Ensure thatall the rates are loaded on all rate databases • Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement • Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS • Handle allbookings in the Stey PMS • Ensureappropriate follow up on bookings • Communicatewith potential Guests and Tenants • Handle allinquiries – Phone, email, WeChat OTHER • Manage all contract and communication for distribution channels • Work closely with each Community Manager in all aspects of property operations. • Provide reports as required by senior management

JOB SUMMARY The Operations Manager leads, oversees, and optimizes the end-to-end daily operations of the SHV Operations department to drive efficiency, ensure business continuity, and meet organizational performance goals. This role is responsible for managing a team of operational staff, implementing process improvements, overseeing logistics and compliance, and collaborating cross-functionally to resolve complex operational challenges. The ideal candidate is a strategic, results-driven leader with a track record of streamlining workflows, fostering team productivity, and upholding operational excellence in a fast-paced environment. KEY RESPONSIBILITIES 1. Team Leadership & Operational Oversight ·       Lead, mentor, and manage a team of Operate third-party support staff, including setting performance goals, conducting regular feedback sessions, and driving professional development. ·       Oversee the execution of daily operational tasks (inventory management, supply/equipment maintenance, task prioritization) to ensure 100% business continuity and minimize disruptions. ·       Delegate workload effectively across the team, monitor task progress, and ensure adherence to efficiency and accuracy standards. 2. Process Strategy & Improvement ·       Identify systemic inefficiencies in workflows, logistics, and operational systems; design and implement scalable process improvements to reduce costs, enhance productivity, and optimize resource allocation. ·       Lead the rollout of new operational procedures, best practices, and tools (e.g., ERP/CRM updates); train the team on changes and ensure consistent adoption. ·       Maintain a centralized repository of operational records, documentation, and SOPs (Standard Operating Procedures); regularly review and update materials to reflect process changes. 3. Logistics & Cross-Functional Coordination ·       Oversee end-to-end logistics management, including scheduling, dispatching, and tracking of shipments or service deliveries; resolve delays or issues with vendors, suppliers, and carriers. ·       Serve as the primary liaison between SHV Operations and cross-functional teams (Supply Chain, Customer Service, IT, Facility Management) to align operational priorities and resolve escalated issues. ·       Manage vendor/supplier relationships, including performance evaluation, contract compliance, and negotiation of terms to ensure timely, cost-effective delivery of goods/services. ·       Oversee facility management tasks (e.g., preventive maintenance, safety inspections, space allocation) to maintain a safe, functional work environment. 4. Compliance, Reporting & Risk Management ·       Ensure the department’s strict adherence to company policies, industry regulations, and safety standards; conduct regular audits, inspections, and risk assessments to identify gaps and implement corrective actions. ·       Develop, analyze, and present high-level operational reports to the Director of Operations (e.g., monthly performance metrics, incident summaries, cost trends, process improvement outcomes). ·       Lead responses to operational incidents (e.g., supply shortages, shipment failures); investigate root causes, implement preventive measures, and escalate critical risks to senior leadership. 5. Departmental Strategy & Support ·       Collaborate with the Director of Operations to develop short- and long-term operational strategies aligned with organizational goals (e.g., scaling operations, reducing costs, improving customer satisfaction). ·       Address complex internal/external inquiries related to operations; serve as the escalation point for high-priority issues from staff, stakeholders, or clients. ·       Manage the operational budget, including tracking expenses, identifying cost-saving opportunities, and ensuring resources are allocated to high-impact areas. SKILLS AND QUALIFICATIONS REQUIRED  ·       Education: Bachelor’s degree in Business Administration, Operations Management, Logistics, ·       Experience: 3–5 years of progressive operations experience, including 1–2 years in a supervisory or managerial role (team leadership experience non-negotiable). Industry-specific experience (e.g., retail, manufacturing, logistics) in SHV is a strong plus. Technical Skills: ·       Advanced proficiency in MS Office Suite (Excel for data analysis, PowerPoint for reporting, Word for documentation). ·       Demonstrated experience with ERP systems (e.g., SAP, Oracle) and/or CRM software (e.g., Salesforce); ability to leverage these tools to streamline operations. ·       Familiarity with inventory management systems and operational reporting tools. Soft Skills: ·       Strong leadership and team management abilities—proven track record of motivating teams to meet/exceed performance metrics. ·       Excellent strategic thinking and problem-solving skills; ability to balance day-to-day operations with long-term process improvement. ·       Exceptional English written and verbal communication; ability to collaborate effectively with cross-functional teams and present data to senior leadership. ·       Strong organizational skills, time management, and the ability to prioritize multiple tasks in a fast-paced, dynamic environment. ·       Adaptability and resilience—ability to navigate change and lead teams through process transitions.

工作职责： Key Responsibilities: HR Strategy and Talent Development:  Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance.  Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success.  Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.  Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.  Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality.  Create regional synergies to elevate Hilton‘s brand visibility.  Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.  Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities  Design and implement business－driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:  Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.  Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well－being, safety, security, and hygiene.  Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.  Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.  Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.  Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.  Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.  Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:  Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.  Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.  Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.  Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.  Ensure L8 （AHOD） and above positions are filled in a timely manner to reduce impact on business and operation Total Rewards （Compensation & Benefits） Management:  Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction.  Implement Total wellbeing （Benefits） offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:  Manage ad－hoc team member relations issues, including but not limited to leadership－related issues, team member grievances, conversations, or compliance issues.  Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards.  Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self－compliance audits to guarantee full adherence. Miscellaneous:  Strongly inclined to adhere to rules and set standards of behavior.  Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.  Carry out any other reasonable duties and responsibilities as assigned.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 任职资格：  Bachelor’s degree and above.  Minimum 2 years of experience in a similar position with an international brand hotel.  Fluent in written and spoken English.  In－depth knowledge of local labor laws  Strategic planning ability  A collaborative and open－minded leadership style  Comprehensive knowledge of HR modules and department operations.  Able to coach and develop others.  Proficient in essential business and financial fundamentals  Excellent communication and interpersonal skills.  Strong organizational and multitasking abilities.  High level of emotional intelligence （EQ）.  Technology Proficiency and Strong analytical skills  Empathy and a customer service－oriented mindset.

【岗位职责】 1、市场开发与业务拓展市场调研：分析区域目标市场的行业趋势、竞争对手动态及客户需求，制定针对性销售策略。 2、客户开发：挖掘新客户资源(如旅行社、企业客户、会展公司、PCO平台等)，建立长期合作关系。 3、渠道拓展：开发当地分销渠道(代理商、合作伙伴)，扩大酒店品牌的市场覆盖率。 4、活动参与：代表酒店参加行业展会、路演或商务洽谈，推广酒店产品和服务。 5、销售目标管理业绩达成：完成公司下达的目标区域营收指标(如客房、会议、餐饮等收入)。 销售计划:制定年度/季度销售计划，分解任务并落实执行。 6、客户关系维护：集团大客户开发管理:开发维护重点客户(如跨国企业、高端旅行社)，定期拜访并提供定制化方案。 7、跨部门协作：内部沟通:与市场部、收益管理部、预订部协作，确保销售策略与品牌定位一致。 8、信息反馈：向总部传递目标市场动态，为产品优化或促销活动提供建议。 9、团队支持：协助目标区域酒店销售团队(如本地销售代表)完成目标。通过海外渠道及客户资源销售国内集团品牌酒店，达成销售业绩指标。 【岗位要求】 1、本科及以上学历，市场营销、酒店管理、旅游管理等相关专业优先。 2、拥有 3 年及以上酒店销售或旅游行业大客户销售相关工作经验，具有高星级酒店、酒店集团区域销售岗位从业经历者优先。 3、具备独立开发区域大客户（如企业客户、旅行社、会议会展公司等）的成功案例，有成熟的客户资源储备者优先；曾参与制定区域销售策略并达成年度销售目标，具备团队协作及渠道管理经验者优先。 3、专业知识：掌握市场营销、客户关系管理（CRM）、商务谈判等专业知识；熟悉酒店客房、餐饮、会议等产品的定价策略与销售技巧。 4、通用技能：具备中英文沟通表达与书面写作能力；熟练使用 Office 办公软件及销售管理系统；具备数据分析能力，能通过销售数据复盘优化市场策略。 5、其他：了解会展经济、企业差旅管理等相关领域知识，具备活动策划及执行能力者优先。

岗位职责：  1、根据公司发展战略，组织制定人力资源战略规划，参与人事决策；拟订人力资源成本预算；制定并完善薪酬考核、 招聘、培训及人事管理等制度、实施细则及工作流程，并组织实施；  2、根据公司的战略规划和业务规划，提出相应的人力资源规划方案及人力资源计划，对人员结构实施动态优化配置， 并对各类专业人才进行必要的储备，以满足公司发展需要；   3、负责建立公司内部畅通的沟通渠道，及时了解员工意见和想法；   4、组织并实施人才招聘、员工培训、绩效考核、薪酬管理工作；   5、定期组织、收集、分析、跟踪公司人事方面的数据和情况，及时向公司高层汇报，提供公司重大人事调整的建议和信息支持。  任职要求：  1、本科及以上学历，人力资源、经济管理等相关专业，具有8年及以上人力资源管理工作经验；熟悉国家有关法律法规和政府办事程序；  2、熟悉HR的选、用、育、留并具有维护员工关系的管理经验，具备相当的执行力；  3、具备秘书学、文书写作等专业知识；  4、具备良好的分析判断、组织协调能力，沟通能力强，有良好的团队建设经验；  5、具有灵活处理突发事件的能力，工作有耐心、细心，工作敬业；思想品质要求公正、认真、负责；  6、有大型集团综合性人事行政及运营管理（房地产、文化旅游、酒店、物业等）经验者优先考虑。

Regional Human Resources & Training Senior Manager - APAC (Greater China) 如经验丰富且能力突出者，可考虑授予总监职级 Director-level may be considered for highly experienced and exceptional candidates. • 五年以上酒店行业人力资源从业经历，其中至少两年承担区域或多项目管理职责 • 精通酒店业人力资源与培训体系的核心实践（必备） • 具备出色的数据分析能力，能够精确解读人员与绩效数据 • 具备在多项目或区域酒店运营中成功主导人力资源项目的实践经验 • 优秀的英语沟通及表达能力（书面与口语） • 条理清晰，目标导向，具备卓越的成果推动能力 我们诚邀具备创业精神、结果导向思维与高度协作意识的人力资源与培训专业人士加 入。理想的候选人应具备积极的团队合作意识，能够在快节奏环境中高效协作，统筹 推进集团亚太区人才梯队建设与培训体系落地，确保各项人力资源工作严格遵循品牌标准有序开展，为区域酒店运营提供坚实保障。 工作地点： 香港/上海 薪资：2.5 万 - 3 万  Please send your resume to: hr.asia@tui-blue.com Compensation: Salaries are negotiable for outstanding candidates

岗位职责 - 确保以高效及时的销售团队管理实现公司的整体目标和运营目标。 - 开发新的销售战略用以预测及分析销售需求。 - 发展及执行市场计划，提供指导性和具体的行动计划。 - 开发或改进产品，提高市场竞争力和利润。 - 指导和发展有效的市场关系，利用广告和媒体资源的各种宣传活动支持既定目标。 - 编制及提交年度利润及预算计划，并获取批准。 岗位要求 - 5年以上酒店销售相关工作经历。 - 善于寻求新方法改进工作绩效。 - 出色的语言组织能力，清楚流利地阐述观点。 - 善于解决问题，调节冲突，有效分析所有相关信息，以得出正确结论。 - 具有丰富的客户资源。

岗位职责： 1.直接负责商务礼宾中心的工作，监督各部团队工作与日常运营。 2.确保所有的员工遵守酒店的规章制度，负责所管辖区域员工的工作情况。 3.负责管理行李房，确保所有的行李有行李标签并且存放在合适的位置。 4.负责所有的特殊事情和酒店服务的有关信息的公告。 5.确保工作区域内的所有设备处于良好工作状态。 6.协助参与员工的培训工作，负责员工的日常培训，制定培训计划。 7.确保当客人有要求时，为预计离店的客人安排出租车、机场班车的服务，协助重要客人的入住和离店。 8.监督员工的日常工作---在门口问候客人、帮助客人提行李、引领客人进房、日常的分送、交通安排工作。 9.检查所有的行李车,以确保它们处于正常的工作状态。 10.处理或者解决客人的投诉，并且同酒店的客人建立良好的关系。 岗位要求： 1.本科学历及以上，资质优秀者酌情考虑。 2.掌握酒店管理基础理论知识，熟悉酒店经营管理的基本特点和服务工作的基本要求，以及接待礼仪和公共关系知识。 3.四、五星级酒店礼宾部工作3年以上，曾任礼宾部主管2年以上。 4.有组织、指挥员工按服务工作规程完成工作的能力，和妥善处理投诉的能力、沟通能力。 5.金钥匙组织成员或已具备相关条件为先。

1.主要负责海外市场MICE会展项目客户开发，拟定酒店促销活动，完成团队销售目标。 2.监督销售量、调整销售活动，完成计划目标。 3.与会议相关部门的沟通，取得销售方面的信息和支持。 4.在部门年度预算内，推行销售计划。 5.保存以前、现在有潜力客户的资料。 6.制定客户拜访时间表，记录销售活动，收集每天的销售拜访记录并存档。 7.以周销售计划为基础，向市场销售总监提交销售拜访概况，和月销售拜访计划。 岗位要求 1.本科以上文化程度；5年以上相关岗位工作经验。 2.有强烈的事业心，责任感和勇于开拓的精神，拥有良好的沟通协调能力， 3.流利的英文听说读写能力，能使用英语与海外客户进行独立交流。 4.精通市场开发，公共关系，经营策划，贵宾接待及形象推广等。 5.有独立组织项目营销工作能力，兼备项目策划和市场分析能力。

工作职责： Position Statement • To maximize revenue, market share and profits for multiple hotels through the strategic coordination of revenue management processes and procedures. • To drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and to deliver Hilton’s mission relating to profit, people, customer and quality. What will I be doing? As the Cluster Revenue Manager, you will be responsible for performing the following tasks to the highest standards: • Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting. • Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures. • Ensure effective information gathering and analysis is conducted to identify and maximise on all possible opportunities and minimise any risks. • Ensure that relevant hotel and above－hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls. • Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectations. Key areas of Accountability Profit • Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share. • To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis. Quality • Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis. • Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunities. Customer • Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking. People Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties. Specific Accountabilities Specific Accountabilities Inventory Control: Manages and maintains Group and Transient inventory controls • Proactively reviews and implements room accommodation and rate inventory controls via IDeaS V5i and R&I daily. • Ensure group inventory cut－off dates are managed in line with contracts and according to demand. • Implement all blackout dates and reviews frequently to determine if adjustments are needed. • Work with Front Office to ensure agreed sell－out strategies are in place. • Maintain rate parity with third party sites through extranet sites. • Proactively reviews key demand periods to maximise RevPAR and profit through effective consideration of costs of sales. Sales and Pricing Strategy: Develops, monitors and adjusts sales and pricing strategies • Conduct weekly Business Focus & Group Review Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment. • Weekly reviews of GEM / Delphi / Database reports if available to address concerns and action plans relating to groups & events. • Develop and reviews annual transient and group pricing and demand calendars on a quarterly basis. • Ensure pricing is consistent in all distribution channels （QnQ R&I, GDS, Internet, Extranets）. • Identify opportunities through channels and recommends channel marketing. • Liaise with market managers for key 3rd party operators. • Liaise with HRCC and monitors conversion. • Review corporate account production quarterly with sales to identify patterns & volume of production and agree appropriate actions. • Conduct Daily Detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months. Information Analysis and Monitoring: Provides critical analysis of strategies, room statistics and demand factors • Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system • Ensure the integrity of data flowing into IDeaS V5i by regularly cross－referencing other sources such as OnQ R&I and OnQ Insider reports. • Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies • Conduct displacement analysis of group business as needed to determine the impact potential business will have on RevPAR • Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively • Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed • Analyse past and present trends and makes recommendations for future strategies. • Ensure all ONQ R&I / SRP maintenance is configured according to the current standards – rms rates, yieldable flag, commissionable status • Ensure accuracy of all information being produced/ reported effectively Forecasting: Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools • Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools. • Prepare plan revenue proposal. • Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecast. Competitive and Demand Analysis: Ensures rate shopping data is consistent, appropriate and effectively analysed • Review all competitive shops on a daily basis and identifies selling strategies, opportunities and market trends • Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis. • Maintain historical data on events and performance on any promotions during these demand－generating events. • Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately. • Proactively identifies peak nights and peak periods and sets KPI targets and action plans. • Identify demand troughs and leads an action plan. Driving Commercial Performance: Drives incremental EBITDA, RevPar and Fair Market Share performance through the following • Work effectively with RMCC Team members, Hotels （GMs, DBDs, C&E and on property revenue coordinator）, Sales, RDRs, Marketing, e－commerce to ensure incremental financial performance （RevPar, EBITDA）. • Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy. • Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants. • Ensure any Holiday Cover commitments are managed as per standard. 任职资格： What are we looking for? A Cluster Revenue Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Bachelor’s degree or higher. • Practical work experience within hotel revenue management/asset management/feasibility. • Strong analytical skills with the ability to interpret data and trends. • Able to work independently and with the relevant stakeholders in global, regional, and hotel teams. • Advanced Excel & Reporting: Pivot tables, forecasting models, data visualization. • Excellent communication, leadership, and stakeholder management skills. • Commercial attitude and proactive sales approach. • Able to work accurately and effectively under pressure. • Good personal presentation. • Problem－Solving: Anticipates challenges and proactively addresses them. • Team Player: Fosters a collaborative culture with a "win together" mindset. • Fluent in English （written and spoken）. Candidates are required to meet Hilton’s minimum qualifying score for the position－related assessments. What will it be like to work for Hilton? Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world－class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more－than 100－year history. Hilton is proud to have an award－winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton！