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  • 武汉 | 3年以上 | 本科
    • 五险一金
    • 补充医疗保险
    • 定期体检
    • 投递简历
    职位简介: 1、全面负责前厅部运营管理,确保雅诗阁的客户服务和危机管理政策及程序得到彻底执行,并根据物业的具体需求和情况对其进行调整和完善。 2、监管前厅团队执行入住、退房、预订和客人接待等日常工作。 3、确保前厅团队在日常与客人的互动中保持专业态度,为个人和公司带来积极影响。 4、及时、恰当地处理客户的需求、询问和投诉,确保客户满意度,必要时向上级报告。 5、带领前厅团队与其他部门组织协调安排、执行落实VIP接待工作,确保VIP客户能得到舒适和愉悦的入住体验。 6、与所有物业合作伙伴保持良好的沟通和协调,以确保无缝运营。 7、协调和沟通与其他部门(如客房部、餐饮部、销售部等)的工作,以保证客人需求的顺利满足,并确保公寓内部信息的畅通。进行有效的房态管控,协助完成收益最大化。 8、带领前厅团队依照所属品牌属性积极计划、执行开展有效的住客活动或支持其他活动,包括但不仅限于品牌360、雅诗阁关怀等活动主题。 9、负责成本管理,合理调配资源,降低运营成本。制定和执行本部门的财政预算, 及时有效的跟进处理所有账目,确保账目的准确和在安全账期间内结算。同时负责部门固定资产管理。 10、带领前厅团队积极有效进行销售活动,包括但不仅限于Up Selling、Walk-11、雅星会会员招募以及物业周边产品。 12、熟悉并严格遵守地方政府对治安管理、出入境管理的人员信息登记制度,做到及时、准确按要求上报信息。 13、有效地管理前厅团队的工作和休息时间表,向部门传达工作指标及任务并提供指导,与内部其他部门进行有效沟通。 14、监控和评估前厅部的业绩,包括客户满意度、服务质量、工作效率等,及时调整策略以提升整体运营效率。 15、管理和培训前厅部员工,包括招聘、选拔、培训、评估和激励等,以提高团队的整体素质和服务水平。 16、定期为前厅团队进行培训,以提高员工的技能和知识。 17、按排班担任物业值班经理 18、落实雅诗阁所有审计流程。 19、严格遵守雅诗阁的政策、程序和标准。 20、遵守雅诗阁集团的环境健康安全(EHS)方针政策,日常工作中注意节能和安全操作,对本岗位风险管理事件负责。 21、完成上级分配的其他任务。 任职要求: 1、拥有酒店管理、旅游或语言相关领域的学位或以上学历。 2、在服务公寓或星级酒店前厅拥3年以上的管理经验。 3、保持专业形象,并全面了解前厅工作流程。 4、具备良好的沟通能力,精通英语/日语/韩语优先。 5、熟练使用酒店管理软件和计算机系统。 6、良好的领导力和解决问题的能力。 7、具有良好的出入境登记常识。 8、能够在压力下工作并有效地处理紧急情况。
  • 潍坊 | 5年以上 | 本科 | 食宿面议
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    Role Overview: The Commercial Director is a strategic leadership roleaccountable for maximizing the hotel’s revenue generation and profitability.This role requires establishing and maintaining strong collaborativerelationships with hotel senior leadership team, regional commercial team and RevenueManagement Consolidated Center (RMCC). In conjunction with the General Manager,the Commercial Director plays a pivotal role in shaping strategic direction,achieving overall business goals, and upholding the brand’s integrity,standards, and image within the marketplace. The role will demonstrate a profound understanding of thehospitality industry, market trends, and competitive dynamics, and will lead ahigh-performing team of professionals in Sales, Events Sales, RevenueManagement, Reservations, and Marketing Communications to achieve exceptionalresults and exceed customer expectations. Key Responsibilities: Strategic Planning & Execution: ü  Developand implement short and long-term strategic plans to achieve the hotel’srevenue and profitability targets. ü  Identifyand seize business opportunities by conducting market research, analyzingtrends, and monitoring competitor activity. ü  Developand execute marketing strategies and promotional campaigns to maximize brandawareness and market share. ü  Setpricing strategies and sales targets to optimize revenue generation. ü  Monitorand evaluate the effectiveness of marketing initiatives and adjust strategiesas needed ü  Activelyuse Hilton’s sales tools and resources to deepen the understanding of customerpatterns and assist in developing relevant products and packages Business Acumen: ü  Developand implement sales strategies to Optimize occupancy and rate across all marketsegments. ü  Identifyand pursue new business opportunities and build relationships with key clientsand industry partners. ü  Analyzemarket data and trends to optimize revenue management strategies and pricingdecisions. ü  Monitorand report on sales performance against targets and develop action plans toaddress any gaps. Communication & Collaboration: ü  Fostereffective communication and collaboration across all departments to ensure aseamless guest experience and maximize sales opportunities. ü  Collaborateefficiently with Revenue Management Consolidated Center (RMCC) to create highvalue for hotel performance. ü  Buildstrong relationships with internal stakeholders and external partners tosupport the hotel’s business objectives. ü  Representthe hotel at industry events and conferences to promote the brand and buildawareness. ü  Communicateeffectively with senior management and provide regular reports on businessperformance and strategic initiatives. Leadership & Team Management: ü  Build,manage, motivate, and empower a high-performing team to achieve businessobjectives. ü  Provideclear direction, set expectations, and delegate responsibilities effectively. ü  Foster acollaborative and inclusive work environment that encourages innovation andcontinuous improvement. ü  Conductperformance evaluations, provide constructive feedback, and support theprofessional development of team members. ü  Ensurecompliance with company policies and procedures. Continuous Improvement & Innovation: ü  Stayinformed about industry trends, best practices, and emerging technologies. ü  Identifyopportunities for process improvement and implement innovative solutions todrive efficiency and enhance the guest experience. ü  Continuouslyevaluate the effectiveness of marketing and sales strategies and adjust asneeded to achieve business goals.
  • 宜宾 | 5年以上 | 本科
    • 五险一金
    • 带薪年假
    • 美女多
    • 员工生日礼物
    • 包吃包住
    • 管理规范
    • 人性化管理
    • 技能培训
    • 岗位晋升
    • 领导好
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    核心职责:全面统筹大健康相关项目(涵盖健康管理康养服务健康产品健康科普等方向)全生命周期运营,对项目战略落地进度推进质量管控及最终成果负责,协调内外部资源,推动项目达成预期目标,助力公司大健康业务布局落地 一战略与规划 1.结合公司战略及大健康行业发展趋势(政策市场技术),牵头制定项目中长期规划年度目标及阶段性实施计划,明确项目核心定位与盈利模式 2.开展市场调研竞品分析及用户需求洞察,优化项目定位及产品/服务体系,保障项目市场竞争力与可持续发展 3.统筹项目整体布局,协调各业务模块(健康检测慢病管理等)规划衔接,确保各模块协同贴合项目整体战略 二项目全流程管控 1.牵头项目立项可行性研究方案设计落地实施及复盘优化全流程,制定详细进度计划,明确时间节点责任分工,确保项目按期保质完成 2.统筹调配内外部资源,协调公司各部门及外部合作方(医疗机构专家团队等),解决项目推进中的资源瓶颈 3.建立项目推进机制,定期组织例会,跟踪进度排查风险,制定防控预案,及时解决项目推进中的各类问题 4.负责项目质量管控,建立健全质量标准,全程监督产品/服务质量与服务体验,符合行业标准及用户需求 三团队管理 1.搭建项目团队,明确成员岗位职责与考核标准,负责团队招聘培养激励及日常管理,提升团队专业能力与执行力 2.营造积极协作的团队氛围,协调解决团队内部矛盾与工作难点,凝聚合力,保障团队高效运转 3.组织团队开展行业学习与技能培训,跟踪行业前沿动态,提升团队整体专业素养与创新能力 四成本与预算管控 1.负责项目预算编制审核与管控,合理分配预算,严格控制成本,确保预算合规使用,实现投入产出比达标 2.跟踪预算执行情况,定期开展成本分析,及时调整偏差,避免成本浪费 3.对接财务部门,配合完成项目成本核算费用报销等工作,确保财务数据准确合规 五市场与运营协同 1.协同市场销售部门制定推广策略与营销方案,推动产品/服务推广客户拓展及用户转化,提升项目市场占有率与品牌影响力 2.关注运营数据,组织开展运营优化,提升运营效率与用户体验 3.对接客户需求,收集反馈,协调优化产品/服务,提升客户满意度与忠诚度 六合规与品牌管理 1.严格遵守大健康行业法律法规及政策要求,确保项目全环节合规合法,规避合规风险 2.牵头项目品牌建设,规范品牌形象与宣传口径,统筹品牌推广,提升品牌知名度与美誉度 3.负责项目相关资质备案手续的办理与维护,保障项目合法运营 七复盘与优化 1.项目阶段性及整体完成后,组织开展复盘,总结成果与经验,分析问题并制定改进方案,形成复盘报告 2.结合复盘结果行业变化及用户需求,优化项目规划与流程,推动项目迭代升级 八其他工作 1.向上级汇报项目进展重大问题及解决方案,执行上级工作指令,配合完成公司整体战略目标 2.参与行业交流展会等活动,拓展行业资源,了解行业动态,为项目优化提供参考 3.完成公司交办的其他相关工作任务
  • 北京 | 5年以上 | 本科
    • 包吃包住
    • 技能培训
    • 大公司大平台
    • 带薪年假
    • 管理规范
    • 节日礼物
    • 岗位晋升
    • 五险一金
    • 年底双薪
    • 人性化管理
    卓越雇主
    卓越雇主
    有限服务中档酒店 | 2000人以上
    • 投递简历
    工作职责: 1. 负责华北区营销部整体营销管理工作,根据经营目标制定和分解区域预算任务,推动区域酒店完成各项营销指标; 2. 对省区及营销团队进行业务指导和管理; 3. 负责特殊重点酒店或片区攻坚作战及营销专项行动; 4. 负责区域内市场调研与分析,定期进行区域市场预测及情报分析; 5. 负责完善区域内酒店线下营销体系,包括人才培养、专业培训和考核激励等; 6. 统筹大区收益管理/渠道管理/会员直销/商旅工作。 任职要求: 1. 大学本科及以上学历; 2. 热情、友善;有事业心和自驱力; 3. 具有5年以上连锁酒店集团营销岗位工作经验,具有连锁集团营销负责人岗位经验者优先考虑; 4. 沟通表达顺畅,执行力强,具备良好的团队管理、沟通协调及数据分析能力,数据敏感性与业务洞察能力突出; 5. 熟悉连锁酒店营销模式和营销业务流程; 6. 熟练掌握PPT、Excel、Word等办公软件; 7. 积极主动、强烈的结果导向工作习惯。
  • 上海 | 5年以上 | 本科
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 年底双薪
    • 人性化管理
    • 商业补充医疗
    • 投递简历
    Key Responsibilities:  • Market Strategy Leadership: Develop and execute a go-to-market strategy tailored to the Hospitality Industry, focusing on promoting and selling FCS solutions.  • Solution Selling: Serve as a trusted advisor in a consultative sales environment, identifying customer needs and developing show cases that demonstrate the value and benefits of our software solutions.  • Client Relationship Development: Establish and strengthen relationships with key decision-makers and influencers within the Hospitality Industry in China, driving trust and long-term partnerships.  • Team Leadership and Coaching: Lead, mentor, and inspire the China sales team, equipping them with the tools and strategies to secure business opportunities and exceed sales targets in the Hospitality software market.  • Industry Expertise: Stay informed about trends and challenges in the Hospitality Industry, using insights to adapt sales strategies and align solutions with market demands. Qualifications:  • Proven experience in sales leadership, particularly in software or technology solutions for the Hospitality Industry.  • Demonstrated ability to build and maintain relationships with senior stakeholders in the hotel sector.  • Strong consultative selling skills, with the ability to develop and present compelling business cases.  • Exceptional leadership and team management capabilities, with a track record of achieving and exceeding sales targets.  • Deep understanding of the Hospitality Industry and hotel operations is preferred.
  • 上海-黄浦区 | 经验不限 | 本科
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 年底双薪
    • 人性化管理
    • 商业补充医疗
    • 投递简历
    Key Responsibilities:  • Market Strategy Leadership: Develop and execute a go-to-market strategy tailored to the Hospitality Industry, focusing on promoting and selling FCS solutions.  • Solution Selling: Serve as a trusted advisor in a consultative sales environment, identifying customer needs and developing show cases that demonstrate the value and benefits of our software solutions.  • Client Relationship Development: Establish and strengthen relationships with key decision-makers and influencers within the Hospitality Industry in China, driving trust and long-term partnerships.  • Team Leadership and Coaching: Lead, mentor, and inspire the China sales team, equipping them with the tools and strategies to secure business opportunities and exceed sales targets in the Hospitality software market.  • Industry Expertise: Stay informed about trends and challenges in the Hospitality Industry, using insights to adapt sales strategies and align solutions with market demands. Qualifications:  • Proven experience in sales leadership, particularly in software or technology solutions for the Hospitality Industry.  • Demonstrated ability to build and maintain relationships with senior stakeholders in the hotel sector.  • Strong consultative selling skills, with the ability to develop and present compelling business cases.  • Exceptional leadership and team management capabilities, with a track record of achieving and exceeding sales targets.  • Deep understanding of the Hospitality Industry and hotel operations is preferred.
  • 上海 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we‘re here: to delight our guests, Team Members, and owners alike. the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel. What will I be doing? As the Director of Finance, you will be responsible for performing the following tasks to the highest standards: Financial Accounting & Control: Best practice financial accounting processes in a robust control environment • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables. • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary. • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts. • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement. • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy. • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel. • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place. • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.). • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel. • Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required. • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required. • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency. Management Reporting: Focused, innovative and balanced reporting that stimulates management action • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented. • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward. • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance. Maintain proof of such reconciliations which are conducted each month. Business Support: Provision of the highest standards of financial and commercial support to the Business • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data. • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals. • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making. Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information • With Project Managers, support the implementation of financial systems in the hotel. • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures. • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system. • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors. • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment. Investment Optimizing returns on capital investment • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole. • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard. • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure. • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns. • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends. • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions. Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities. • Manage the formulation, review and approval process for budgeting within the hotel. • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation. • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business. • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business. Avoid surprises. Investment in People: Ensuring the best person in each job, in an environment of continuous development • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively. • Establish and maintain good employee relations within the Finance department. • Aim to maximize efficiency in the accounting department and optimum staffing levels. • Recognize that a highly organized Accounts office is often a sign of an efficient department. • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team. • Lead and motivate the team to high levels of performance. • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals. • Both the Director of Finance and Assistant Financial Controller should have a personal development plan. • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE. Cash & Working Capital: Optimize cash position in an environment of tight control Cost Management: Support the operation to optimize efficiency of the cost base 任职资格: What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • University qualification and above. • Finance / Accounting major and certified, e.g. ACCA/ CPA. • 5 year in hotel accounting with at least 2 years in similar position with an international hotel. • Fluent in oral and written English to meet business needs. • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK, • Proficient in Microsoft Windows, Word, Excel and PowerPoint. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
  • 上海 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: Key Responsibilities: Strategic Planning & Execution:  Develop and implement short and long-term strategic plans to achieve the hotel’s revenue and profitability targets.  Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity.  Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share.  Set pricing strategies and sales targets to optimize revenue generation.  Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed  Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packages Business Acumen:  Develop and implement sales strategies to Optimize occupancy and rate across all market segments.  Identify and pursue new business opportunities and build relationships with key clients and industry partners.  Analyze market data and trends to optimize revenue management strategies and pricing decisions.  Monitor and report on sales performance against targets and develop action plans to address any gaps. Communication & Collaboration:  Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities.  Collaborate efficiently with Revenue Management Consolidated Center (RMCC) to create high value for hotel performance.  Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives.  Represent the hotel at industry events and conferences to promote the brand and build awareness.  Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives. Leadership & Team Management:  Build, manage, motivate, and empower a high-performing team to achieve business objectives.  Provide clear direction, set expectations, and delegate responsibilities effectively.  Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement.  Conduct performance evaluations, provide constructive feedback, and support the professional development of team members.  Ensure compliance with company policies and procedures. Continuous Improvement & Innovation:  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals. 任职资格:  Bachelor’s degree and above.  Passion for the hospitality industry, and Customer-centric mindset.  A minimum of 5-8 years of experience in commercials, with at least 2-3 years in the commercial leadership role such as Commercial Manager or Commercial Director.  Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools.  Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience.  Fluent in written and spoken English
  • 肇庆 | 3年以上 | 本科
    • 五险一金
    • 带薪年假
    • 提供食宿
    • 晋升渠道
    • 技能培训
    • 节日福利
    • 团建活动
    • 月休6-8天
    • 激励政策
    • 国际品牌
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    工作地点:深圳/东莞松山湖,薪资可议 瀚森集团旗下生活平台模式:“DinDon掂档生活”是扎根粤港澳大湾区的数字生活平台,以去中心化模式打破中介壁垒,连接优质商家与有需求的个人、家庭,聚焦“吃、住、乐”核心场景,筛选优质商家、依托真实反馈形成良性循环。平台为商家节省推广成本、为消费者减少选择成本,后续还将整合更多生活场景,助力大湾区街坊以更低成本、更短时间过上便捷舒心的“掂”生活。 岗位职责: 1. 小程序平台全周期运营:负责集团现有及自研综合型服务小程序的整体运营,涵盖商户管理(五星级酒店、米其林餐厅等)、功能优化落地与用户体验提升,保障平台稳定运转并实现业务增长。 2. 平台运营与推广:以SAAS模式运营小程序平台,制定推广策略,挖掘商户需求,推动平台功能迭代优化,助力商户通过平台提升经营效率与收益;拓展平台曝光渠道,吸引目标商户入驻与用户使用。 3. 酒店行业深度运营:依托酒店运营管理经验,深度对接五星级酒店、精品民宿类商户,理解其业务逻辑与服务标准,优化商户在平台的入驻、产品上架、订单履约全流程,解决运营中的行业专属问题。 4. 平台与用户双维度运营:搭建平台运营体系,监控核心数据(商户活跃度、订单转化率、用户留存率等),通过数据分析优化运营策略;开展用户运营,策划互动活动、优化服务链路,提升用户粘性与使用频次。 任职要求: (一)学历与专业 本科及以上学历,具备 3 年以上平台运营相关经验可放宽专业要求。 (二)工作经验及核心能力 1. 经验背景:具备酒店运营管理经验,熟悉酒店行业业务逻辑与服务标准;有综合型小程序/OTA/SAAS平台运营及推广经验,能独立负责平台日常运营与增长。 2. 核心能力:精通平台运营(商户管理、流程优化、数据驱动策略)与用户运营(用户拉新、留存、促活);具备商户需求挖掘与沟通能力,能推动平台功能迭代适配行业场景。 3. 行业认知:了解五星级酒店、米其林餐厅等高端商户的服务特性与运营需求,能针对性设计平台运营方案。 有美团、大众点评、携程等平台相关工作背景优先考虑。
  • 餐饮培训师

    1.5万-3万
    潍坊 | 5年以上 | 本科
    • 五险一金
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    综合性酒店 | 500-999人
    • 投递简历
    岗位职责: 1、独立搭建完善的培训体系,涵盖营运标准、服务流程、技能提升等模块,制定培训计划; 2、设计培训周期,晋升通道及结业考核机制,包括培训设计,考核标准制定,结业转化方案; 3、设计并实施培训计划,确保培训目标的实现,包括课程开发、讲师协调、培训组织及结业转化; 4、追踪培训成效,迭代优化课程内容及培训方式。 岗位要求: 1、有培训体系搭建的经历,主导过从0到1构建或优化培训体系的经验,商学院搭建经验; 2、餐饮行业培训经验,成功开展培训项目,有丰富培训项目管理经验,能有效组织协调资源,保障项目落地并达成目的; 3、具备独立设计并实施培训项目的能力,擅长课程开发与授课; 4、通过数据评估培训效果,不断优化培训体系; 5、对培训体系建设和人才培养高度负责,严谨对待每个环节,确保培训质量。
  • 上海 | 3年以上 | 本科
    服务式公寓 | 100-499人
    • 投递简历
    The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: • Implement revenue management operations, procedures, and best practices. • Identify new revenue opportunities. • Provide daily, weekly, and monthly reporting. • Optimize and expand distribution partnerships. • Act as overall business development consultant for each Property/Community Manager. • Act as Revenue Management expert in communication with the Digitalteam. • Challenge and influence properties to improve service level and operational standards. • Embed and support a revenue management culture in all properties. • Visit each property regularly. AVAILABILITY MANAGEMENT • Use yield planners and selling matrix for room sales • Monitor yield system and validate that the yield actions are consistent with both property and market conditions • Maintain a consistent selling strategy across all systems • Proactive availability management, recommending necessary strategy changes • Prepare and recommend future strategies to the Management team COMMERCIAL  AWARENESS • Keep up todate with global, local, and environmental issues impacting Beijing and thehotel • Check competitor strategy on a regular basis reviewing rates andavailability • Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS • Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy • Analyzeyield information to identify potential new business, markets and trends • Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. • Complete andanalyze the month-end reports • Analyze andsupply data for the preparation of the annual plan (budget) • Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES • Maintainaccuracy of all reservations and other data • Conductquality control checks on all revenue management systems to ensure dataaccuracy • Ensure thatall the rates are loaded on all rate databases • Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement • Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS • Handle allbookings in the Stey PMS • Ensureappropriate follow up on bookings • Communicatewith potential Guests and Tenants • Handle allinquiries – Phone, email, WeChat OTHER • Manage all contract and communication for distribution channels • Work closely with each Community Manager in all aspects of property operations. • Provide reports as required by senior management
  • 运营副总

    2万-3万
    吉林 | 5年以上 | 本科 | 提供食宿
    • 带薪年假
    • 提供食宿
    • 工龄津贴
    • 学历津贴
    • 年终奖金
    • 社会保险
    • 岗位晋升
    国内高端酒店/5星级 | 500-999人
    • 投递简历
    1. 协助总经理制定营销战略规划,为重大营销决策提供建议和信息支持。 2. 根据酒店发展战略组织制定营销战略规划。 3. 负责组织搜集国内外相关行业政策、竞争对手信息、客户信息等,分析市场发展趋势。 4. 定期、准确向酒店总经理和相关部门提供有关销售情况、费用控制情况、销售收入等信息。 5. 制定年度销售目标和计划,提供酒店销售决策,部署并监督销售计划的执行进展。 6. 组织酒店高层管理人员和其他相关部门确定项目销售定价方案,组织项目销售定价和销售策划  任职资格: 1. 年龄40岁以下,大学本科以上学历。 2. 五年以上品牌饭店管理经验及市场营销经验,尤其擅长AI及新媒体营销战略。
  • 佛山 | 2年以上 | 本科 | 提供食宿
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 人性化管理
    • 包吃包住
    • 年底双薪
    • 五险一金
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、为市场销售总监提供专业、有力的支持,以达到战略目标。 2、实施并发展部门和酒店的政策。 3、通过发展并实施销售市场推广策略达到收益目标。 4、根据外部环境可能对销售产生的因素,制定不同的方案。 5、根据市场变化趋势,寻找竞争优势,提高市场份额。 6、分析市场机会,制定具体目标,发展并有效实施策略和计划。 7、根据酒店的住房及会议情况,评估市场机遇,并协助其他部门宣传和推广促销活动。 8、评估、掌握市场动态和趋势。 9、制定销售目标,对于与实际完成销售任务的差额,如何采取补救措施。 10、根据客户的需求,不时向客户更新酒店优惠政策。 11、针对特殊客户群体制定特殊的市场销售方案。 12、分配销售市场、划分客户类型。简而言之,把时间管理概念有效灌输给销售、宴会的同事。 13、维护客户关系,了解客户需求,掌握服务技能、销售沟通技能,做好客户反馈。 14、通过对酒店销售人员的培训、引导,提升住房率,给酒店带来收益。 【岗位要求】 1、具备优秀的销售技能和技巧。 2、通过探讨和聆听,具备善于发掘客户需求的能力。 3、具备高度的自信心,工作的热情和主动权。 4、有酒店同岗位工作经验优先考虑。
  • 北京-朝阳区 | 5年以上 | 本科 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    • 年终奖
    • 劳保用品
    • 管理规范
    • 季度奖
    • 十三薪
    国内高端酒店/5星级 | 500-999人
    • 投递简历
    (一)创新开拓部副总监岗位职责 1.深度挖掘企业品牌文化内核,提炼具有传播力和商业价值的文化符号及IP打造。 2.负责健康、文化产品、项目等的研发工作;经营模式研究建立工作。 3.主导文创产品线规划(IP开发、文创商品、展览活动、空间美学等),完成从概念到落地及销售的全周期管理。 4.推动文创与酒店品牌融合,提升文化附加值和经济效益。 5.了解国内文创行业市场,具备选品组货能力和渠道。 6.制定团队工作计划,确保各项工作任务的顺利完成。 7.负责酒店创新项目的策划、实施和监控。 8.负责与客户建立和维护良好关系,提升客户满意度。 9.完成上级领导交办的其他工作任务。 (二)创新开拓部副总监任职条件 1. 必须信念坚定、为民服务、勤政务实、敢于担当、清正廉洁,具备《党政领导干部选拔任用工作条例》的基本条件。 2. 大学本科及以上学历。 3. 具有10年及以上星级酒店或从事文创、营销相关工作经验并具有5年(含)以上管理工作经验。 4. 在原单位相关部门担任管理职务满三年。 5. 年龄45岁(含)及以下,身心健康。 6. 具有高度责任心及良好的职业道德和敬业精神。 7. 熟悉相关行业的政策法规。 8. 具有成本意识及成本控制能力,较强的应变能力及服务创新能力。 9 在规定任职资格年限内的年度考核结果均为称职(合格)及以上或提交相关任职情况证明材料。 10. 条件特别优秀者可适当放宽任职条件。 三、招聘流程 (一)报名 1.报名截止时间:2026年5月20日 2.报名方式 采取个人自荐报名的方式,填写公开招聘报名表(见附件)。 同时提交材料包括:身份证复印件、学历学位证书复印件、专业技术资格聘任证书或文件复印件、任职经历证明材料、重要获奖证书复印件以及其他可证明个人能力水平材料。 (二)资格审查 党群及人力资源部对应聘者进行资格审查,筛选出符合条件的人员。 (三)面试、考察和体检 1.面试 党群及人力资源部组织相关人员对应聘者进行面试。面试时间、地点另行通知。面试成绩为百分制,合格分数线60分。根据面试结果,按照与招聘人数1:1的比例确定考察对象。 2.组织考察 对考察对象进行考察,审阅人事档案等。 3.体检 考察期间进行体检。 体检或考察未通过的,或因个人原因放弃的,按照面试成绩择优递补进行体检、考察。 (四)公示 根据面试结果、组织考察、体检等情况,研究决定拟任人选,并予以公示,公示时间为5个工作日。 (五)备案 公示无异议,按规定办理备案手续。 (六)聘任 办理入职手续,试用期管理按照公司有关规定执行。 四、注意事项 (一)应聘人员应对提交的报名表、证明材料有关信息的真实性负责。若提供虚假信息,一经查实,取消聘用资格。 (二)请应聘人员注意报名截止时间,逾期报名的,不再受理。
  • 北京-东城区 | 8年以上 | 本科
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 1000-2000人
    • 投递简历
    岗位职责: 1. In charge of and be responsible to the operation of the property management and consulting management of branded residence projects. 负责品牌住宅项目物业管理和顾问管理的运营工作。 2. Provide professional operational and technical services to support the development business of branded residences, by providing the operational proposal, fee estimate, and technical recommendations, etc. 为支持品牌住宅业务发展提供专业的运营和技术服务,提供运营建议、费用测算及技术建议等。 3. Be responsible to creating and updating property management operational and service standards. 负责制订和更新物业管理运营及服务标准。 4. Organize and train service personnel for branded residence projects. 组织和培训品牌住宅项目的物业服务人员。 任职资格: 1. Full-time Bachelor degree or above. 全日制大学本科及以上学历。 2. Intermediate professional and technical titles. 中级专业技术职称。 3. Be able to work in English. 能用英文进行工作交流。 4. Have engaged in property management relevant work for more than 10 years, of which have served as a deputy general manager of the property company or a general manager of the project for more than 5 years. Experience in the management of high grade apartments and commercial complex. 从事物业管理相关工作10年以上,其中担任物业公司副总经理或项目总经理5年以上,有品牌公寓及商业综合体管理经验。 5. Be able to adapt to short-term business trip. 能适应短期出差。
  • 北京-朝阳区 | 经验不限 | 本科
    • 五险一金
    • 节日礼物
    • 岗位晋升
    • 带薪年假
    岗位职责 一定要有奢侈品行业经验和高端医疗诊所,英文必须熟练,不熟练勿扰 人力资源规划:根据奢侈品公司的战略目标和业务发展需求,制定人力资源规划,包括人员编制、招聘计划、培训与发展计划、绩效管理策略等,确保人力资源与公司整体战略相匹配。 招聘与选拔:建立和完善招聘渠道,制定招聘策略,招聘符合奢侈品行业要求的高素质人才,包括销售、市场、运营、设计等各类岗位。进行简历筛选、面试、背景调查等工作,确保招聘到合适的人才。 培训与发展:设计和实施员工培训与发展计划,提升员工的专业技能、服务意识和行业知识。根据员工的职业发展规划,提供针对性的培训和晋升机会,培养员工的忠诚度和归属感。 绩效管理:建立和优化绩效管理体系,制定绩效评估标准和流程,定期组织绩效评估工作。通过绩效反馈和沟通,帮助员工提升工作绩效,实现公司的业绩目标。 薪酬与福利管理:制定合理的薪酬体系,确保公司的薪酬水平具有竞争力,同时兼顾内部公平性。管理员工福利,如社保、公积金、带薪年假、节日福利等,提高员工的满意度。 员工关系管理:维护良好的员工关系,处理员工投诉和劳动纠纷,促进员工与公司之间的沟通和合作。组织员工活动,营造积极向上的企业文化氛围。 人力资源数据分析:收集和分析人力资源相关数据,如员工流动率、招聘效果、绩效数据等,为人力资源决策提供数据支持,优化人力资源管理工作。 任职要求: 语言能力:熟练掌握英语,能够流利地进行英语听说读写,适应国际化的工作环境。 教育背景:本科及以上学历,人力资源管理、工商管理等相关专业优先。 工作经验:具有 5 年以上人力资源管理工作经验,其中至少 3 年在奢侈品行业或高端零售行业从事人力资源管理工作。 专业知识:熟悉人力资源管理六大模块的工作内容,精通招聘、培训、绩效、薪酬等模块中的至少两个模块。了解奢侈品行业的特点和发展趋势,熟悉相关法律法规。 能力要求:具备良好的沟通协调能力、团队管理能力、问题解决能力和决策能力。具有较强的抗压能力和应变能力,能够在快节奏的工作环境中高效工作。 个人素质:对奢侈品行业有热情,具有良好的职业素养和形象气质。具备较强的学习能力和创新精神,能够不断提升自己的专业水平和管理能力。
  • 深圳 | 3年以上 | 本科
    • 五险一金
    • 带薪年假
    • 人性化管理
    • 年度体检
    • 员工活动丰富
    • 职业规划清晰
    • 发展迅速
    • 管理规范
    • 节日礼物
    • 技能培训
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责:  1、结合公司业务发展需求,为公司寻找和筛选酒店管理输出潜在项目和合作方;主要拓展格兰云天·阅品牌酒店。 2、深度挖掘市场潜在资源,重点负责业务开发城市及周边区域内渠道布局的规划并积极拓展。 3、收集并掌握酒店行业政策、市场动向,制定项目拓展策略,定期提交年、季、月度的业绩完成情况分析。 4、跟进合作项目,开展项目考察、项目分析、尽职调查、风险评估,进行市场调研分析,撰写项目定位、策划及实施方案并提出建议,为项目开发和运营管控提供决策支持。 5、实施开展酒店项目发展工作,包括项目接洽、业主沟通、项目调研、价值判断、合同签约跟进等,负责合作项目开发、洽谈及合同签订工作,负责业主沟通工作和关系维护。 6、从签约完成到开业前全程的跟进及内外协作,确保业务顺畅开展;与业主方代表/投资人保持良好沟通。 任职资格:  1、本科以上学历优先;  2、丰富的酒店项目资源和人脉关系;  3、熟悉酒店行业,具备大型酒店集团/酒店管理公司项目拓展、业务发展岗位经验为佳;  4、熟悉品牌管理输出的工作流程及相关知识,熟知相关政策法规;  5、良好的表达能力、沟通协调能力、学习能力、执行力,强烈的责任心和抗压能力。
  • 运营经理

    2万-3万
    国外 | 5年以上 | 本科 | 提供食宿
    • 公司提供食宿
    • 工作签证
    • 阿联酋医疗险
    • 带薪假期
    • 年假机票
    • 节日礼包
    • 工龄奖
    中式餐饮 | 100-499人
    • 投递简历
    岗位职责 : 1、在总经理带领下,负责酒店的日常经营管理工作,对各项经营管理指标负责。 2、提出酒店的经营管理思路,协助确定酒店年度经营计划,并指挥落实。 3、协助建立健全酒店内部管理系统、运行机制及各项规章制度。 4、协调各部门关系。 5、研究市场发展趋势,协调制定酒店各服务产品价格体系。 6、审定酒店的市场营销方案,不断开拓市场。 7、提高酒店的管理水平、服务质量。 任职要求 : 1、大专以上学历,旅游、酒店管理专业为佳。 2、从事酒店工作6年以上,具有3年以上酒店前厅,餐饮,客房等岗位管理经验,有酒店筹建、开业经验优先。 3、熟悉酒店各营业部门的服务及管理流程,善于成本控制。 4、具有良好的协调沟通、管理和团队建设能力,事业心强。 5、熟练使用办公软件,具有良好的文字表达能力和信息管理能力。 6、良好的沟通与团队管理能力,服务意识强,能适应快节奏工作。 7、流利的中英文口语表达能力,有海外学习或工作经历者优先。 薪资与福利: 1、薪资待遇:20000RMB - 30000RMB/月; 2、合同期限:2 年; 3、福利待遇:提供食宿、工作签证、阿联酋医疗险、带薪假期。
  • 上海-浦东新区 | 5年以上 | 本科 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 节日礼物
    • 岗位晋升
    • 工会福利
    • 包吃包住
    • 年终奖金
    • 补充医疗保险
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    1.主要负责海外市场MICE会展项目客户开发,拟定酒店促销活动,完成团队销售目标。 2.监督销售量、调整销售活动,完成计划目标。 3.与会议相关部门的沟通,取得销售方面的信息和支持。 4.在部门年度预算内,推行销售计划。 5.保存以前、现在有潜力客户的资料。 6.制定客户拜访时间表,记录销售活动,收集每天的销售拜访记录并存档。 7.以周销售计划为基础,向市场销售总监提交销售拜访概况,和月销售拜访计划。 岗位要求 1.本科以上文化程度;5年以上相关岗位工作经验。 2.有强烈的事业心,责任感和勇于开拓的精神,拥有良好的沟通协调能力, 3.流利的英文听说读写能力,能使用英语与海外客户进行独立交流。 4.精通市场开发,公共关系,经营策划,贵宾接待及形象推广等。 5.有独立组织项目营销工作能力,兼备项目策划和市场分析能力。
  • 海口 | 5年以上 | 本科
    中式餐饮 | 2000人以上
    • 投递简历
    【工作职责】   1、策划公司年度市场工作目标和营销方案,负责编制公司年度、季度、月度营销企划方案,广告策略及广告计划;  2、负责产品策划开发、新品政策推出、新品投放进程跟踪落实;  3、负责开拓市场业务,进行相关的宣传推广,包括管理以及进度的推进,建立公司的市场运作体制;  4、负责制定年度促销活动规划,统筹节庆、主题、季节促销活动方案,并根据不同渠道系统特点制定相应活动。 【任职要求】   1、学历要求:本科及以上,经济管理、市场营销等相关专业优先;  2、经验要求:五年市场营销工作经验,在快速消费品、零售、餐饮行业经验至少2年以上,餐饮知名企业从业背景优先;  3、具严密敏捷的逻辑思维,对品牌、产品、市场推广、营销企划具有出色的规划,统筹开发管理能力;   4、具备较强的文字表达能力、管理能力和沟通协调能力。优秀者薪资面议!  【职位福利】 提供工作餐、带薪年假、五险一金、节日福利、员工团建、弹性工作。
  • 金华 | 3年以上 | 本科 | 提供食宿
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 定期体检
    全服务中档酒店/4星级 | 1-49 人
    • 投递简历
    【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作,完成月度、季度及年度销售目标 2、开发维护商务客户、旅行社、OTA渠道等客户资源,建立长期合作关系 3、分析市场趋势和竞争对手动态,制定有效的销售策略 4、参与重大客户谈判及合同签订,处理客户投诉及售后服务 5、定期提交销售报表及市场分析报告,为管理层提供决策支持 【岗位要求】 1、具备优秀的销售技巧和谈判能力,能独立开发客户资源 2、熟悉酒店行业运营模式,了解客房、会议、宴会等产品特性 3、具备较强的市场分析能力和商业敏感度 4、良好的沟通协调能力及团队合作精神 5、能承受工作压力,适应弹性工作时间
  • 深圳 | 经验不限 | 本科
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 节日津贴
    • 职业发展机会
    • 年终奖金
    • 员工奖励计划
    • 员工活动
    国际高端酒店/5星级 | 500-999人
    • 投递简历
    工作职责: 您的日常工作 Your day to day 第 1 阶段 - 培训: 在酒店的不同部门轮岗,认识并更深入地了解酒店生态系统以及各酒店部门如何协同合作。 履行所分配的轮岗岗位的相关职责,参加并完成胜任该轮岗岗位所需的培训。 与指导人员及导师建立良好关系,开始正式的学习之旅。 Phase 1 - Onboard: Rotate through different hotel departments to gain perspective and a broader understanding of the hotel eco-system and how all the hotel departments work together. Perform the duties required of them for the assigned rotational position and attend and complete any training as required for the assigned rotational position. Start both Coaching and Mentoring relationship as well as commence the formal learning pathway. 第 2 阶段 - 专业发展: 积极广泛地涉猎专业领域事务,包括全面参与及履行工作职能,了解期望的服务行为及部门间的联系,利用报告对数据进行分析,把握趋势并推荐具有前瞻性的解决方案,以及参加分配的与该工作相关的在线和/或其他培训课程。 承担起直属经理的职责,保证团队指导工作的日常委派,参与团队成员的面试、招聘和培训,评估工作成果并给予反馈。 检查、交付并展示项目成果,以证明具备胜任经理职务的能力。 参加非正式谈话,为绩效评估提供支持。 Phase 2 - Specialisation: Gain extensive exposure pertinent to their area(s) of specialisation, including complete involvement and performance of job functions, understanding expected service behaviours and interdepartmental connections, using reports to analyze data, identify trends and recommend proactive solutions, and attend online and/or other training courses as assigned relevant to the job. Assume line manager responsibilities ensuring the daily delegation of the direct work of a team, participate in interviewing, hiring, and training team members, evaluate work output and give feedback. Scope, delivery and present a project outcome to demonstrate readiness to operate at a manager level. Participate in programme performance ‘check ins’ to support performance evaluations. 第 3 阶段 - 针对性发展: 在指导人员与导师的支持下,深入专业领域学习,并制定计划以启动量身定制的“发展体验”计划。 Phase 3 (Develop): Continue in area of Specialization and make a plan to activate the tailored Development Experiences plan using the support of Coach and Mentor relationships. 任职资格: .我们对您的要求 What we need from you 对人、对服务和对酒店业拥有热情 对富有挑战性的加速培养计划感到兴奋 对学习及快速成长具有强烈渴望 拥有卓越的领导力潜能以及关系构建能力 能够自信地交流,具有上进心、主动务实并且善于应对挑战 对于酒店运营(从规划宾客体验到了解营收驱动因素)感兴趣 具备一定的英语表达能力(包括口语和书面语) 您必须有资格在当地工作(拥有居住许可证或护照) 拥有大学学历,并具备至少6个月的酒店业工作/实习经验(主管经验将获优先考虑) A clear passion for people, service and hospitality. Excited by a challenging accelerated programme pathway. Strong desire to learn and grow fast. Exceptional leadership potential and skilled in building relationships. Can communicate confidently and are naturally proactive, show initiative and thrive on a challenge. Interested in how a hotel works from planning a guest experience to understanding revenue drivers. Possess basic level of English language (written and spoken) . You’ll have the right to work – residency permit or passport. Have a hospitality degree from college or bachelor’s degree and 6 months hospitality experience including internship (supervisory preferred) . 如何履行职责 How do I deliver this? 在洲际酒店集团,我们真诚关怀他人,并在每一天的工作中积极践行“真正待客之道”的承诺。这是将全球所有 IHG 旗下酒店的每一位员工紧密相连的纽带。 每个 IHG 酒店品牌都以自己的方式饯行“真正待客之道”承诺,其核心是具体的核心服务技能。 诚挚态度:关怀入微,想要发挥积极作用并与宾客建立真诚的情感联系。 真正自信:具备工作所需的知识与技能,并让宾客相信,我们可在他们入住期间提供帮助与支持,值得他们信赖。 用心倾听:重视宾客表达的观点,留意到通常被忽视的身体语言,并了解宾客的愿望与需求。 积极响应:准确机敏、及时周到地满足宾客的需求。 At IHG we genuinely care about people and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels. Each IHG ® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
  • 酒店管培生

    4.5千-6千
    杭州 | 经验不限 | 本科 | 提供食宿
    • 五险一金
    • 员工食堂
    • 员工宿舍
    • 法定休假
    • 高温补贴
    • 生日惊喜
    • 节假日福利
    • 岗位晋升
    • 师带徒培训
    • 年终奖金
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    岗位职责: 1、入职后第一年将在前厅、餐饮、房务等部门轮岗学习,后期根据双向选择进行定岗; 2、以管培生身份入职,负责酒店服务类工作,并定期开展专业培训学习,快速成长为职场能手。、 (工作地点:千岛湖自由洲际殿、湘湖逍遥庄园、湘湖自由庄园、纳德大酒店、纳德世家、润泽园、若水(鄯善)酒店,根据双方意向就以上酒店进行选择。) 本岗位由通惠康养旅股份公司总部直招,招聘后分配至旗下各酒店。 岗位要求: 1、本科及以上学历应届生,酒店管理、旅游管理、餐饮、市场营销等相关专业优先; 2、热爱酒店服务行业,志在通过一线轮岗学习成长发展成长为酒店管理人员; 3、欢迎能吃苦,有韧劲、学习能力强、有团队合作精神的年轻人加入我们团队。
  • 收益经理

    1.5万-2.75万
    北京-东城区 | 2年以上 | 本科
    • 六险二金
    • 过节费
    • 技能培训
    • 带薪年假
    • 通讯补贴
    • 高温补贴
    • 岗位晋升
    • 健康体检
    有限服务中档酒店 | 500-999人
    • 投递简历
    主要职责: 1. 负责推动收益策略,并落实到下属酒店,确保保利商旅酒店整体经营计划和目标的顺利实施; 2. 负责制定保利商旅酒店各项收益管理标准、规范、流程与管理要求; 3. 根据公司业务发展需要,不断开发、完善收益管理体系、收益管理工具等; 4. 监督和指导下属酒店的收益管理工作,培养下属酒店收益管理理念及方式方法,持续提升经营收益水平; 5. 与市场、运营、财务等职能部门配合,通过有效地分析和报告支撑酒店营收和运营策略; 6. 组织召开季度收益会议,通过分析各酒店数据及各地市场发展趋势,对当前数据进行回顾,及下季度各酒店情况进行针对性建议; 7. 分析下属酒店收益数据及报告,并予以及时反馈。根据各项数据表现,分析注意事项并反馈给酒店; 8. 定期组织和召开收益管理相关课程培训,提高各酒店收益相关专业技能; 9. 了解各酒店收益的组成部分,并以此对各区域细分市场进行评估,以便为将来的定价和谈判提供数据; 10. 监测各区域竞争对手对所有细分市场的定价,了解当地市场动态和需求群体,并就酒店的定价和市场综合策略向各区域酒店市场销售总监提供适当的建议; 11. 监管各酒店所有销售渠道,负责确保酒店集团价格一致性原则,并按照酒店管理公司价格策略管理规定对直销及分销渠道进行管理; 12. 为各酒店年度预算提供所有与业务相关的专业建议,代表保利商旅酒店审核下属酒店年度预算方案; 13. 协助市场营销总监与总会计师编制和管理部门预算; 14. 负责保利商旅酒店内部及下属各酒店收益团队建设和高潜质人才的培养,不断提升团队管理水平。 工作要求: 1. 大学本科市场营销或工商管理等相关专业 2. 熟悉酒店行业的运作模式 3. 有同级或以上酒店收益经理5年以上管理经验 4. 或具备酒管公司收益经理2-3年以上管理经验 5. 熟练使用各种办公软件、酒店运营系统 6. 熟悉酒店市场销售、预订等操作程序 7.具有一定的英语沟通水平
  • 杭州 | 2年以上 | 本科 | 提供食宿
    • 五险一金
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 年度旅游
    • 包吃包住
    • 技能培训
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    【岗位职责】 1、负责秋水山庄高端宾客的接待、入住安排及全程服务跟进,确保宾客获得卓越的入住体验。 2、主动了解并记录宾客个性化需求,协调资源提供定制化服务方案。 3、处理宾客投诉及突发事件,及时响应并妥善解决,维护品牌形象。 4、建立并维护高端宾客档案,定期回访并挖掘潜在长期客户。 5、监督客房清洁、设备维护等服务质量,确保区域保持高标准。 6、协助策划并执行品牌活动,提升客户粘性与复住率。 7、定期收集并分析宾客反馈,提出服务优化建议。 【岗位要求】 1、具备优秀的服务意识与职业素养,能适应高标准的服务要求。 2、出色的沟通协调能力,能熟练使用中英文进行商务交流(英语能力优秀者优先)。 3、具备敏锐的观察力,能快速识别并预判宾客需求。 4、能从容应对高端宾客的多样化需求及突发状况。 5、形象气质佳,举止得体,持有侍酒师证、茶艺师证等相关证书或同岗位工作经验者优先。 6、可接受弹性工作制(含夜班及节假日轮班)。
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