With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

岗位职责 1、统筹酒店所有餐饮板块（厨房、楼面、宴会、私厨、客房送餐等），对餐饮营收与利润负责。 Coordinate all catering operations of the hotel (including kitchens, floor-level dining areas, banquet services, private kitchens, and room service), and be accountable for catering revenue and profits. 2、制定餐饮服务标准与菜品体系，确保出品质量与顾客满意度。 Establish catering service standards and menu systems to ensure product quality and customer satisfaction. 3、控制餐饮成本（食材采购、人力成本、损耗等），优化供应链管理。 Control catering costs (ingredient procurement, labor costs, waste, etc.) and optimize supply chain management. 4、具备高端餐饮管理经验，熟悉位上制服务流程（单客消费500-800元），熟悉米其林或黑珍珠餐厅运营模式优先。 Possess experience in high-end catering management, familiar with in-store service processes (average customer spending: 500-800 RMB), and preferably proficient in the operational models of Michelin-starred or Black Pearl restaurants. 5、管理餐饮团队，组织培训与考核，建立楼面服务标准。 Manage the catering team, organize training and assessment, and establish floor service standards. 6、具备较强的沟通协调能力与应变能力，能处理突发事件。 Possess strong communication and coordination skills as well as adaptability, capable of handling emergencies. 7、与市场部配合策划季节性菜单、主题餐饮活动。 Collaborate with the Marketing Department to plan seasonal menus and themed dining events. 8、遵守所有政策和标准。 Comply with all policies and standards. 9、确保客户满意度与改善公共关系。 Ensure customer satisfaction and improve public relations.

【岗位职责】 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 【岗位要求】 1、本科以上学历，有相同岗位工作经验5年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备英语听说读写能力。 5、管理类专业，接受过系统的人力资源管理理论培训。

【岗位职责】 1、接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3、熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 【岗位要求】 1、具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神； 2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3、中专以上学历，普通话标准，谈吐礼貌，声音甜美； 4、熟练掌握基本办公软件操作，打字熟练； 5、具有星级酒店相关工作经验者优先； 6、具有优良的服务意识和敬业精神，能够适应倒班制。

【岗位职责】 1、 落实达成公司市场和招商业绩指标； 2、 协助总经理确立酒店的经营计划（月、季、年）、发展规划及经营方针，制定酒店的经营管理目标，配合总经理做好酒店的经营管理工作； 3、 按照酒店经营和服务的规范要求及质量标准，协助总经理制定完善酒店的各项规章制度，建立健全内部组织系统，协调各部门关系，建立内部合理而有效的运行机制； 4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作； 5、 协助总经理做好酒店的安全管理，切实抓好酒店的安全生产、食品卫生和治安、消防管理工作； 6、 协助总经理做好酒店资产管理，控制酒店营销成本，减少浪费，提高经济效益； 7、 负责重要客人的接待工作，保持与社会各界的广泛联系，塑造企业良好的内、外部形象； 8、 协助总经理做好酒店的行政及后勤管理工作，重点抓好固定资产的维护保养、更新和能源管理工作； 9、 协助总经理完成公司下达的各项指标，负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况； 10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道； 11、 建立酒店内部良好的沟通渠道，协调各部门关系； 12、 营造企业文化氛围，塑造和强化酒店客观价值； 13、 负责酒店员工队伍建设，培养、选拔中高层管理人员和优秀员工； 14、 协助总经理处理酒店重大突发事件； 15、 协助总经理监督、控制经营计划的实施过程； 16、维护公司形象积，极提高服务意识； 17、 按时完成上级领导交办的其它工作。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

协助人力资源部履行培训和发展。 Assist the Human Resources Department with training and development initiatives. 紧密协助部门负责人，贯彻完成或保持酒店及人力资源的目标和任务, 从而改进客人和员工的满意度。 Work closely with the AHRD in implementing, achieving and maintaining the hotel’s and HR’s goals and objectives, and improving guest satisfaction and employee satisfaction. 热爱“W”品牌及其生活方式，总是对市场潮流十分敏感。总是寻找新的东西来领导市场。 Love the “W” brand and lifestyle, passion with the new market trend, always looking for what’s New, What’s next.

岗位职责： 1. 监督宴会厨房及职工厨房员工的工作，控制所有设施及成本，增加餐饮部宴会的利润。 2. 负责所有宴会的准备、烹饪及装饰工作，以达到最高的质量标准。 3. 检查存货及成品。 4. 检查所有食品的准备情况、 5. 清楚所有食品的配料、技巧、烹饪方法及设备等方面的知识。 6. 研究当地餐饮市场，极积开创新菜。 岗位要求： 1. .至少三年以上酒店行业中厨房或宴会厨房厨师长工作经验。 2. 在食品安全体系方面的知识。 3. 专业烹饪学校者优先。 4. 有丰富的厨房管理经验，能够高效组织并调度厨房团队。 5. 对食材品质有敏锐的判断力，注重菜品呈现与口感细节。 5. 具备较强的成本控制意识及菜单设计能力。 7. 工作责任心强，能承受高强度工作压力，适应灵活排班。 8. 本科及以上学历，特别优秀者可适当放宽条件。

工作职责： 1、承接集团内各业务单位岗位需求招聘任务，按时按量提供人才供给； 2、参与公司招聘规划和拟定公司招聘方案； 3、保持与业务单位HRBP动态互动，对招聘交付结果负责，满足公司各部门的用人需求； 4、负责招聘渠道的建立、开发及评估； 5、优化招聘流程，缩短招聘周期，提高招聘效率。 任职资格： 1、本科及以上学历，人力资源相关专业；1－2年企业招聘工作经验； 2、熟悉招聘流程实务，掌握一定招聘技能方法，熟悉国家各项劳动用工有关法规政策； 3、具有良好的职业道德，有较强的沟通、协调能力，有团队协作精神； 4、熟悉运用各类日常办公软件及线上招聘网站工具。

1.全日制本科及以上学历，旅游管理、酒店管理或相关专业优先，亲和力强，接受酒店基层管理岗位轮岗。 2..接受应届毕业生；有相同岗位工作经验者优先。 3.具有较好的文字组织能力和语言表达能力。 4.意向从事酒店业。 5.熟练掌握办公自动化技能，熟练运用常规的办公软件。 6.普通话标准，掌握基本的英语读写能力。 7.工作责任心强，有耐心。

岗位职责： 1.在财务总监的带领下，全面负责企业的货物及服务的采购管理工作； 2.负责制定企业采购制度，标准工作流程及控制程序，努力降低采购成本，扩大采购渠道； 3.负责企业各部门年度全面预算的物资采购审核、询价、定价，编制物资采购预算，上报企业预算领导小组审批，负责年度物资采购预算的组织实施； 4.负责调查研究使用部门物资需求及消耗情况，熟悉各种物资的供应渠道和市场变化情况，确保物资的正常供应； 5.负责督导申购程序严格按照相关规定执行，做好采购申请单的询价、比价、定价、审批、采购全流程的管控，保证物资的正常供应； 6.熟悉和掌握使用部门所需各类物资的名称、型号、规格等，负责检查购进物资是否符合质量要求，处理物资采购过程中发生的各类质量问题； 7.督导辖属采购人员同财务验收人员、相关业务部门人员共同对采购物资的名称、规格、型号、数量、金额等要求与采购定单一致，保证经营需要； 8.负责配合相关部门做好企业货物、服务招标采购的管理工作； 9.负责严格按招投标相关管理规定，执行货比三家原则，对企业各部门需要的货物、服务等采购需求进行比价、比选、招标等招标采购工作流程及程序进行采购，保证企业物资采购合规合法； 10.掌握市场行情，实时跟进价格浮动的动态变化，选定价格合理、质量可靠、信誉好、服务优质的供应商，执行供应商后评价机制，严格供应商管理； 11.督导辖属采购人员定期不定期开展市场询价工作，及时掌握市场信息，定期市场价格调研、供货质量，降低采购成本，及时向财务总监汇报； 12.负责定期对辖属采购人员进行专业培训及参加企业综合培训，不断提升员工综合素质； 13.完成上级领导交办的其他工作。      任职条件： 1.采购相关专业本科及以上学历； 2.熟悉会议会展酒店旅游度假等行业的采购管理，具有3年以上采购管理工作经验，熟悉此行业的物资市场行情； 3.熟悉招投标采购制度，具有专业采购知识及集团化采购经验； 4.有较强的事业心和责任感，具有良好的职业道德；具备较强的采购知识水平和技能；擅长谈判，有丰富的供应商开发、评估和考核经验；出色的部门管理、人事沟通、工作协调能力

岗位职责： 1.制定人力资源年度工作计划与预算，统筹人力成本管控与分析，合理控制人力成本支出。  2.负责搭建、优化酒店各项规章制度。 3.负责员工薪资、绩效、奖金核算，确保薪资发放准确、合规。 4.设计并落地员工福利体系，提升员工满意度与归属感。 5.根据酒店业务发展与编制规划，制定招聘计划，保障关键岗位、核心人才及时到岗。 6.处理员工入转调离、社保公积金业务办理、合同续签、岗位调整、离职面谈等全周期员工关系事务。 7.负责员工档案管理、人事信息系统维护，确保人事数据完整、准确、合规。 8. 对接各部门，提供人力资源专业支持，解决部门用人、管理、激励等实际问题。 9. 完成上级交办的其他工作。 任职资格： 1. 本科及以上学历，3年以上人事经理/人力资源主管全盘工作经验，擅长薪酬福利、招聘、员工关系模块。 2.具备较强的沟通协调、问题解决与统筹管理能力，工作细致严谨，责任心强。

一、Key Responsibilities 职责概述 Using considerable independent initiative and judgment, provides leadership and direction to ensure the efficient, effective and profitable operation of the Hotel on a long term basis. 凭借相当独立的主动性和判断力,为酒店提供领导和方向以确保酒店长期处于高效的、有效的和赢利的经营状态。   二、Essential Duties and Responsibilities 主要职责和责任 1. Establish hotel's business plan, development planning and management policy, to determine the hotel management goal, to direct the mangement team to work; 确立酒店的经营计划、发展规划及经营方针，确定酒店管理目标，领导经营班子成员开展工作。 2. Study and grasp the market change and development situation, make market expansion plans and price system, raise key emphasis in work timely, and directing the implementation; 研究并掌握市场变化和发展情况，制定市场拓展计划和价格体系，适时提出阶段性工作重点，并指挥实施。 3. Decided to hotel organizations and middle management‘s employement and development. Be responsible for the division head's performance evaluation; 决定酒店组织机构及中层以上管理人员培养和使用，负责组织对部门经理的人事考核和业绩评估。 4. Be responsible for the market development and finance planning work; Be responsible for the capital allocation and capital expenditures within the  limits of authority; 全面负责酒店的市场拓展和财务计划工作；在权限内负责酒店内资金调配，审批资金支出等经营事宜。 5. Enhance hotel safety management; 加强酒店的安全管理工作。 6. To follow up other tasks which assigned by superior; 完成公司领导交办的其他工作。   三、Requried Qualifications 资质要求 1. Required Skills / Certificate 技能 / 证书 2. Computer Skill: Skillful to operate Office电脑操作技巧: 熟练使用MS办公软件 3. English Language Level: Fluent in English spoken and written is preferred 英语水平：口语与书写流利为佳   Qualifications 资格 1. Team Focused 关注团队: Support colleagues 给予同事支持 Explain what to do and the reason 阐述工作任务及其原因 2. Action Oriented 行动导向 Strives to deliver consistently 力争始终如一的完成工作 Focus on details and standards 关注个人工作的细节和标准 3. Passionate工作热情 Understand guests’demand and the market 理解客户的需求和市场 Create a positive environment for changing 为变革创造一个积极的环境 4. Business skills 业务技能 Understand the short-term opportunities of reform 了解短期的变革机会 Understand the profit model 了解企业如何盈利   Experience 经历要求 1. Associate degree or above; 全日制大专（含）以上学历。 2. Graduation from Hotel Management,Business Management related professional; 酒店管理、企业管理等相关专业。 3. Work experience of hotel management for five years or above in 5 star hotel; 至少五年以上五星级酒店管理工作经验。 4. Hotel management professional knowledge and leadership skills; 酒店专业知识及领导能力。 5. Organizing And Planning Skills,communication skills,Coordination Skill,leadership skills; 具有很强的计划、组织、沟通、协调、领导能力。 6. Skilled in the use of office automation equipment and realated management software; 熟练运用办公软件及相关管理软件。 7.Excellent written and verbal communication; 具备优秀的书面和口头表达能力。 8. Appreciate Poly culture; 认同保利企业文化。 9. Good Character and Ethics; 有良好的职业操守。 10. Strictly obey the relevant laws and regulations, executive internal policy implement; 严格遵守国家法律法规，执行企业各种规章制度。 11. Strong sense of principle, professional management ability ,a good team spirit of collaboration,excellent interpersonal skills, honest and reliable, decency; 原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正。 12. Have a strong sense of responsibility and learning ability,a good team spirit of collaboration. 具有较强的工作责任心和学习能力、良好的团队合作意识。

【岗位职责】 1. 协助总监统筹管理 协助餐饮总监统筹厅面及厨房的日常运营管理工作，落实酒店下达的各项经营指标与管理目标。 2. 厨房管理协助（若此部分经验欠缺，可培养） 深度参与厨房端的管理协调，协助总监做好后厨与前厅的联动配合，跟进厨房出品质量、成本控制、食品安全及卫生标准的落地执行。 3. 制度与流程建设 协助制定并完善餐饮部各项规章制度、服务操作规范及工作流程，监督执行情况，确保运营标准化、规范化。 4. 数字化营销协助（若此部分经验欠缺，可培养） 协助总监与Marcom一起推动餐饮板块的数字化营销工作，包括但不限于线上渠道运营（美团、点评、抖音、小红书等）、私域流量维护、会员体系推广及新媒体内容策划，提升线上曝光与转化效果。 5. 培训与团队建设 负责组织员工服务标准及岗位技能培训，提升团队专业素养；协助总监做好人才梯队建设，增强团队凝聚力与执行力。 6. 客户体验与改进 收集并分析顾客意见反馈，协同厅面及厨房管理人员制定改善计划并推动落实，持续提升宾客满意度。 【岗位要求】 1. 专业能力  通晓厅面服务规范及厨房运作流程，熟悉餐饮各岗位操作标准及技能培训体系。 2. 学历背景 本科及以上学历，英语四六级优先，具备良好的语言表达与跨部门沟通能力。 3. 工作经验  2年以上五星级酒店或高端餐饮【厅面经理】工作经验，餐饮部经理工作经验优先，具备厅面与厨房双向管理意识者优先。 4. 数字化素养（若此部分经验欠缺，可培养） 熟悉主流餐饮数字化营销工具及平台运作逻辑，具备线上渠道运营或新媒体推广经验者优先。 5. 综合素质 形象气质佳，品行端正，吃苦耐劳，具备较强的沟通理解能力、组织协调能力及团队凝聚力。

【岗位职责】 1、全面负责酒店集团的战略规划、经营决策及日常运营管理工作 2、制定并实施年度经营计划，确保完成集团各项业绩指标 3、优化组织架构和管理流程，建立高效运营体系 4、统筹市场拓展与品牌建设，提升集团市场竞争力 5、监督财务预算执行，控制成本并提高盈利能力 6、组建并培养高层管理团队，完善人才梯队建设 【岗位要求】 1、具备卓越的战略思维和商业决策能力 2、10年以上酒店行业高管经验，有连锁酒店管理经验者优先 3、精通酒店运营全流程管理及行业发展趋势 4、出色的团队领导力和跨部门协调能力 5、具备优秀的风险管控和危机处理能力 6、能承受高强度工作压力，适应不定期出差

岗位职责 1、全面负责酒店财务部门的日常管理运营工作。 2、负责酒店经营管理活动的财务核算及内部控制监督工作，审核经营活动的会计报表、统计报表，并定期向总经理提供分析报告。 3、负责确立财务预算编制方法和指标体系，协助总经理编制和管理酒店年度经营计划、目标和预算，并实施所有的计划、目标；向总经理及时报告实际经营执行情况。 4、负责建立健全酒店各项财务管理制度、工作程序与服务标准，并监督、检查财务人员工作的规范性。 5、负责酒店的资金管理，包括流动资金的管理、预测和规划，确保满足酒店的日常运营和发展需求。 6、负责识别和评估酒店面临的风险，制定风险管理策略，设立和维护内部控制制度，确保财务活动的合规性和透明性。 7、负责批准酒店所有的报销凭证、审核用款申请。审阅所有的经营日报表、月报表、等财务相关系列报表。 8、负责审阅酒店的纳税状况并提出合理纳税建议，及时掌握财税政策动向。 9、负责部门员工的思想品德教育和专业技术培养，不断提高员工综合素质。 10、严守商业秘密，未经允许，不得泄露。 11、完成上级交办的其他工作事宜。 岗位要求： 1、具有10年以上财务管理工作经验，3年以上同岗位工作经验。 2、具有全面的财会专业理论知识，熟悉财经法律法规，熟练运用财务软件和办公系统。 3、具有较好的团队协作能力、分析判断能力、统筹管理能力。 4、具有较好的职业道德，遵纪守法，廉洁奉公，具有强烈的责任心和事业心。 5、持有高级职称、CPA优先。 6、条件特别优秀者可适当放宽要求。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.   The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.   This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.  As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members.   What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility.   What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

岗位职责：  1、 体系规划  1） 负责发展公司自主酒店品牌，餐饮品牌，制定品牌标准、服务标准和管理制度，建立完善的品牌管理体系；  2） 负责对项目进行前期的市场调研、定位，投资回报测算，确保项目投资的准确性。  2、 运营管理  1) 根据公司战略发展要求，全面负责公司经营管理工作及下属运营期项目的协调监管工作；  2) 负责制定公司年度目标、年度预算，经营管理计划和方案，确保经营目标实现；  3) 负责制定下属运营期项目的年度目标，审核各项目年度预算及经营计划和方案；  4) 负责监管下属运营期项目的经营情况，保证安全运行，达到年度目标，实现自有资产的保值增值；  5) 负责公司的日常运营管理，包括财务、人力管理事务的正常运作，运营标准、业务流程的建立及执行，市场营销推广策略的制定及推行等；  6) 负责协调配合相关部门把控下属各项目的设计、成本、工程建设等管理工作，确保各项目按照品牌总体发展规划顺利开业。  3、 团队建设  1） 根据公司发展战略，建立和完善人力资源引进、培养及绩效评估体系；建设人才梯队，培养骨干员工；  2） 负责公司企业文化建设，建立良好的团队工作氛围，激励、带领团队完成年度经营目标。 4、 外部关系  1) 负责与当地媒体、政府、旅游主管单位、税务机关等机构建立及保持良好的合作关系；  2) 发挥人脉资源，整合行业信息，保持行业管理的前瞻性、优势性。  任职要求：  1、10年以上知名大型酒店总经理岗位经验，6年以上酒店管理公司同岗位工作经验；  2、具备集团战略、多项目经营经验，有高端粤菜餐饮连锁品牌管理经验者优先；具有标准化管理、出品与服务体系建立、成本控制、团队管理经验，完整全程的开业筹备及运营经验与能力；  3、熟悉酒店运营管理业务流程，全面掌握行业发展动态和规律，商业资源丰富；  4、具备高度的敬业精神及强烈的事业心和责任感、做事踏实、诚信，有创新性和前瞻性；  5、10年以上团队综合管理经验。

【岗位职责】 1、制定酒店公关及媒体宣传计划。 2、组织新闻界和商界人士参观饭店。 3、向市场销售总监定期提交拜访总结报告。 4、代表酒店参加所有官方活动。接待酒店所有的重要人物及宣传。 5、处理负面新闻，进行危机公关。 6、收集市场和竞争对手信息，每周向市场销售总监提交报告。 【岗位要求】 1、本科以上文化程度；1年以上同岗位工作经验。 2、优秀的语言表达能力，能够在公关活动中进行富于感染力的演讲。 3、较强的观察和应变能力，优秀的人际交往和协调能力，较强的社会活动能力。 4、了解电子商务，大众传播，平面创意和具有创新性的写作与编辑能力。 5、个性积极主动，工作认真负责。 备注：合同性质为劳务工

Hotel Manager Mandarin Oriental, Sanya is looking for a HotelManager to join our Executive Leadership Team. Areyou a master of craft? Do you thrive in a team that succeeds together,demonstrating integrity and respect while acting responsibly? Do you embrace agrowth mindset? We invite you to become a fan of the exceptional.  MandarinOriental is the award-winning owner and operator of some of the most luxurioushotels, resorts and residences located in prime destinations around the world,with a strong development pipeline. Increasingly recognised for creating someof the world’s most sought-after properties, the Group provides legendaryservice inspired by Asian heritage whilst representing the very cutting-edge ofluxury experiences. MANDARIN ORIENTAL, SANYA A hidden gem where nature iscelebrated, and privacy is assured. MandarinOriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China,extending the Group’ luxury and lifestyle retreat concept designed for seasonedinternational travellers in search of tranquillity and the utmost in relaxationand luxury. Theresort enjoys the tranquillity of a 1.2 km nationally protected coral bay andis spread out over 12 hectares of lush tropical bloom overlooking the warm,soothing waters of the South China Sea. About the job Based at the Mandarin Oriental, Sanya, the HotelManager is responsible for the overall operations management of the hotel, toensure Mandarin Oriental’s Legendary Service is delivered to all guests at thehotel. The Hotel Manager reports directly to the General Manager. As HotelManager, you will be responsible for the following duties: It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel’s operation at all times and be pro-active, creative and results driven. Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. Ensure total compliance with standards of operation and LQE standards of service at all times throughout all divisions. Find ways to improve the efficiency of the hotel operations, which will benefit our clients. ·        Handlecustomer comments and complaints and take swift corrective action afterconsultation with General Manager. Review and analyse market trends globally and locally in order to keep up to date in our own operation. Be responsible and accountable for the overall cost control, including: labor cost, operations expenses, etc. Create enthusiasm for training and development amongst all colleagues. Motivate and lead by example. To be aware of, and comply with safe working practises as stipulated in FLHSS. This will include your awareness of any specific hazards at your work place. As Hotel Manager, we expect from you:  Experience at the same position for at least 2 years Excellent written and verbal communication skills Ability to build relationships, internal and external with colleagues, business partners and ownership Fluency in Chinese & English language skills both written and spoken required Experience in resort and a large-scale Hotel Operation High level of organization, planning and strong communication, sociable and open minded Highly responsible & reliable Work well under pressure in a fast-paced environment Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’reFans. Are you?

岗位职责: 1. 全面负责全日制餐厅的日常运营管理工作，包括人员排班、服务标准执行及质量控制。 2. 制定并落实餐厅年度、季度经营计划，达成营收及利润目标。 3. 监督食品卫生安全及成本管控，优化采购、库存及损耗管理流程。 4. 培训并考核服务团队，提升员工专业技能与客户服务水平。 5. 处理宾客投诉及突发事件，维护酒店品牌形象与客户满意度。 6. 分析经营数据，定期提交运营报告并提出改进方案。 7. 协调厨房、工程等部门，确保餐厅设施设备正常运转。 岗位要求: 1. 至少五年以上国际联号酒店餐饮管理经验，一年以上同岗位经验。 2. 精通餐厅运营全流程，熟悉食品安全法规及成本控制方法。 3. 具备优秀的团队管理能力，能有效激励并培养下属。 4. 出色的沟通协调能力及客户服务意识，熟练的英文听说读写能力。 5. 抗压能力强，适应弹性工作时间及高强度工作节奏。 6. 本科及以上学历，特别优秀者可适当放宽条件。

岗位职责： 1.保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 2.能够积极的向客人及供应商推荐酒店的服务及设施。 3.在服务期间积极收集客人及服务人员的反馈。 4.以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。 5.积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 6.通过反复检查，督导服务标准的实施工作。 7.计划，确定优先次序，组织及控制每日餐厅的运营。 8.制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等） 9.有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。 10.分配， 指派，组织授权餐厅日常的经营工作。 11.预先准备并确保各种经营设施设备的充足。 12.确认每个班次之间做好总结，并与下个班次进行工作交接。 13.确保岗位所需知识的更新。 14.与厨房的员工建立良好的沟通渠道。 15.协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。 16.能够预见营业状况的变化。 17.经过与餐饮部经理商议之后，进行销售促销及员工奖励活动。 18.协助餐饮部经理，准备促销活动宣传册。 19.在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。 20.完成餐饮部经理要求的财务报表及各种日常财务报表。 21.根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。 岗位要求： 1.一至两年国际品牌同岗位相关工作经验者优先。 2. 积极的工作态度, 做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3. 具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。 4. 具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。 5. 能够提出对酒店的运作及环境有益的意见或建议。 6. 以客户为导向，并能够自信地建立和超过服务标准。 7. 了解并熟练掌握相关餐厅营业知识，包括餐厅的食品、酒水、管理方面、服务技能及与客人交流沟通。 8. 本科及以上学历，特别优秀者可适当放宽条件至专科。

岗位职责： 1.全面负责酒店经营管理 2.负责定制酒店各部门经营预算，落实酒店财物预算，制定各部门工作指标 3.负责酒店与各界人士的公共关系，树立良好的酒店形象 4.指导员工培训工作，提高酒店员工素质及技能水平 任职要求 1.拥有酒店管理相关学历 2.从事酒店高层管理工作多年 3.熟悉酒店运作及管理 4.沟通能力、决策能力强，善于管理团队，拥有较强事业心。 5.该岗位根据集团公司要求会安排到昭通任职一年的时间。

岗位酒店： Four Points by Sheraton Urumqi  【岗位职责】 1、全面负责餐饮部的日常运营管理工作，制定并执行餐饮服务标准与流程，确保服务质量和顾客满意度； 2、监督餐厅、酒吧、宴会等餐饮区域的运营，优化菜单设计、成本控制及库存管理； 3、协调与厨房、采购、财务等部门的合作，确保食材供应、成本核算及预算目标的达成； 4、培训、督导餐饮部员工，提升团队专业水平与服务意识，定期进行绩效评估； 5、处理顾客投诉及突发事件，维护酒店品牌形象，提升客户忠诚度； 6、分析市场趋势与竞争对手动态，制定营销策略及促销活动，推动餐饮收入增长； 7、确保餐饮服务符合卫生、安全及环保法规要求，落实酒店各项管理制度。 【岗位要求】 1、本科及以上学历，酒店管理、餐饮管理或相关专业优先； 2、具备3年以上高端酒店或知名餐饮企业管理工作经验，熟悉餐饮运营全流程； 3、出色的团队领导与沟通协调能力，能高效处理多任务及突发情况； 4、精通成本控制、菜单设计及餐饮营销策略，具备敏锐的市场洞察力； 5、熟练使用餐饮管理软件及办公自动化工具； 6、英语流利者优先，能够适应高强度工作环境； 7、对服务品质有较高追求，注重细节，具备创新思维与客户导向意识。