1. 统筹管理：全面负责酒店筹建部的工程、技术、成本三大核心板块，建立并优化标准化筹建流程，推动项目高效落地。 2. 战略规划：依据集团发展战略，制定海内外酒店项目的筹建策略与实施计划，合理配置资源，严格把控项目关键节点。 3. 工程管理：全面监督项目设计、施工及验收等各环节，确保符合国际标准与属地法规，尤其注重非洲等新兴市场的特殊技术要求与合规性。 4. 成本控制：主导项目预算编制、招投标及合约管理工作，实施全过程动态成本监控，确保项目投资回报目标达成。 5. 跨部门协同：高效协调设计、运营、法务等内部及外部资源，推动重大技术难题与突发事项的及时解决。 6. 团队建设：搭建高素质、专业化的筹建团队，注重复合型人才培养，持续提升团队跨国、跨文化协作与项目管理能力。 任职要求： 1. 教育背景：本科及以上学历，工程管理、建筑学、酒店管理等相关专业优先。 2. 工作经验：10年以上酒店或房地产行业项目管理经验，且负责过5个以上五星级酒店的筹建管理工作； 3. 有海外酒店项目筹建经验的优先考虑，熟悉当地政策法规、施工标准及跨文化沟通环境，尤其是非洲地区（如赞比亚、坦桑尼亚、加纳、肯尼亚等）。 4. 能力要求： a) 卓越的跨部门统筹、战略决策和资源整合能力，能适应高强度、多任务的工作压力； b) 英语流利（CET-4或同等水平及以上），能作为工作语言进行商务谈判、合同撰写及专业沟通； c) 熟悉国内外主流酒店品牌标准（如万豪、洲际、华住、亚朵等）者优先考虑。 5. 年龄要求：45周岁以下，综合资质优异者可适当放宽。

岗位职责 1、编制资产负债表、真实反映酒店的资产和负债、 资产负债表必须定期审查及进行所有账户的调节； 2、编制上报所有万豪及集团公司规定的财务报表，提供各渠道财务数据，提交各平台税费。 3、根据酒店支付情况随时向总经理提供分析报告，控制费用开支，不超预算。 4、做好各项税收的申报和交纳工作，填制营业税、教育税附加、流转税、个人所得税、粮补金等申报表并按规定时间申报交纳。 5、全面管理酒店会计记录和财务报告以确认符合公司,业主,法规和财政要求及时间要求； 6、同时酒店其他分公司的财务账务监督指导工作； 7、代表经营者和业主,保持对酒店资产,负债,收入和支出的控制,并对酒店的财务业绩提供管理,领导和负责； 8、与内部和外部审计联络合作、 确保有效的酒店审计程序已到位,并在必要时及时纠正、 特别强调确保所有的营业收入被记录、使用月度控制检查单， 必要时进行阶段性自我审计； 岗位要求 1、本科学历，具有5年以上财务管理经验或3年以上星级酒店财务工作优先 。 2、具有中级会计师以上职称，熟悉酒店帐务税务流程。 3、熟悉办公软件及财务软件，熟悉银行、税务、工商的工作流程。 4、能独立核算企业的账务工作，懂得相关法律法规。 5、工作细致、严谨，具有较强的工作热情和责任感，为人诚实可靠，品质正直，有吃苦耐劳的精神。

Hotel Manager Mandarin Oriental, Sanya is looking for a HotelManager to join our Executive Leadership Team. Areyou a master of craft? Do you thrive in a team that succeeds together,demonstrating integrity and respect while acting responsibly? Do you embrace agrowth mindset? We invite you to become a fan of the exceptional.  MandarinOriental is the award-winning owner and operator of some of the most luxurioushotels, resorts and residences located in prime destinations around the world,with a strong development pipeline. Increasingly recognised for creating someof the world’s most sought-after properties, the Group provides legendaryservice inspired by Asian heritage whilst representing the very cutting-edge ofluxury experiences. MANDARIN ORIENTAL, SANYA A hidden gem where nature iscelebrated, and privacy is assured. MandarinOriental, Sanya is the first venture of Mandarin Oriental Hotel Group in China,extending the Group’ luxury and lifestyle retreat concept designed for seasonedinternational travellers in search of tranquillity and the utmost in relaxationand luxury. Theresort enjoys the tranquillity of a 1.2 km nationally protected coral bay andis spread out over 12 hectares of lush tropical bloom overlooking the warm,soothing waters of the South China Sea. About the job Based at the Mandarin Oriental, Sanya, the HotelManager is responsible for the overall operations management of the hotel, toensure Mandarin Oriental’s Legendary Service is delivered to all guests at thehotel. The Hotel Manager reports directly to the General Manager. As HotelManager, you will be responsible for the following duties: It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the hotel’s operation at all times and be pro-active, creative and results driven. Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. Ensure total compliance with standards of operation and LQE standards of service at all times throughout all divisions. Find ways to improve the efficiency of the hotel operations, which will benefit our clients. ·        Handlecustomer comments and complaints and take swift corrective action afterconsultation with General Manager. Review and analyse market trends globally and locally in order to keep up to date in our own operation. Be responsible and accountable for the overall cost control, including: labor cost, operations expenses, etc. Create enthusiasm for training and development amongst all colleagues. Motivate and lead by example. To be aware of, and comply with safe working practises as stipulated in FLHSS. This will include your awareness of any specific hazards at your work place. As Hotel Manager, we expect from you:  Experience at the same position for at least 2 years Excellent written and verbal communication skills Ability to build relationships, internal and external with colleagues, business partners and ownership Fluency in Chinese & English language skills both written and spoken required Experience in resort and a large-scale Hotel Operation High level of organization, planning and strong communication, sociable and open minded Highly responsible & reliable Work well under pressure in a fast-paced environment Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’reFans. Are you?

1、善于诊断酒店运营管理中的问题，并提供解决办法，提升酒店经营水平 2、善于团队管理，营造好的团队氛围 3、善于酒店品质维护及提升 4、掌握线上运营，及线下市场开发 5、有处理突发事件，协调外界关系能力 6、有成功带店工作经验

1、主管各项餐饮业务，在为宾客提供独特的体验的同时，确保高质量的服务和标准。确保所有工作遵守政府对健康、安全及其它相关规定。 2、参与准备部门年度预算与财务计划。监控预算并控制费用，重点监督食品、酒水与人力成本。 3、与其他部门领导合作，发掘提高营收的各种销售机会。推出各种能为宾客带来杰出就餐体验的促销活动。 4、确保安全处理信贷与财务交易。 5、处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高员工绩效。 6、按照政府法规教育和培训所有团队员工。确保员工获得质量与服务标准方面的恰当培训，并为员工配备完成全部工作所需的工具与设备。 7、通过与其它部门进行日常沟通和协作促进团队合作、提高服务质量。 8、 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 9、确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 10、制定并达成质量目标与宾客满意度目标。礼貌、迅速高效地对所有宾客提出的问题、投诉或要求予以响应，确保宾客感到非常满意。 11、站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度，与宾客联络互动，确保达成宾客的期望。 12、能够提出对酒店的运作及环境有益的意见或建议，能够积极的向客人及供应商推荐酒店的服务及设施。 13、为酒店管理本地餐饮市场营销计划；参加和维护整个系统的餐饮市场营销计划和促销活动。 14、决定所有食品、酒水、物资和设备的库存量。 15、可能需对酒店的安全负责，确保降低偷窃、犯罪和其它风险。完成其它分配的任务，可能需要担任值班经理。

岗位职责 Job Responsibilities： 全面负责餐厅的日常运营管理，确保卓越的服务品质、食品安全与成本效益。 Oversee the daily operations of the restaurant, ensuring exceptional service standards, food safety, and cost-effectiveness. 主导东南亚风味菜单的设计与创新，持续优化宾客的餐饮体验。 Lead menu design and innovation for Southeast Asian cuisine, continuously enhancing the guest dining experience. 负责团队建设、培训与发展，激发员工潜能，提升整体服务水平。 Manage team building, training, and development to unlock staff potential and improve overall service quality. 制定并执行餐厅的市场营销与促销策略，有效提升餐厅营收与品牌美誉度。 Develop and implement marketing and promotional strategies to increase restaurant revenue and brand reputation. 管理餐厅库存与供应链，确保食材品质与运营效率。 Manage inventory and supply chain to ensure ingredient quality and operational efficiency. 妥善处理宾客反馈与突发事件，维护餐厅的高标准形象。 Resolve guest feedback and emergencies promptly, maintaining the restaurant's high standards. 任职要求 Qualifications： 具备8年以上高端东南亚餐厅管理经验，拥有主理人或餐厅总经理经验者优先。 Minimum of 8 years of management experience in a high-end Southeast Asian restaurant. Prior experience as a Proprietor or Restaurant General Manager is preferred. 对东南亚餐饮文化有深刻理解，并能融入创新的管理思路。 Deep understanding of Southeast Asian food culture, with the ability to integrate innovative management concepts. 具备优秀的英文沟通能力，可作为工作语言。 Strong command of English, capable of using it as a working language. 拥有良好的财务意识和数据分析能力，能基于经营数据做出有效决策。 Solid financial acumen and data analysis skills for effective decision-making. 出色的领导力、沟通协调能力及团队合作精神。 Excellent leadership, communication, and teamwork skills.

【岗位职责】 1. 制定并执行酒店的公关策略与计划，提升酒店品牌知名度与美誉度，树立良好的市场形象。 2. 维护和拓展与媒体、合作伙伴、政府机构等的良好关系，组织媒体合作、新闻发布会、活动推广等公关活动。 3. 负责酒店危机公关管理，及时识别、评估和应对各类公关危机事件，制定危机处理方案，有效控制和化解危机。 4. 领导和管理公关团队，制定团队工作计划，分配工作任务，指导和培养团队成员，提升团队整体业务能力。 5. 运营酒店及各个餐厅的微信、微博、小红书、抖音等社交账号；撰写宣传文案、新闻稿及社交媒体推文。 【岗位要求】 1. 学历背景：专科及以上学历，公共关系、市场营销、酒店管理等相关专业优先。 2. 工作经验：3年以上公关工作经验，其中至少2年在酒店行业或高端服务业的公关工作经验，有国际五星级酒店工作经历者优先。 3. 专业技能 • 熟悉社交媒体运营，有成功案例。 • 具备基础美工设计（PS/Canva）、拍摄剪辑（短视频制作）及文案撰写能力。 • 创意强，沟通佳，能适应快节奏工作。 4. 其他要求 • 形象气质佳，具有良好的职业素养和服务意识，能够代表酒店参与各类商务活动。 • 具备流利的英语听说读写能力，能够与国际客户和媒体进行顺畅的沟通交流，适应国际化的工作环境。 • 对酒店行业充满热情，具备较强的学习能力和创新精神，能够不断适应市场变化和酒店发展的需求。

工作地点：舟山！！！（介意工作地点请勿投递） 【业主公司介绍】 浙江英冠控股集团创立于2000年，集团经过二十年的发展已形成了以地产开发、高星级酒店、工程建筑、物业服务、商业管理为核心的五大业务板块，旗下拥有17家控股子公司。经过二十年卓越发展，浙江英冠控股集团在杭州已拥有多个城市综合体项目、多家高星级酒店，成为区域型商业地产的龙头企业之一。 【岗位职责】 1. Establish and implement annual objectives for the P&C Department.     建立及完成人事与文化部年度目标计划。 2. Establish,maintain and ensure adherence to all personnel-related policies and procedures.     建立、保持及保证执行所有人事与文化部政策及执行程序。 3. Manage, control, coordinate, and participate in Talent & Culture activities, including benefits, compensation, labor and talent relations, recruitment, and career development.     管理与协调人才福利、人才工资、劳资关系、新人才的招聘、人才职业发展等工作。 4. Interacts with external establishments or individuals such as schools,labour market, social insurance bureau etc. government officials and members ofthe local community.     与酒店相关团体和个人，如学校、劳力市场、社保局、当地社区等保持良好的联系。 5. Plans annual budget for manpower, talent benefits and training, and submit for approval.      制定年度的人力费用、人才福利及培训预算，并提交审批。 6. Submit the annual Learning & Development program to General Manager as per hotel Learning and Development needs, and monitor its implementation.       根据酒店学习与发展需求，向总经理递交年度学习与发展计划，并监管其实施。 7. Provide leadership to P&C team for implementing all routine work of Human Resource Department.     领导人事与文化部团队做好部门的日常工作。 8. Ensure Hotel,Customer and Talent informationor transactions are kept confidential during or after employment with the company.     无论何时，都要确保酒店，客户和人才的信息或处理的保密性。 【岗位要求】 1. University graduate, excellent command of written and spoken in English and Chinese language.     大学学历，良好的中英文读写能力。 2. Over 3 years of human resources experience in an international brand hotel; pre-opening experience is preferred.     三年以上国际品牌酒店人事管理工作的经验，拥有酒店筹开经验者优先 3. With capability of communication and coordination    有较强的沟通协调和管理能力

作为酒店的主要战略业务领导者，负责酒店运营的各个方面，包括客人和员工满意度、人力资源、财务绩效、销售和创收，并为集团和酒店所有者提供投资回报。 As a key strategic business leader for the hotel, responsible for all aspects of the hotel's operations, including guest and staff satisfaction, human resources, financial performance, sales and revenue generation, and providing return on investment for the group and hotel owners. 职责义务： Duties & Responsibilities: 1.紧跟行业趋势，探索新的商业机会并制定商业计划，以最大限度地提高客户满意度、盈利能力和市场份额。 Keep up with industry trends, explore new business opportunities, and develop business plans to maximize customer satisfaction, profitability, and market share. 2.分析商业信息，积极应对不断变化的市场状况，确保酒店在预算指导下运营，实现利润率目标。 Analyze business information, actively respond to constantly changing market conditions, ensure that the hotel operates under budget guidance, and achieve profit margin targets. 3.与销售和市场团队紧密合作，制定创收策略；识别新的业务线索，推出符合市场趋势的酒店产品；确认销售策略与品牌策略一致，并有效执行既定目标。 Work closely with sales and marketing teams to develop revenue generating strategies; Identify new business leads and launch hotel products that are in line with market trends; Confirm that the sales strategy is consistent with the brand strategy and effectively implement the established goals. 4.建立有凝聚力和高绩效的执行委员会，不断努力取得积极成果和改进。  Establish a cohesive and high-performance executive committee, and continuously strive to achieve positive results and improvements. 5.通过积极和持续的沟通，与业主建立良好的关系，处理并解决好业主对酒店经营管理的诉求。  Through active and continuous communication, establish a good relationship with the owners, and handle and resolve their demands for hotel management. 6.遵守公司/品牌政策、程序和标准。 Comply with company/brand policies, procedures, and standards. 7.客户及公共关系管理。 Customer and public relations management. 专业知识技能： Job Knowledge / Skill: 1.工商管理、酒店和餐饮管理或相关专业大学学历，10年以上管理运营、市场营销、财务或相关工作经验。 Bachelor's degree in Business Administration, Hotel and Catering Management or related majors, with over 10 years of work experience in management operations, marketing, finance or related fields. 2.有限或全方位服务酒店的总经理经验。 General manager experience in limited or full-service hotels. 3.高度的责任心、敬业精神及诚信态度。 High sense of responsibility, professional dedication, and integrity attitude. 4.具有前瞻性思维，有创造力和创新能力。 Possess forward thinking, creativity, and innovative abilities. 5.有较强的适应、沟通、计划、决策和综合判断能力。 Strong adaptability, communication, planning, decision-making, and comprehensive judgment abilities.

岗位职责 1，整合并录入所有细分市场的预定，主要包括散客（单独的旅行者）和团队住宿名单。合理利用房价和销售组合提高酒店收益；推销酒店餐厅、酒吧、水疗中心和交通设备以确保提高酒店收益。 2，预订部文员需在酒店的规范条例内向顾客提供高质量的服务，并对客人有礼貌，迅速协助完成客人的预定要求 3，与前厅/销售协调合作日常的预定和运营事宜。 4，能提前预知客人需求并努力销售高级别房型。 5，及时输入部门内所有合同及合作协议，确保销售产品能实时查询并保证输入信息的正确性。 6，协助预订部经理维护酒店预定管理系统。 岗位要求 1，至少1年相关工作经历，有酒店同岗位工作经历 。 2，熟练掌握中英文书口语能力，可与客人全英对话。 3，有能力解决工作中的问题并能承受高压的工作量。 4，有能力协调处理好客人提出的要求。

1.         To maintain a high customer service focus by approaching your job with the customers always in mind. 在整个工作过程中，始终保持高度的客户服务意识。     2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3.         To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能够提出对酒店的运作及环境有益的意见或建议。 4.         To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能够积极的向客人及供应商推荐酒店的服务及设施。 5.         To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作过程中能够做好本职工作，保证自己及其他人的安全。 9.       Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。 10.     Actively seeking verbal feedback from customers and team member at each service period. 在服务期间积极收集客人及服务人员的反馈。 11.     Agreeing and implementing actions to make improvements to customer service. 就如何改进对客服务采取相应的措施。 6.         Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。 12.     Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服务时间内以积极的态度，高效、准确的定位及满足客人要求及需要。 13.     Be available to assist on duty in the Restaurant & Bars during any busy days or special events. 当餐厅或酒吧繁忙的时候提供必要的帮助。 14.     Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 15.   To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。 16.   Having detailed knowledge of all departmental Standards. 熟悉部门服务标准。 17.   Being able to explain the standards to the team members and managers. 可以清楚的向其他员工解释服务标准。 18.   Be able to assess team member performance against standards. 能够按照服务标准评估其他员工的工作表现。 19.   Ensure that training on Departmental Standards is regularly conducted in the outlets. 确保日常部门的培训能够按照服务标准进行。 20.   Monitoring Standards through regular Standards Review checks. 通过反复检查，督导服务标准的实施工作。 21.   Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. 针对工作中的不足制定计划，以避免影响对客服务质量。 22.   Implementing and following though improvements identified. 针对于工作中的不足采取必要的行动。 23.   To plan, priorities organize and control the day-to-day operation. 计划，确定优先次序，组织及控制每日餐厅的运营。 24.   Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc). 制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率， 特殊活动及产品促销等） 25.   Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 有效的与前台及团队领队协调，尽可能的增加餐厅生意，与领队保持直接联系。 26.   To describe, assign and delegate duties and authority for the operation of the Restaurant at all times. 分配， 指派，组织授权餐厅日常的经营工作。 27.   Understanding what’s going on in other departments and implications for your owndepartment. 了解酒店其他部门的经营活动及其与自己部门的影响。 28.   Planning ahead and ensuring adequate resources are available. 预先准备并确保各种经营设施设备的充足。 29.   Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary. 有效管理部门运作，为保证服务及餐厅的正常运营采取必要的措施。 30.   To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. 与客房部及工程部通力合作，保证部门设施的完好及清洁。 31.   Ensuring the shift is reviewed and handovers and briefings are carried out. 确认每个班次之间做好总结，并与下个班次进行工作交接。 32.   Maintaining in-depth technical knowledge and skills required for the job. 确保岗位所需知识的更新。 33.   Maintain event and function histories to assist with returning events. 保留餐厅活动记录。 34.   To establish good communication with the Kitchen team. 与厨房的员工建立良好的沟通渠道。 35.   To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements. 协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。 36.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 37.Business data analysisability, improve revenue, productivities, control cost. 生意经营数据分析的能力，提出营收，人效，控制成本。 38.Diversity mindset，enhance outlet operation and improve withresources connect and creative promotion . 具备多元化思维。改变餐厅运营并提出结合资源创作新的推广及宣传 39.Senior Social Catering Leader experience will also be considered. 高级社会餐饮负责人经验亦可考虑。

岗位职责： 负责接听来电并做好及时反馈、接待办公室到访人员的安排等。 负责员工入职和离职手续。 协助办公室内部的档案管理及其他文件的送签审核。 负责文具等办公用品的补充、采购下单、补充及维护。 负责员工后场主要文化区域的信息的及时更新。 宿舍及更衣室管理事务，包括宿舍分配、入住退宿手续等。 协助组织同事活动和娱乐活动。 制作人才及文化活动相关的宣传推文的撰写、海报或视频等内容的设计及拍照工作。 为办公室内部其他相关事情提供帮助，如协助培训工作的前期安排和准备等。 完成任何其他合理的职责和被指派的职责。 岗位要求： 细心缜密，抗压性强，良好的洞察力以及灵活处事的能力。 良好的英文听说读写能力以及熟练的电脑操作技能，如英文版Office系统的使用，熟练使用Excel公式、企微推文的撰写与编辑操作技能等。 良好的审美能力，具有摄影特长。 本科以上学历，具有海外教育背景优先。 可以实习满6个月，要求2026年1月底到岗。

Role Overview The Director ofOperations has a pivotal leadership role within the hotel.The role oversees and directs all aspects of the hoteloperational departments which includes, Front office, Food & Beverage,Kitchen, Housekeeping, Engineering, Security, Health &Leisure and other relevant operating departments. The Director ofOperations ensures these departments are well run by focusing on maximizingrevenues and profits, optimizing operational efficiency, ensuring excellentservice standards, and cultivating a high-performing team. The individual mustpossess strategic thinking, exceptional leadership skills, sharp businessacumen, and the ability to adapt to the dynamic hospitality environment.  Develops and implements strategic operational plansto achieve hotel financial goals, including labor optimization, inventorymanagement, and operational cost control, while ensuring customer service anddriving progress towards key performance indicators (KPIs) like GOP, RevPAR, CustomerPromise and Talent and Purpose etc. Evaluates competitorstrategies and market dynamics to identify opportunities for differentiation,working with commercial teams to develop pricing and marketing initiatives thatenhance the guest experience and drive operational efficiency.  Lead and inspire operations team to consistentlyexceed guest expectations and deliver exceptional service. Implement and monitorservice standards across all operations departments. Provides effective leadership and direction to the operationsmanagement team, leading operations to effectively manage occupancy & rate,wages, and controllable expenses. Build a high-performing team through effectivecommunication, collaboration, and conflict resolution. Develop and mentor team members, fostering aculture of continuous improvement and professional growth. Analyse complex operations issues and make informeddecisions to resolve problems and drive operational excellence. Collaborate with the General Manager and other leadershipteams to address key property issues. Draw on relationships with owners, department heads andexternal partners, to make wise decisions regarding operational activity andstrategic goals. Stay informed about industry trends, bestpractices, and emerging technologies. Identify opportunities for process improvement andimplement innovative solutions to drive efficiency and enhance the guestexperience.

招聘职位为：招聘主管 【岗位职责】 1、深度理解企业战略、业务及产品，搭建战略人才供应链； 2、负责【岗位需求梳理】到【人才入职发展跟进】的招聘全闭环，为招聘结果和质量负责; 3、负责招聘渠道的开发和管理、雇主品牌建设工作； 4、定期统计分析招聘数据，基于数据分析诊断招聘问题及提出解决方案，提升招聘效率； 5、招聘体系的建设与完善，把控和优化招聘流程； 6、对内赋能，通过面试工具与技巧培训提升业务部门面试能力。 【岗位要求】 1、本科及以上学历，至少1年以上招聘经验； 2、熟悉各类面试技巧、人才测评工具及方法； 3、有使命感，对企业和每一位候选人负责； 4、优秀的沟通表达能力，思路清晰，积极主动，内驱力、学习能力、责任心、亲和力强。

【岗位职责】 1、负责酒店财务运营的日常管理工作，确保财务流程的规范化和高效运行； 2、监督并优化酒店收入、成本、费用的核算与分析，定期提交财务运营报告； 3、协调与酒店其他部门的财务对接工作，确保数据准确性和及时性； 4、执行财务运营相关制度和流程，提升财务管理效率； 5、处理财务运营中的突发问题，确保酒店财务工作的稳定性。 【岗位要求】 1、具备财务、会计或相关领域的专业知识，熟悉酒店行业财务运营流程； 2、具备较强的数据分析能力，能够独立完成财务报告及运营分析； 3、良好的沟通协调能力，能够高效对接跨部门工作； 4、工作细致严谨，责任心强； 5、熟练使用财务软件及办公软件； 6、对数字敏感，具备较强的逻辑思维和问题解决能力。

【岗位职责】 1、协助制定并完善酒店各项培训管理制度。 2、协助上级进行全酒店各部门日常培训需求分析。 3、参与新员工的入职培训工作。 4、和团队一起组织并实施各类活动，确保效果达到预期目标。 5、收取各部门季度、月度培训计划、初审工作。 6、协助上级培训各部门业务培训负责人培训技巧和知识。 7、完成上级交办的其他与学习与发展相关的工作。 【岗位要求】 1、具备酒店行业学习与发展工作经验； 2、良好的沟通与协调能力，能够与各部门有效合作； 3、具有较强的文字综合能力和口头表达能力； 4、具备创新思维； 5、熟练使用办公软件及培训管理工具； 6、对学习与发展工作有热情，具备较强的责任心和团队合作精神。

【岗位职责】 1、协助部门经理做好横向业务联络和处理来函来电等日常行政管理工作。 2、负责拟写公函、便函、简报及公文等文件，经部门经理审批后外发。 3、做好对外业务洽谈部门会议等各类会议的记录工作。 4、负责整理并保管销售人员的销售报告、工作汇报及销售计划等。 5、负责整理并保管部门所有营业推销、各类信息资料、各种表格及其他有关文件。 6、负责辅助撰写月度部门工作总结及市场分析报告，并做好部门留档工作。 7、负责部门所签订的商务散客、旅行社、长包房合同复印并进行分类留存。 8、负责部门文件的传签及集团邮件的查收、数据整理工作。 9、完成部门领导交代的其他工作任务。 【岗位要求】 1、本科以上学历，在职的学生身份。 2、熟悉公关、新闻、广告及酒店知识。 3、有较强的文字功底和艺术鉴赏能力。 4、较好的英文读写能力，熟练使用电脑及入场办公软件的运用。 5、有较好的组织协调能力、语言表达能力及理解能力，有敬业精神及团队意识。 申请此职位，即表示您已阅读、理解并同意我们的数据保护政策(如超链接未能引导您进入该政策，请复制此网址并在浏览器中查看: https://www.shangri-la.com/group/careers/data-protection）

·      Participate in the formulation andimplementation of housekeeping policies and regulations. Update the workflow indaily work, improve the work efficiency of the department. 参与制定并执行客房部的相关政策及规定，在日常工作中保持工作流的持续更新，提高部门的工作效率。 ·      Draw up the annual budget of the department andensure the department operating expenses are controlled within the budget. 制定部门的年度预算，并确保部门的经营费用控制在预算之内。 ·      Organize and formulate department workprocedure and work evaluation. 组织编制部门工作程序及工作考评。 ·      Supervise staff to comply with the rules andregulations, leads by example to work strictly in accordance with the specifiedoperating procedures and service standards. 督导客房部的员工遵守规章制度，同时以身作则，严格按规定的操作流程和服务标准工作。 ·      Keep track of daily room situation, guide Supervisors’management, implement comprehensive work plan and be responsible for departmentwork outcomes. 掌握每日客房情况，指导客房领班层管理人员，落实全面的工作计划并对部门工作结果负责。 ·      Supervise the cleaning and maintenance of guestfacilities, public areas and back office (per the property’s actual situation)and be responsible for the work outcomes. 监督住客设施、公共区域及后勤区域(根据物业实际情况)的清洁和维护，并对工作结果负责。 ·      Coordinate with the Sales Department, guaranteethe best occupancy rate, ensure that apartments and equipments are clean. Strictlycontrol the number of maintenance rooms and urge the timeliness of maintenance. 配合销售部门，保证客房出租率和客房设备设施清洁方面的完好。严格控制维修房的数量和督促维修时效性。 ·      Establish and control the washing requirementsand washing quality of laundry and linen and check regularly to ensure thestandard of laundry ironing service. 制定和控制客衣与布草的洗涤要求和洗涤质量，定期加以检查、保证客衣熨洗服务的水准 ·      Work closely with other department managers to contributeto the operation of the property. 及时与其他部门经理做好沟通协调工作，确保物业的正常运营。 ·      Strengthen connection with other Ascottproperties, make sure the information sharing requested by guest service. 加强与雅诗阁旗下其他服务公寓之间的联络，确保客人服务要求的信息共享。 ·      Assist to meet and provide a fond farewell toimportant/group guests, provide service for important activities/events. 协助重要客人和团体客人的迎送工作及重要活动场面的服务工作。 ·      Understand and familiar with the related brand knowledgeand actively participate in various activities organized by the property. 了解和熟悉对应的品牌知识，积极参加物业组织的各类活动。 ·      Check and confirm readiness of apartments forVIP/VVIP, visit guests on special occasions, e.g. ill guests, long-stay guests. 检查并确认VIP/VVIP贵宾房准备情况，在特殊情况下探望客人，如患病的客人，长期入住的客人。 ·      Ask guests their opinion of housekeeping work,deal with complaints properly, improve housekeeping service. 主动征询宾客意见，妥善处理宾客投诉，努力改进服务工作。 ·      Monitor and control items consumption and the usageof cleaning equipments, manage regular stock inventory, responsible for the inventoryresult. 监督、控制客房各种物品的消耗以及清洁设备的使用，定期做好部门的盘点工作，对盘点结果负责。 ·      Control Lost & Found, report management andfile storage, conduct expenditure estimates. Participate in the formulation andeffective implementation of the department's expenditure budget, activelyinnovate and take effective cost reduction measures. 监督客人遗留物品的处理；监督报表的管理和档案资料的储存；参与制定并有效执行本部门的开支预算，积极创新并采取有效的降本措施。 ·      Formulate an effective training plan, monitorthe training effect, improve staff comprehensive capabilities, inspire initiative,encourage staff to attend training programs. 制定有效的培训计划、监督培训效果，提高部门员工的综合素质，鼓励下属发挥工作积极性，积极参加培训。 ·      Communicate with staff on a timely basis, findout and solve problems. 及时了解员工动态，发现并解决问题。 ·      Promote and train high potentials. 选拔和培养有潜质的员工。 ·       Work asproperty Manager On Duty (MOD) per plan. 按排班担任物业值班经理。 ·       Incompliance with the Ascott Group's Environmental Health and Safety (EHS)guidelines and policies, pay attention to energy conservation and the safeoperation in daily work, responsiblefor the risk management within the scope of his own position. 遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。 ·       Other dutiesassigned by superiors. 完成上级交办的其他任务。

1、严格遵守酒店内的所有规章制度，包括酒店的消防与安全政策，以及包括HACCP在内的卫生法规。 All rules & regulations are strictlyadhered within the hotel including hotel’s policy on fire and safety as well ashygiene regulations including HACCP. 2、充分挖掘宴会部门的销售潜力以推动业绩，并严格遵守预算规定。 The sales are driven to the Banquetingdepartment’s full potential and that budget is adhered to. 3、宴会服务中的产品与服务质量始终保持高标准，绝不妥协。 A High quality of product and service isnever compromised in the Banquet operations. 4、以创业型思维推动宴会部门发展，持续挖掘并把握机会以拓展更多业务。 The Banqueting department is developed in anentrepreneurial manner, looking for opportunities to generate more business atall times. 5、鼓励创新并孕育新想法，将其落实执行后向部门负责人汇报。 Innovation and new ideas are fostered,implemented and communicated to the Head of Department. 6、成功推动宴会部门内部人才的成长与发展。 The growth of internal talent within theBanqueting department is successfully implemented.

协助房务副总监管理前厅部日常运营，确保各岗位工作高效有序开展。

一、项目介绍 管培生项目为18个月，在三亚·亚特兰蒂斯度假区各部门轮岗，熟悉及了解各部门工作细则和流程。此项目主要目的是培养管培生成为重点人才，未来成为一线管理者。 1、深度参与部门的运作过程及决策制定； 2、承担一定的工作任务并推动达成； 3、对日常工作流程中出现的问题，提出改善建议，提升工作效率； 4、在现有产品基础上，不断创新，持续迭代。 二、岗位要求 1、国内外知名院校2025年6月&2026年应届毕业生本科及以上学历，倾向理工类专业及酒店旅游类专业。 2、对事物有探索和钻研精神，愿意接受具有挑战性的任务。 3、具有良好的问题分析和总结能力，逻辑思考能力及独立思考和判断能力并具有国际化视野。 4、有较好的沟通协调能力、书面表达能力和演讲表达能力强，能熟练使用英文作为工作语言。 5、对文旅酒店行业了解并热爱此行业。 三、福利待遇 1、入职即享有资深主管级别待遇。 2、学习多方位的在线课程及与人力资源总监一对一面谈指导。 3、包食宿，宿舍配套免费员工餐厅（一日三餐，酒店一日四餐），免费健身房。 4、上下班往返酒店免费接送班车。 5、每人每年水族馆、水世界、C秀门票各四张。 四、招聘流程 投递简历→简历初筛（如初筛通过，会在五个工作日内联系）→初试（人力资源部）→复试（部门负责人、总裁）→发送Offer 具体面试时间和形式以电话/企业微信信息通知为准。

工作职责：市场传讯经理负责向大众，消费者，酒店业和政府机构提升酒店形象，设施以及服务。同时向广大媒体和政府机构争取正面的曝光，并且通过于媒体和政府机构维持良好关系在市场上建立一个坚实社会地位。我的具体职责是什么? 作为市场传讯经理职位，您将应以最高标准完成以下任务:•Communicates and submits appropriate material to all marketing channels and organizations that assists in promoting the hotel to ensure they are well equipped to sell the property.•与各种营销渠道及组织沟通并提供足够的促销资料。 •Co－ordinates various media and marketing activities and events. •与各种不同的媒体合作，参加各种营销计划及大型活动。•Co－ordinates press releases as required of hotel events and new staff. •发布酒店重大事件和新入职员工的新闻。•Liaises with advertising and public relation agencies. •建立，保持与广告商和公共关系组织的关系。•Builds profile within local market place through attendance at various events and local market place.•在本地市场内，通过参加各种营销活动，树立饭店的形象。•Oversees and coordinates hotel photography when required.•在需要时，监督和协调酒店摄影。•Maintains the image of the Hotel and the Brand.•维护酒店和集团的形象。•Monitors and ensures complete awareness of competitor activities and use information when developing strategies.•监视并确保对竞争对手的活动有完全的了解，以便在制定战略时使用这些信息。•Plans and coordinates all sponsorship activities.•计划与协调饭店赞助的活动。•Takes part in the preparation and planning of department / unit / outlet goals and objectives.•参与准备和制定部门/小部门/分部门的目标。•Participates in the preparation of strategic plans and maxmaize hotel revenue. •参与筹划战略计划确保酒店收益最大化。•Accesses sales and marketing data.•掌握市场营销数据。•Takes ownership by developing, executing and following up on the hotel‘s public relations and advertising schedules.•主动承担发展、执行酒店年公关计划活动的领导责任。•Organizes promotional events, including invitations to the media, local VIP‘s, corporate accounts, clients, travel agents and other related guests. •组织活动包括邀请媒体、本地重要人物、公司客户、旅行社和其他相关客人。•Works effectively in a team. •良好团队合作精神，工作有效率。•Abides by the Hilton Code of Conduct. •遵守希尔顿的行为准则。•Abides by DoubleTree By Hilton Chengdu Riverside Employee Handbook. •遵守成都滨江希尔顿逸林酒店酒店员工守则。任职资格：希尔顿市场传讯经理职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:•诚挚待客：自愿全心全意为宾客提供无与伦比的绝佳体验•正直诚信：时时刻刻为所应为•领导核心：力争在业界和所在社区都位居领导地位•团队合作：所有工作中积极发扬团队合作精神•主人翁精神：勇于为自己的行动负责并敢于做出决定•即时行动：以刻不容缓的态度和纪律运营•拥有5年以上国际品牌酒店市场公关部工作经验•创造性的写作技巧。•丰富的广告媒体计划和印刷生产知识。•电脑知识： Word, Excel; Web, Wechat, Weibo 和基本台式印刷系统知识。•拥有组织能力，明确导向性的行政管理技巧。•和当地新闻媒体的良好沟通。•中英文口语和书写流利。•具有策略性、创造性及灵活性。

【岗位职责】 1、负责酒店人力资源部的全面管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 【岗位要求】 1、本科以上学历，有相同岗位工作经验3年以上。 2、在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、具备良好的英语听说读写能力。

岗位职责 Ensures all correspondences, faxes, messages, emails are responded in a timely manner / disseminated accordingly. 确保所有的往来函件、传真、信息、邮件能及时得到回应/传达 Attend phone calls from guest and respond to the emails received from guest and concerned individuals in a timely manner. 参与并及时对来自客人或相关人员的电话和邮件予以反馈 Assists the head of department as and when required on a day to day basis. 日常协助部门领导的工作 Handles all appointments and keeps track of head of department daily schedule and engagements. 处理并跟进部门领导日常日程的安排和活动 Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies. 通过检查库存来确定库存量来保证办公用品库存；预估所需的用品；评估新办公用品；放置并加快用品的订单；验证物品的收货 Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication. 与员工们及其他部门的代表协调，确保沟通的有效 Routine filing of documents in an organized manner. 有序有规律的存储好文档文件 岗位要求 Good written and oral communication skills inEnglish 优秀的英语沟通技巧-口语与书写流利 Experience MS Office, including Word, Excel,PowerPoint and Outlook 熟练操作办公软件，Word Excel PowerPoint 和 Outlook Organizational skills, advanced communication andwriting skills 有良好的组织能力沟通能力和书写能力 现招聘厨房出品部行政主管一名