Rising Fans Mandarin Oriental Sanya is looking for a Rising Fans to join our Food and Beverage department team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. MANDARIN ORIENTAL, SANYA A hidden gem where nature is celebrated, and privacy is assured. Sanya Mandarin Oriental, Coral Bay is the first hotel of Mandarin Oriental Hotel Group in Chinese mainland. Overlooking the South China Sea and boasting a 1.2‑kilometre stretch of pristine coral beach, it is an exclusive beachfront resort that occupies an entire bay. Encompassing 12 hectares of hillside seafront land, the hotel seamlessly blends Southeast Asian resort aesthetics with Oriental Zen elements, creating a secluded and tranquil luxury ambience away from the bustle. While embodying contemporary luxury and Hainan’s distinctive character, the hotel reflects the Group’s Oriental heritage, offering guests a peaceful retreat to unwind and escape the chaos. About the job The incumbent is responsible for directing restaurant team in achieving the ultimate guest experience and to meet and exceed the food and beverage goals established for pre and post opening in achieving a 5 star/5 diamond rating. The Rising Fans reports directly to the Restaurant Manager/Assistant Manager and supervises the entire restaurant staff. As Rising Fans, you will be responsible for the following duties: Support company's philosophy and company culture with Guiding Principles and D.E.L.I.G.H.T as part of ensuring guest satisfaction and the achievement of our Mission Statement. Always provide excellent service to all our guests. Assist guest courteously and efficiently. Managing day to day operations Conducts regular tours of front and back of the restaurant operation to check on set-up / service / food quality / general maintenance / cleanliness. Excellent knowledge of food and beverage, including being able to service and sell the product. Ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel. To manage proper staffing level. To manage proper supplies level. Assist manager with scheduling, recruitment and interviewing for new colleagues. Assist manager with colleagues training and development. Attend daily departmental meeting. Assist manager with daily F&B meeting. Assist manager with conducting of daily communication meeting with staff prior to shift. To visit all our guest tables during or after their visit, to ensure satisfaction. To manage, coach, and counsel colleagues, including disciplinary procedures. Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook. Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner. Maintains regular guest contact to obtain feedback / create future and potential clients. Ensure smooth and effective communication between F&B and other departments in the hotel. Effective participating and control in inventory taking / costs / breakages. Implement appropriate and effective measures to improve control of costs / expenses / labour. Entertain clients, as appropriate. Ensure that all outlet colleagues are consistently trained on and adhere to, all FLHSS policies and procedures.   Ensure all colleagues are fully aware of all Business Continuity Procedures relevant to the appointed section. Has strong sense of responsibility for financial goals set forth by the company. Be responsible for guest and colleague satisfaction scores. As Rising Fans-Leader in Training-Rooms , we expect from you:  Strong interpersonal and problem-solving abilities. Excellent Hotel product knowledge. Highly responsible & reliable. Works well under pressure in a fast-paced environment. Ability to work cohesively as part of a team. Ability to focus attention on guest needs, always remaining calm and courteous. English language skills F&B working experience at least 2years Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Local benefits A competitive salary and benefits packages Annual Leave and Public Holidays Social Insurances and Housing Fund Free accommodation and meals We’re Fans. Are you?

工作职责： 1.对本酒店及地区的产品知识具备高度的认识。 2.发展酒店各渠道客房需求及团队预定团队，并且确保每次的电话查询，保证收益。 3.发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给商务发展总监。 4.遵守预先设定的客房供应及房价控制。 5.根据预定部相关流程，维护及更新客户资料和营销数据库。 6.确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。 7.密切关注员工要求，包括注意预订部每位员工的工作量及员工排班，以满足运作需求。 任职资格： 大学本科，良好的中英文读写能力。 具有至少四年在国际连锁酒店的相关经验。 有希尔顿集团内部酒店的工作经验，优先考虑。

1.职位描述：按照财务管理制度，在店长和公司财务部管理下，组织开展酒店财务工作。 2工作职责: 2.1按照公司财务制度和审批流程，开展日常财务工作， 2.2按时保质保量完成各项财务报表; 2.3负责各项报税及税务协调工作; 2.4及时提供各种会计信息，调节好、使用好、管理好企业资金，及时反映资金流向和周转情况; 2.5定期汇报财务工作，并根据指示落实解决问题; 2.6负责店内资金调拨和银行联系工作; 2.7定期出具欠款清单，督促相关部门积极催讨； 2.8组织固定资产每月盘点工作; 2.9完成店长和财务管理部安排的其他工作。

【岗位职责】 1、负责西安本地文化、文旅线路及城市时讯的内容体验与分享，担任文化讲解与带队体验的核心角色； 2、策划并执行文化体验活动，对接嘉宾及行程安排，确保活动顺利开展； 3、通过中英文双语向本地及国际受众传递西安历史文化与城市魅力，推动文化传播； 4、能够独立完成行程规划、出行驾驶及现场服务保障； 5、参与文化项目与时讯内容策划，配合团队完成创意落地与执行优化。 【岗位要求】 1、具备导游或文化传播相关经验，熟悉西安历史文化、景点及文旅资源，热爱文化推广，探店，熟练使用社交媒体等； 2、中英文流利，表达清晰，具备优秀的沟通、讲解与互动能力； 3、年龄25-40岁，条件优秀者可适当放宽； 4、外籍候选人需长期在西安生活，中文听说读写流利； 5、国际金钥匙协会成员优先。

【岗位职责】 1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2、在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。 5、进行整个酒店的安全和日常的设备检查工作。 6、解决当班期间发生的安全问题。 7、向其它班次协调交班记录上需要沟通的事项。 【岗位要求】 1、大专以上学历，有同岗位工作经验3年以上。 2、能用流利的英语从事前厅服务，形象气质佳，精通电脑操作，具备良好的英文听说读写能力。 3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4、注重细节，工作有责任心，敢于承担责任，执行力较强。 5、有上进心和良好的学习能力和抗压能力。

岗位职责 1、负责维护客户关系管理，建立体质良好的宾客关系，提升客人满意度，提高酒店网评分数 2、负责负责度假区/酒店客诉受理，识别和预防各项目客诉的潜在风险，及时处理并反馈客诉 3、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实 4、负责在前台及大堂接待及迎送住离店的宾客，对酒店的宾客提供礼貌专业的服务 5、协助管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置 6、负责所有的特殊事情和酒店服务的有关信息的公告 7、确保工作区域内的所有设备处于良好工作状态 8、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务 9、按时完成上级交办的其他工作 任职要求 1、大专以上学历，同岗位工作经验1年以上，国际联号酒店工作经验优先，欢迎优秀应届毕业 2、形象良好，大方得体，具有较好的亲和力，掌握良好的英文口头表达 3、熟悉酒店客诉处理规范及流程，掌握商务礼仪规范，具有良好的服务理念及服务意识 4、具有良好的沟通交流能力，善于同宾客交往、沟通，能独立处理各种投诉 5、熟练使用办公软件，掌握一定法律、谈判知识，具备较强的危机公关处理能力

【岗位职责】 1、负责微信公众号、抖音号等自媒体的平台日常运营和维护工作，为公司整体品牌传播和营销服务，高效产出年轻人喜欢的热点视频内容，提高用户的关注度和粘性； 2、吸收掌握并实时更新公司的产品、技术、文化及其他有价值的知识，结合时下的热点，把其转化成针对不同用户实时调整和更新微信、小视频等推广内容，并利用不同的方式传播； 3、制定并实施清晰的用户互动策略，增加粉丝数量，粉丝活跃度和忠诚度； 4、跟踪新媒体平台推广效果，分析数据并反馈，总结经验，建立有效运营手段提升用户活跃度，增加粉丝量。 【岗位要求】 1、本科及以上学历，传媒、新闻、广告、互联网等相关专业，有3年以上新媒体相关的工作经验； 2、热爱新媒体运营，具有较强的运营管理、专题策划、信息采编整合能力； 3、有洞察力，每日追踪实时热门话题并捕捉其亮点，有娱乐精神，脑洞大，创意多； 4、有一定的审美素养，对拍摄、修图技能、视频剪辑技能掌握者优先； 5、 良好团队合作精神，较强的执行力及责任心，独立思考能力 ，观察力和应变能力； 6、有新媒体运营经验者优先，具备项目运营能力者优先。

1、做队员的导师，提高员工水平，促进他们完成所设立的目标。 2、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 3、核对宾客完整的预定及详细信息，确保付款方式安全有效。 4、将客人送至客房，介绍客房布局，确保行李及时寄存等。 5、采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理。回访客人，确保客人对解决方法满意。 6、维护顾客档案和信息，确保有效的预定。 7、征询客人的反馈和评价，以提高服务质量，预防事故发生。 8、和销售，预定和商业发展团队共同为客人提供服务 9、确保VIP客人的待遇，核对所有预定信息，确保VIP房间所有物品准备齐全。 10、确保在VIP客人到达之前，房间所有物品准备齐全，并且符合VIP身份。向上级部门提供VIP客人的信息及相关报告备用。 11、确保宾客档案信息及时录入公安报告系统 12、遵循酒店品牌标准。

岗位职责 1、根据公司发展战略规划，持续完善品牌体系和落地执行； 2、合力规划公司内部资源，策划整合营销传播项目，塑造内外部品牌影响力； 3、维护良好的行业传播渠道、负责舆情监控、危机公关预警、处理，维护公司及员工对外形象； 4、独立输出各单店日常设计宣传素材、活动方案策划和活动总结宣发等 5、跟进日常品牌管理及传播相关工作，包括品牌审计、各类宣传素材及时整理与刷新等 6、日常会员、礼品管理、各单店素材与数据等 任职条件 1. 具备国内外知名品牌同类岗位3年以上经验 2. 具备一定的设计和文字功底，能够独立进行产品宣传推广 4. 有亲和力，热情开朗，为人诚恳，待人接物大方，具有良好的团队精神； 5. 具备良好的沟通能力、思维敏捷，有一定的商务谈判技巧 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

职位描述 招聘人数：1人[岗位职责] 1，负责酒店客房，会议及餐饮等产品的销售工作，完成公司下达的销售任务 2，开发并维护客户资源，建立长期稳定的合作关系 3，定期拜访重点客户，了解客户需求并提供专业解决方案 4，收集市场信息，分析竞争对手动态，制定有效的销售策略 5，协调酒店各部门资源，确保客户服务质量和满意度 6，参与制定年度销售计划，并负责具体执行与落实 [岗位要求] 1，具备较强的市场开拓能力和客户管理能力 2，优秀的沟通协调能力和商务谈判技巧 3，能够独立完成销售目标，抗压能力强 4，熟悉酒店行业运作模式，有相关销售经验者优先 5，具备良好的职业素养和团队合作精神 6，工作积极主动，责任心强，能适应出差其他要求 年龄要求：25-40岁计算机能力：熟练，英语良好。

岗位描述： 1.协助开展、协调、和执行所有的传媒活动，负责所有美术设计/照片/录影； 2.负责各类广告、宣传品及其他设计项目的制作，根据要求完成设计任务； 3.与采购部门保持联系，与供应商及其他部门良好沟通，专业并出色地完成所有任务及项目； 4.确保监督和积极回应公司客户社交媒体并定期回顾网站工具，确保与品牌一致性； 5.分析互联网使用者习惯，网站绩效，引导资源等并做出适当的调整措施。 岗位要求： 1.英语基础沟通能力，本科及以上学历； 2.2年以上国际联号酒店市场传讯工作经验； 3.此岗位可接受应届毕业生。

【岗位职责】 1、负责公司招聘全流程工作，包括职位发布、简历筛选、面试邀约、面试安排及录用跟进； 2、协助完善招聘渠道，维护招聘平台，优化招聘流程，提升招聘效率； 3、参与新员工入职手续办理，包括资料收集、合同签订及入职培训协调； 4、协助部门负责人完成员工档案管理、考勤统计及人事相关报表的整理； 5、配合开展员工关系管理，包括员工活动组织、沟通协调及基础人事问题解答； 6、完成上级交办的其他人力资源相关工作。 【岗位要求】 1、对人力资源工作有热情，具备良好的沟通表达能力和服务意识； 2、逻辑清晰，责任心强，能够高效处理多任务并行的工作； 3、熟练使用办公软件（Word、Excel、PPT等），具备基础数据分析能力； 4、具备团队协作精神，能适应快节奏工作环境； 5、有相关实习或工作经验者优先，优秀应届生亦可考虑。

【岗位职责】 1、落实总经理分派的各项工作任务。 2、审定酒店财务计划、管理制度和工作程序，落实岗位责任制。 3、参与酒店重要经济问题的分析和决策，参加酒店主要经济合同的谈判、签署，并监督执行。 4、控制、监督酒店的收入、成本和费用，协助建立并督导实施成本和费用控制和各项制度。 5、审查施工合同，监督施工过程中各项资金的使用，确保各投资项目的资金合理使用。 6、审核酒店各类物资采购供应计划。 7、深入各部门，检查工作情况，发现问题及时督办。 【岗位要求】 1、XXX以上学历，文秘、法律及相关专业。 2、XXX年以上同等职位工作经验。 3、良好个人品质和职业道德，严格遵守有关法律、法规和规章。 4、良好的沟通技巧，较强的语言表达能力和灵活的处事能力。 5、良好的沟通、组织、协调能力，能独立协调对内对外各种关系。

Main Responsibilities 工作职责 1.Refers leads and sends Events Profiles information to relevant sister hotels or NSO/ISO (if any). 将有意向的生意信息发送给相关的姐妹酒店或NSO/ISO（如果有需要）。 2.Ensure highest standards of service and product quality are provided to guests at all times. 确保随时为客人提供高质量的服务和产品。 3.Monitors customers ’feedback and follows through with the necessary action. 随时关注客户的反馈意见，若有问题采取必要的措施。 4.Develops leads and handles inquiries for social events (eg. weddings /dining/party). Maximize up-selling when possible. 发展生意，处理宴会的询价（例如婚礼，晚餐及酒会）尽可能的收益最大化。 5.Launch twice wedding fairs in hotel liaising with 3rd party partners, wedding association from local market and feeder markets, work together with Marcom Director, Director of Sales &Marketing to planning and execution. 与市场销售总监，公关总监一起策划每年两次的婚礼秀，寻找合适的第三方源，与本地及目的地婚庆协会开展适当的合作。 6.Ensure that the information disseminated to the Banquet Sales Team are continuously updated (e.g. Banquet inventory list, menus, and beverage). 确保关于宴会销售的信息是不断更新的（例如宴会清单，菜单，酒水单）。 7.Closely monitors accountrevenue and business production. Adjusts strategies, procedures or account coverage as needed to achieve the planned goals. 密切监测客户的收入情况和生产经营。调整战略，程序和客户类型以实现计划目标。 8.Analyses market trends. Under the direction of the DOSM plans and implements proactive programs with Director of Sales to improve market share. 在市场销售总监的指导下，分析市场趋势，规划及执行实施方案以提高市场占有率。 9.Reviews directcompetition and market changes. Ensures complete awareness by the Banquet SalesTeam of how to meet these changes and of competitors’ activities at all times. 回顾竞争者和市场变化，确保宴会销售部完成宣传如何应付变化和竞争对手的行动。 10.Responsible for qualitycontrol & production performance of group catering revenue and localcatering as well as wedding revenue. 负责团队的餐饮宴会及本地宴会及婚宴的收入，并确保质量产品控制。 11.Develops on-going relationships with customers. Participates in relationship building visitationswhen necessary. 持续发展客户关系为我们稳定固定的客户。 12.Prepares monthlycatering forecast, takes ownership in achieving departmental goals which contribute to the Hotel budget. 准备每月宴会收入预测, 有义务和职责达到部门预算，并达到酒店预算。 13.Ensures effective/closecommunication and good working relationships within the department and withother departments. 确保本部门及其它部门有效紧密的沟通和良好的工作关系。 14.Maintains close andfrequent communication with the DOSM and DOS-MICE in order to maximize thehotel profit through effective yield & space management. 与市场销售总监和会务销售总监保持密切的沟通，通过有效的管理场地以达到最大化收益。 15.Conducts and attendsmeetings as required. 需要出席和组织必要的会议。 16.Maintains timely &responsive communication with clients. 确保及时给客户回应。 17.Plans and establishesgoals for department. Motivates and directs team member to achieve thedepartment goals. 建立部门目标和计划，指导和激发员工以实现部门目标。 18.Recruits, selects,trains and motivates. Banquet Sales Team to realize their potential. Developsindividuals for advancement within the Accor group. 招聘，挑选，培训和管理宴会销售人员并了解他们的潜力，帮助他们在雅高集团的个人发展。 19.Assures understanding ofjob responsibilities, goals, and standards of performance for catering salesand event management Team; and conducts formal annual evaluations and on-goingcoaching and counselling. 确保宴会销售部员工理解岗位职责，目标，业绩标准，并进行年度评估和进行指导。 20.Maintains establishedpersonnel policies and procedures of Accor group. 维持已制定的雅高集团的人事政策和程序。 21.To work closely with theFood & Beverage Department in ensuring that the hotel hygiene and foodsafety control standard are maintained. 与餐饮部紧密合作确保维护酒店卫生和食品安全控制标准。 22.Ensure that team memberis trained on the basic hotel hygiene and food safety control standards, aswell as procedures in handling complaints on food hygiene. 确保员工的得到基本的食品安全卫生培训及准则，以及处理有关食品卫生的投诉程序。 23.To liaise with the F& B Division in the development of new concept / theme menus /setups tocater to guests needs and offer better choices to guests to improve revenue. 与餐饮部紧密合作发展新概念，主题菜单，以满足客人需要，提供更好的选择以提高收入。 24.Upon employment, allemployees are required to fully comply with Accor rules and regulations for thesafe and efficient operation of hotel facilities. Team Members who violatehotel rules and regulations will be subject to disciplinary action up to andincluding termination of employment. 所有雇佣员工必须严格遵守雅高集团的规章制度以确保酒店设施设备安全高效的运行。所 有违反集团规章制度的行为将依规定受到不同程度的警告直至解除劳动合同。 25.The management reservesthe right to change / extend this job description, if necessary, at any point oftime during her / his employment. 如有必要，该部门有权更改或补充该职位描述。 26.Carries out any other reasonable duties andresponsibilities as assigned. 完成任何其他合理的职责和被指派的职责。 Knowledge and Experience知识和经验 1.University graduate, excellent command of writtenand spoken in English and Chinese language. 大学本科，良好的中英文读写能力。 2.Minimum 5 years’experience in similar capacity with international chain hotels. 具有至少五年在国际连锁酒店的相关经验。 3.Determines overall business objectives and initiatives best suit thehotel. 具备设立最适合酒店的总体营业目标及行动方案的能力。 4.Produces and executes Catering & Event budgets and business plans. 具备制订和执行宴会预算及经营计划的能力。 5. Effectively promotes and positions the brand and the hotel at itsdesirous level. 具备高效地推广和将品牌定位在理想的水平的能力。 6.Manages and administrates the Catering Sales and Event Managementdepartment. 具备管理宴会销售部的能力。 7.Assists the Director of Sales & Marketing in achieving the hotel’sbusiness objectives and revenue goals. 具备协助市场销售总监达到酒店总体经营目标的能力。 8.Knowledge of market trends and behavior including political, economicand social issues. 掌握政治，经济和社会方面的知识及市场趋势。 9.Sound communication skills. 具有良好的沟通技巧。 10.Ability to lead, to provide guidance and to develop team member. 具有领导，指导和发展员工的能力。 11.Knowledge and skill in crisis management. 具备处理危机的知识和能力。 12.Good skills of organization and presentation. 良好组织及展示技巧。 13.Ability to manage by example. 具有以身作则的能力。

【岗位职责】 1、负责酒店总机电话接听、转接及留言服务，确保及时准确地处理所有来电； 2、为客人提供酒店服务信息咨询，包括客房预订、餐饮、会议等各类信息； 3、处理客人的紧急呼叫及特殊需求，协调相关部门快速响应； 4、记录并跟进客人的投诉或建议，及时反馈至相关部门； 5、维护总机设备的正常运行，确保通讯系统畅通无阻； 6、协助前台及其他部门完成临时性工作任务。 【岗位要求】 1、普通话标准，具备良好的语言表达能力和沟通技巧； 2、具备较强的服务意识，能够耐心、细致地处理客人需求； 3、能适应倒班工作制（含夜班），具备一定的抗压能力； 4、熟悉酒店基本业务及服务流程者优先； 5、具备基础的电脑操作能力，能熟练使用办公软件； 6、工作态度端正，责任心强，具备团队协作精神。

·           Responsible for guest satisfaction and serving food and beverages. 负责客人满意度和餐饮服务。 ·           Monitors and supervises flow of service at the assigned task. 监管和监督分配的任务的服务流程。 ·           Briefs personnel on preparations, service and content of menu items. 指导人员做好准备、服务和理解菜单的内容。 ·           Performs duties common to all waiters and other duties as may be assigned. 为所有服务员展示职责工作，如有安排，展示执行其他工作。 ·           Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors. 向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。

JOB RESPONSIBILIES【岗位职责】 1.Assist Accountant with performing month end accruals for any unprocessed invoices at month end. 每月底协助提供未支付的费用给会计人员预提。 2.Complete all supplier credit applications into the System. 完整地将所有供应商的货款录入系统。 3.To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system. 确保未被支付的发票与系统账龄中的金额一致。 4.Check all expenses reports and cheque requisition to ensure that supporting documents are attached and proper approval has been obtained. 检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准。 5.Attached all supporting documents with check before submitting for authorization. 在支票送签之前,准备好支票并附上凭证。 6.To perform monthly reconciliations between AP sub ledger accounts and supplier statements. 完成供应商对账调节表。 7.Make sure all checks are properly authorized before sending to vendors. 在发出支票之前确保所有支票已被批准。 8.Ensure all payments are supported by adequate documentation. 确信所有付款有足够的凭证。 9.Familiarize with Hotel Payable program. 非常熟悉应付账款业务。 10.Prepare payable balance statistics and report monthly.  每月准备应付账款余额统计及相关报表。 JOB SPECIFICATION【岗位要求】 1.College degree in finance (or related major). 财务专业（或相关专业）大专学历。 2.Familiar with national financial laws, regulations, guidelines, policies and systems, and master the relevant knowledge of the hotel. 熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识。 3、Have more than 3 years working experience. 有3年以上工作经验。

【岗位职责】 1、全面负责酒店前厅部的日常运营管理工作，包括前台接待、礼宾服务、总机服务等，确保为宾客提供高效、专业的服务体验。 2、监督并指导前厅员工的工作表现，定期进行培训和考核，提升团队整体服务水平。 3、处理宾客投诉及突发事件，及时解决问题并跟进反馈，确保宾客满意度。 4、协调与其他部门（如客房部、餐饮部等）的沟通与合作，确保酒店服务流程顺畅。 5、负责前厅部排班、物资管理及成本控制，确保部门运营高效且符合预算要求。 6、定期分析宾客反馈及运营数据，提出改进建议并落实优化措施。 7、参与制定并执行酒店服务标准及流程，确保符合品牌要求。 【岗位要求】 1、具备酒店管理或相关领域的工作经验，有前厅部管理经验者优先。 2、熟悉酒店前厅运营流程及系统操作（如Opera系统）。 3、优秀的沟通能力与团队管理能力，能够有效协调部门工作。 4、具备较强的服务意识及应变能力，能妥善处理宾客投诉及突发事件。 5、工作细致、责任心强，能够承受一定的工作压力。 6、良好的中英文表达能力，能熟练使用办公软件。

公司团队介绍： 创建TNTB国民护肤新品牌，旨在通过开发健康安全的产品，广泛传播科学的护肤方式，TNTB的源起方宇泽公司成立于1999年，作为源头研发厂商截止目前，公司拥有4个专利。9个级科研项目荣获科技进步一等奖，22年研发、生产、销售经验目前拥有5000余种单品配方、产品覆盖数万家美容院、皮肤管理中心及零售市场，是唯一一家拥有自主灵芝品种权的公司，未来建设线上零售国民品牌TNTB线下皮肤管理 岗位职责： 1、负责总部招商运营、统筹合作店招商、指导店市场推广 2、负责市场调查与分析工作，制定招商方案及策划工作 3、制定商场运营管理的相关规章制度，并监督贯彻执行 4、标准化建设

【职责内容】 1、协助上级完成日常运营工作及管理，上传下达，执行力强 2、负责上级行程安排 3、协助上级进行业务开发和关系维护，并做好客户接待工作 4、完成领导交办的其他工作。 职位要求： 1、形象气质佳，有一定的职业素养， 2、懂商务接待礼仪 3、熟悉常用的OFFICE、PPT等办公软件 4、具有良好的沟通协调能力及团队协助能力 5、情商高，会驾驶优先。 6、任劳任怨、随时待命 7、热爱学习、渴望成长、 8、愿意吃亏、不斤斤计较

岗位职责 负责深圳湾游艇会政府相关对接工作，搭建并维护与各级政府部门（文旅、海事、海关、边检、边防、城管、应急等）的良好合作关系。 协助落实政府相关政策要求，配合完成审批、备案、检查等相关工作。 协调处理政府对接中的各类事宜，联动会所各部门做好配合工作。 收集整理政府相关政策信息，为会所运营决策提供参考。  配合完成会所相关政务接待、材料报送等辅助工作，服从上级安排，灵活支援相关工作。 任职资格 学历专业：本科及以上学历，公共关系、行政管理、法学等相关专业优先； 年龄形象：30-40岁，形象气质佳； 经验：3年以上政府关系、政务对接相关工作经验，熟悉政府部门办事流程，有文旅、海事相关对接经验者优先； 职业素养：情商高、责任心强、执行力强，具备良好的职业素养和保密意识； 必备技能：熟练使用办公软件，具备良好的沟通协调、公文写作及谈判能力，善于维护政企关系； 认同游艇会品牌文化，能承受一定工作压力，服从工作安排； 热爱海洋生活方式，热爱高端服务行业。

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About the role: This role is responsible for efficiently and friendly guest check-in and check-out, including room assignment, rate confirmation, key issuance, luggage arrangement, bill settlement, and bank reconciliation. It involves providing high-level hospitality and professional service, handling guest inquiries, complaints and special requests What you will do: • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction. • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift. • Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. What you bring: • College degree preferably specializing in hotel/restaurant management or equivalent experience is required. • One to two years previous experience in receptionist. • Requires reading, writing and oral proficiency in the English language. • Mandarin Speaking and Work authorization in China is a must. What we offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Accommodation at other Four Seasons Hotels and Resort • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals • An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: • This is a full time position • Usual operation shifts but may vary upon operation needs

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.          At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idyllic sanctuary for family gatherings, romantic getaways, or business stays. About the role: Purchasing Supervisor ensures purchasing policy compliance, sources Engineering, Rooms, and Beverage supplies, secures competitive pricing through bidding and surveys, evaluates suppliers, monitors deliveries, negotiates contracts, and manages & trains users on the BirchStreet system. What you will do: Ensure all local and corporate policies, rules, internal controls and procedures and safeguards as they relate to the Purchasing Department are complied with. Work with departments who request any supplies for hotel operation, mainly on Engineering  maintenance, Rooms supplies, etc. Complete monthly, quarterly, annually close bidding of hotel supplies for pricing update.Obtain competitive prices from different suppliers for comparison to meet the purchase needs from user departments. Maintain a good level of pricing on hotel supplies, mainly Engineering maintenance, Rooms supplies, Beverage etc Verify the qualifications of any new suppliers as well as the products quality. Identify and develop reliable sources of supplies and optimize the logistics and delivery.Assist on Receiving to monitor the delivery practice of suppliers, coordinate with suppliers when necessary and complete supplier annual review. Monitor the delivery of any approved orders from suppliers and chase for the delayed deliveries. Participates in negotiations for any type of purchasing contracts. Launch market survey for food items of high consumption volume regularly and advise related departments for any market fluctuations on pricing. Assist the Director of Purchasing on PWT and hygiene/food safety related issues with all food suppliers. Maintain the Purchasing system – BirchStreet functional for hotel operation use. Create item code for ordering. Master the BirchStreet system and solve the system issues when necessary. What you bring: College degree preferably specializing in hotel/restaurant management or equivalent experience is required. One to two years previous experience in a supervisory position in Purchasing. Requires reading, writing and oral proficiency in the English language. Mandarin Speaking and Work authorization in China is a must. What we offer: Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals An opportunity to build a life-long career with global potential and a real sense of pride in work well done Schedule & Hours: This is a full time position Usual administrative shifts but may vary upon operation needs

岗位职责： 1、负责根据顾客的具体情况，全面完成检查、诊断、治疗与服务工作； 2、负责根据顾客需求和特质，向顾客提供专业性建议和无创手术方案，为顾客提供最专业咨询，解除顾客疑虑； 3、负责根据医院要求，认真做好病案等医疗文书记录；督促、检查、审定医疗文书； 4、指导、培训、监督各级员工，提升其院内综合素质与专业能力； 5、对咨询师，市场部，服务部，护理部进行专业技术指导； 6、执行各项规章制度和技术操作规程，确保医疗安全，提高医疗质量；7、参与讨论疑难病例； 8、对医疗纠纷（事故）进行前期处理，完成评估并提出专家处理建议；9、完成上级领导交办的其他工作。 任职资格： 1、本科及以上学历，临床或外科专业，主治以上职称； 2、5年以上医学美容临床经验，三年以上无创微创美容经验。 3、具有良好的语言表达和沟通能力； 4、具有成熟的团队管理经验，形象好，气质佳，男女不限。