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  • 广州 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年度旅游
    • 包吃包住
    • 人性化管理
    其他景区 | 500-999人
    发布于 08:41
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    核心职责: 1、参与酒店筹建工作,主导统筹酒店筹开阶段各项工作; 2、全面负责酒店日常经营管理,对酒店的经营业绩、客户满意度、安全运营等指标负责; 3、代表酒店建立和维护各类外部关系,处理紧急突发事件。 任职要求: 1、大专及以上学历,酒店管理类专业优先; 2、十年以上高星级酒店工作经验,三年以上同等岗位工作经验,熟悉酒店多个核心业务部门的工作流程与管理规范,具备酒店筹开工作经验,具备国际品牌酒店或亲子度假酒店经验者优先; 3、具备优秀的团队管理能力,具备优秀的统筹协调、资源整合、业务拓展能力; 4、本岗位为公司新筹建酒店储备岗位。
  • 大区经理

    3万-5万
    长沙 | 经验不限 | 本科

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    其他 | 100-499人
    发布于 11:27
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    岗位职责 1.参与公司策略研讨会,理解并拆解为区域落地行动并实施和落实; 2.负责区域内门店的全面运营管理,改善门店经营状况; 3.定期完成区域内门店数据报告分析(周报/月报),完成区域经营指标达成情况; 4.负责区域门店的团队管理和人员发展,定期进行人才盘点; 5.全面负责对外沟通和重要关系维护; 6.及时与区经理同频,调动资源为区经理解决运营问题,并及时反馈; 7.追踪运营经理战略下的事项,确保项目在运营落地,同步协调资源助力确认拿到结果。 任职要求: 1.大专及以上学历,10年以上从业经验,5年以上管理经验; 2.具有2年及以上同岗位工作经验,具有餐饮连锁行业经验优先; 3.对市场有一定的敏锐度,具有多门店运营及管理能力; 4.一定的系统性架构能力,能够不断优化及深化区域运营及管理体系。 您可将个人简历和求职意向发送至hht@dfwsgroup.com,如有合适职位,我们会第一时间与您联系~
  • 市场销售总监

    2.5万-3.8万
    绍兴 | 3年以上 | 本科

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    国际高端酒店/5星级 | 100-499人
    发布于 08:16
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    开业筹备阶段  参与酒店定位和产品设计,提供市场和销售方面的专业建议  制定酒店开业前的市场推广计划和销售策略  建立销售团队,进行人员招聘、培训和绩效考核  开发客户资源,与重要客户建立合作关系  策划和执行酒店开业活动,提升酒店知名度 日常运营阶段  监督和管理销售团队的日常工作,确保销售目标的实现  分析销售数据,调整销售策略,优化销售流程  组织市场调研,了解竞争对手动态和客户需求变化  协调酒店各部门之间的工作,确保客户服务质量  定期向酒店高层汇报销售进展和市场情况 团队管理  制定团队培训计划,提升团队成员的专业技能和服务水平  建立有效的激励机制,激发团队成员的工作积极性  评估团队成员的工作表现,提供反馈和指导  培养和发展团队成员,为酒店储备人才 工作经验及学历 担任过三年以上国际品牌酒店市场销售总监或相应职务,具有酒店开业筹备经验,有奢华度假酒店市场销售总监经验者优先。 语言能力 具有熟练的英语水平,能用英语进行运营和管理的交流
  • 随州 | 5年以上 | 本科 | 提供食宿

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    • 免费食宿
    • 缴纳社保
    • 晋升规范
    • 技能培训
    • 节日礼物
    • 氛围融洽
    • 大咖领导
    • 包容友好
    • 年假保障
    国内高端酒店/5星级 | 100-499人
    发布于 07-12
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    (一)掌握好景区经营管理的决策权和景区业务运营的指导权。如景区的年度计划、长远规划、经营决策、职工培训计划、工资调整方案、景区留成资金的使用分配方案、福利计划的实施、机构设置和人员配备、重要规章制度的建立、修改和废除等。 (二)掌握市场信息,市场拓展营销业务,制定市场价格,确定经营策略,增加经营收入。 (三)协调各职能部门的关系,做好员工的思想政治工作,调动员工的积极性,带领全体员工创办有特色的景区。 (四)积极协调景区与县政府以及建设、旅游、公安、公路、交警、工商、环保、交通、卫生、文化等相关管理部门的关系,确保景区顺利开展工作。同时,积极协调与当地县、镇党委政府的关系,积极处理好景区在运营中出现的问题。 (五)注重旅游市场调研,倾听游客意见,及时调整旅游产业结构,做好旅游产品的开发,不断提高旅游服务水平和旅游产品质量。 (六)健全消防安全治安保卫制度,完善景区抗洪救灾和预防地质灾害预案,落实防范应急措施,保障游客的财产及生命安全。 (七)充分发挥统帅的作用,使各职能部门和负责人尽展所能,并及时纠正下属的错误行为和错误思想。 (八)认真履行职责、正确行使职权。听取群众意见,采取群众的合理化建议,及时改进工作。 任职要求: 一、有多年文化景区管理经验。 二、有敬畏之心、务实和实干精神。 三、有创造力、执行力。 四、有思想和远大抱负。
  • 总裁助理

    2.5万-3.5万
    三亚 | 经验不限 | 本科 | 提供食宿

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    • 五险一金
    • 包吃包住
    • 年终奖
    • 晋升空间大
    • 人性化管理
    • 工作稳定
    • 带薪年假
    • 善待新人
    • 带教培训
    • 连锁管理
    国内高端酒店/5星级 | 500-999人
    发布于 09:15
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    岗位职责:  1、负责总裁日常对内、对外行政事务的处理。   2、负责处理总裁日常公务,及往来邮件、公文的处理。  3、负责总裁出行安排,包括票务处理、陪同出行等。  4、完成总裁交办的其他工作。  任职要求:  1、985/211本科及以上,英国、澳洲留学优先,英语作为工作语言; 2、有良好的沟通表达能力、抗压能力强、有快速独立解决问题的能力;  3、国际连锁酒店工作经验优先;  4、工作地点:新加坡,工资待遇:4500-6000新币;
  • 北京-朝阳区 | 3年以上 | 本科 | 提供吃

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    • 五险一金
    • 加班补助
    • 补充医疗
    • 带薪年假
    • 年终表现奖金
    • 全勤奖
    • 技能培训
    • 岗位晋升
    • 节日礼物
    • 福利体检
    国际高端酒店/5星级 | 500-999人
    发布于 08:51
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    岗位职责 1、负责酒店人力资源部的全面管理工作,制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责酒店高层管理人事的招聘和储备人才库的建设。 4、执行酒店关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 岗位要求 1.本科以上学历,有相同岗位工作经验3年以上。 2.在酒店招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3.熟知国家、地区劳动法律法规及相关政策。 4.具备英语听说读写能力。 5.管理类专业,接受过系统的人力资源管理理论培训。
  • 厦门 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 一流的宿舍
    • 节日礼物
    • 技能培训
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 员工生日礼物
    • 带薪年假
    • 管理规范
    国内高端酒店/5星级 | 100-499人
    发布于 12:14
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    岗位职责 1、根据集团运营需求,持续完善及优化集团全系列品牌工程管控体系。 2、负责确保工程管控体系在成员项目酒店的导入、培训及有效实施,保证项目酒店各项工程标准符合体系要求。 3、按照筹备开业时间节点和管理合同要求,定期开展筹开项目工程验收和运营项目工程审计。 4、在专业指导和协助下,负责建立和完善集团工程管控体系,编制及更新各类指导手册及文件。 5、实施对成员酒店及合同项目的集团工程体系专业导入,协助建立及完善项目酒店工程管理体系。 6、依据集团工程风险管控体系和管理合同的要求,不断优化完善集团对成员酒店工程审计体系及职能。 7、依据集团工程管控体系的要求,实施对合同管理项目的体系导入及执行常态化专业管理和支持工作;并确保顾问服务项目工程合同义务履约计划的落实。 岗位要求 1、大学本科及以上文化程度,需持有相关技术职称。具备五年以上工程总监工作经验,有酒店集团工作经验及筹备酒店工作经验。 2、熟练操作办公软件、CAD制图软件,掌握对各专业工程图纸的审图知识及技巧。 3、工作作风严谨,敬业、责任心强,具有较强的组织沟通协调能力和团队组建、协作能力。 4、体质良好,无重大继发性疾病,能承受紧张、高效工作节奏,适应因公出差和酒店项目驻场需要。
  • 东莞 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 500-999人
    发布于 15:48
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    岗位职责: Job Description: To develop,implement, maximize, monitor and evaluate the hotel’s Sales Strategy (goals,tactics and actions) to achieve and exceed forecasted revenue figures in Rooms,Food and Beverage, and all other revenue generating departments. 开发制定,执行,并监督酒店的销售策略(目标,战略和行动),从而达到并超越预算的房间收入,餐饮收入以及其他产生利润部门收入的指标。 To ensure Sales activities are aligned with the Corporate Marketing Strategy, and Hotel Actions have been implemented where appropriate. 确定酒店进行的销售活动与企业行销策略一致, 在适宜的地方开展酒店行销活动。 To oversee preparation and update of the Departmental Operations Manuals. 负责准备和更新部门运作守则。 To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. 安排日常部门沟通会议,确保部门会议的有效性而必要性。 To review sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc. 检查销售文件存档系统,确保正确的预定流程,包括团队以及会议的历史记录,合同合约,房间预留分析,信用和支付凭证文件等等。 To monitor all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department 监督所有的酒店职员做到传递品牌的承诺,和时时刻刻提供客人卓越的服务。当必要时,提供正面和有建设性的反馈给与各部门主管。 To ensure Sales associates also provide excellent service to internal customers in other departments as appropriate. 保证销售人员对其他的部门的内部客人也要提供适当的优质服务。 To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. 以礼貌和有效的态度处理所有客人和内部客户的投诉和质询,跟进并确定问题被满意地解决。 To assist with the preparation of the Annual Business Plan. 协助准备年度销售企化方案。 To strategically analyse business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate. 与相关部门负责人进行战略业绩分析,从而作出准确有意义的预算。 To manage all sales strategy, tactics, and action implementations, complying with the Smart Selling approach, in order to create a strong and disciplined sales team who achieve their sales goals. 管理所有的销售战略战术行动的执行,依照Smart Selling的方法,建立一个能够完成销售指标的强大而训练有素的销售团队。       To constantly monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s marketing and sales remain competitive and cutting edge. 为了要确定酒店的市场销售保持竞争的优势,持续的监控和评估地方,国内和国际的市场趋势,以及酒店竞争对手的销售状况。 To actively participate in weekly yield meetings and monthly strategic meetings,developing and adjusting sales and pricing strategy. 积极的参加每周收益会议和每月战略计划会议,发展并调整销售价格策略。 To be aware of community, business, political and social factors that may affect the hotel’s financial performance. 了解由于政党,商业,政治和社会因素会给酒店财务业绩上的带来的影响。 To ensure the best use is made of technology including Delphior other sales and catering systems, and the data is clean. 确保技术系统的良好使用包括Delphi或其他的销售和餐饮系统,并确保数据是准确的。 To review and evaluate the effectiveness of selling activities and adjust as necessary to achieve or exceed the objectives as outlined in the Annual Marketing Plan. 根据年度市场营销计划,检查与评估出有效的销售活动,并作出必要的调整从而达到或超越我们的目标。 To make sure Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 确保所有销售部员工要以互相支持和灵活的方式与其他部门合作,发扬团队合作精神。 To encourage associates to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. 鼓励员工开拓创新,对他们的业务上的贡献和成绩给予激励和认可。 岗位要求: Job Requirements: 1. Fluent in English.    英文流利 2. Can speak in Cantonese.    会说粤语 3. More than two years of working experience in the same position.    两年以上同岗位工作经验 4. Be familiar with the market in Guangdong region.    熟悉广东地区市场
  • 成都 | 2年以上 | 本科

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    • 员工生日礼物
    • 管理规范
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 人性化管理
    • 六险一金
    • 员工关爱
    国际高端酒店/5星级 | 100-499人
    发布于 13:45
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    Oversees the Sales& Marketing Department and works withthe Excom in achieving the hotel’s market positioning and revenue goals. 负责市场销售部的运作;与管理层共同努力,以实现酒店的市场定位和收入目标。 Provides support and advice to the General Manager instrategic planning and overall business goals relating to Sales & Marketingissues of the brand and the hotel. 在与市场销售有关的酒店战略计划和总体经营目标方面,向总经理提供建议和持,树立酒店良好的品牌形象。 Protects and guards Corporate standards, Brand integrity andHotel image. 维护集团的标准、品牌的一致性和酒店的形象。  Determines overall Sales & Marketing objectives and initiatives bestsuit the hotel. 具备设立最适合酒店的总体销售目标及行动方案的能力。 Produces and executes Sales & Marketing budgets and business plans. 具备制订和执行销售预算及经营计划的能力。 Effectively promotes and positions the brand and the hotel at itsdesirous level. 具备高效地推广和将品牌定位在理想的水平的能力。 Manages and administrates the Sales & Marketing department. 具备管理市场销售部的能力。  Assists the General Manager and the Excom in achieving the hotel’sbusiness objectives and revenue goals. 具备协助总经理和管理层达到酒店总体经营目标的能力。 Knowledge of market trends and behavior including political, economicaland social issues. 掌握政治,经济和社会方面的知识及市场趋势。 Excellent written and spoken Mandarin & English are a must. 必须有优秀的中/英文口头表达及书写能力。
  • 烟台 | 5年以上 | 本科 | 提供食宿

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    • 每周双休
    • 带薪年假
    • 带薪病假
    • 集团调转机会
    • 员工生日礼物
    • 技能培训
    • 旅行优惠政策
    • 五险一金
    • 岗位晋升
    • 节日礼物
    国际高端酒店/5星级 | 100-499人
    发布于 18:38
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    工作职责: · 协助总经理完成酒店所有与收入及市场销售相关的工作并完成总经理安排的相关工作。 · 全面负责对销售部,宴会销售部,收益管理与预订部,及市场传讯部的管理工作。 · 带领酒店商务团队完成相关关键指标,包括但不限于管理酒店的持续盈利能力,确保酒店的收益和利润,宾客满意度达标甚至超过标准要求。 · 制定酒店年度/季度/月度预算预测与工作计划,并有效的予以实施。 · 参与开拓和实施酒店和部门的政策规定。 · 制定开拓市场销售战略和促销计划,实时更具市场情况进行调整。 · 督导和推动市场销售计划的进展和实施。 · 为商务发展部设定清晰的工作目标,实施员工个人技能的发展,业绩的复核训导和培训。 · 监督和评估当前发起的市场销售活动以及市场动态。 · 管理部门内部的运作,保证部门固定资产及运营物品得到良好维护。 · 定期进行市场调查,掌握竞争对手信息。 · 为酒店设立价格策略和销售目标。 · 管理特别项目及其他相关的生意。 · 确保高效利用部门资源。 · 管理部门内部人力资源,包括选择招聘人员,培训部门员工,团队建设,员工表现评估等。 · 确保部门员工明确所赋予的职责。 · 在部门或酒店的利益受到危害时,立即采取纠正错误的措施。 · 管理客户关系及服务,包括客户需求、产品服务知识,销售的有效性交流技巧及客户反馈信息。 · 管理部门开支和预算。 · 准备部门每月相关开支的预测,并在预定日期上交给酒店。 · 按照酒店政策控制部门成本,避免浪费。 · 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 · 确保部门文件,及相关资料的存档。 · 保持与集团内各营业部门的沟通,最大限度拓展销售机会。 · 在海内外社会各有关行业推广酒店。 · 积极参与希尔顿集团发起的销售活动。 · 针对目标市场组织促销差旅。 · 在海内外目标市场,保持良好的关系和沟通。 · 确保所有与系统相关的收益数据都保持精确性并完全遵照希尔顿国际标准。 · 根据酒店、行业和公司的指引,回应需求、进行调整,执行任何合理的任务及额外职责。 · 坚持酒店安全制度、紧急情况处理规定和程序。 · 确保员工充分的理解并遵守员工手册内容。 · 如有必要 ,该部门有权更改或补充该职位描述。 · 完成任何其他合理的职责和被指派的职责。 任职要求: · 诚挚待客: 自愿全心全意为宾客提供无与伦比的绝佳体验 · 正直诚信: 时时刻刻为所应为 · 领导核心: 力争在业界和所在社区都位居领导地位 · 团队合作: 所有工作中积极发扬团队合作精神 · 主人翁精神: 勇于为自己的行动负责并敢于做出决定 · 即时行动: 以刻不容缓的态度和纪律运营 · 大学本科。 · 具有至少五年在国际连锁酒店的相关管理经验。 · 良好的中英文读写能力。 · 具备制订和执行营业预算及经营计划的能力。 · 具备高效地推广和将品牌定位在理想的水平的能力。 · 具备管理销售部的能力。 · 具备协助总经理和管理层达到酒店总体经营目标的能力。 · 掌握政治,经济和社会方面的知识及市场趋势。 · 具有良好的沟通技巧,良好组织及展示技巧。 · 具有领导,指导和发展员工的能力。 · 具备处理危机的知识和能力。
  • 温州 | 10年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 10:18
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    【职位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任职要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 餐饮部经理

    1.5万-3.5万
    北京 | 2年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 午餐补贴
    • 包吃包住
    • 人性化管理
    • 帅哥多
    • 美女多
    国内高端酒店/5星级 | 500-999人
    发布于 18:10
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    工作职责 协助餐饮总监的经营管理工作,完成饭店下达的各项任务指标。 负责餐饮部长短期工作计划和经营预算的落实,确保为宾客提供优质高效的餐饮服务。 负责年度工作计划的实施,在市场营销部、公关部的协助下,按时间节点完成本年度的餐饮活动推广计划。 不断尝试餐饮销售不同渠道和市场的推广,随时关注集团推出的餐饮产品建议,并确保落地。 根据餐饮部经营计划和预算,对各部门经营状况评估,并向餐饮总监汇报。 时刻关注对客服务,客人反馈,网络评分等,为打造优秀服务口碑营造良好氛围。 负责餐饮部的各项规章制度及服务程序与标准的督导与实施,监督餐厅服务规范及各项规章制度的执行情况,发现问题及时采取措施,协助餐饮总监完成各项接待任务。 根据要求参加饭店晨会,根据会议上安排的工作做好工作计划与部署安排。接收领导安排的临时工作任务并安排落实。 参加周例会,听取汇报并检查工作情况,控制餐饮部各项收支,制定餐饮价格,监督采购和盘点工作,进行有效的成本控制。 配合财务部,指派分管部门管理人员组织部门资产及运营物品的盘存。 根据《世纪金源食品安全操作手册》的相关要求检查所管营业部门的厨房食品登记表、检查表,确保食品安全,并对对所管餐饮区域的食品卫生情况进行抽查。 安排并带领分管部门管理人员进行库存与消耗情况盘点,食品安全规范检查,工程类、卫生类项目检查整改,对抽查出的问题指定责任人,限期整改落实。 抓好设备、设施的维修保养,使之处于完好的状态并得到合理的使用,加强日常管理,防止事故发生。 定期同厨师长研究新菜品、推出新菜单并有针对性地进行各项促销活动。 组织和实施餐饮部员工的服务技能、技术培训工作,提高员工素质,为公司树立良好的形象和声誉。 抓好员工队伍的基本建设,熟悉和掌握员工的思想状况、工作表现和业务水平,开展经常性的礼貌教育和职业道德教育,注意培养选拔人材,通过组织员工活动,激发员工积极性。 根据所管部门上报的培训计划,抽查分部培训过程,确保符合集团及公司培训体系要求。对部门培训方法的实用性,有效性提出合理意见。 根据所管部门管理人员的工作状况或工作结果,在有必要的情况下,及时给予业务指导以及合理的意见或建议;对于需要协调或者超出分管部门权限的事项,帮助解决。 建立良好的对客关系,主动征求客人的意见和建议,积极认真地处理宾客的投诉,保证最大限度地满足宾客的餐饮需求,提高餐饮服务质量。 做好餐饮部各部门之间的沟通、协调和配合工作。 根据集团考勤制度,检查所管人员的出勤情况。 检查所管分部门人员在岗履职情况,部门员工是否符合仪容仪表规范、岗位职责及服务流程的要求。 检查所管分部近期工作完成情况,根据实际情况给予相应的指导和帮助。 查看集团内部光合,查阅文件或通知,查阅过程中,如有疑问及时向餐饮总监进行沟通或问询,确保理解每一项文件内容或通知事项。 任职要求 大学专科以上学历,酒店管理、烹饪等餐饮相关专业学历优先考虑。 至少2年以上同岗位五星级酒店工作经验。 具备酒店餐饮部经营管理和其他行业的知识。 具有良好的沟通、协调能力。 具有英语会话能力,能够用英语同客人沟通。 具有强烈的事业心和责任感,高尚的职业道德,良好的纪律和敬业乐业的精神。
  • 阿勒泰 | 10年以上 | 本科

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    国际高端酒店/5星级 | 2000人以上
    发布于 10:18
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    【职位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任职要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 上海 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 年度旅游
    • 员工免房
    • 商业医疗保险
    国际高端酒店/5星级 | 500-999人
    发布于 17:27
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    Job Description - To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. - Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. - Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. - Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. - Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. - Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. - Proficient in English listening, speaking, reading and writing. - At least 2 years of experience in the same position in a luxury brand hotel.
  • 杭州 | 5年以上 | 本科 | 提供食宿

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    • 国际工作氛围
    • 希尔顿大学
    • 管培生计划
    • 岗位晋升
    • 12%公积金
    • 全球员工价
    • 全新公寓住宿
    • 培训发展机会
    • 奢华品牌酒店
    • 全额社会保险
    国际高端酒店/5星级 | 100-499人
    发布于 09:28
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    岗位职责: 1.通过和管理层建立良好的工作关系来支持酒店的管理战略,尤其是和总经理,商务发展总监,财务总监和人力资源总监。 2.全面负责对前厅部,客房部,安保部,工程部,餐饮部,厨房及康乐部的管理以及食品安全等方面的工作。 3.积极参与酒店内的管理核心项目。(固定资产,装修改造,培训和对客服务) 4.确保集团标准及各个部门服务与相关规范制度的培训及落实 5.对酒店的所有区域进行例行检查,确保酒店软硬件时刻处于最佳状态。 6.合理控制各个部门相关运营成本,在不影响集团标准,安全规范及客人体验的前提下最大化营运利润。制定具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本,食品成本,酒水成本,工资包含加班,其他花费,小时工和外包服务)。 7.用专业的和激励的方法管理直接管理范围内的团队,确保团队有效合作,高效运作。 8.合理的为直接管理范围内的部门制定或批准年度/季度/月度的预算,目标及工作计划。 9.组织定期的营运会议包含直接管理范围内的分部门。 10.亲自监督每日员工工作表现与仪容仪表. 11.确保排班表是根据酒店的需求制定的并遵循了劳动法。 12.确保酒店及直属部门完成相关关键指标包括但不限于收入,利润,SALT,QA,流失率等。 13.促动餐饮部经理与商务发展部共同创造本清利厚的餐饮推广活动(菜单/价钱/推广)。 14.辅助商务发展总监建立一个有效的具有竞争力的会议和外卖战略包含价位。 15.执行与监督酒店各项活动,如庆典,装饰,新年庆祝活动,与会议宴会主办单位的沟通与协调等。 16.对竞争对手的价格和产品进行一年两次的调查。 17.确保每天的VIP客人得到应有的照顾和服务。 18.坚持酒店安全制度、紧急情况处理规定和程序。 19.协助总经理完成酒店所有活动与相关运作工作,完成总经理安排的相关工作。 20.如需要在总经理不在时代理相关工作。 21.如有必要,该部门有权更改或补充该职位描述。 22.完成任何其他合理的职责和被指派的职责。 岗位要求: 1.诚挚待客:自愿全心全意为宾客提供无与伦比的绝佳体验 2.正直诚信:时时刻刻为所应为 3.领导核心:力争在业界和所在社区都位居领导地位 4.团队合作:所有工作中积极发扬团队合作精神 5.主人翁精神:勇于为自己的行动负责并敢于做出决定 6.即时行动:以刻不容缓的态度和纪律运营 7.教育:  本科以上或同等学历。酒店、旅游、商务管理专业。 8.工作年限:3-5年以上相关运营部门工作经验,具有餐饮和房务部的管理经验者优先。 9.其他要求:流利的英语说写能力,熟练使用电脑,随机应变的能力,具有创造性。
  • 成都 | 5年以上 | 本科 | 食宿面议

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    国际高端酒店/5星级 | 2000人以上
    发布于 10:13
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.    What will I be doing?   As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:  • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.  • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.  • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.  • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.  • Participate in developing and implementing hotel and departmental policies and regulations.  • Develop marketing strategies and promotion plans to adjust to the market situation in real time.  • Supervise and drive the progress and implementation of marketing plans.  • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.  • Monitor and evaluate current initiated marketing activities and market dynamics.  • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.  • Conduct regular market research and obtain information about competitors.  • Set pricing strategies and sales targets for the hotel.  • Manage special projects and other related businesses.  • Ensure efficient use of departmental resources.  • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.  • Ensure that department staff are clear about the responsibilities assigned to them.  • Take immediate corrective action when the interests of the department or hotel are jeopardized.  • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.  • Manage departmental expenses and budgets.  • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.  • Control departmental costs in accordance with hotel policies to avoid waste.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Ensure the filing of departmental documents and related information.  • Maintain communication with all operating departments within the group to maximize sales opportunities.  • Promote hotels in relevant industries at home and abroad.  • Actively participate in sales activities initiated by Hilton.  • Organize promotional trips for target markets.  • Maintain good relationship and communication with target markets at home and abroad.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.  • Adhere to hotel safety policies, emergency rules and procedures.  • Ensure employees fully understand and follow the contents of the employee handbook.  • The department reserves the right to change or supplement the job description if necessary.  • Perform any other reasonable duties assigned.  Qualifications - External What are we looking for?  A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Hospitality: Volunteer to provide unparalleled hospitality.  • Integrity: Do what you should do all the time.  • Leadership: Strive to be a leader in both your industry and your community.  • Teamwork: Actively promote teamwork spirit in all work.  • Ownership: take responsibility for your actions and make decisions.  • Now: Operate with urgency and discipline.  • Bachelor’s degree.  • At least 5 years of relevant management experience in international hotel chains.  • Good English and Chinese reading and writing skills.  • Able to formulate and implement operating budgets and business plans.  • Able to effectively market and position the brand at desired levels.  • Able to manage the Sales department.  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives.  • Knowledgeable of political, economic and social issues, and market trends.  • Good communication, organizational and presentation skills.  • Able to lead, guide and develop employees.  • Knowledgeable of and able to deal with crisis.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 阿勒泰 | 3年以上 | 本科 | 提供食宿

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    国际高端酒店/5星级 | 2000人以上
    发布于 10:18
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.    What will I be doing?   As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:  • Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.  • Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.  • Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.  • Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.  • Participate in developing and implementing hotel and departmental policies and regulations.  • Develop marketing strategies and promotion plans to adjust to the market situation in real time.  • Supervise and drive the progress and implementation of marketing plans.  • Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.  • Monitor and evaluate current initiated marketing activities and market dynamics.  • Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.  • Conduct regular market research and obtain information about competitors.  • Set pricing strategies and sales targets for the hotel.  • Manage special projects and other related businesses.  • Ensure efficient use of departmental resources.  • Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.  • Ensure that department staff are clear about the responsibilities assigned to them.  • Take immediate corrective action when the interests of the department or hotel are jeopardized.  • Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.  • Manage departmental expenses and budgets.  • Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.  • Control departmental costs in accordance with hotel policies to avoid waste.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Ensure the filing of departmental documents and related information.  • Maintain communication with all operating departments within the group to maximize sales opportunities.  • Promote hotels in relevant industries at home and abroad.  • Actively participate in sales activities initiated by Hilton.  • Organize promotional trips for target markets.  • Maintain good relationship and communication with target markets at home and abroad.  • Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.  • Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.  • Adhere to hotel safety policies, emergency rules and procedures.  • Ensure employees fully understand and follow the contents of the employee handbook.  • The department reserves the right to change or supplement the job description if necessary.  • Perform any other reasonable duties assigned.  Qualifications - External What are we looking for?  A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • Hospitality: Volunteer to provide unparalleled hospitality.  • Integrity: Do what you should do all the time.  • Leadership: Strive to be a leader in both your industry and your community.  • Teamwork: Actively promote teamwork spirit in all work.  • Ownership: take responsibility for your actions and make decisions.  • Now: Operate with urgency and discipline.  • Bachelor’s degree.  • At least 5 years of relevant management experience in international hotel chains.  • Good English and Chinese reading and writing skills.  • Able to formulate and implement operating budgets and business plans.  • Able to effectively market and position the brand at desired levels.  • Able to manage the Sales department.  • Able to assist the General Manager and Management in achieving the hotel's overall business objectives.  • Knowledgeable of political, economic and social issues, and market trends.  • Good communication, organizational and presentation skills.  • Able to lead, guide and develop employees.  • Knowledgeable of and able to deal with crisis.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 昆明 | 8年以上 | 本科 | 提供食宿

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    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 包吃包住
    • 管理规范
    国际高端酒店/5星级 | 100-499人
    发布于 08:22
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    【岗位职责】 1.确保服务标准得以维持和提供,时刻与团队成员传达服务标准。 2.确保有关客户忠诚度衡量计划项目的实施。 3.积极推广旨在提高客户忠诚度的营销项目。 4.实施和管理部门结构化的培训计划,协助和支持部门培训员的工作,根据部门需求确定并实施培训。 5.确定部门每位经理及员工的职业发展目标,为员工制定继任计划以实现他们的职业目标,留意客房运营经理为其员工制定在继任计划。 6.对部门目标和成就的实现表现出积极的热情和态度,采取快速果断的行动消除潜在的动机危险,制定计划以帮助员工和实现其目标,鼓励团队之间开放性的沟通。 7.挑战所有审查及改进现有的程序和做法,利用客户服务团队和流程等资源来提高生产力,根据预算和预测,在部门内保持高水平的生产力和成本效率。 8.最大限度地提高员工生产力,产生更高的利润,促进培训计划,提高对客户安全和保障的高度认识,不断地审查和更新安全程序,确保应急程序到位,并可在24小时内制定,在紧急演习中成为主要参与者,从不向安全方面问题妥协,利用员工手册中的纪律守则作为指导,以维护安全可靠的工作环境。 9.向客房营运经理委派预算准备,向团队传达预算目的和目标,及时审查所有预算和预测的准确性,审查每日收入数据以确保相关的完整性,并采取适当措施纠正错误,为房务部制定下一年预算。 10.根据可用现金流管理指出,根据需要与运营经理制定年度资本指出需求,参与部门内部项目的采购与实施。 11.每天进行房务部门会议,参加损益会议,日常营运会议以及信贷会议,每周与运营经理会面一次。 12.确保在公共场所中遵守环保举措,留意部门的最佳操作规程,不断地寻找可纳入环境管理计划的环境改善计划可能性,参与酒店环境和能源管理委员会发起的社区活动和计划,确保说有团队成员理解并接受环境信息。 【岗位要求】 1.年龄在35-45岁之间,性格外向,有事业心,成熟,有监管能力;身体健康,口齿清晰。 2.中英文听说书写能力优异。 3.在五星连锁酒店担任至少2年的房务部总监职位。 4.工作主动,团队领导力,目标明确,对员工的需求敏感,积极的榜样作用。 5.具有幽默感,自信并成熟。 6.拥有计算机能力与长时间工作能力。
  • 杭州 | 5年以上 | 本科 | 提供食宿

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    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 年底双薪
    • 包吃包住
    • 午餐补贴
    国内高端酒店/5星级 | 100-499人
    发布于 08:45
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    1.40周岁及以下,本科及以上学历; 2.应具有同等规模及以上企业相应岗位5年及以上工作经历,或相当专业能力和领导素质; 3.具有强烈的事业心、责任感和勇于开拓的精神,具备一定的销售渠道及优秀的销售技能和技巧,具有酒店客户资源;具有良好的沟通技巧和人际交往能力; 4.精通市场开发、公共关系、经营策划、多媒体平台运营、贵宾接待及形象推广等; 5.有独立组织项目营销工作能力,兼备项目策划和市场分析能力; 6.熟悉现代化企业管理,具有较强的综合管理能力和市场竞争意识,敢于担当,善于作为,工作业绩比较突出,群众公认度高; 7.具有履行岗位职责所必需的专业知识、工作经历和能力。 注意事项: 注意事项: 1.报名人员需填写《报名表》,具体招聘要求及《报名表》,请登录浙江交通投资集团有限公司官网——人才招聘,查阅浙江省交投控股集团有限公司招聘公告。 2.将报名表、学历、学位证书、荣誉证书、职(执)业资格及职称证书等电子材料以压缩包“姓名+应聘岗位”的格式发送至招聘邮箱。
  • 上海-浦东新区 | 5年以上 | 本科

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    • 五险一金
    • 带薪年假
    • 免费工作餐
    • 带薪病假
    • 工会福利
    国内高端酒店/5星级 | 100-499人
    发布于 10:29
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    岗位职责 保证人力资源部顺利有效运作,全面负责酒店的人力资源功能;建立及保持良好的员工关系和士气,以提高员工服务标准达到客人满意目标及完成酒店的战略计划。创造良好的企业文化。 1、组织收集并分析酒店行业组织架构、岗位编制设置等信息,为酒店设立并持续优化组织架构; 2、根据酒店发展战略,定期对各部门职责的适用性、有效性做出评价并进行调整; 3、组织编制并逐步完善酒店员工手册、岗位说明书、SOP、P&P等制度建设; 4、根据酒店发展战略及酒店人力资源现状,制定年度酒店招聘计划、薪酬激励方案、培训计划等并落实; 5、依据酒店年度人力资源相关策略、人员编制计划、员工培训计划等,编制年度人力资源预算方案; 6、根据酒店人员编制计划及人力资源现状,完成团队组建,人员招聘到位工作; 7、负责建立酒店绩效管理体系并逐步完善、优化; 8、组织和指导酒店人事关系管理,包括试用、转正、调职、晋升、离职、解除劳动合同等; 9、做好上级要求的其他工作。 任职要求 1、本科及以上学历,人力资源管理或酒店管理专业优先; 2、5年及以上人力资源管理经验; 3、对人力资源管理模式有系统的了解和实践经验积累,有先进的人力资源理念,能够指导各个职能模块的工作; 4、具备较强的领导及管理能力,善于沟通,具备出色的组织协调能力及分析判断能力; 5、孰悉国家、地区相关方面的法律法规及政策,具有较强的法律风险意识; 6、具有战略、策略化思维,有能力建立并整合不同的工作团队; 7、具备较强的计划性和实施执行的能力。
  • 阿勒泰 | 3年以上 | 本科 | 提供食宿

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    国际高端酒店/5星级 | 2000人以上
    发布于 10:18
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    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.     the Director of Finance is an integral part of the 4D structure within the hotel, providing support and technical expertise to other members of the team. This role is responsible for all accounting and financial requirements for the hotel in an environment of tight control. He / she will provide financial support, advice and expertise to the General Manager and hotel team, with the aim of maximizing value, developing the quality of the Finance function within the hotel.      What will I be doing?  As the Director of Finance, you will be responsible for performing the following tasks to the highest standards:    Financial Accounting & Control: Best practice financial accounting processes in a robust control environment  • Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.  • Where applicable the above must include the accounts for Hilton International’s branch or subsidiary.  • Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.  • Ensure compliance with the Management agreement with Hilton International, and any Owner / Lease agreement.  • Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.  • Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of both the Operator and Owner and provide management, leadership and accountability for the financial performance of the hotel.  • Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.  • Ensure valid permits and licenses have been obtained for such matters as importation, currency transfers and hotel operations (bars, clubs, casinos etc.).   • Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.  • Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.   • Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.  • Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.    Management Reporting: Focused, innovative and balanced reporting that stimulates management action  • Develop high quality management information and performance measurement that is timely and accurate. Reporting should be thought provoking and action oriented.  • Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard. Reporting should not only look to historical performance within the hotel, but also outward and forward.  • Ensure corporate reporting is timely and accurate, internally consistent and that, inter alia, Datalink report, Pro-plant system, management reports, trends of operation reports, incremental conversion reports, profit and loss statements, balance sheets and cash flow reports reconcile to the trial balance.  Maintain proof of such reconciliations which are conducted each month.    Business Support: Provision of the highest standards of financial and commercial support to the Business         • Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.  • Review management information for the hotel and make proposals for the General Manager for value added initiatives. Where appropriate, play the “Devil’s Advocate” to challenge practices and proposals.  • Provide financial and commercial skills to support business development initiatives, major pricing decisions and other commercial decision-making.  Information Technology & Systems: Optimize the use of I.T. within the finance department to improve efficiency and information  • With Project Managers, support the implementation of financial systems in the hotel.  • With the ISM ensure proper use and maintenance of financial systems, including adequate security and back up procedures.  • Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.    • Work with colleagues to ensure that errors are corrected at source and processes amended as required to eliminate rather than correct errors.  • Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.    Investment Optimizing returns on capital investment  • Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole.  • Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.  • Prepare and review the AFE, ensuring financial accuracy and sound commercial and business judgment is applied to the process, and that authorization is obtained prior to commitment of the hotel to expenditure.  • Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.  • Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.  • Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.    Looking Ahead: Operating against meaningful strategic plans and budgets with accurate forecasting  • Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.  • Manage the formulation, review and approval process for budgeting within the hotel.  • Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.  • Provides alerts to Senior Management and to Area Office via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.    • Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.  Avoid surprises.    Investment in People: Ensuring the best person in each job, in an environment of continuous development  • Recruit and retain the best people for the job, especially at Assistant Controller level, making use of succession planning to develop and replace individuals effectively.   • Establish and maintain good employee relations within the Finance department.   • Aim to maximize efficiency in the accounting department and optimum staffing levels.  • Recognize that a highly organized Accounts office is often a sign of an efficient department.  • Develop the effectiveness of the hotel finance function through the ongoing training and development of the team.   • Lead and motivate the team to high levels of performance.  • Ensure that you manage to specific measurable objectives, giving regular feedback including appraisals.  • Both the Director of Finance and Assistant Financial Controller should have a personal development plan.  • Provide training to enhance the financial skills of the Management Team as a whole, utilizing tools such as Hilton University and Hilton LEXUE.     Cash & Working Capital: Optimize cash position in an environment of tight control  • Minimize the level of working capital, with particular emphasis on the management of debtors, stocks and sundry receivables.   • Maximize interest earnings and minimize interest expense.  • Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Hilton, and to Owners, of any future cash requirements.  • Ensure full reconciliation of all bank accounts on a weekly basis, maintaining the highest standards of control over all cash and bank balances at all times.  • The role of the Director of Finance is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by Group Policy and following best practice principles – once established, the Director of Business Development applies such policies and controls.  • It is the responsibility of the Director of Finance to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.  • The Director of Finance must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues.  • It is the responsibility of the Director of Finance to maintain an appropriate reserve for bad or doubtful debts.  Cost Management: Support the operation to optimize efficiency of the cost base  • Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.  • Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.  • Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.  • Set an example to the hotel by operating an efficient and cost-effective Finance department.    Additional Notes  • The Director of Finance has a direct responsibility to the General Manager of the hotel combined with a responsibility to the Regional Finance Director for the maintenance of professional standards.  • In the rare event that this dual responsibility gives rise to a conflict, the matter must be referred to the Regional Ops VP and the Regional Finance Director for guidance.  • The appointment dismissal and transfer of the Director of Finance is made by the Regional Finance Director / Area VP Finance in consultation with the hotel General Manager.   • No changes to the remuneration package of any Director of Finance (or Assistant Controller) may be made without the written approval of the Regional Finance Director / Area VP Finance.   • The Director of Finance has unlimited rights of access to all financial figures and facts of the operation.  • The Director of Finance exercising reasonable tact may visit any department to ask questions and make any study in fulfilment of his / her duties.  • The General Manager must consult the Regional Finance Director / Area VP Finance over the completion of any appraisal or Personal Development Review for the Director of Finance.   • Any bonus scheme for the Director of Finance must be agreed with the Regional Finance Director / Area VP Finance in advance. Qualifications - External What are we looking for?  To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:  • University qualification and above.  • Finance / Accounting major and certified, e.g. ACCA/ CPA.  • 5 year in hotel accounting with at least 2 years in similar position with an international hotel.  • Fluent in oral and written English to meet business needs.  • Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK,   • Proficient in Microsoft Windows, Word, Excel and PowerPoint.    What will it be like to work for Hilton?  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 济南 | 10年以上 | 本科 | 提供食宿

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    • 五险一金
    • 岗位晋升
    • 带薪年假
    • 技能培训
    • 人性化管理
    • 员工生日礼物
    • 节日礼物
    • 管理规范
    • 年度旅游
    • 年底双薪
    全服务中档酒店/4星级 | 100-499人
    发布于 15:40
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    岗位职责: 1.负责酒店的全面运营管理,其中包括使酒店收益化、增加客房入住率、完成酒店的销售等工作计划;  2.制定年度经营目标,组织制定、修改、实施酒店年度经营计划;  3.对酒店内各项业务活动进行实施,并对酒店内各项活动及相关酒店的产品进行创新设计与实施;4.领导建立酒店与客户、供应商、合作伙伴、上级主管部门、政府机构、金融机构、媒体等部门间顺畅的沟通渠道;  5.负责建立酒店的高素质管理团队。   任职资格:  1.大学本科,良好的中英文读写能力;  2.五至十年酒店管理工作经验;  3.具有策略性、创造性及灵活性;  4.有运营部门工作经验者将被优先考虑。
  • 总经理

    4万-4万
    国外 | 10年以上 | 本科 | 提供食宿

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    • 公司提供食宿
    • 工作签证
    • 阿联酋医疗险
    • 带薪假期
    • 年假机票
    • 节日礼包
    • 工龄奖
    中式餐饮 | 100-499人
    发布于 11:43
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    岗位职责 : 1、全面负责山图广场(高端公寓酒店+商业)筹备、试营业、运营等各阶段管理工作,组织编制工作倒排计划并监督实施。 2、结合项目的定位和需求,打造具有高端品质和独特竞争力的高端服务式公寓、餐饮、SPA等配套服务体系。 3、全面负责项目的运营管理,制定并执行高端公寓酒店经营战略和业务发展计划,确保经营目标得以实现。 4、制定高端公寓酒店的营销计划、运营策略、服务标准,提升客户满意度和忠诚度,树立良好的品牌形象; 5、负责团队的建设和管理,制定人才培养计划,提升团队的专业素质和服务水平,打造一支高效、专业的管理团队。 6、负责与政府相关部门、媒体等外部机构建立良好关系,为公寓创造有利的外部环境; 7、监控公寓的财务状况,制定预算并控制成本,确保财务健康和盈利能力。 8、推动创新,开发新的服务项目,保持酒店竞争力。 任职要求 : 1、酒店管理或相关专业。 2、10 年以上高端公寓酒店/精品民宿/五级酒店行业工作经验,3 年以上同岗位管理经验。 3、具有丰富的高端公寓酒店/精品民宿/五级酒店筹建、筹备、运营经验,具备丰富的管理知识和实践经验;具有长租公寓/精品民宿管理经验优先。 4、品质、成本、安全控制意识强,具有优秀的沟通协调能力、管理领导力; 5、具有良好的沟通协调能力、应变能力及谈判技巧,有较强的服务意识和拼搏精神, 6、具备出色的商业意识,对市场趋势有敏锐洞察力; 7、能够承受工作压力,适应快节奏的工作环境; 8、流利的中英文口语表达能力,有海外学习或工作经历者优先。 薪资与福利: 1、薪资待遇:40000RMB/月 起; 2、合同期限:2 年; 3、福利待遇:提供食宿、工作签证、阿联酋医疗险、带薪假期。
  • 天津 | 5年以上 | 本科

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    其他 | 100-499人
    发布于 11:27
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    岗位职责: 1.负责集团投资板块及文旅板块法务统筹工作; 2.负责对公司对外投资、收购、兼并等重大经营决策提供法律意见; 3.负责规范公司的合同审核与管理工作,参与起草、审核、修改公司各类合同及法律文书; 4.负责企业内部文件、制度的法规性审核; 5.负责处理公司各类法律诉讼、仲裁及外聘律所管理; 6.完善公司法务管理制度体系,协助拟定与审核公司法律事务、风险控制及其他相关管理制度,开展法律与风险控制知识培训; 7.协助处理公司其他法律事务,及时解答相关部门或下属公司提出的法律咨询。 任职要求: 1.全日制本科及以上学历,法学相关专业; 2.五年以上律师事务所或相关企业法务工作经验,具有法律相关职业资格证书优先考虑; 3.熟悉私募股权基金业务、参与过项目尽调、具有项目投融资文件起草与审核经验, 4.有文旅行业政府合作文件审核,指标获取资、项目招投标方面业务相关法务经验; 5.良好的语言表达与书面写作能力,较强的沟通协调能力和应变能力,较强的责任感和保密意识; 6.品行端正,思维敏捷,形象气质佳,成熟稳重。 您可将个人简历和求职意向发送至hht@dfwsgroup.com,如有合适职位,我们会第一时间与您联系~
  • 总经理

    3万-4万
    济南 | 3年以上 | 本科 | 提供食宿

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    • 管理规范
    • 岗位晋升
    • 技能培训
    • 包吃包住
    • 人性化管理
    • 带薪年假
    • 五险
    • 节日礼物
    • 员工生日礼物
    • 领导好
    国内高端酒店/5星级 | 500-999人
    发布于 07-12
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    岗位为:鸿腾酒店管理公司总经理 要求:济南市履历经验!!!济南市履历经验!!!济南市履历经验!! (未在济南做过酒店总经理,请勿投递)
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