【岗位职责】 1、协助上级负责酒管公司行政人事部的管理工作，制定和实施人力资源规划。 2、负责建立和健全人事、劳资、考核、聘任、晋升、奖惩等各项规章制度。 3、负责成员酒店高层管理人事的招聘和储备人才库的建设。 4、执行并完善酒管公司关于人事调配、工资奖励、劳保福利、安全生产的方针、政策和规定。 5、组织编制工资、人事、考勤、考核等报表。 6、制定和完善酒店组织架构、薪酬体系、绩效管理体系。 7、负责指导行政公文等工作。 8、上级安排的其他工作。 【岗位要求】 1、本科及以上学历，有相同岗位工作经验5年以上，有酒管公司同岗位经验者优先。 2、在招聘、合同管理、薪酬制度、员工培训、绩效考核、事故预防、政府关系等方面具有丰富经验。 3、熟知国家、地区劳动法律法规及相关政策。 4、管理类专业，接受过系统的人力资源管理理论培训。

岗位职责 1、实施并发展部门和酒店的政策； 2、通过发展并实施销售市场推广策略达到收益目标； 3、根据外部环境可能对销售产生的因素，制定不同的方案； 4、根据市场变化趋势，寻找竞争优势，提高市场份额； 5、分析市场机会，制定具体目标，发展并有效实施策略和计划； 6、评估、掌握市场动态和趋势； 7、根据客户的需求，不时向客户更新酒店优惠政策 8、通过对销售人员的培训、引导，制定相应的规则，使团队销售潜力发挥到最大，建立荣誉感，提升忠诚度。 岗位要求 1、大专及以上学历，3年及以上岗位相关工作经验； 2、具备优秀的销售技能和技巧； 3、具备高度的自信心，工作的热情和主动权； 4、酒店专业或星级酒店相关经验的优先。

【岗位职责】 1、统筹策划相关活动，包括但不限于生日会、季度会议、年会等； 2、公司制度拟定、部门级公文拟定与发布； 3、负责办理新员工入职手续及人事档案管理； 4、开展员工满意度调查； 5、负责人事异动、劳动争议的协调和处理； 6、搭建公司的企业文化； 7、完成上级领导安排的其他事宜。 【岗位要求】 1、 本科及以上学历  文笔熟练，能起草和书写各种报告，发言稿。 2、 具备良好的协调组织能力、沟通能力、分析能力和亲和力，积极活泼，有活动策划及主持相关经验优先；3、 学习能力较强，能熟练掌握各类office软件及新媒体软件，抖音，公众号等创作经验优先；4、 有较强的执行力和自我内驱力，并具备一定的项目管理能力及资源整合能力

SCOPE The overall scope of this role is to safeguard the hotel assets and financial resources and ensure that these are utilized to maximize operating results. OVERALL OBJECTIVES To provide timely and accurate information and work together with the executive team in order for the hotel to run profitably and within the legal and corporate guidelines to maximize the use of the resources available and maintain a control over revenues and costs and help ensure that the hotel objectives are met.  The job of Director of Finance is executed satisfactorily when: All local and corporate guidelines and deadlines are met. High forecast accuracy is achieved consistently. Senior Management is provided with timely and accurate financial information. Hotel fully operates under the terms of the Management Agreement. Insurances are up to date and in compliance with local and corporate regulations. At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers’ daily activities.    The Director of Finance fulfils their role as a Talent Development Ambassador when: They actively support and implement Talent Development initiatives as a part of their daily activities. They identify Training talents in their department and throughout the hotels as per below definition and actively support their career development. They support and initiate transfer, cross exposure and task force assignments for their team. They personally conduct TTTTs with their team on a regular basis and take personal interest for their talents’ development plans. They recruit and select potential talent according to the Company’s current and future hotel, regional and worldwide needs including conducting interviews for positions in their department and their region. MAIN RESPONSIBILITIES Responsible for following and understanding all Kempinski Policies & Procedures.  Responsible for behaving in a professional and harmonious manner and following the Kempinski code of conduct. Responsible for understanding and following the terms of the Management Agreement.  Responsible for supporting, mentoring and developing the finance staff.  Responsible for supporting and encouraging training of all staff in financial matters . Responsible for developing the annual business plan together with the General Manager and Executive Committee.  Responsible for conducting monthly P&L meetings.  Responsible for monitoring and controlling all revenues and expenses and making the corresponding recommendations when needed.  Responsible for reviewing the cash position of the hotel in order to optimize the use of funds.  Responsible for preparing and submitting the quarterly self assessment report.  Responsible for preparing and submitting an accurate monthly forecast. Responsible for reviewing and signing the Balance Sheet reconciliations monthly.  Responsible for ensuring the preparation of the accurate and timely monthly financial report. Responsible for being the contact for the auditors and act upon recommendations in the audit report.  Responsible for continuously searching for new business opportunities to benefit the hotel.  Responsible for the control environment within the hotel.  Responsible for keeping and safeguarding all contracts, lease agreements, licenses, insurance policies and all legal and financial documents.  Responsible for maintaining good relationships with the hotel owners/representatives as well as external partners.  Responsible for communicating with the General Manager on any discrepancies or other potential problems. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

SCOPE 范围 This position is responsible for managing all local computertechnology and services in the hotel which can include, but is not limited to: networks, hardware, operatingsystems, anti-virus, internet access and all related systems, office automationand email systems, departmental systems for front office, back office, sales& catering, personnel, spa, and other network based software supportingthese systems; network security and compliance; where not the responsibility ofthe Engineering department, cabling, access control system, voice and guesttechnologies. The role will be responsible for management of the IT andpotentially AV staff in the hotel. Maintains inventory of all hardware productsand software licenses, and reviews maintenance agreements. Supervises, supportsand trains staff and team members at IT Dept. The Director of IT role is onlyfor larger hotels in MEA and China Regions. 这个职位是负责管理酒店所有本地计算机技术和服务，但不限于:网络，硬件，操作系统，防病毒，互联网接入及所有相关系统，办公自动化和电子邮件系统，前厅系统，后台财务系统，销售和餐饮系统，人事系统，水疗中心系统，以及其他支持上述系统的其他网络;网络安全与合规性:那些不属于工程部负责，如综合布线，门禁系统，语音和客房技术的责任。该角色将负责酒店 IT 管理和潜在 AV 工作人员。维护所有硬件产品和软件许可证的清单,并审查维护协议。监督、支持和培训IT部门的员工和团队成员。IT总监的角色只对 MEA和中国地区较大的酒店。 OVERALL OBJECTIVES  总体目标 The job of Director of I'T is executed satisfactorily when: IT 总监的工作职责 All IT Systems are running smoothly in the hotel and the IT function is actingin a proactive manner rather than reactive. 所有酒店的I系统平稳运行和T功能被积极主动地使用着 IT is driving efficiencies in the use of applications enabling the otherdepartments to successfully complete their tasks. IT系统被各个部门有效的使用着，顺利完成他们的日常工作 All Corporate IT related policies and procedures have been implemented and asuccessful self-audit has been carried out. 所有总部的有关T的政策和流程得到落实，并进行自我审查 The IT department runs to budget. 制定和实施 IT部门的预算 The hotel has an acceptable level foci compliance. 酒店符合PCI的标准(PCI-Payment CardIndustry) All Kempinski standards related to guest facing technology are implemented toan acceptable level. 实施凯宾斯基与客人新技术体验的标准在一个可以接受的水平上 At Kempinski, Talent Development is a management responsibility andconsequently an integral and important part of our Managers’ daily activities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 At Kempinski, Talent Development is a management responsibilityand consequently an integral and important part of our Managers’ dailyactivities. 在凯宾斯基，人才发展是管理层的责任，也是我们经理的日常工作中不可或缺的重要组成 部分 The Director of IT fulfils their role as a Talent Development Ambassador when: IT 总监履行其作为人才发展大使角色时: They actively support and implement Talent Development initiatives as a part oftheir daily activities. 作为日常工作的一部分要积极支持和实施人才发展 They identify Training talents in their department and throughout the hotels asper below definition* and actively support their career development. 在部门中确定人才的对象，并大力支持他们在凯宾酒店中的职业发展 They support and initiate transfer, cross exposure and task force assignmentsfor their team. 支持他们在酒店间的调动，交叉培训和项目援助 They personally conduct TTTTs with their team on a regular basis and takepersonal interest for their talents’ development plans. 定期面对面进行 TTTT评估并根据个人兴趣制定人才发展计划 They recruit and select potential talent according to the Company's current andfuture hotel, regional and worldwide needs including conducting interviews forpositions in their department and their region. 根据酒店在当前和未来的，以及地区和全球需求，他们的部门和地区的职位面试中选择有潜力的人才 *A Hotel Talent is an employee, who has the ability to do the current job intheir hotel and can be promoted to the next level. Mobility is what makes this person a KempinskiTalent. *作为一个酒店人才的员工，他/她应该能很好地完成现有的工作，并能提升到高一个级别。凯宾斯基的人才必须要有客移动性。 MAIN RESPONSIBILITIES  主要责任 First point of contact for all computer related issues withinthe hotel 第一时间了解酒店内的所有于电脑相关问题。 Solves technical or operational problems as reported by the users. 解决所有用户报告的技术或操作问题。 Ensures that equipment is in proper working order and application performanceis optimized. 确保设备处于正常的工作状态和对应用程序的性能进行了优化。 Ensure that all 24/7 systems (i.e. front office, point of sale, email and interment)are monitored and that technical service is available any time. 确保对所有系统(即前台系统，销售，电子邮件和互联网) 进行24小时的监控和 技术支持。 Ensure that backups are performed and checked on a regularbasis. 确保数据备份并定期检查。 Ensure that hotel network, systems and data is secured from unwanted intrusionand in line with stated Kempinski standards and rules and regulations given by law. 确保酒店网络，系统和数据安全，免受不必要的侵扰，并与法律规定给予凯宾斯基 标准和规章制度。 Ensure that IT contingency systems for all key business areas are in properworking order and that staff are trained in the switching to, and use of, these contingencysystems. 确保所有关键业务领域有T应急方案，培训工作人员如何切换和使用这些应急系 统。 Follow Kempinski policies as they relate to the security and operation of thecomputer systems. 遵守凯宾斯基政策，因为这涉及到计算机系统的安全性和操作。 Ensure that the IT organizational requirements for legal, data protection and Plc. compliance are in place. 确保T组织要求的合法，数据保护和PCI合规的到位。 Update all computer systems with the latest security patches to minimizeinternal and external access security risks. 所有的计算机系统使用最新的安全补丁，以减少内部和外部访问的安全风险。 Train and maintain back-up staff for each server-based application. 为每个基于服务器的应用系统培训和保持后备人员。 Ensure first level support backup is in place for all systems and network. 确保第一级支持备份应用到所有的系统和网络。 In cooperation with all other department heads, design and implement newcomputer based procedures that will improve profitability, operations and work efficiencies. 与所有其他部门负责人的合作:设计和实施新的电脑系统的流程，以提高盈利能力， 以及日常操作和工作效率。 Coordinate the installation of all new applications or upgrades of existingapplications. 协调安装新的应用系统或升级现有的应用系统. Coordinate and reviews all new software development specific tothe hotel, in accordance to Kempinski policies and standards. 按照凯宾斯基的政策和标准，协调和审查所有为酒店开发的新的软件。 Implement all corporate IT related policies and procedures and carry out anannual self-audit. 实现所有总部 IT 相关的政策和程序，并进行年度自查。 Provide advice to better expedite access and to improve the use of informationin the Hotel 提供建议，以更好地加快访问速度，并改善酒店信息的使用。 Take direction from the Corporate IT department as it relates to the technicaloperation of computer technology hardware and software. 按着总部 IT指导的T软硬件技术的发展方向制定计划。 Communicate status, risks and opportunities as it relates to IT to Corporate& Regional IT General Manager and Hotel Management. 与总部 IT，区域IT，总经理及酒店管理汇报IT现状，风险和机遇。 Responsible for communication with computer vendors and Kempinski Corporate IT Department. 负责与各计算机厂商和凯宾斯基IT总部的沟通。 Responsible for timely preparation and submission of all IT budgets 负责所有的IT 预算及时编制和提交。 Responsible for the management and control of all IT budgets according to anagreed plan and budget. 按照商定的计划和预算，负责所有I预算的管理和控制。 Ensure a business continuity plan is established and tested together with thedepartment heads for all part of the business supported by IT. 确保应急方案的建立，并由支持与各部门负责人一起测试。 Maximize employee productivity and morale within the department andconsistently maintain discipline within hotel guidelines and local regulations. 最大限度地调动部门内的员工的积极性和士气，始终保持遵守酒店的纪律和地方法 规。 Schedule employees in line with varying business levels in order to maximizeproductivity and minimize payroll costs. 根据不同的业务需求，调整人员配备，以最大限度地提高工作效率和降低工资成本. Select and recruit suitable employees for the department usingprescribed set of policies and procedures. 通过规定的政策和流程，为部门招聘合适的员工。 Identify employees with potential for promotion and/or transfer and makeappropriate development plans for them together Director of People Services. 确定晋升或调动有潜力的员工，并和人事总监一起为他们制定适当的发展计划。 Work within all pre-set budgetary limits. 将工作控制在所有预先设定预算内。 Additional responsibilities and tasks can be added at any time according to theneeds of the business and of the hotel. 额外的责任和任务，可以随时根据业务和酒店的需求进行添加。

SCOPE 岗位概述   Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. 主管前台接待，礼宾部，话务部，商务中心， 保证各接待部门工作水平达到 凯宾斯基酒店服务标准和流程。   Main responsibilities 主要职责 Involvement in budget preparations and responsible for profit & loss. 参与酒店预算的准备并对酒店的盈利和亏损负责。 Maximize hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. 利用控制房间数量配比，批量封锁，客房套餐，增销，滞纳金和双倍入住率等方式以实现平均可出租客房收入最大化。 Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. 制备年度预算和人员配置指南，将预算控制在前厅部预算标准范围内。 Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 通过掌握控制执勤制度以保证人工成本的最高效率。 Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 将人工成本合理控制在预算内，最大限度的提高生产力。 Conduct interviews with potential candidates. 对本部门的应聘员工进行面试。 Manage all operational tasks including their delegation and follow-up. 有效管理所有运营安排，包括对工作任务的分配和跟进。 Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. 批准所有前厅分部门的培训计划和后续跟进情况，以确保培训活动的有效性。 Manage all operational tasks as well as their respective delegation and follow-up. 管理所有运营工作，包括任务分配及其后续跟进情况。 Carry out disciplinary actions in line with company procedures. 按照公司规章制度执行纪律处分。 Re-evaluate work flows to improve and optimize organization. 重新评估工作流程，改善优化工作组织架构。 Implement and evaluate procedures and policies. 实施并监察工作进度流程与政策。 Ensure clear communication within departments. 保持本部门良好的交流环境。 Verify that all information requested by the local police authorities are adhered to and prepared accurately. 准备出符合当地警察局所需要的资料文件。 Organize regular departmental meetings. 定期组织部门会议。 Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 对酒店产品，当地酒店内外最新贵宾和宴会资料有详细的理解。 Conduct daily walk through to ensure quality standards. 监察部门日常工作，确保达到品质标准。 Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. 在客人眼前保持高显眼度，能够完美的接待并处理客人意见和建议。 Set short term and long term measurable objectives to continually improve service levels. 制定短期和长期衡量的目标，不断提高服务水平。 Responsible for maintaining 85% scoring for KEA inspections. 保证在KEA检查中获得85%分以上的成绩。 Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. 迎接并护送贵宾至房间，在贵宾离店时告别。 Manager on Duty weekdays and weekends. 在工作日或周末需要时值班。 Rooms Division responsibility in their absence. 在房务部其他负责人缺席时负责相关事宜。 Pre-Opening tasks and responsibilities where applicable. 适度参与相关工作前期准备工作。

SCOPE岗位概述 Underthe guidance of the Manager of Front Office assess, evaluate and ensure thatlong-term and short-term of the department are met.  Support and assist Front Office and allDepartments in the hotel to ensure a smooth during the nighttime, prompt and effective service to all guests. Assist the Assistant FrontOffice Manager to direct and manage Front Office in absence of the Manager ofFront Office. 遵循前厅部经理的指示，支持并帮助前厅部和酒店其它所有部门夜间的流畅运转及高效服务。前厅部经理不在岗期间协助前厅部助理经理对前厅部进行管理。 OVERALLOBJECTIVES 总体目标 Thejob of Night Manager is executedsatisfactorily when: 夜班经理要确保以下工作的圆满完成度。 l  Guest complaints are handled and followed up to meet thesatisfaction of all stakeholders. 客人投诉得到妥善的处理和交接以使利益相关方满意。 l  Responsible for maintaining 90% scoring for KEA inspections. 负责部门在KEA检查中获得90%分以上的成绩 l  Ensure the GRI result achieves 96.5% and GSS result achieves 5.55. 负责GRI的结果达到96.5%且GSS的结果达到5.55 l  KEES (Kempinski Employee Engagement Survey) results are 4.65 andabove. KEES(员工敬业度调查)分数不低于4.65 MAIN RESPONSIBILITIES 主要职责 l  Ensures that as per Kempinski Health & Safety Policy the FireExits are free of obstacles. 保证所有紧急出口使用功能正常。 l  Ensure the smooth operation in Front Office department duringthe daytime and night time. 前厅部日夜间的日常运营得以顺利地进行。 l  Patiently listen to guest complaints, actively provide solutions, andhandover to ensure customer satisfaction. 耐心倾听客人投诉，积极提供解决方案，做好交接工作，以保证客人满意。 l  Communicate with finance and insurance companies on insurance issuesthat need to be followed up, and give feedback to guests or relevantdepartments in time. 将需要跟进的保险事宜与财务和保险公司进行沟通，并及时反馈给客人或相关部门。 l  Ensures that all guests receive prompt, cordial attention andpersonal recognition and resolves related problems. 保证每位客人都能够得到热情且高效的服务。 l  Inform and co-ordinate with other operating departments e.g.Housekeeping, Engineering, Sales and Butlers of Front Office matters which mayconcern them during night time. 负责协调和督促各部门做好夜间的各种工作。协调夜间各部门的工作关系。 l  Update Daily Look & Talk,take the record of the key emphasis in work and guest complaint, foundedproblems, result of handling. 编写“夜间工作日记”，记录当天工作的重要情况，发现的问题及处理的意见和结果，及时递交上级领导阅示。 l  Check all correspondence of the day’s arrivals to familiarize witharrived and arriving guests and their needs, follows up as required. 熟悉到店客人以及预抵客人和其相关需求，并相应作出跟进。 l  Control room availability for walk-ins and establish accountabilityfor guests departure dates and times. 根据客人退房日期及时间协调房间状态。 l  Follow up with Housekeeping any unresolved room discrepancies. 协同客房部解决差异房。 l  Check all arrivals folios, follows up on credit standing of walk-inguests and validity of account to company instructions. 检查预抵客人付账情况，包括信用卡和挂账情况。 l  Check all billing instructions and guest credit for accuracy.  Follow up and resolve related issues. 检查客人付账情况，押金及消费情况并作相应跟进。 l  Maintain appropriate standards of conduct, dress, uniforms, hygiene,appearance and posture for all departmental employees. 监督并维持酒店员工制服的整洁。 l  Ensure that all departmental information is kept accurately and upto date. 确保所有部门信息的准确和及时性。 l  Promote in house sales and facilities to maximize hotel revenues. 为酒店做促销以争取利益最大化。 l  Understand and carries out duties in line with Hotel EmergencyProcedures. 遵守酒店紧急安全政策。 l  Inspect Front and Back of house for cleanliness, Health & Safetyand reports any faults to concerned departments 保证酒店的整体运营环境，特别是在清洁，健康与卫生及安全方面，如有问题及时向相关部门汇报。 l  Inspect VIP guestrooms on a daily basis. 每天检查客房。 l  Co-ordinates/Assists security personnel in all related matters. 协助保安部处理相关事宜。 l  Responds promptly to any operational requests from Front Office andother hotel departments. 积极响应前厅部和酒店其他部门的业务需求。 l  Attends to referred and unsolved problematic situations. 积极解决问题。 l  Co-ordinates and assists with accommodation and transportation ofguests in overbooked    situations. 在超预订情况下，积极解决客人的住宿及交通问题。 l  Completes VIP, delegations and group leaders welcome and farewell asappropriate during night time. 高质量完成夜班期间贵宾，代表团和团队领导的接送服务。 l  Conduct efficient hand-over shift. 有效交接班。 l  Keepgrooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 l  Conducthealth regulation, safety policy. 执行健康及安全法规、政策及程序。 l  Settle dangersituation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 l  Carry out all the process of safetyemergency. 执行酒店安全紧急情况政策及程序。 l  Ensure the back area is as clean,safe and hygiene as the front area. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 l Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 l Complywith code of conduct. 遵守道德行为规范。 l Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Additionalresponsibilities and tasks can be added at any time according to the needs ofthe business and of the hotel. 根据酒店及业务需要，可随时增加额外工作职责和任务。

岗位职责 1.向总经理负责，协助各门店完成各项经营指标和工作任务。 2.协助总经理接待重要宾客，探访大客户。 3.负责召集公司会议，并做好会议记录。 4.协助总经理对主要管理人员进行考核、评估。 5.制定公关宣传、对外营销、早期开发市场的计划，审定各项业务计划的实施情况，并督导实施完成。 6.开展调查研究，协助组织经营分析，收集行业和市场信息，制订可行的市场行为及规划。 岗位要求 1、本科以上学历，酒店管理、市场营销专业优先。 2、有从事过国内连锁酒店的工作经验，运营/销售经验优先。 3、良好的沟通、组织、协调能力，善于倾听，有一定的公关能力，能独立协调各种关系。 4、性格开朗、吃苦耐劳、有强烈的进取心。 5、要求28岁至40岁。

1、负责酒店/公寓销售渠道的拓展与开发，利用各类客户渠道快速去化； 2、在相关区域内开发和跟踪销售线索，对所划分的市场和客户负责，以确保销售目标的达成。 3、执行项目制定的市场定位和市场细分开发销售策略； 4、维护客户关系，建立企业客户数据库； 5、协助欠款催收，按时完成回款指标； 6、协助项目的日常运营工作，持续提升客户满意度； 7、完成上级交办的其他工作。

专业知识技能： 1. 具备领导才能，了解所负责部门对各职位的责任。 2. 掌握使用互联网及其它主要电脑系统的知识。 3. 掌握应用销售及前台的电脑系统。 4. 了解团队会展市场，商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5. 能够掌握和理解市场和竞争。 教育： - 四年制学士学位工商管理、市场营销、酒店管理或相关专业; 5年奢华酒店的销售管理经验和市场营销或相关专业领域。 经验： -  三年以上团队领导工作经历。 -  三年以上奢华酒店团队销售经验。 其它技能要求： 1. 优秀的中，英文口头表达及书写能力。 2. 良好的电脑技能，至少会使用微软办公室、互联网及其它的流行出版软件。 3. 良好的人际交往和沟通技巧。 4. 独立工作以及在压力下工作的能力 Job Knowledge / Skill: 1. Leadership skills and knowledge of all tasks within the area of responsibility. 2. Knowledge and experience in Internet and other major computer programs. 3. Ability to use Sales and Front Office computer systems. 4. Knowledge in MICE, Corporate, Travel Industry, Meeting and Catering sales. 5. Ability and understanding of the market and competition. Education: -  4-year bachelor's degree in Business Administration, Marketing, Hotel Management, or related major; 5 years team leader experience in the luxury hotel sales and marketing or related professional area. Experience: -  Demonstrated skills in supervising a team for at least 3 years. -  Group sales experience in luxury hotel for at least 3 years. Additional Skill required: 1. Excellent written and spoken Mandarin & English are a must. 2. Good computer skills with minimum requirement in use of Microsoft Office, Internet and other popular software. 3. Good interpersonal & communication skills. 4. Ability to work independently and under pressure

任职资格： 1、会计，财务或相关专业的学士学位。注册会计师或中级会计师职称优先。 2、4年酒店会计或审计工作经历，至少有一年类似管理经验。  3、具备财务运营经验者优先考虑  岗位概述： 1、为管理层提供及时的财务分析，以便有效的作出决策。准备所有酒店的所有法律和管理文件。设定财务策略包括信息技术策略以帮助业务发展和阶段性的审核。 2、协助管理各项目财务工作。            Job Knowledge/Skill/Experience: 1、Bachelor’s degree in Accounting, Finance or related field.  CPA preferred. 2、4 years in hotel accounting or audit with at least one year in similar supervisory role 3、Some finance operation experience. Job Summary: 1、Provide management with timely financial analysis for effective decision-making.  Prepare all statutory and management requirements of Hotel.  Develop financial strategies including IT strategies to help develop the business and review periodically. 2、Provide assistantance for all project.

工作职责： 1、全面负责酒店日常运营管理工作； 2、负责酒店员工管理及关怀，制定推行公司管理制度，营造良好的工作氛围； 3、妥善处理酒店内突发事件。 任职要求： 1、热爱酒店行业，性格开朗，沉稳干练，对服务及品质有高要求； 2、具备中高端连锁酒店（星级酒店运营经验更佳）门店全面运营管理经验，熟悉酒店各部门服务及管理流程； 3、具备敏锐的市场感知及客户开发能力； 4、酒店店长从业经验3年以上或总监级别5年以上；

ImplementCorporate Human Resources strategy, policy and instruction to develop employeeas an organization. Update Company employee handbook and contract. ImproveChina HR service provision in line with global HR strategy, implemented theglobal initiatives. 完善公司人力资源政策、制度，使公司员工发展更有组织性。更新公司员工手册及合 同的内容。改善人力资源现状，使福楼人力资源服务更完善及国际化。 Workwith the Leadership Team to understand what the talent needs are and ensure wehave the competitive intelligence internally and externally, provide PPR planfor FLO and ensure the structure supporting company growth. 了解成为公司管理层员工所需标准及流程，提供福楼人才储备及培养计划，为公司发展提供人才保障。 Liaisingdirectly with the FLO China Deputy General Manager and being accountable forthe performance of the HR function and the departments within, as well as a providingstrategy counsel on people matters in China. Assists in resolving labordisputes and grievances. Negotiates and resolves sensitive and controversialissues. 负责福楼人力资源相关的所有工作，向集团副总经理和常务董事汇报。解决人力资源相关的劳资纠纷或劳动争议等问题。 I– People人员: Theideal candidate will act as an employee champion and a leader of change. Youwill plan develop, organize, implement, direct and evaluate the organization’shuman resource function and performance. 理想的候选人应该是员工的捍卫者和变革的领导者。您将计划、发展、组织、实施、 指导和评估人力资源的职能和绩效。 Makesure all outlet payroll schedule current and pay on time. 确保各部门考勤及薪资的准时和准确发放。 Promote induction and integration aswell as working conditions that guarantee the legal and employment security ofemployees and the company. 改善员工入职和融入团队的工作条件，保障员工在公司的安全性及合法性。 Implement evaluation standards andprocedures for employee promotion and salary increase. 完善员工升职加薪的评估标准及流程。 Submit HR weekly and monthly reportson a regular basis. Including staff turnover rate, HR expenses, etc. 定期提交人力资源工作相关的周报及月报。包含员工流失率、相关财务费用等。 Background investigation formanagement onboarding, orientation training for new employees. 管理层入职的背景调查工作，新员工入职的入职培训工作。 Staff dormitory management. 员工宿舍管理工作。 Formulate the responsibilities of alldepartment. 制定各部门工作职责。 Understand the work arrangements ofemployees in all outlets and formulate a reasonable employment system. Developcross-training plan for all outlets. 了解各门店员工工作安排情况，制定合理的用人制度。制定人员交叉培训计划。 Study and improve the work climatedeveloping company wellbeing policies. Benefits include health check, birthdaybenefits, etc. 研究和改善工作氛围，制定公司福利等政策。员工福利包含健康体检、生日福利等。 Leadrecruitment activity by ensuring vacancies are defined, graded and hiredDevelop staffing strategies and implementation plans to identify talent withinand outside for positions of responsibility. Support the development of astrong talent pipeline thru supporting OPS hiring and build up strong campuscooperation and ensure all potential management interns in the structure. 根据人员配置策略，实施公司内部及外部招聘计划。拓展人才招聘渠道，建立强有力的校园合作关系，并确保实习生就业后的管理及培养。 Defineand implement recruitment, selection, development and evaluation plans with theaim of attracting talent, as well as internal promotions and company departures. 制定和实施能够吸引人才的招聘、选拔、发展和评估计划，以及内部晋升和离职相关制度。 Ensurecompetitive business capabilities for the future, while sustaining a lean andcost competitive organization structure through talent management, peopledevelopment and succession planning. 通过人才管理、人员发展和人才培养计划，确保未来的业务能力更有竞争力。 Definethe communication plan as well all the cultural and recognition events. 制定能体现企业文化和企业认知的有价值的交流活动。 Ensuresthat the culture and values of FLO are known by our external partners(suppliers, vendors and franchises) and that the relationships are maintainedwithin the compliance of our standards and ethical code. 确保我们的合作伙伴(供应商、供货商、特许经营商)了解福楼的文化和价值观，并在符 合公司标准和道德规范的情况下维持关系。 Detectthe potential of the employees to develop them and stablish a bench for successionplans and to keep the A players as wells as develop the B players andfacilitate the exit for the C players. 发掘员工的潜力并培养他们，建立接班人计划。 Manageall processes and procedures to assure Work Security and Labor Law compliancein China. Support business with Groupe FLO management by delivering all neededHR data. 核查所有流程和程序以确保遵守中国的劳动和安全相关法规。为福楼集团业务发展提供人力资源数据支持。 Directsstaff in the areas of: organizational structure, employment, compensation,employee database maintenance, payroll, benefits administration, employeerelations, orientation/training/development, and policy/procedure development. 在以下领域指导员工：组织结构、员工招聘、薪酬、员工数据维护、工资单、福利管理、员工关系、入职培训/发展和政策/程序制定。 Ensurecompliance with legal regulations on labor and occupational risk prevention,being the maximum representing of the company in legal proceedings. 确保遵守劳动和职业风险预防方面的法律法规，在法律诉讼中最大限度的代表公司。 Responsiblefor conducting wage surveys within labor markets to determine competitive wagerates. Analyzes wage and salary reports and data to determine competitivecompensation. 负责在劳动力市场内进行工资调查，以确定有竞争力的工资水平。分析工资和工资报告和数据，以确定有竞争力的薪酬。 II – Internal / Administration / Communication:内部、行政管理及沟通 EnsureAdmin routine supporting employees to have the great working environment. Manage office supplier, office purchasing,equipment maintenance, property management. 确保行政日常工作，为员工提供良好的工作环境。办公室供应商管理，办公室采购，设备维护，物业管理。 Responsibleand lead team for FLO Team building and company events as planner and facilitator. 负责并带领团队进行团队建设和公司活动的策划和协调。

【岗位职责】 1、执行会议、政府代表团及散客的销售及跟进接待工作。 2、组织销售代表走访客户，管理客户资料。 3、掌握内外商务、散客市场动态，组织销售人员走拜访，审核销售代表的走拜访计划及拜访记录。 4、检查销售代表的工作，审核《会议接待通知》，完成季度销售任务。 5、编写、修改报价信函、合同及推销文书及《备忘录》。 【岗位要求】 1、本科以上文化程度；三年以上同岗位工作经验。 2、英语听说读写熟练 。 3、行为举止端正大方，仪容仪表符合酒店行业要求。 4、应征者需具备：行动力、适应能力、沟通能力、人际关系技巧、诚信、发展人的能力、解决问题的能力、时间和任务管理能力。

岗位职责 1.全面负责处理总体事务，和全体员工共同努力及时完成饭店所确定的各项目标。 2.制定管理目标和经营方针，包括制定各种规章制度和服务操作规程，规定各级管理人员和员工的岗位职责，并监督贯彻执行，制定市场拓展计划，提高饭店市场份额。 3.建立健全组织管理系统，使之合理化，精简化，高效化，主持总裁办公会。 4.健全财务制度，阅读和分析各种财务报表，检查，分析每月营业情况，督促财务部门做好成本控制，财务预算等工作，检查收支情况，应收帐款和应付帐款等。 5.定期巡视公众场所及各部门的工作情况，检查服务态度和服务质量，及时发现问题，解决问题。 6.培养人才，指导各部门的工作，提高整个饭店的服务质量和员工素质。 7.与社会各界人士保持良好的公共关系，树立良好的企业形象，并代表企业接待重要贵宾。 岗位要求 1.掌握餐饮管理基本理论，熟悉烹饪、酒水、成本核算、预算控制、市场调研，制订价格等专业知识和餐饮服务接待礼仪。 2.熟悉外事纪律，旅游法规，食品卫生法以及国家有关价格政策。 3.了解市场营销、服务心理学以及营养卫生知识和国内外各地区各民族的风俗习惯和口味特点。 4.有指挥控制和组织实施本部门工作、全面完成预算管理目标和成本核算经济分析的能力。 5.有与其它部门协调工作、坚持以市场为导向，以成本为中心，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益、领导组织接待各种大型宴会与会议的能力。 6.有较好的语言表达能力。 7.爱护和关心员工，有激励和调动员工积极性的能力。 8.掌握酒店日常英语，能用流利的英语口语与外宾沟通，通过酒店A级英语考核。

岗位职责 1.全面负责处理总体事务，和全体员工共同努力及时完成饭店所确定的各项目标。 2.制定管理目标和经营方针，包括制定各种规章制度和服务操作规程，规定各级管理人员和员工的岗位职责，并监督贯彻执行，制定市场拓展计划，提高饭店市场份额。 3.建立健全组织管理系统，使之合理化，精简化，高效化，主持总裁办公会。 4.健全财务制度，阅读和分析各种财务报表，检查，分析每月营业情况，督促财务部门做好成本控制，财务预算等工作，检查收支情况，应收帐款和应付帐款等。 5.定期巡视公众场所及各部门的工作情况，检查服务态度和服务质量，及时发现问题，解决问题。 6.培养人才，指导各部门的工作，提高整个饭店的服务质量和员工素质。 7.与社会各界人士保持良好的公共关系，树立良好的企业形象，并代表企业接待重要贵宾。 岗位要求 1.掌握餐饮管理基本理论，熟悉烹饪、酒水、成本核算、预算控制、市场调研，制订价格等专业知识和餐饮服务接待礼仪。 2.熟悉外事纪律，旅游法规，食品卫生法以及国家有关价格政策。 3.了解市场营销、服务心理学以及营养卫生知识和国内外各地区各民族的风俗习惯和口味特点。 4.有指挥控制和组织实施本部门工作、全面完成预算管理目标和成本核算经济分析的能力。 5.有与其它部门协调工作、坚持以市场为导向，以成本为中心，参与市场竞争，扩大营收、提高质量、创新品种、控制成本、增创效益、领导组织接待各种大型宴会与会议的能力。 6.有较好的语言表达能力。 7.爱护和关心员工，有激励和调动员工积极性的能力。 8.掌握酒店日常英语，能用流利的英语口语与外宾沟通，通过酒店A级英语考核。

Job Duties (including but not limited to) 主要工作职责（包括但不限于以下内容）： Provides supportive functional assistance to all departments; interact with guests and members of the community within the limits of established hotel and local policies and procedures.  Coordinates with all departments in the Hotel. 为部门提供相关支持和职能协助；在酒店和当地政策及程序允许的范围内与客人进行互动。与酒店各部门进行工作方面的沟通及协调。 Requirements 任职资格： 1. University bachelor's degree and above, excellent written and spoken Mandarin & English are a must. 大学本科及以上学历，优秀的中英文书面和口头表达能力。 2. To assist and support the Front Services Manager in the seamless running of the department in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability. 协助和支持前厅部经理以最高效和有效的方式提供最高标准的服务，同时积极保持并尽可能提高营业额和盈利能力。 3. Maintains and implements effective interpersonal and negotiation skills. 良好的人际交往和沟通能力。 4. Ability to use related computer systems. 能够使用相关的计算机系统。 Experiences 经验要求： Min 2 years experiences in similar capacity with luxury or international chain hotels. 2年以上豪华或国际连锁酒店相关工作经验。