岗位职责:
1.Coordinate all aspects of the Executive Lounge to ensure smooth operation and the highest customer satisfaction at all times.
协调行政酒廊的各个方面，确保一直平稳运营和具有最高的客户满意度。
2.Ensure that all team members have the necessary effective resources to exceed customer expectations.
确保所有团队成员具有必要的有效资源超出客户预期。
3.Provides comprehensive concierge information to our clients, including local and regional attractions, restaurants, theatres, special events, tickets, confirmations and other effective services.
为我们的客户提供全面的礼宾资讯，包括本地和地区的景点，餐厅，剧院，特别活动，门票，确认和其他有效服务。
4.Develop and maintain close customer relationships to ensure loyalty to our members.
发展和维持密切的客户关系以确保对美高梅会员的忠诚度。
5.Consistently seeking ideas for improving the executive Lounge's products and services.
始终如一的，为提高行政酒廊的产品和服务而寻求思路。
6.Liaise with all departments within the hotel to ensure that lounge standards are implemented on a consistent basis.
与酒店内部的各个部门保持沟通，以确保在一致的基础上执行政酒廊标准。
7.To facilitate the training and development of the executive lounge team. Participate in the training and communication process for all staff providing services to the executive Lounge.
促进行政酒廊团队的培训和发展。参与为行政酒廊提供服务的所有员工的培训和交流过程。
8.Review incoming reports and VIP information to ensure that all special requests are met or expectations are exceeded.
审查收到的报告和贵宾信息，以确保满足所有特殊请求或超出预期。
9.Work with the sous Chef to determine Executive Lounge restaurant menus and food offerings in accordance with Executive Lounge standards in terms of process and service.
与副厨师长一起决定行政酒廊餐厅菜单和食品供应，在流程和服务上与行政酒廊标准相一致
10.Track and forecast daily, weekly and monthly executive lounge occupancy.
跟踪和预测每天，每周和每月行政酒廊的入住情况。
11.Liaise closely and effectively with all other departments to highlight the executive Lounge area to ensure appropriate levels of service are provided to our customers.
与所有其他部门进行密切的，有效的沟通，突出行政酒廊区域，确保为我们的客户提供合适水平的服务。
12.Supervises all staff contributing to the service of the Executive Lounge to ensure that appropriate and perfect service is provided at all times.
监督所有为行政酒廊提供服务，做出贡献的员工，确保任何时候都提供适当的完美的服务。
13.To provide guidelines and guidelines for executive lounge services in order to maintain service and food quality levels.
为了维持服务和食品质量水平，对行政酒廊服务提供方针和指导。
14.Participate in the training, development and performance management of all executive lounge staff.
参与所有行政酒廊员工的培训，发展和业绩管理。
15.Participate in recruitment and training of new executive lounge staff.
参与招聘和培训新的行政酒廊员工。
16.Participate in departmental leadership meetings and communication meetings with other departments.
参加部门领导会议，与其他部门一起的部门交流会议。
17.Suggest and promote innovation to improve the customer experience in the economy.
建议和推进创新，提高经济的顾客体验。
18.Responsible for operating costs and expenses, monthly income statement and budget.
负责运营成本和费用，月度损益表和财政预算。
19.Maintain and report differences in the department with knowledge of all safety and emergency response procedures.
维护和报告部门中的差异，具有所有安全和紧急应变程序的知识。
20.Comply with the hotel's Code of conduct, staff rules and all hotel policies and procedures.
遵守酒店的行为准则、员工守则以及酒店的各项政策及程序。
任职资格:
A minimum of 3 years hotel management in a similar size hotel.
至少拥有在相当规模酒店3年酒店酒廊管理岗位的经验
Self-starter. 主动
Team-builder. 团队精神
Goals oriented. 目标明确
Tactful and sensitive to guests and employees needs.
能体察客人和员工需要
Positive role model. 以身作则
