Conduct daily shift briefings to disseminate information pertaining to arrivals for the day, new operations procedures, special attention guests, hotel promotions update, training schedules and other related matters to ensure all Guest Relations agents are prepared with updated information before the start of each shift. 召开每日交班会，确保所有员工在接班前做好准备，并知晓酒店最新信息,如：当日预到，新操作流程，特殊关注客人，酒店最新促销活动，培训日程安排及其它相关信息。 Provide assistance and directions to all hotel patrons. Is well known to city guides, restaurants, artists and other people of interest to our guests. 为客人准确提供酒店各营业点信息，熟练为客人推荐城市指南，餐厅，艺术场馆等客人感兴趣的地点。 Supervise the shift operations at the Guest Relations to ensure all guests are attended to efficiently, satisfying their needs and requests, providing a warm and friendly service environment at the Guest Relations. 督导宾客关系每一个班次运作，确保每个客人需求得到有效满足，为客人提供热情友好的服务氛围。 Handle all room allocations for individual and group guests to ensure rooms are ready for check-in upon guest arrival according to their requests indicated upon room reservation. 按照客人预订要求，为散客和团队客人分配房间，确保所有房间在入住前已准备好。 Monitor all VIP guests welcome process, ensure all guests are well taken care of during their staying. 督导VIP客人接待过程，确保客人在店期间得到妥善照顾。 Effectively handle all guest requests, especially pertaining to room and rate requests at the Guest Relations, to maximize room revenue while satisfying guest needs, and be able to assist colleagues in making decisions and diffusing any conflicting situations with guests. 有效处理客人要求，尤其在前台涉及到房间和房价。在满足客人需求的同时做到客房收益最大化，并帮助员工做决定和处理客人争执。 Be well versed with all Guest Relations procedures and be able to assists guests during heavy check-in and check-out periods 精通前台程序，在办理入住和退房的高峰时间段协助员工。 Check to ensure timely completion of assignments and duties by Guest Relations Agents and that all shift tasks are completed by the end of each shift. 检查前台员工及时分配任务和班次工作，确保每一个班次结束时员工已完成所有工作。 Responsible for training of Guest Relations Agents, monitoring their performance to ensure all Agents are following hotel procedures at all times, and to provide feedback and retraining follow-ups when necessary. 负责前台员工培训，检查员工表现，确保所有员工遵守酒店政策程序，并向员工提供反馈，必要时进行跟进和再次培训。 Monitor and ensure proper set up of payment methods for all guests, supported by credit card imprints, deposits or authorized company/travel agent document, relieving any unnecessary financial risks for the hotel. 督导并保证客人有合理的支付方式，如：信用卡预授权，现金押金或者公司和旅行社担保凭证，减少酒店不必要的财务风险。 Carries out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。