To have complete knowledge of the operational systems at Front Office, Service Centre and any other related systems. 全面掌握前厅部，服务中心操作系统专业知识和其他相关系统知识。 Supervises and guides all staff to ensure that hotel policies and procedures are adhered to.  管理和引导员工并且确保酒店政策和程序的执行。 Actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.  积极地获得客人的反馈意见并且通知相关部门改善客人的反馈意见， 确保客人的满意度。 Ensures that all guest complaints are handled efficiently and politely. 确保及时有效而得体地处理宾客投诉。 Regularly walks around the lobby to establish rapport with the guest, play a customer contact role. 定期巡视大堂，与客人交谈，与他们建立良好关系。 Services will be professional and predictable but flexible enough, when necessary, to adhere to the individual needs and wants of guests. 服务要专业及有预见性，而且要在有需要时有充分的灵活性以达到客人的期望值。 Performs any other duties or tasks as assigned by the Front Office Manager. 执行和完成前厅部经理分配的其他管理职责和特定的工作。