1. Develop a thorough knowledge of room locations, room types, rates,discounts, hotel facilities and their hours of operation, special promotionsetc
熟悉酒店客房分布、类型、房费、折扣、酒店设施、营业时间以及特殊促销等。
2. Go through relevant information about arrivals during shift; VIP, Bonvoymember, regular guests, groups, etc. Room situation and functions
了解每一班抵店客人信息，包括贵宾、会员、常客、团体客人抵店相关信息。检查房间状态和功能。
3. Answer all telephone calls in a courteous and efficient manner
高效地、彬彬有礼地回答所有电话。
4. Greet arriving guests with a smile and eye contact using the guest’sname.
以微笑和欢迎的目光交流迎接抵店客人，并使用客人姓名尊称客人。
5. Responsible for obtaining proper payment details and other registrationinformation from the guest
认真地、准确地获取客人付款细节以及其它登记信息。
6. Assign adequate room as per reservation and request from guest
根据预订及客人要求分配房间。
7. Prepare key wallet, with room number and departure date. Hand over roomkey to the guest explain elevator position and wish a pleasant stay
准备房间钥匙卡套，并写上房间号码、离店日期。双手礼貌向客人递呈房卡，介绍电梯间方位。祝愿客人住店愉快。
8. Review arrival information on a daily basis; VIP, Regular guest, Groups,special requests, etc. Follow up with Housekeeping，Room Service and other concerned departments.
上岗前查看当天抵店客人信息，包括贵宾，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和送餐部及其它相关部门。
9. Responsible for correct registration procedure; registration card, roomallocation, credit policy, etc.
负责正确使用登记程序、填写登记卡、房间分配、信用方针等。
10. Maintain good working relations with all departments, especiallyHousekeeping and Reservations. Checks discrepancies and out-of-order rooms, toensure correct room status at all times.
与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，确保随时保持正确的房间状态信息。
11. Responsible for correct handling of cash and cheques, credit cards,foreign currencies, vouchers and invoices.
负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票。
12. Responsible for correct handling of safe deposit boxes.
负责正确处理保险箱业务。
13. Responsible for prepare activities for group arrival, correct definitionof group masters to ensure correct charges.
负责团队抵店前的准备工作，确认团队总账单以确保正确收款。
14. Responsible for prepare activities for group arrival, correct definitionof group masters to ensure correct charges.
负责遵守饭店政策与服务程序，正确完成客人离店手续。
15. Responsible for reservations, changes and cancellations when ReservationOffice is closed.
负责预订部下班后的预订服务、预订变更及取消预订。
16. Report to management on deficiencies and irregularities noted in theoperation.
向上级报告饭店在营业中存在的不足与缺陷。
17. Maintain a thorough knowledge of the room rates, discounts, packages,hotel facilities, special events, etc. and ensures GSA’s knowledge of the same.
熟悉房费、折扣、包价、饭店设施和特殊活动等相关知识，同时确保接待员正确掌握。
18. Responsible for correct selling status in the reception at all times, byclose liaison with Reservations.
与预订部保持紧密联系，确保前台始终处于正确销售状态。
19. Ensure that guest complaints are properly logged and acted upon bytrying to avoid any guest leaving the hotel dissatisfied. Solicits assistancefrom Guest Service Manager or Front Office Manager if needed.
确保迅速、正确记录与解决客人投诉，尽量避免客人带着不满意离开饭店。必要时征求宾客服务经理或前厅部经理帮助。
20. Maintain good knowledge of all corporate programs, ensure GSA’s knowledgeof these programs.
熟练掌握酒店所有合作促销计划，同时确保接待员熟悉掌握。
21. Maintain good knowledge of the Marriott Member Program, ensuring correcthandling, prepares reports and actively participates in enrolling new members.
熟悉万豪会员计划，确保正确处理、准备报表以及积极参与发展新会员。
22. Assist in resolving accounting matters; disputes, missing back-ups etc.
协助解决财务问题，包括有争议的账目问题及丢失的信息备份等。
23. Assist in departmental training and assessments.
协助部门培训与评估。
24. Be alive to new ideas and system which could benefit the department andhotel.
鼓励有利于部门与酒店发展的意见与系统。
25. Assists in departmental training plan.
协助制定部门培训計划。
26. Ensure guest needs and reasonable requests are met.
确保客人需求和合理要求被满足。
27. Review arrival and next day arrival information on a daily basis, VIPs,regular guests, long staying guest, groups, special requests etc. to offer personalizedservice and assistance. Follow up with relevant department.
每日查看当日/次日贵宾、常规客人、长住客人、团队客人以及特别要求，提供个性化的服务与帮助，并通知有关部门。
28. Any other duties as may be assigned from time to time.
承担其他实时被委派的职责。
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