Primary Responsibilities 主要职责:
· Performsall types of food preparation as instructed by the Sous chef in a professionalway to ensure quality and consistency, is fully responsible for his assignedsection.
· Supplyenough mise-en-place and ensure smooth operation.
· Hasknowledge of all preparation concerning ingredients, cooking techniques andpresentation.
· Hasknowledge of all food items concerning ingredients, cooking techniques andpreparation.
· Ensureproduction and quality meets hotel standards.
· 按照副厨师长的要求,有效开展本部门的的工作,做好各种食品的准备工作,并确保食品的质量。
· 准备充足的原料以确保工作正常进行。
· 熟悉所有出品的原料,烹饪技术及装饰。
· 熟悉所有菜的配料烹饪方法及准备工作。
· 确保出品达到饭店的标准。
Knowledge and Experience 知识和经验:
· High school
· Minimum 3 to 5 years’ Hot Dish Supervisor experience in 4 or 5 Star hotel
· Acknowledged managerial skills
· Perfect knowledge of HACCP guidelines
· 高中学历,持有正规专校学习
· 至少3到5年四星或五星级酒店西厨热房或中厨炒锅的相关工作经验
· 具有相关管理技能
· 了解,熟悉HACCP知识
· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
· 监督客房部工作人员,确保客人得到及时和礼貌的服务。
· Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
· 监督客房部工作人员,确保客房,特别是会员、熟客和其它贵宾的客房得到特别重视。
· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
· 除与工程部和洗衣房进行沟通外,还要向其它业务部门,特别是确保前厅部了解准确的客房状况。
· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
· 定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
· 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要,可直接采取纠正措施。
· Follows up on progress of agenda items covered in regular meetings
· 跟进日常所提及的其他需要跟进的客房部的日常事务。
· Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
· 与行政副管家一起管理例行清扫活动,包括春季大清扫等。
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· Supervise the implementation of housekeeping standards and procedures in relation to:
· 监督客房部各项标准和工作程序的执行:
o Bedroom service
o 臥室服务
o Bathroom service
o 卫生间服务
o Valet service
o 洗衣服务
o Cleaning service
o 清洁服务
o Linen maintenance
o 布草维护
· Recommended changes to these standards and training needs on an ongoing basis
· 就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
· 对客房部所有系统有最新和完整的知识。
· Responsible for entering accurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况。
· Maintains and update administrative data
· 维护和更新管理数据。
· Open and close the shift and ensure effective shift hand over
· 负责管理接班和交班工作,以确保交接班过程的有效进行。
· Maintains working area and equipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮。
· Report guest complaints to Executive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况。
· Conform all damage and losing item with operator.
每天与总机和对房间丢失与破损的记录情况
· Distribution and collection of keys
· 分发和收集钥匙。
· Management of all incoming and outgoing calls
· 管理所有的呼入和呼出电话。
· Solve employee grievances
· 解决员工受到的不公正待遇问题。
· Perform Room allocations
· 分配客房
· Perform Room inspections
· 检查客房
· Prioritise arrival rooms
· 排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
· 配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
· 确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
· 协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)
· Manage all special requests made by guests
· 处理客人所有的特殊要求
· Ensure consistency within the department
· 确保部门内工作的一致性
· Management of lost property for the hotel
· 管理酒店的遗失财物
· Ensure you have complete knowledge of room types, layouts and facilities
· 确保具有客房类型,设计和设施的全面知识
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行交接班说明,确保了解酒店的工作和运营需求
· Works with Superior on manpower planning and management needs
· 与上级领导一起进行人力规划和管理需求