保证所有的员工时刻提供客人所期望的,并且符合我们酒店承诺的服务。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
以礼貌高效的服务处理来自酒店外部的客人和我们酒店的客人的投诉,同时对问题的解决要跟进,并且询问客人的满意度。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
备及发出维修、保养申请,确保餐厅得到妥善的保养和维修。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
给员工安排培训提高他们的专业知识和技能。
Conducts training to improve employees’ knowledge and skills.
严格执行额外的合理的任务和职责。
Carries out any other reasonable duties and responsibilities as assigned.
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,协助保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。协助确保洗衣房的运作顺畅、高效。
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Attendant-Laundry/Uniforms is responsible to contribute to the smooth and efficient running of the Laundry Department.
最好拥有酒店或旅游管理领域的本科或专科学历;至少两年酒店运营的工作经验;必须具有良好的解决问题、行政管理和人际交往能力。
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.