Job Describation 岗位职责:
1.Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
通过提供服务品牌和待客热情 使客人满意
2.Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
通过真挚热情的待客及超越客人期望的表现使客人能感受到“我能”项目的带来的体验以打造100%的客人满意度。向员工提供培训及他们所需的资源以提高员工的融入度和团队协作。
3.Adheres to hotel policies and procedures
遵守酒店的政策与程序
Requirements 岗位要求:
1.Ideal candidate will have a minimum of one year hospitality experience in housekeeping
理想的应试者应具有至少1年的酒店客房工作经验
2.Strong verbal and interpersonal skills
较强的口头表达和人际交往能力
3.Strong attention to detail
注重细节
4.Commitment to exceptional guest service
致力于卓越的客人服务
5.A positive attitude
积极的工作态度
6.Adhere to the policies and procedures of the hotel
遵守酒店的政策和规程
7.Strong sense of responsibility and willing to bear hardship
很强的工作责任心和吃苦耐劳精神
- 1年以上相关工作经验
- 尊重客人需求,认真对待客人的提问或投诉,热衷于满足客人期望,时刻提供专业和高水平的服务质量
- 工作自觉主动、负责任
- 愿意接受轮班工作
- At least 1 year similar working experience
- Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards.
- Acts on own initiative and takes responsibility for own work
- Accepts to take shift work
您的职责是在遵循凯悦酒店集团的企业战略及品牌标准的前提下,协助保持所在部门的高效营运,并满足员工、客人及酒店业主的期望。
You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations.