General主要任务
1. Welcomeand acknowledge each guest with a smile, eye contact, and a friendly verbalgreeting, using the guest's name when possible.
用微笑、眼神交流和友好的口头问候来欢迎和感谢每一位客人，尽可能使用客人的名字。
2. Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.
预测客人的服务需求，包括向客人提问以更好地了解他们的需求，观察/倾听客人的需求偏好，并尽可能采取行动。
General Foodand Beverage Services 餐饮服务
3. Maintaincleanliness of work and guest areas by clearing, collecting and returning foodand beverage items to proper area, practicing clean-as-you-go procedures.
通过清理、收集食物和饮料并将其放回到适当的区域，保持工作和客人区域的干净整洁，做到随手清理原则。
4. Communicateadditional meal requirements, allergies, dietary needs, and special requestswith the respective kitchens, and ensure guests’ orders are delivered.
与后厨沟通确认客人的额外用餐要求（如过敏源、饮食需求和其它特殊要求），并确保客人的订单成功送达。
5. Settables according to type of event and service standards, including types oflinens, glassware, plate/chinaware, and silver/flatware,ensuring all supplies meet quality standards.
根据活动类型和服务标准布置餐桌，包括亚麻布、玻璃器皿、盘子/瓷器和银/餐具的类型，确保所有用品符合质量标准。
6. Pick-uptrays and clean tables as needed to ensure a clean dining area.
因需回收托盘并清洁餐桌，确保用餐区的干净整洁。
BanquetRoom Set-up宴会厅布置
7. Set tablesaccording to type of event and service standards, including types of linens,glassware, plate/chinaware, and silver/flatware, ensuring all supplies meetquality standards.
根据活动类型和服务标准布置餐桌，包括桌布、餐巾布、玻璃器皿、盘子/瓷器和银/餐具等类型，确保所有用品符合质量标准。
8. Preparecoffee breaks, carts, and stations with appropriate food and beverages as statedin Banquet Event Order.
按照宴会活动订单的规定准备茶歇、餐车并配备适当的食物和饮料。
9. Preparetables, action stations, buffets, service carts, dessert table/carts andcordial carts with specified tools, wares andequipment according to company standards.
In-Room Dining/Room Service 客房餐饮/客房服务
10. Take room service orders over the phone by following proper telephone etiquette to meet the BSArequirement, answering any questions regarding the menu, inputting orderinto appropriate system, up-selling, following method of payment policies,reading back the order to confirm its accuracy, and providing expected deliverytime.
通过电话接受客房餐饮服务订单并按照BSA要求执行恰当的电话礼仪，回答有关菜单的任何问题，将订单输入相应的系统，进行追加销售，遵循付款政策，检查确认订单准确性，并提供预期的送餐时间。
11. Place and log call back for room serviceorder within appropriate time frame to ensure guest satisfaction.
在适当的时间范围内安排客房餐饮服务电话回访，确保客人的满意度。
12. Notify guests and management of delays inservice delivery and record any issues or complaints via GXP system.
如发生送餐延迟，需通知客人和管理层，并通过GXP系统记录任何问题或投诉。
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