岗位职责:
1. 确保所有服务员遵循品牌承诺并始终提供优异的对客服务
2.礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决
3.管理储存物品的盘点,确保准确的用品供应
4.指引和协助负责清洁的员工的工作
5.以协助和灵活态度与其他管理层员工密切合作,关注酒店的整体成功和客人满意度
JobDescription:
1. Ensures Housekeeping Attendants deliver the brandpromise and provide exceptional guest service at all times
2. Ensures Housekeeping Attendants also provide excellentservice to internal customers as appropriate
3. Manages inventory of stock to ensureadequate supplies
4. Directs andassists in assigning work to cleaning associates
5. Works closely with other management associate in asupportive and flexible manner, focusing on the overall success of the Hoteland the satisfaction of Hotel guests.
1.确保公共区域整洁并与酒店标准一致,保养、供需品和环境都保持高品质。确保环境干净、舒适、温馨并保养良好。
Ensuring the public areas standards with regards to cleanliness, maintenance, supply are consistently maintained at a very high level. To ensure a clean, comfortable, well maintained and welcoming environment.
2.掌握所有设备的操作方法,培训员工安全工作和正确的操作方式。保证所有机器和清洁用品都被正确使用,并与当地的安全标准保持一致以保障安全。
Knows how to operate all of the equipment and train the ambassadors. To ensure all equipment and cleaning supplies are used correctly and in accordance with local safety and security standards to guarantee ambassador safety.
3.进行每月机器检查,确保所有设备都状态完好,可正常工作。
Conduct monthly machinery inventory to ensure all equipments are in good condition and working order.
4.为公共区域清洁员工,准备及分配每天的工作。
Prepare public area cleaner daily work assignment.
5.随时履行部门经理派发的合理任务。
Perform any other reasonable duties as required by the department head from time to time.