l 负责销售部的客户接待工作,包括散客和团队接待,保证接待质量和服务水平。
l 负责集团化营销的客户接待工作,与酒店各部门充分协作,及时准确地反映客户需求和意见,提升客户满意度。
l 通过提供高质量的服务和其他一切合适的方式,执行客户关系管理计划,与客户建立良好、稳定、长期的合作关系。
l 接、发、处理、保管所有客户来电来函及文件,对客户的反馈进行及时传递和处理。
l 积极参与每日、每周例会及月度工作会议,总结工作经验,计划下一阶段工作重点。
l 负责PMS系统中协议客户档案的录入和维护。
l 负责酒店所有销售合同的归档和管理。
l 定期或不定期向销售总监递交客户接待报告,并以此作为业务沟通和制订客户接待计划的基础。
l 完成上级领导指派的其他工作任务。
We are looking for a Service Leader-Floor with following duties and requirements:
我们在寻找一位具备以下特质,并可独立承担相应岗位职责的楼层主管人选:
As a Service Leader-Floor, we rely on you to:
作为酒店楼层主管,需承担以下主要工作职责:
1.Assist floor manager in organizing and managing floor cleaning and maintenance, including but not limited to:
2.Manage assigned rooms and ensure daily cleaning and cleaning in accordance with company standards.
3.Check VIP rooms, floors, floor workshops and other daily activity areas.
4.Ensure regular maintenance and cleaning of guest rooms and corridors.
5.Check the cleanliness of guest linen and the inventory of guest items.
6.Ensure that items are used in accordance with standards and usage plans
1、协助楼层经理组织和管理楼层的清洁维护工作,包括但不限于:
2、管理分配的房间,确保日常清洁和打扫符合公司标准。
3、检查抵VIP的客房、所在楼层、楼层工作间和其他的日常活动区域。
4、保证执行客房及楼道的定期检修和大扫除。
5、检查客用布草的清洁度及客用物品的存货。
6、保证物品的使用符合标准和使用计划
We are looking someone who:
我们寻找的人选需具备:
1.Engaged in floor supervisor work for more than 1 year.
2.Familiar with room management expertise.
3.Cheerful, practical, strong sense of service and responsibility.
4.Have basic English ability.
5.Experience in five-star hotel preparation is preferred.
1、从事楼层主管工作1年以上。
2、熟知客房管理专业知识。性格开朗、工作踏实,有较强的服务意识和责任感。
3、具有基本的英语能力。
4、有五星级酒店筹备工作经验者优先。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合适的人选,那还等什么?马上点击申请按钮吧!
JOB PURPOSE职权范围:
Providesupervision for the execution and co-ordination of all housekeeping services toachieve a level of comfort and satisfaction that exceeds Residents’ expectationand which is cost effective and operationally viable.
监督、检查客房服务的实施,保障优质、高效的服务并降低成本
KEY RESULTS AREAS 职位概要
1.Ensure the maintenance of cleanliness and functionality of Apartments, surroundings/public areas and back of house, achieving zero referrals from Residents.
保证房间、公区、周边环境、工作区域的清洁、完好,努力实现零投诉
2.Check on reports of defects, deficiencies and pests and to ensure that they have been carried out.
检查需维修、改进项目,并跟进处理结果
3.Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counselling staff that deviate.
监督公司规定、程序的执行,保证住客和员工的安全。劝诫处罚违纪员工。
4.Ensure efficiency and the maintenance of operational readiness of equipment and supplies.
保证设备、物品的有效使用。
5.Conduct training e.g. OJT, chemical and equipment usage etc. and to counsel staff when performance does not reach the required standards
组织在职培训(例如:清洁剂、设备的使用),帮助工作不达标的员工
6.Anticipate Residences’ needs and exceeded their expectation, through courtesy calls and Resident contact time, liasing with CRE, Sales and marketing and to communicate these needs.
预见住客的需要,并完美实现。通过电话或拜访了解住客需求,与市场部人员及时沟通住客信息7.Supervise the service of P.A, Pest control, garbage disposal.
分包商的服务品质检查(公区清洁、消杀、垃圾清运)
8.Ensure the room status
更新房态