·确保所有公司都根据品牌的标准执行并恰当的运用。
Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
·坚持发扬“群策群力”的精神,确保以协助和灵活的态度与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
·根据消费者审计报告的结果,确保相关改进措施的跟进执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
·检查并确认房态报表。
Checks and verifies room status report.
·完整且准确的记录房态报表。
Records and completes the Attendant’s Verification Report accurately.
·检查及补充行政酒廊的物品并根据消耗情况入账。
Checks and replenishes Executive Bar. Raises bills for consumed Executive Bar items.
·报告房间的缺陷。
Reports room defects.
·报告丢失和损坏的项目。
Reports lost and damaged items.
·清洁并整理客房。
Cleans and make-up guest rooms.
·换下有污渍的布草。
Empties soiled linen.
·清洁及打扫洗手间和储藏室。
Cleans and tidies pantry and toilet.
·维护走廊及外围区域的清洁。
Maintains the cleanliness of corridors and surrounding back areas.
·用手推车清洁及运送物品。
Cleans and packs the trolley.
·检查及清洁运行的设备。
Checks and cleans operating equipment.
·更换房间的各种小家电的电池。
Changes the batteries of kinds of electric workers in room.
·为客房更换鲜花。
Refreshes flowers set in guestroom.
·提供做夜床服务。
Provides night turndown service.
·电话系统更新房态。
Updates room status via telephone interface system.
· Sign in for attendance in full uniform, uniform must be cleaned and presentable.
· 身着全套制服签到,制服应干净整洁。
· Assist to supervisor and supervise the department operation.
· 协助主管并监督日常工作。
· Supervise and delegate duties to all staff within the job scope and to prepare their work schedules.
准备员工工作计划,在职责范围内管理并委派工作给员工。
· Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor if complaints and requests cannot be handled.
· 迅速巧妙地处理客人的投诉和要求,确保客人离开酒店前对酒店提供的服务感到满意,如果无法妥善处理客人的投诉和要求应请求主管的帮助。
· Should be alert and attendant while guest are swimming. Should not live the guest in any case alone.
· 客人游泳时提防并注意客人的安全,任何情况下不能把客人单独留在游泳池。
· Should inform immediately to management in case of any incident occur around swimming pool.
· 泳池范围内发生任何突发事件要立即通知管理层。
· Make sure that guest should be saved if he/she is drowning or face any trouble.
· 在客人遇到麻烦时确保他/她的安全。
· Should be able to provide first aid to guest . Should call for emergency help immediately.
· 给客人提供急救服务并立即拨打紧急救助电话。
· Conduct daily inspections of swimming pool.
· 每日检查游泳池。
· Make sure that swimming pool are hygienically cleaned.
· 确保对游泳池进行消毒清洁。
· Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club staffs for the information of recreation manager / supervisor.
· 保管每日信息本并记录下一班应跟办的事项,客人投诉,不寻常的行为,以供康乐经理/康乐主管参考。
· Report all maintenance to the Engineering Dept. and check maintenance work to be done or not.
· 向工程部汇报所有维修问题并检查维修是否已经完成。
· Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies.
· 控制客用品消耗,检查清洁用品是否有足够存量。
· Must be thoroughly familiar with the duties of every employee in his area.
· 必须非常熟悉每个员工所负责区域的工作职责。
· Report any malfunctioning of equipment to Superior.
· 向上级报告所有机器设备故障。
· Perform common duties and other duties as assigned by Management.
· 执行其它由管理层分派的工作。