微笑热情地迎接客人,并及时引领客人就座。提供菜单,介绍特色菜品,并准确记录客人的餐饮订单。
按照服务标准为客人上菜和提供饮品。确保菜品摆盘美观,饮品及时添补。
在整个用餐过程中关注客人需求,如添水、调整餐具摆放,并迅速处理客人的要求。
礼貌地处理客人投诉或问题,并及时报告给主管以便妥善解决。
在开餐前和结束后摆台和清理餐桌。确保用餐区域干净、整洁,餐具和调味品配备齐全。
通过向主管报告食品、饮料或餐具短缺情况,协助进行库存管理。
参与餐前准备工作,如折叠餐巾、布置餐桌和检查设备功能。
向客人推荐特色菜单、每日特供和推荐饮品,以增加销售额。
向客人介绍菜品的产地、食材和烹饪方法,以提升客人的用餐体验。
岗位要求
· Good communication and interpersonal skills, with the ability to serve guests attentively.
良好的沟通和人际交往能力,能够周到地为客人服务。
· Familiarity with basic food and beverage service procedures and etiquette.
熟悉基本的餐饮服务程序和礼仪。
· Ability to work in a fast - paced environment and handle multiple tasks simultaneously.
能够在快节奏的环境中工作并同时处理多项任务
高中及以上学历。有酒店服务或餐饮服务职业培训者优先。
有餐饮服务行业工作经验者优先,应届毕业生也欢迎应聘。
·Deliver Professional and Quickly Cleaning and Ironing Service
提供专业快捷的洗涤及熨烫服务
· Responsible for cleaning, putting, and ironing and folding guest items and talent uniforms.
负责客衣和制服的整理,摆放,熨烫,折叠。
· To report for duty punctually in full regulation uniform.
正确着装上岗。
· Operates tumblers ensuring proper weight of load and correctness of temperature.
正确操作滚筒机确保机器能负荷正确衣和合适的温度。
· Drains condensate by opening valve at start of work day and cleans tumbler of lint at specified intervals and ensure that the tumblers are empty at the end of the day.
在每天工作前排完污水,间歇清理机器,确保每天工作完后机器无积存污水。
· Coordinates with checker / marker on priority guest items to be laundered.
协助水洗员分类和烘干布草。
· Assists in washing and drying hotel linen.
协助水洗和干洗酒店的布草。
· To maintain cleanliness of working area at all times.
时刻保持工作区域的清洁。
· Responsible for final checking of guest items when folding.
折叠布草时,做最后的质量检查。
· Control the temperatures by automatic system and know about hot dry and cool dry.
通过自动系统控制温度,以明白冷烘干和热烘干。
· Fold all kind of towels that need to be folded.
折叠好所有需折叠的巾类。
· Transport all dried linens to folding area.
将已折叠好的布草送到仓库存放。
Provide Guestroom Experience that Exceeds Guests’ Expectations
提供超出客人期望的客房体验
· To provide courteous and professional service at all times.
时刻提供礼貌和专业的服务。
· Cleans and maintains work area, report equipment malfunctions to superior.
在熨烫之前检查和整理布草,如有污渍,拣出返洗,保持工作区域的卫生,如机器出现故障及时通知主管。
Work as Part of the Laundry Team
作为洗衣房团队的一员
· To maintain good working Relationships with your colleagues, and all other departments.
与部门内部和其他部门人才保持良好的工作关系。
· To maintain the cleanliness of the working area at all times.
保证工作区域的干净整洁。
· Assists in the laundry activities.
协助所有洗衣房工作。
· Attend training programs and section meeting.
· 参加培训和部门会议。
· Shifts personnel from one job to another as necessary and with approval of superior.
如需调班,应及时通知主管。
· Performs duties common to all non-supervisory personnel and other duties as may be assigned.
在主管不在时,自觉履行工作任务。
· To have a complete understanding of the talent handbook of the Hotel and adhere to the regulations contained within.
对酒店的人才工作手册有明确的了解,保证行为符合规范。
· To maintain a high standard of personal appearance and hygiene at all times.
时刻保持高水平的个人仪容仪表。
Clean and service assigned guest rooms and corridors to the highest standards possible.
确保对所指定的客房及走廊提供最高标准清洁及服务。
1.Cleans up to 13 rooms in a 8-hour shift, ensuring all standards of lay out and cleanliness are that of Hilton laid down policy. 在8小时工作时间内清扫13间客房,确保所有客房达到希尔顿酒店制订的政策。
2.Ensure highest standard of cleaning in assigned areas.确保所分配的区域的高度清洁。3.Ensure guest privacy is respected when DND status is displayed.确保在“请勿打扰”状态下客人的隐私被维护。
4.Offer all possible assistance to guests and respond to guests request.尽可能地为客人提供帮助,响应客人的要求。
5.Cleans and supplies guest rooms according to standards and procedures.按照程序和标准打扫和补给客房。
6.Does turndown service when required.需要时提供开夜床服务。
7.Ensure master keys are kept secure at all times.随时保证万能钥匙的安全。
8.Keep trolley neat and adequately supplied.保持手推车的整洁和充分的补给。
9.Maintain all equipment in good working condition.维持所有的装备处于良好的工作状态。10.Keep linen room neat and in good order.保持布草房的整洁和井井有条。
11.Keep floor linen rooms neat and tidy.维持楼层布草房的干净和整洁。
12.Ensure a high level of cleaning is maintained in your work area.保持维护所在工作区域的高度整洁。
13.Report any loss or damage of linen, furniture, fixture or equipment to the Floorsupervisor.向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害。