Primary Responsibilities 主要职责:
· Make guests friendly when provide personal service. Ensure guests feel the real five star service level .
· Provide clean room service according to the hotel standard to make sure the Highest guests satisfaction.
· Make sure all the vacant room can be rent at any time.
· Clean the floor and all the service areas according to the hotel standard.
· Finish the work list when a room is cleaned.
· Check and put the articles in the min-bar and open a bill list.
· Write a bepont of cleaning the room after cleaning a room.
· 在提供个人服务时要让客人感到亲切,确保客人感受到的服务是真正的五星级服务。
· 根据酒店所建立的标准提供干净的客房服务,以确保客人最大程度的满意。
· 确保所有的空房间随时保持出租状态。
· 根据酒店标准打扫客用楼层和所有服务区域。
· 每做完一间房后应完成做房工作表。
· 检查、填充迷你吧内的物品并开出账单。
· 每打扫完一间房后填写做房报告表。
Knowledge and Experience 知识和经验:
· Health and hard working.
· 1 year abobve experience.
· 身体健康,能吃苦耐劳。
· 有同等岗位一年以上经验。
1.楼层服务员的职责是打扫和维护客房及其所负责楼层的公共区域,按照酒店统一的标准和指导方针政策在一个干净有次序环境中提供友好、有效率的对客服务
Room Attendant is responsible to clean and maintain guest rooms as well as surrounding areas, also provide guest services on the assigned guest floor in accordance with the standards, guidelines and policies established by the Hotel, in order to ensure friendly, efficient and customer orientated service in a clean and orderly environment. Guest delight is the primary focus of all the duties and functions of a Room Attendant.
2.补充客用品;检查、补充、收取小酒吧物品的费用,接收洗衣或干洗;提供客衣服务的相关工作,包括递送布草、收取客衣等
Replenish guest supplies.Check, replenish and post charges of consumed mini bar items.Pick up laundry and dry cleaning items.Carry out valet services when required including delivery of linen or processing laundry orders.
3.向主管及客房办公室汇报酒店客房内的损坏或故障情况;及时向主管汇报并上交客人遗失物品至客房部办公室;保持和办公室、主管以及经理的联系,确保客房楼层维持最好的状态
Report damage or malfunction in hotel rooms to superior and Housekeeping office. Report and submits lost and found articles to superior / Housekeeping office immediately. Communicates frequently with Housekeeping Office and supervisor or manager on the status and conditions of guest floor.
4.准确记录所负责区域的房态;报告差异房
Record room status in allocated section accurately. Report room discrepancy.