SCOPE 范围
Responsible for cleaning the rooms and public areas in accordance with Kempinski standards
and procedures, and personalized service is provided according to guests' expectations.
按照凯宾斯基的标准和流程对房间和公共区域进行打扫，并根据客人的需求提供个性化服
务。
MAIN RESPONSIBILITIES 主要工作职责
Clean assigned occupied and vacant apartments according to the standards established by
the hotel.
根据饭店的标准清洁住客和空置公寓。
Clean the apartments, including bed making, dusting the room, furniture, cleaning the washroom, replenishing toilet paper, changing towels, wiping dust, cleaning the bathroom and kitchen counter, stove surface top areas, vacuuming the carpet and wiping wooden floors with floor mats and disposing of garbage. Report the room status in the WeChat working group after the room cleaning: tenant is at home, not at home or sleep out. For vacant apartment, in addition to the above, it also includes sofa cleaning and carpet shampooing, and the deep cleaning of all kitchen equipment, facilities, furniture and all areas ofthe apartment.
根据饭店卫生标准打扫住客公寓，包括铺床、打扫房间、家具和卫生间，补充卫生纸、更换毛巾、擦尘、清洁浴室、厨房台面和灶台，用吸尘器清扫地毯、用地托擦拭木地板和处理垃圾。打扫完毕时，及时在工作群里上报住客房状态:客人在家、客人不在家或外宿。对于空置公寓，除上述内容外，还包括沙发和地毯的清洗，所有厨房设备、设施、家具和公寓所有角落的深度清洁。
While cleaning the apartment, verify that all equipment and furniture is in good condition
and fiunctioning, and report to the supervisor for any items that need to be repaired. Do
not wear indoor cleaning slippers in public areas.
在清洁公寓时，确认所有设备和家具处于正常工作状态，有需要维修的，及时向主管报告。请勿在公共区域穿着室内打扫时穿的拖鞋。
Keep the hygiene and order of the work trolley.
注意工作车的卫生和整齐。
Pay special attention to the apartment tenants with special cleaning time and preferences.
特别注意有特殊打扫时间和习惯的住客公寓。
Report to supervisor for anything that need to be repaired in the corridors and public areas around or outside ofapartments.
向主管报告公寓周围、外部走廊、公共区域内需要维修的项目。
Do not talk loudly in public areas and apartments, and avoid talking about the privacy of
the tenants and employees.
不在公共区域及公寓内大声交谈，避免谈论住客和员工的隐私。
Knowledgeable of hotel product and promotions in order to answer tenants’ questions.
了解饭店产品和促销知识，以回答租户的问题。
Answer all tenants’questions/requests in a friendly and caring manner, take appropriate
actions or, if needed, report to supervisors. lt may be providing information, giving an
extra amenities such as a towel, etc.
以友好和关心的方式回答所有租户的问题、要求，采取适当的行动，如需要时，将
问题提交给有能力处理问题的相关人员。有可能是提供信息，为客人提供额外的物
品，如毛巾等
Record relevant information on the apartment cleaning sheet for query. For any special
requests need to be followed up, guest registration discrepancy, safety hazards, report to
the supervisor.
在房表上记录相关信息，以便查询。将客人的特殊要求，登记人数差异，公寓内潜
在安全隐患立即报告主管。
Report to the supervisor for any lost and found items at once and coordinate with
supervisor when taking items down.
发现客人遗留物品立即向主管报告，在取回物品时与主管协调。
Keep grooming match with standard.
根据饭店及品牌标准保持个人仪容仪表。
Conduct health regulation, safety policy,
执行健康及安全法规、政策及程序。
Settle danger situation and inform potential danger.
采取行动排除危险情况，并及时通知危险隐患。
Carry out all the process ofsafety emergency.
执行酒店安全紧急情况政策及程序。
Ensure heart of house clean, safe and hygiene.
保证酒店后场区域与前场区域保持同样干净、安全、卫生。
Keep analysis,evaluate.improve self-behaviour.
不断分析、评估、改进个人工作表现。
Comply with code of conduct.
遵守道德行为规范。
Comply with Staff Handbook and related policies.
遵守《员工手册》的相关规定。
Complete the temporary job assigned by the reporting leader.
完成上级安排的临时性工作。
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.
根据业务和酒店的需要，可以随时添加额外的职责和任务。
