【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Public Area Supervisor supervises groups of Cleaners to maintain high cleaning standards of the Public Area within the hotel premises and ensure that all equipment is functional in line with Hilton and the hotel policies and procedures.
What will I be doing?
As the Public Area Supervisor, you will be responsible for performing the following tasks to the highest standards:
• Distribute assignments to Public Area Attendants on duty.
• Inspect the entire public area in sequence.
• Ensure proper cleaning and vacuuming is carried out in the restaurant outlets, function rooms, lobbies and restrooms.
• Report any damage of carpet or furniture, etc. for immediate repairs and follow up on urgent repairs.
• Check that all equipment is functional, clean and properly stored.
• Check all restrooms frequently to keep up a hygienic standard.
• Ensure the cleanliness and hygiene of the corresponding areas and adequate staff are assigned to VIP functions.
• Check the backstairs to assure that cleanliness is maintained.
• Train and supervise employees on the proper use of chemicals.
• Ensure that flowers and plants are in good condition, acting according to procedures when there are issues and informing the suppliers to change them when needed.
• Ensure that the Public Area’s storeroom is clean, chemicals and tools are prepared well.
• Check Public Area team members’ grooming, personal hygiene and appearance.
• Assist with the preparation of team members’ duty rosters.
• Assist with team members’ trainings and development, supervising their performance.
• Record the daily attendance of public area’s team members.
• Maintain good communication with other departments.
• Deliver high quality service to guests.
• Ensure effective cost control.
• Adhere to hotel cleaning and maintenance programs and keep your work area clean.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
在遵循希尔顿集团及酒店政策程序的前提下，负责监督确保酒店内所有的公共区域达到酒店的清洁标准。维护保持所有的清洁设备状态完好。
我的具体职责是什么?
作为公共区域主管，您将应以最高标准完成以下任务：
• 负责当班公共区域员工的工作安排。
• 按顺序巡视整个公共区域。
• 确保在餐厅出口、多功能厅、大堂和洗手间进行合适的清理。
• 要及时汇报地毯和家具的损坏，以便急修及降低损失。
• 及时汇报并跟进急修事宜。
• 检查确保机器状态完好、整洁干净，正常工作及妥善存放。
• 检查所有洗手间始终处于高卫生标准。
• 在VIP接待时，按照保证相应区域的清洁卫生，并安排充足的人手。
• 检查楼梯确保卫生及清洁。
• 培训监督员工正确使用化学药剂。
• 负责酒店公共区域的鲜花和植物的状态良好，如需更换，请按照流程。
• 确保PA仓库干净整洁， 清洁用品和工具充足。
• 检查公共区域员工的仪表,个人卫生和形象。
• 协助准备员工排班表。
• 协助进行员工的培训和发展。
• 指导员工表现。
• 记录所有公共区域员工出勤的情况。
• 同其他部门协调工作。
• 提供高品质的对客服务。
• 有效控制成本。
• 坚持酒店的清洁和养护程序。
• 保持维护所在工作区域的高度整洁。
• 遵守酒店的工作政策及程序，遵守希尔顿的商业行为规范以及员工手册中的条款。
• 如有必要 ,酒店管理层有权更改或补充该职位描述。
• 完成任何其他合理的职责和被指派的职责。
【任职要求】
What are we looking for?
A Public Area Supervisor, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum of 2 years as a Public Area Attendant or 1 year as a Public Area Supervisor in the Housekeeping department.
• English literate to meet business needs.
• Good knowledge of public area operations.
• Effectively understand and utilize resources.
• Able to lead and guide a small group of subordinates.
• Good knowledge in using chemicals and cleaning machines.
• Physically fit, able to work long hours and have good eyesight.
• Able to supervise others well and possess good communication skills.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿公共区域主管始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
• 具有良好的关于公共区域基本运作方面的专业知识。
• 有效理解和利用资源。
• 具备一定的领导能力。
• 具有良好的清洁机器及清洁剂使用方面的技能。
• 管家部两年以上公共区域服务员或一年公共区域主管工作经验。
• 视力良好。
• 身体健康，能够适应长时间工作。
• 良好的管理及沟通能力。
• 能说简单的英文，能读懂宴会申请单。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
