Customer Service宾客服务 ·        Ensure that all employees deliver the brand promise and provide exceptional guest service at all times. 确保所有员工遵循品牌承诺并始终提供优异的对客服务。 ·        Ensure that employees also provide excellent service to internal customers in other departments as appropriate. 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。 ·        Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。 ·        Maintain positive guest and colleague interactions with good working relationships. 与客人和同事保持基于良好工作关系的互动接触。 ·        Establish a rapport with guests maintaining good customer relationships. 与客人建立并保持良好的客户关系。   Operational 营运 ·        Ensure that minimum brand standards have been implemented. 确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。 ·        Embrace all the standard of Niccolo Hotels Global expectations. 遵循执行全球尼依格罗酒店期望值。 ·        Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。 ·        Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和灵活的态度和“团队协作”的精神与其他部门合作。 ·        Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 对于客户调查结果做出回应并落实相应的改善措施。 ·        Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests. 向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。 ·        Takes orders and serves Restaurants, Bars & Events to guest according to the established sequence and procedures. 根据所定的程序接受点菜并为客人服务食品及饮料。 ·        Fully conversant with all aspects of the Micros Computer System. 完全了解Micros 电脑系统的各方面。 ·        Ensures all Restaurants, Bars & Events items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements. 根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护。 ·        Takes guest order and serves items without unnecessary delay. 记录客人点菜并及时提供产品和服务，不得无故延误。 ·        Familiars and have good knowledge of the Outlet’s Menu and Wine List. 熟悉并对餐厅菜单和酒单有相当的了解。 ·        Up-sells beverage to increase the revenue. 促销饮品以提高营业收入。 ·        Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions. 向餐厅领班/副理报告所有困难及问题，以便解决和跟进。 ·        Maintains par stocks of beverages and guest supplies. 保持所有酒水和客人供应品的标准库存量。 ·        Prepares mise-en-place according to the requirement and operation needs. 确保根据要求和运作需要做好餐前准备工作。 ·        Clears and resets counters or tables. 清洁并重新摆设餐台和餐桌。 ·        Prepares and serves Cocktail as requested. 根据要求准备及服务鸡尾酒。 ·        Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions. 在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。 ·        Ensures all beverage stock are kept in the proper storage under the appropriate temperature. 确保所有饮品在适合温度下的妥善储存。 ·        Ensures all glasses are well polished. 确保所有杯具的光亮、洁净。 ·        Assists in Bar stock inventory and maintains an accurate inventory record. 协助对酒吧的盘点并保持准确的盘存记录。 ·        Submits request for replenishing the beverage items in the Bar. 提出补充酒吧饮品的申请。 ·        Verify cash received ensuring only genuine money been collected. 核对收取的现金，确保所收现金都是真钞。 ·        Verify all credit cards presented by guest within validity of the card. 核对所有客人呈交信用卡，确保所有信用卡都在有效期内。 ·        Strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 遵守财务部发出的关于收银及现金处理的政策和程序。 ·        Report and explain any discrepancies in outlet checks, daily transactions and reports. 报告并解释在餐厅查账、每日转账和汇报中出现的差额。   Personnel 人事 ·        Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics. 支持、证明并加强尼依格罗酒店价值观和文化的特点。   Other Duties 其他职责 ·        Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. 理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。 ·        Ensures high standards of personal presentation and grooming. 确保高标准的个人形象和仪容仪表。 ·        Respond to changes in the Restaurants, Bars & Events function as dictated by the industry, company and hotel. 根据行业、公司和酒店对于餐饮及宴会部职能要求的变化做出反应。 ·        Exercise responsible behavior at all times and positively representing the hotel and Wharf Hotels. 任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店集团。 ·        Attend training sessions and meetings as and when required.  需要时参加培训课程和会议。 ·        Carry out any other reasonable duties and responsibilities as assigned. 执行分派的任何合理任务和额外职责。