§ 确保员工适时的为其他部门员工提供同样优质的服务。
Ensures that Front Office employees also provide excellent service to internal customers as appropriate.
§ 协助贵宾和常住客的接待及入住登记,确保由助理经理接待这些客人。
Assists in greeting and checking-in VIP and Long Stay guests, ensures that they are met by an Assistant Manager.
§ 确保所有前厅部员工知悉最新的促销信息,规章制度及其他重要信息。
Ensures that all Front Office employees are aware of current promotions, policies and other important information.
§ 确保所有前厅部员工熟悉掌握酒店的产品知识及服务标准。
Ensures that all Front Office employees are familiar with the hotel’s products and services.
§ 贯彻集团统一的顾客认知程序并维护相关的顾客信息数据库。
Implements consistent guest recognition programmes and maintains a relevant guest history database.
§ 礼貌而高效地处理所有客人和内部的投诉和询问,确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§ 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
§ 繁忙时期确保礼宾部,行李部及其他各个区域均能有条不紊地运作并实现酒店的品牌承诺。
Spends time in Front Office and Concierge / Bell departments during peak periods to ensure that all areas are managed well by the respective teams and deliver the brand promise.
§ 确保客人信息的历史记录得到精确的维护,并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered line space at font 10