COMPANY
PROFILE
Value Retail is the
creator and operator of The Bicester Village Shopping Collection – with 11
luxury shopping destinations in Europe and China, home to more than 1,200
boutiques of the world's leading luxury fashion and lifestyle brands, offering
exceptional savings all year round.
What sets us apart: A
Distinctive Fashion Experience. If you
have what it takes to create something extraordinary every day, then look no
further – this is where you need to be!
At Value Retail China, we all share the same ambition: to create
extraordinary experiences for our guests, brand partners and colleagues. We are entrepreneurs at heart, passionate
about what we do, and we never take no for an answer.
POSITION
SUMMARY
The Senior Ambassador is
responsible for establishing a warm, welcoming and professional atmosphere for
all our guests, members, executives and staff at all times. Located at Guest
Welcome Centre, and all public areas, Ambassador provides exceptional service
and works as a true representative of village hospitality.
KEY
RESPONSIBILITIES
The Guest Welcome
Centre Senior Ambassador must
demonstrate an inherent understanding of guest needs and deliver excellent
standards in service and hospitality, which surpass guest aspirations, making
it special right from the start.
The Guest Experience
Team is predominantly focused on providing
a “World Class VIP” welcome to Shanghai Village to encourage our guests to “discover us, shop with us, recommend us and return to us”. The
team has a specific emphasis on:
·
The Ultimate
Hospitality Experience
·
Promoting a range of
innovative and efficient “concierge style services” including valet
parking and Handsfree Shopping.
·
Problem solving for
guest and demonstrate guest oriented service at high standard.
· Engage with
High-Net-Worth guests to understand their needs and establish personal
relations for individual personalized service.
· Being luxury ambassadors for hospitality,
guest services & Value Retail
SKILLS AND QUALIFICATIONS REQUIRED
·
Proven
track record of exemplary success in a Host, Customer/Guest Services or Tourism
role within a premium or luxury environment (which might include Hotel,
Tourism, Retail, Events sectors).
·
Intuitive
and able to prioritise and adapt effectively.
·
Good
interpersonal skills, be able to deal with international guests, with impact
& influence.
·
A
keen interest in the leisure and retail industry.
·
Computer
literate and fully conversant in the full suite of Microsoft Office
Applications including Outlook.
·
International
languages are highly desirable, in particular English and/or other languages or
dialect.
职位摘要
资深迎宾大使负责在任何时候为我们的所有客人、成员和工作人员营造一种热情、欢迎和专业的氛围。
主要职责
客户体验团队主要致力于为上海村提供“世界级VIP”欢迎，鼓励我们的客人“发现我们，与我们一起购物，推荐我们，并给我们反馈”。该团队特别强调：
· 极致的酒店体验
· 推广一系列创新高效的“礼宾式服务”，包括代客泊车和免提购物。
· 为客人解决问题，并以高标准展示以客人为中心的服务。
· 与高净值客人接触，了解他们的需求，建立个人关系，提供个性化服务。
· 成为宾客服务和零售的奢侈品大使
所需技能和资格
· 在高级或豪华环境中（包括但不限于酒店、旅游、零售行业），在接待、客户/客人服务或旅游方面取得了卓越成功的记录。
· 直观，能够有效地进行优先级排序和调整。
· 良好的人际交往能力，能与国际客人打交道，有影响力。
· 对休闲和零售业的浓厚兴趣。
· 精通计算机，熟悉包括Outlook在内的全套Microsoft Office应用程序。
· 国际语言是非常可取的，特别是英语或其他语言或方言。
