工作职责 茶饮制作与设计： 依据餐厅健康理念及季节，熟练冲泡养生茶饮（花草茶、果茶、中式养生茶等），掌握传统与现代冲泡技艺，确保风味与功效。 专业服务与推荐： 热情接待客人，清晰介绍茶饮原料、健康益处及搭配建议，根据客人需求和餐点提供个性化选择。 知识传递与支持： 向客人分享基础茶饮养生知识，积极推荐特色茶饮及零售产品，协助点单。 区域维护与协作： 负责茶饮操作区清洁、器具保养及原料管理，符合卫生标准；与团队协作确保服务流畅，提升整体用餐体验。 任职资格: 知识与技能： 熟悉茶叶及养生草本特性、功效与冲泡；具备扎实的茶饮制作技能；了解基础营养学或养生理念者优先。 个人素质： 热爱健康养生，形象亲和，服务意识强，沟通表达佳；细致负责，注重卫生；具备团队精神，适应轮班（含周末节假日） 经验： 有茶艺师相关经验优先；茶艺师认证为加分项。

岗位职责 §  Provide one stop service to all Sangha Guests from Prearrival to post departure 为音昱水中天的客人从抵达前至离店后提供一站式服务 §  To handle and resolve complaints and problems，timely share with other Heads of Departments. 负责并解决宾客投诉及相关问题，及时跟相关部门负责人分享。 §  To anticipate issues and resolve these before they become problematic. 提前预见可能出现的问题，并在问题发生前准备方案并解决相关问题。 §  To increase guest interaction and to drive the guest satisfaction score of the retreat. 增进与宾客的互动，从而提升整个音昱水中天的宾客满意度。 §  To push and ensure all team members to compile and record guest preferences, like and dislikes, and to track it in preference sheet or guest profile system. 推动并确保所有成员收集并记录宾客偏好、偏爱、禁忌，并将它记录在宾客偏好表或宾客档案中。 §  Coordinate activities with other Retreat departments in order to facilitate increased levels of communication and guest satisfaction. 与音昱水中天的其他部门有效沟通并协调所有服务以确保信息沟通顺畅，从而提升宾客满意度。 §  To regularly inspect the quality of service provided by all wellness concierge team members, and to ensure that all services are delivered according to standard. 经常对部门所提供的服务品质进行检查，从而确保所有服务符合标准。 §  To assist relevant departments of retreat for any basic requests to give quick and respond service to the guests. 协助其他相关部门迅速响应并解决宾客的基本服务需求。 §  To maintain appropriate knowledge about local area, events happening in Suzhou. 充分掌握苏州本地的相关知识、热点活动等。 §  Carry out other ad hoc tasks and duties as required by Wellness concierge manager and senior management. 处理部门经理及高级管理层委派的其他工作和任务。 任职要求 §  Fluent in English 流利的英语沟通能力 §  Optimistic, Charming, Collaborative Characters 灵活机敏，充满魅力，协作共赢的个性特质 §  Backgrounds range from Hotel, Resort, Wellness. 具有酒店、度假村、康养中心相关背景。

特别要求：筹备项目在北京，要求有北京五星级度假酒店筹备、经营经验。 【岗位职责】 1、 全面负责酒店筹开及经营管理。 2、 建立、健全酒店的组织管理系统，使之合理化、精简化、高效化。 3、 负责实现酒店的营业收入指标和利润指标。 4、 负责制定酒店的经营预算和决算，提出更新改造和投资计划。 5、 落实酒店年度财务预算，向各部门下达年度工作指标。 6、 督促酒店维修保养工作和酒店安全管理工作。 7、 负责做好酒店与各界人士的公共关系,树立酒店良好形象。 8、 做好酒店机构设置、员工编制及重要人事变更。 9、 指导培训工作，培养人才，提高整个酒店的服务质量和员工素质。 【岗位要求】 1、具有五年以上五星级酒店总经理工作经验。 2、具有丰富的筹备筹开经验，有四合院或类似高端业态联合高端五星酒店经验者优先考虑。 3、大本以上学历，相关管理专业。 4、 熟悉酒店各部门服务及管理流程。 5、 善于管理和经营团队，事业心强。 6、 有较强的沟通、计划、决策和综合判断能力。

【岗位职责】 1、负责酒店前台日常接待工作，包括为客人办理入住、退房手续及换房等业务 2、准确处理各类预订信息，及时更新房态并协调客房部确保房间清洁进度 3、受理客人咨询、投诉及建议，妥善处理突发事件并做好记录与反馈 4、熟练操作酒店管理系统（PMS），确保账务处理准确无误 5、维护宾客关系，主动识别VIP及常客需求，提供个性化服务 6、负责前台区域整洁有序，保管好现金、票据及重要物品 【岗位要求】 1、普通话标准，具备基础英语沟通能力（需能处理简单涉外接待） 2、掌握基础办公软件操作，打字速度不低于40字/分钟 3、形象端正，无明显纹身 4、能适应倒班制（含夜班），节假日轮岗工作 5、具备服务意识与应变能力，有酒店实习经验者优先 6、需持有有效健康证，无犯罪记录

【岗位职责】 1、各类西式菜肴的烹调制作，根据卫生标准严格操作安全生产，保证食品的质量。 2、严格遵守每个工作流程,妥善保管各种冷荤原材料，合理用料，降低消耗成本。 3、负责对专用工具、砧板、容器等消毒工作，同时也要保持冰柜、烤箱等清洁卫生。 4、检查每日餐后的原料消耗，及时申购、补充。 5、配合食品检验部抽查菜品及留样品种并进行化验，确保宾客食品的安全。 【岗位要求】 1、为人正直，有责任心。 2、有多年厨房冷菜或热菜工作经验 3、身体健康，能吃苦耐劳。

【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好 4、会说基本英语口语

【岗位职责】1.按照下达的任务单，组织制作各种面点、甜品产品。2.检查员工仪容仪表及个人卫生。3.注重质量，严格把好面点制作质4.根据员工特点搞好技术指导和业务培训。5.完成厨师长交派的其他工作。【岗位要求】1.中专及以上学历，沟通表达能力较好。2.具有西饼房相关管理工作经验1-2年以上。3.熟悉西式面包、甜品制作，有一定的创新意识 。

工作职责： 领导和监督技能 管理和激励管事部团队，确保高效服务和高质量标准。设定明确的目标和期望，为团队发展提供反馈和指导。 客户服务导向 确保客人获得优质服务，及时解决任何疑虑或问题。致力于让客户满意并超越客人的期望。 沟通技巧 与团队成员、管理层和客人进行有效沟通，以促进顺利运营。积极倾听并做出适当回应，以确保清晰理解并有效解决问题。 团队合作 营造积极、合作的工作环境，鼓励团队成员齐心协力，共同实现目标。与其他部门建立牢固的关系，确保无缝服务交付和高效解决问题。 解决问题 及时发现并解决运营问题，实施创新解决方案以保持服务质量。预测潜在问题并采取主动措施防止其发生。 运营效率 实施高效的工作流程和系统，以最大程度地提高生产力并减少浪费。监控绩效指标并做出数据驱动的决策，以提高运营效率和客户满意度。 任职资格： • 至少 3 年五星级酒店工作经验 • 至少 2 年酒店业管事部团队领导经验 • 熟悉 HACCP

岗位职责 1.鼓励预定团队实现一贯的Reservation高分。 2.实施宾客意见调查问卷，提高部门服务质量。 3.熟悉处理房间预订的程序，给宾客提供最新和最准确的房况信息。 4.落实”预订未到宾客”的名单和每日团队取消情况。 5.为所有的预订部员工准备工作时间和日程表。 6.管理每日/每月/每年的所有的日常通信的书写。 7.根据预订情况更改现有的预订并且预测现有的和未来的预订情况。 岗位要求 1.大专以上学历，有同岗位工作经验1年以上。 2.普通话清晰，英语书面和口语表达较流利。 3.具有良好的产品电话销售技能，能够实现酒店客房预订率最大化。 4.具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。 5.具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。 6.能够督导团队成员的预订工作，指导下级提高电话销售能力。

·        Develops the hotel’s HR strategy in conjunctionwith the mission, goals and objectives of the hotel and presents to ExecutiveCommittee 根据酒店的职责，目标和方向制定酒店的人力资源战略，并呈交给酒店行政委员会审阅。 ·        Establishes at the property, the IHG HR frameworkincluding: 为酒店设立洲际酒店集团的人力资源框架，内容包括： o       The organization structure 组织结构 o       HR Policies and Procedures 人力资源规章制度 o       Recruitment system 招聘制度 o       Induction and Orientation procedures 新员工入职培训程序 o       Training procedures 培训制度 o       Performance Appraisal system 工作表现评估系统 o       Transfer and promotion procedures 调任和晋级程序 ·        Develops a hotel succession plan 制定酒店接班人计划。 ·        Designs HR forms, documents and processes 设计人力资源表格，文件和程序。 ·        Develops staffing policies in line with IHGguidelines 按照洲际酒店集团的指导纲要制定员工配置制度。 ·        Conducts training for manages in HR specialty areas(recruitment; effective roster costing; appraisals, etc ) 为经理们提供与人力资源领域相关的培训 (招聘，轮班成本最低化，评估等)。 ·        Assist Department Heads in customizing JobDescriptions 协住部门领导设计职位描述。 ·        Develops a reward and recognition system 制定一套员工奖励制度。 ·        Perform the role of adviser, consultant andcouncilor to management and staff 担当管理层和员工的顾问。 ·        Develop strategies to correct operational problemsrelating to staff (including absenteeism, turn over, retention, morale etc) 制定纠正与员工相关的工作问题(包括旷工，人材流动，稳定员工队伍，员工的士气等) ·        Manage industrial relations issues of the hotel 管理酒店的劳资问题。 ·        Manage workers compensation and rehabilitation andmedical insurance 管理员工康复和赔偿以及医疗保险。 ·        Manage the hotel’s superannuation scheme 管理酒店的养老金计划。 ·        Develop and implement procedures for handlingdisciplinary and grievance interviews 制定和实施处理员工纪律和申诉的面谈制度。 ·        Establish relationships with external organizationsincluding government training agencies; training consultants; private trainingproviders and professional associations 与外部机构建立良好的关系，包括政府培训机构，培训顾问，私人培训供应商和行业协会。 ·        Provide advice to the General Manager which willassist in the meeting of strategic objectives 为总经理提供建议以便协助酒店实现战略目标。 ·        Manage the legal issues of the department 管理部门的法律问题。 ·        Respond to requests for information from internaland external sources, including Corporate Office 处理来自内部和外部（包括集团办公室）的工作要求。 ·        Maintain remuneration scales in accordance withfinancial objectives 制定与财务计划相符合的薪酬标准。 ·        Plan bonus, commission and incentive schemes forrelevant staff   为相关员工制定奖金，佣金和奖励方案。 ·        Ensures comprehensive and regular staffcommunication sessions 确保全面的，常规性的与员工交流思想。 ·        Prepares efficient work schedules considering thehotel and labor requirements 在考虑酒店和劳力需求后制定高效的工作时间表。 ·        Approves leave after considering hotel requirements 在考虑酒店的需求后批准员工休假。 ·        Works with Director of Finance in the preparationand management of the Department’s budget 与财务总监一起编制和管理部门预算。

Assist the manager and assistant manager in ensuring the efficient operation of the venue. Follow the standards, procedures, and managerial principles to achieve goals such as guest satisfaction, financial targets, training, and high talent morale. Maintain smooth coordination across departments to enhance service quality and deliver a premium "W" brand experience. Stay passionate about the brand and market trends, always seeking innovation to lead the market. Responsibilities include supporting service management, cash handling, equipment maintenance, stock control, and daily meetings. Facilitate talent training, performance supervision, dispute resolution, and communication. Ensure compliance with food and beverage standards, and maintain expertise in menu and beverage knowledge. Promote the W brand’s lifestyle, culture, and language while fostering a motivated and professional team environment. 协助经理和副经理确保场所高效运作。按照标准、流程及管理原则实现客人满意、财务目标、培训计划和英才士气高涨等目标。与各部门紧密合作，提升服务质量，提供优质的“W”品牌体验。热爱品牌及市场潮流，不断创新引领市场。职责包括协助服务管理、收银流程、设备维护、库存控制和每日例会。推动英才培训、绩效监督、解决争议及沟通工作。确保食品与酒水服务符合标准，熟悉菜单与酒水单。推广W品牌生活方式、文化和语言，同时营造积极专业的团队氛围。 Assist in implementing beverage service procedure up to 5 star standards Good knowledge of Wines, Spirits and Cocktail Recipes 100% knowledge of beverage menu content and details. 酒水服务必须达到5星级酒店标准良好的葡萄酒，烈酒及鸡尾酒知识100%理解餐厅酒水单的所有细节。 Initiative, Hands-on approach to operation. 主动性，亲力亲为的工作态度。 College or University Degree in Hotel Management. 酒店管理专业的大学文凭或者学位。 Minimum 2 years’ experience in the similar role in similar operation in international luxury 5 star hotels. 至少两年以上相同国际5星级奢华品牌或等职经验。

Position Summary职位概述 Under the general guidance of the Chief Steward, within the established policies & procedures of Hilton, oversees & supervises all aspects of stewarding operation during a shift.The Steward Supervisor ensures that the cleanliness, hygiene and sanitation of all kitchen areas, equipment and utensils are maintained in accordance to established quality standards. 在管事部副经理或经理的指导监督下制定希尔顿的政策和规章，监督指导管事部的运营。管事部主管负责确保整个厨房区域的清洁度，卫生，设备和用具清洁卫生达到品质标准。 1.         To maintain a high customer service focus by approaching your job with the customers always in mind. 在服务工作的整个过程中，时刻保持高度的客户服务意识。 2.         To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流. 3.         Responsible for guiding the  steward supervisors and stewards in the performance of their jobs. 负责在工作中指导管理管事部主管和员工的工作执行力。 4.         Assists the Chief Steward in controlling & analyzing on an on-going basis the following : Cleanliness standard for kitchen areas, banquet rooms (back of the house), equipment & utensils,Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs,Breakage and Loss. 协助管事部经理负责工作中控制和分析以下：厨房区域的清洁标准，宴会厨房（后区）、设备和厨房用具、客人和团队的满意度、运营物资，清洁物品，相关的费用控制、破损和丢失。 5.         Responsible for providing sufficient equipment which are in accordance to sanitation standards and in good condition, to the outlets and kitchen sections. 负责提供足够的设备无论是卫生标准还是好的条件。 6.         Responsible for ensuring sufficient cleaning supplies and equipment to operate the stewarding section, During a shift. 负责确保充足的清洁剂和设备在当班的时候。 7.         Responsible for the results in the implementation of the cleaning schedule. 负责按照清洁时间表执行。 8.         Takes the daily inventory and requisition of cleaning supplies. 预备每天清洁用品的申请和盘点。 9.         Responsible for the proper handling and maintenance of all equipment in the Kitchen. 负责厨房所有设备的维护。 10.     Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment. 负责所有库房物品的安全。 11.     Responsible for the sufficiency of cleaning supplies and equipment. 负责清洁物品和设备的充足。 12.     Assigns specific tasks among the stewarding team . 安排细节的工作内容。 13.     Maintains and updates the steward Operating manual, chemical charts and cleaning chart  for team guidance. 按照管事部的操作手册更新维护化学物品和清洁用品。 14.     Prepares and monitors the requisitions of all chemicals and equipment. 按要求准备和领取化学物品和设备。 15.     Reports all accidents and incidents. 事故报告。 16.     Conducts and prepares monthly operating equipment inventory. 准备每月的盘点。 17.     Reports and monitors the Breakage and Loss report for operating equipment. 报告和监督破损丢失。 18.     Keep the storeroom in order. 保持储物室的物品摆放整齐。 19.     Maintain the polishing machine and the deoxidizing bath in perfect order. 按规范清洗机器。 20.     Use of the automatic dishwashing machine 能熟练操作自动洗碗机。 21.     Provide the restaurants with sufficient dishes. 提供给各餐馆以足够的餐具器皿，做好补给工作。 22.     Clean the floor and the tiles in the kitchen, corridors and stewarding areas. 清洁干净厨房的地板，墙面瓷砖，走廊和所有管事工区。 23.     Assists the Chief Steward to Checks all areas of the kitchen, canteen, store rooms are  up to the level of sanitation standard. 检查所有区域包括厨房，员工餐厅，库房等的卫生标准。 24.     By completing FSMS checklist on preparing for service. 在餐厅备餐的过程中严格遵守技能标准。 25.     Check reservations for the day, ensuring that the team is aware of any busy areas in the operation. 检查餐厅，保证员工正确摆台，并致电确认预定。 26.     To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.  在工作过程中能够做好本职工作， 保证自己及他人的安全。 27.     The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，该部门有权更改或补充该职位描述。 28.     Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的职责和被指派的职责。

JOB SUMMARYLocated in the center of Pearl River New City, The Ritz Carlton, Guangzhou is a luxury destination in the Southern China hub. Distinctive services and facilities include 350 guest rooms and 91 Residence, with the Club Lounge and suites and guest rooms newly renovated, as well as five restaurants and lounges, including the signature Cantonese restaurant, Lai Heen, which has received one Michelin star for the sixth consecutive year .The Ritz Carlton, Guangzhou is honored to have received the Forbes Travel Guide Five Star Award for the tenth consecutive year, solidifying its position as the premier hotel in Guangzhou to achieve such prestigious recognition. Immersive experiences. Bespoke service. Commitment to craft. The Ritz Carlton inspires life’s most meaningful moments.The Role of Director of Food and BeverageFunctions as the strategic business leader of the hotel food and beverage/culinary operation, including all Food and Beverage Outlets including Lai Heen Chinese Restaurant, LIMONI Western Restaurant, FOODS All Day Dining Restaurant, The Churchill Bar, Pearl Lounge, In Room Dining, all function rooms and off-site catering. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.Key FunctionsEnsure the profitability, efficiency and creativity in each Food and Beverage outlets including restaurants, bars, banquet functions, outside catering events and in-room dining.Partner with PR & Marketing team to increase exposure and coverage of the Food& Beverage outlets in various local and international media and continuously drive Dining Experience Reputations in the market. Have strong PR skill to push F&B Promotion.Work with Quality Leader to achieve Guest Voice, Social Platforms, Forbes, BSA and LQA Audit K Goal every year.Knowledgeable in OTA, Meituan, Dianping, and all the media platforms, consistently identifies opportunities to enhance profitability and create value by challenging existing processes, fostering innovation, and driving successful promotional strategies.Work closely with Executive Chef to maintain HACCP standards.Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximize revenue generating opportunities.Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest feedback from various channels as well as guest incident reports, and formulate action plans.Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation; Manage Food & Beverage outlets concept changes and renovations as well as the annual CAPEX handling.Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.Be part of the Guidance Team and provide advice and support in decisions and projects relating to the entire hotel.Work closely with all related departments within the hotel to maximize collaboration and efficiency.To be aware of and comply with all F&B license related matters.To report any defects in the building or equipment according to the Hotel procedures.To ensure any related accidents to colleagues, guests or visitors are reported in accordance with hotel procedures.Provide support to Human Resources in selecting, training and developing the best Ladies and Gentlemen. Build effective teams, and provide comprehensive development and succession plans for the division. Introduce effective training program across the division.Assures that financial goals of the division and the hotel are being met. Monitors and controls labor expense, and other divisional expenses such as food, beverage supplies and equipment. Works closely with Culinary, S&M and Finance to maximize F&B revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division.Deliver Value Perception, Conduct monthly sales analysis via menu engineering; execute on beverage markup pricing strategy.Develop Diversified F&B Retail Products.Drive Digital Performance.Invest on Modern Marketing, Create storytelling content creation for social and digital use; drive Loyalty Performance.Implement R&B loyalty program.Education and ExperienceHigh Diploma or Degree holder in Hospitality Management.Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotel with at least 5 years in similar capacity in China.Beverage upsells skill is mandatory. Minimum 10 years of age to serve alcohol beverages.Senior leader with broad experience in Chinese Restaurant, All Day Dining and Banquet Event.Open to both Chinese and foreigner willing to accept a local compensation package.Knowledgeable of Food & Beverage in All Day Dining, Fine dining, Chinese restaurant and Conference & Banqueting operations and skills.Passion for Food & Beverage and customer service; clear focus on the customer needs and trends in order to meet customer satisfaction; and creativity and flair to exceed customer expectation.Proven record in managing F&B projects; good knowledge of financial statement and experience in budgeting.Education and ExperienceHigh Diploma or Degree holder in Hospitality Management.Minimum10 years’ relevant working experience in a 300 to 400 room size luxury hotel with at least 5 years in similar capacity in China.Beverage upsell skill is mandatory. Minimum 10 years of age to serve alcohol beverages.Senior leader with broad experience in Chinese Restaurant, All Day Dining and Banquet Event.Open to both Chinese and foreigner willing to accept a local compensation package.Knowledgeable of Food & Beverage in All Day Dining, Fine dining, Chinese restaurant and Conference & Banqueting operations and skills.Passion for Food & Beverage and customer service; clear focus on the customer needs and trends in order to meet customer satisfaction; and creativity and flair to exceed customer expectation.Proven record in managing F&B projects; good knowledge of financial statement and experience in budgeting.Excellent leadership skills and mastery in delegating multiple tasks.Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded.Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure.Excellent command of English, Chinese and Cantonese would be a plus, and hands-on experience in MS Office applications.HACCP certification is requiredSkills& AbilitiesHospitality Management: Understanding the principles of hospitality management, knowledge of Food and Beverage and Culinary.Business Acumen: Knowledge of business operations, including budgeting, forecasting, revenue management, and financial reporting. Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.Technology: Proficiency in hotel management software systems.Leadership and Team Management: Ability to lead, motivate, and manage a diverse team, fostering a positive work environment and promoting professional growth.Customer Service Excellence: Exceptional skills in managing guest experiences, handling F&B complaints, and ensuring guest satisfaction. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.Communication: Strong verbal and written communication skills, capable of effective interaction with guests, staff, and external stakeholders.Problem-Solving: Proficiency in identifying problems, analyzing potential solutions, and making decisive, effective decisions.Organizational Skills: Aptitude for managing multiple tasks and priorities, scheduling, and ensuring smooth operations across different departments.Attention to Detail: A keen eye for detail, ensuring all aspects of F&B and facility presentations meet or exceed hospitality standards.Adaptability: The ability to adapt to changing situations, guest needs, and industry trends, often with a proactive approach to innovation and improvement.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At more than100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury services the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. Itis this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Marriott International is an equal opportunity employer. We believe in hiring adverse workforce and sustaining an inclusive, people-first culture. Weare committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

【岗位职责】 1、负责酒店客房及公共区域的日常清洁与维护工作，确保卫生标准符合酒店要求 2、按标准流程更换床品、补充客房用品，保持房间整洁有序 3、检查房间设施设备运行状况，及时报修故障并跟进处理结果 4、协助处理客人提出的合理需求，提供优质的客房服务 5、严格执行消毒程序，做好卫生防疫工作 6、负责楼层布草车、工作间的物品整理与补充 7、发现客人遗留物品及时按程序上交 【岗位要求】 1、身体健康，能适应倒班工作制 2、具备基本的服务意识，工作细致认真 3、能够承担一定体力劳动，适应快节奏工作环境 4、遵守酒店规章制度，服从工作安排 5、有酒店客房服务经验者优先考虑 6、具备基础的普通话沟通能力

【岗位职责】 1、负责楼层客房的清洁工作。 2、掌握所负责楼层的住客状况，提供对客服务。 3、管理好楼层定额物品，控制客用品消耗，做好废品回收。 4、负责退房的的查房工作。 5、负责楼层公共区域卫生的清洁工作。 6、负责杯具的清洁与消毒工作。 7、负责脏布草的收集、更换与新布草的折叠、摆放工作。 8、完成易耗品的每期盘点工作。 9、完成上级主管安排的工作。 【岗位要求】 1、学历不限。 2、有1年以上客房工作经验。 3、积极向上，逻辑清晰。 4、身体健康，无不良嗜好。 5、接受工作时间以外的客房服务工作培训。

【岗位职责】 1、确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。 2、查看交班记录，了解上一班的移交事项，并负责处理。 3、熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 4、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 5、熟练总台各项专业业务和技能，搞好对客服务。 6、熟练掌握店内外信息，提供准确的问讯服务。 7、负责为下榻酒店的宾客办理入住登记手续。 8、负责客房钥匙的管理和发放工作并严格遵守验证制度。 9、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，懂得英语。 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感。 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、形象好。

工作职责： 在工程总监或其代理的指导下，确保酒店设备按照洲际酒店集团标准运作，以确保实现最大化的效率和客人满意度 通过日志薄向工程总监每日汇报当班期间所有非常规事件以及纠正问题所采取的行动 决定最优的操作效率，并在日志和公共设施数据显示与标准差异过大时采取必要的改善措施 参加酒店范围内的各类维修和保养工作，包括酒店的新增和延伸设施或由酒店提供维修保养 的任何其他物业 对现有的系统提出改进建议，从而优化该系统的运作效率和经济节约 每天协调并参加/向员工直接分配实施所有的工作定单，优先处理客人投诉 准备工程部必要零部件清单 准备项目管理年度计划和每月的维修情况报告 确保实施水处理和水处理检测 确保在以下方面实施IHG政策和程序： 维修计划表 能源节约与控制 水与污水的质量控制 火灾预防和其他生命安全计划 机房有效的预防性和常规保养 机房及设备的运作和控制 能源管理系统和程序 POMEC日志和公共设施消耗 视察和员工管理 当班期间对所有当班员工的监督和管理 与上级和人力资源部一起，确保部门员工的工作绩效和生产力。 职责包括： 根据部门标准和程序实施工作培训，并记录每个员工的进展情况 培训和发展指定的员工，以提高他们的工作技能和质量。 根据公司的指导准则，为试用期和正式工作表现评估的讨论提供意见 确保新员工在聘用后第一个月内参加公司的入职培训 对员工进行辅导、咨询和违法酒店政策和部门程序时的纪律处分，提供有建设性的反馈意见，以改善工作绩效 确保遵守和奉行内部的规定 确保所有下属员工准时参加和遵守工作日程表 与相关部门协调PM/PMM/FPMM日程安排和工作执行 必要时或在上级的指导下与酒店客人和外部承包商沟通和合作 必要时与其他部门沟通和合作，为宴会、促销活动和节庆活动提供额外或专门的服务 确保酒店整体建筑及其内部必要设备的平稳、持续运作，从而实现最高的效率和宾客满意度 任职资格： .

【岗位职责】 负责酒店工程设备设施的日常维护、保养及维修工作，确保设备正常运行； 制定并执行酒店安保管理制度，监督安保人员日常工作； 定期检查消防系统、监控系统等安全设施，及时排除安全隐患； 处理突发事件及安全事故，做好应急响应和善后工作； 协调配合政府部门的安全检查工作，确保符合相关法规要求； 管理工程及安保团队，做好人员排班、培训及考核工作； 按照洲际要求，定期更新和完成"GREEN ENGAGE"的项目。 【岗位要求】 男性，大专以上学历，三年以上同岗位工作经验； 具备工程维修或安保管理相关工作经验； 熟悉酒店设备维护及安全管理流程； 掌握消防系统、监控系统等安全设施的操作与维护； 具备较强的应急处理能力和组织协调能力； 持有电工操作证。

【岗位职责】 1、擅长于处理宾客关系，能快速有效地应对各种问题。 2、较强的人际交往能力，提高客人满意度。 3、上级领导交办的其他事宜 【岗位要求】 1、形象气质佳，精通电脑操作，具备一定的英文听说读写能力。 2、注重细节，工作有责任心。 3、有上进心和良好的学习能力和抗压能力

【岗位职责】 1、接受线上、线下客户对酒店的预订需求并予以妥善解决。 2、接听客户对酒店等产品信息的咨询电话予以解答并作好相关记录。 3、熟悉处理房间预订的程序，给宾客提供准确的房况信息。 4、落实“预订未到宾客”的名单和每日团队取消情况。 5、调节和控制房间预订、销售。 6、兼总机岗位工作 7、上级领导交办的其他事宜 【岗位要求】 1、大专以上学历，普通话标准，谈吐礼貌，声音甜美。 2、有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力。

岗位职责 1、在工作中和下属员工沟通，维护已确定的政策和方针。 2、在用餐期间确保及时纠正错误的餐位。 保持操作台的干净和整齐。 3、和厨房保持有效的沟通。 为团队准备培训课题。 4、在培训中协助餐厅经理。 5、创造良好的工作氛围和下属员工良好的工作关系 6、问候客人，处理评论和问题，无论何时都要在用餐中提高销售关注收入。 7、向客人推荐菜单的食品和酒水，适当的为客人点单和服务食品和酒水。 8、维护良好的客户关系和提高个人的修养。依据库存的要求来采购物品。 9、在经理缺席期间负责运营。 10、接受餐厅经理安排的其它工作。 岗位要求 1、至少1年以上的同岗位工作经验。 2、良好的运营和管理技能。 3、良好的仪容仪表。 4、积极主动。 5、团队有良好的沟通才能，监督和刺激员工的积极性。

工作职责： • This position is concerned with the physical set up and breakdown and resetting function rooms for the next day‘s business for all functions within the Hotel, and actual service to the guest during the function . • 为宴会活动摆台，整理并为第二天的营业重新布置厅房，在活动过程中，为客人提供服务。负责协助完成贵宾接待部在会议中心的接待工作。 • Under the direction of the Banquet Manager or Supervisor, delivers exceptional customer focused service through adherence to InterContinental Hotels Group Policies and Procedures. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. • 在宴会经理和主管的领导下和洲际酒店集团的政策法规内，为客人提供额外的服务。围绕洲际集团的五个核心价值观和品牌精神：信任、正直、尊重团队和服务促进理想的企业文化。 • To be well groomed and punctual at all times and assume a pleasant and helpful attitude towards the guest. • 随时都保持好的仪容仪表，用愉快的和乐意提供帮助的态度面对客人。 • Establishes and maintains effective employee working relationships • 建立和维持有效的工作关系 • Attends and participates in daily briefings and other meetings as scheduled • 根据日程安排参加每日例会和其他会议 • Attends and participates in training sessions as scheduled • 根据安排参加培训 任职资格： • Adhere to Food and Beverage Policies and Procedures. • 遵循餐饮部的程序制度。 • Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge. • 清楚自己工作的职责，寻求能提高工作技能及知识的机会。 • Understands how their role fits with others and contributes to the success of business. • 了解同事的工作职责，配合他们的工作 ，为酒店的成功做贡献。

岗位职责： 1、掌握酒店客房情况； 2、检查房间并确保房间质量，提供优质服务； 3、负责对客房服务员工作上的督导； 4、熟悉部门运作情况，处理日常事务，发现问题及时进行指导； 5、关注宾客动态，处理一般性宾客投诉，有重大事故时须向部门经理报告； 6、参加每日工作例会和接受特殊工作安排； 7、按照检查表检查房间是否干净，客用品是否齐全，并将需要维修的设施设备及时报修，并确保维修结果达标； 8、检查离店、住客房，确认房间清洁度标准； 9、接到客人合理的需求要尽量满足； 10、严格控制客房部成本，做到节能降耗； 11、每日下班前检查工作间、消毒间、楼层公共区域卫生； 12、协助客房部做固定资产盘点工作； 13、完成棉织品、易耗品的每期盘点工作。 岗位要求： 1、热爱酒店服务业工作； 2、身体健康，相貌端正，有团队合作精神和责任心； 3、接受过正规客房服务工作培训； 4、有较强的沟通能力和一定的组织协调能力； 5、从事四星级及以上楼层主管工作2年以上； 6、熟悉客房管理专业知识、服务流程、质量标准，熟练电脑操作。

岗位职责 1.认真维护酒店的治安秩序和宾客的人身、财产安全，尽职尽责完成安全警备任务 2.为客人带路，尽可能帮助客人，比如：开电梯、拿行李、开门等 3.定期完成巡视及检查工作，特别是对重点部位，发现隐患应及时处理并报告领班或主管 4.熟悉本岗位的地形地物及消防设施的分布和使用方法 5.爱护通讯器材如对讲机、传呼机和岗位上的各种设施 岗位要求 1.身高172以上，五官端正，体型匀称，无明显纹身（着短袖制服时不可见） 2.高中及以上学历 3. 拥有1年以上酒店、高端物业、服务行业或相关领域的安保工作经验者优先 4. 退伍军人 或警察院校毕业生将获得优先