1.做好餐厅的各项管理工作，并亲自参与餐厅的日常服务工作 2.协助餐厅主管做好大型宴会的工作计划及接待工作，做好餐厅的各项管理工作，处理好餐厅的各项事务工作 3.完成每月的营业指标 岗位要求 学历：大专 专业：不限 年龄：35岁以下 工作技能： 1.工作积极主动，适应性强、能吃苦耐劳 2.工作认真细致，较强的学习能力 3.具备良好的人际交往、协调、沟通能力，性格开朗

工作职责： Strategic Planning & Execution:  Develops and implements strategic operational plans to achieve hotel financial goals, including labor optimization, inventory management, and operational cost control, while ensuring customer service and driving progress towards key performance indicators （KPIs） like GOP, RevPar, Customer Promise and Talent and Purpose etc.  Evaluates competitor strategies and market dynamics to identify opportunities for differentiation, working with commercial teams to develop pricing and marketing initiatives that enhance the guest experience and drive operational efficiency.  Evaluate and optimize operational processes to maximize efficiency and profitability （include proposing and implementing approved CAPEX budget）.  Oversees the preparation of accurate financial reports and analyzes key performance indicators to forecast operational needs, develop departmental budgets, and track performance against operational targets.  Reviews of monthly operational reports and financial statements to determine hotel performance, join the monthly P&L and owner meeting ensure action plans in place.  Based on the hotel’s operational needs, certain duties may need to be handled when GM is absent. Guest Experience:  Lead and inspire operations team to consistently exceed guest expectations and deliver exceptional service.  Implement and monitor service standards across all operations departments.  Ensure full compliance of hotel operations with Hilton’s fire safety and food safety standards.  Ensure the continuous maintenance and regular updating of the hotel’s operational equipment and assets to align with the Hilton brand standards.  Analyze guest feedback and identify opportunities for improvement. Leadership & Team Development:  Provides effective leadership and direction to the operations management team, leading operations to effectively manage occupancy & rate, wages, and controllable expenses.  Develop and mentor team members, fostering a culture of continuous improvement and professional growth.  Build a high－performing team through effective communication, collaboration, and conflict resolution.  Implement Hilton standards and ensure compliance with company policies and procedures. Problem Solving & Decision Making:  Analyze complex operations issues and make informed decisions to resolve problems and drive operational excellence.  Demonstrate critical thinking and adaptability in ambiguous or challenging situations.  Take ownership of difficult situations and implement effective solutions.  Collaborate with the General Manager and other leadership team to address key property issues.  Draw on relationships with owners, department heads and external partners, to make wise decisions regarding operational activity and strategic goals. Continuous Improvement & Innovation  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of operations strategies and adjust as needed to achieve business goals.  Actively engage in Travel with Purpose program 任职资格：  Bachelor’s degree and above are preferred.  Passion for the hospitality industry, and Customer－centric mindset, Experience in F&B or Rooms Management is preferred.  Experienced in hotel operations management, or seasoned in commercial management with strong operations sense is welcome, preferably in a similar size and type of property.  Advance operations management capability, including exceptional customer service skills, commercial acumen and leadership management.  Proficiency in Microsoft Office Suite and hotel management systems  Fluent in written and spoken English

岗位职责 1、建立并管理一个高效的厨房团队、监督所有中西厨房的出品。 2、协助行政总厨一起制定员工工作日程安排。 3、协助行政总厨和各厨房厨师长一起预计、制定和监控每日市场采购单。关注食品成本控制。 4、在行政总厨的领导下开展新菜肴的试菜和开发工作。 5、协助行政总厨召开所管辖部门的每日例会。 6、充分理解并严格遵守酒店的规章制度，例如消防，卫生检疫以及健康安全等。 7、监督所有供应食品的质量与数量。 8、监督各厨房收到的食品的质量与数量。 9、将相关信息传达给行政总厨。 10、经常检查厨房设备，做好维护工作。 11、保证每日售货柜台上，自助餐上以及宴会上的食品陈列引人入胜。 12、确保所有直接面对客人的员工对于食品以及其制作工艺有充分的认识。 13、与本各部门建立良好的联系。 14、确保员工执行正确的卫生程序，检查和控制所有相关政策，协助厨房卫生医生 监控国家规定的执行情况。 15、参与菜单计划，推荐新菜，并联系组织所有相关厨房和餐厅执行新菜的推出。 16、负责做好所有促销和活动的纪录，书写和计算菜谱包括菜肴的照片. 岗位要求 1、管理并指导员工、保持与酒店各个部门进行良好的沟通、与所有员工建立健全可靠的合作关系，帮助员工尽可能发展潜力，检查员工的出勤情况。 2、定期检查所有员工外表的清洁，让他们以自己整洁的外表和制服为荣。 3、制定并完善培训计划，主持培训课程。 4、评估培训及发展前景。 5、愉快和亲善地与客人打交道，做到能引导客人，友善，可靠，并以外交家的姿态服务与客人。 6、高度服从性，具有优秀管理监督技巧；培养并帮助员工发展，鼓励创新。 7、以此来发展并激励我们的员工。 8、制定严格的客人服务标准，工作中做到心中有客人。 9、以身作则，积极解决各种问题起到良好的示范效果。与客人和员工保持清晰明了的沟通。 10、积极完成各项任务，把握机会学习各种新的知识和技巧，不断提升个人素质。 11、灵活机动，应变能力强。 12、建立良好的团队精神，协同工作，为了共同的目标努力。 13、为各项运营流程的发展献计献策。 14、以良好的态度履行自己的职责。 15、向客人以及供应商推荐酒店的服务性以及便捷性。 16、确保所有厨房设备以及用具的正常运行。 17、党员优先

【岗位职责】 1、负责酒店公共区域（PA区域）的日常清洁与维护工作，确保酒店各区域卫生标准符合品牌要求 2、制定并执行公共区域清洁计划，合理分配清洁任务及人员排班 3、监督、检查PA员工的工作表现，提供必要的培训和指导 4、管理清洁用品及设备的库存，控制成本并确保合理使用 5、处理客人对清洁服务的投诉，及时解决问题并提升服务质量 6、与其他部门协调合作，确保酒店整体卫生环境的一致性 7、定期检查清洁设备的使用状况，安排维护或报修 【岗位要求】 1、具备酒店或相关行业清洁管理经验者优先 2、熟悉酒店公共区域清洁流程及标准 3、具备良好的团队管理能力，能有效分配任务并监督执行 4、工作细致认真，责任心强，能承受一定的工作压力 5、具备基础的设备维护知识及成本控制意识 6、良好的沟通协调能力，能与各部门顺畅合作

岗位主要职责 1、确保职责范围内的食品质量、出品标准和生产安全； 2、负责烹饪零点、套餐、宴会所需的黔味菜品，保证菜品质量； 3、协助厨师长设计季节性、月度推广等相关的味菜品； 4、负责把控黔味食材的验收标准和质量； 5、协助厨师长进行研发创新黔味相关菜品。 岗位任职要求 1、相关工作经验1年以上； 2、具有责任心，上进心，沟通能力； 3、适应性强，能灵活接受和应对变化;严格遵守食品安全规范 操作。 备注：合同性质为劳务工

【岗位职责】 1、全面负责中餐厅的管理及运营。 2、保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。 3、积极主动的为客人服务，满足客人任何合理要求，并且培训员工能够预见客人的需求。 4、制定每位员工的排班表及工作安排。（考虑内部活动，客人入住率，特殊活动及产品促销等） 5、协助餐饮部经理及行政总厨根据餐饮发展趋势，适当需求及销售情况进行餐厅菜单的修改。 6、在餐厅运营表现及财务目标的基础上,对餐厅的工作表现进行评估，制定未来发展计划。 7、根据酒店现状及发展趋势，选择，培训，发展员工的技能以满足酒店需要。 8、 确保所有安全及卫生程序的执行。 【岗位要求】 1、有良好的沟通能力。 2、熟悉中餐厅的运营知识及服务标准。 3、同岗位工作经验2年以上。 4、形象气质佳、有江苏区域的工作经验优先考虑。

岗位职责 1、根据本组市场开发计划，制定个人销售活动计划。 2、通过开发新客户，稳定老客户，以力争达到所确定的销售收入目标。 3、向销售部经理汇报市场信息，包括本市场状况、竞争对手情况、客户反馈意见等。 4、以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5、处理客户的来电、来函。 6、协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 7、熟悉自己客户分类情况及各客户的需求特点和主要的竞争对手。 岗位要求 1、大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2、具备酒店销售学、酒店管理学、酒店经济学、公共关系学等知识的储备。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力

岗位职责 1、直接负责礼宾部的工作。 2、对酒店的宾客提供礼貌专业的服务；协助重要宾客的入住和离店。 3、管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置。 4、负责所有的特殊事情和酒店服务的有关信息的公告。 5、确保工作区域内的所有设备处于良好工作状态。 6、负责员工的培训工作。负责员工的日常培训，制定培训计划。 7、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务。 岗位要求 1、大专以上学历，有同岗位工作经验1年以上；金钥匙会员。 2、身体健康，品貌端正，形象气质佳。 3、优秀的组织管理能力。 4、优秀的交际能和沟通技巧。 5、善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

工作职责： 1. 全面负责西餐厅日常运营管理，包括服务流程优化、卫生标准执行及客户体验提升，确保符合国家食品安全法规及酒店服务规范。 2. 处理客户投诉及突发事件，维护餐厅声誉，确保客户满意度达到酒店标准。 3. 定期检查设备设施运行状况，协调跨部门合作，保障餐厅高效有序运营。 任职资格： 1. 大专及以上学历，酒店管理、餐饮管理或相关专业优先。 2. 熟悉西餐服务流程、菜单知识及餐饮运营标准，具备食品安全管理相关知识。 3. 具有良好的沟通协调能力、团队领导力及应急处理能力。 4. 能够适应轮班工作安排，包括晚间、周末及节假日。

Job Summary:  To ensure all revenues generated in the Hotel are recorded timely, accurately, properly valued, correctly classified and report discrepancies on a timely basis.  To produce the daily revenue report and reconcile all revenues against cash banked and accounts receivable movements for each day.  To review and prepare final input into the General Ledger from the various sources and identify and reconcile the balance sheet items and to prepare financial reports as required. Job Knowledge / Skill: 1.High degree of accuracy in basic bookkeeping. 2.Good general accounting background. 3.Some accounting knowledge, understanding of Back and Front Office systems, keyboard experience, use of Electronic Cash Register machines, Restaurant and Bar knowledge with balancing of figures. Education: University and Secondary school leaving or equivalent. Experience: 1.Prior audit experience or night audit . 2.Some accounting knowledge, understanding of Back and Front Office systems, keyboard experience, use of Electronic Cash Register machines, Restaurant and Bar knowledge with balancing of figures. 3.Strong Microsoft Excel skills

【岗位职责】 1、协助宴会销售经理及独立负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 4、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 5、与其他部门沟通、协调、密切配合； 6、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

办公地址：深圳市大鹏新区新大路深圳乐高乐园度假区  筹备期办公地址：深圳市福田区侨乡路3022号合正置地大厦3楼   Job Description:  This role develops and execute overall trade strategy and activities for theme park, water park and 3 hotels.   Manage relationship and negotiations with major strategic trade partners.   Direct and manage a team of Sales staff and ensure high motivation to deliver Trade strategy and trade attendance and revenue targets.   Stay abreast of competitor and industry trends to maximize growth and leverage emerging markets.   Key Objective:  Deliver Trade attendance and Revenue targets for theme park, water park and 3 hotels. Ensure the right product mix to meet trade requirements and ability to reach set targets. Execute corrective action if needed to reach targets.   Ensure Trade Marketing investment stays within agreed budget frames.   Job Responsibility:  1. Develop trade sales strategy and ensure execution of plans across all Trade channels with necessary campaigns to reach a successful grand opening trade volume/revenue target for ticket, hotel rooms and related products.   2. Work together with Marketing & Sales Director to set up and execute Trade targets, budgets & plans.   3. To strategically analyze business performance to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.   4. Establish and lead negotiations with key trade partners in the region, nation, and even targeted international markets.   5. Work together with Revenue Management and give inputs to product needs and put forward proposal on price setting via trade channels.   6. Ongoing tracking of performance across all trade channels and recommend contingency actions to ensure guest and revenue targets are achieved.   7. Work with Hotel Director to develop and manage hotel room sales via Trade channels.   8. Participates in industry organizations and trade shows to build relationships and grow the Trade sales.   9. To constantly monitor and evaluate local, national and international market trends, and the competitors’ sales initiatives, in order to make sure the park’s marketing and sales remain competitive and cutting edge.   10. Work closely with other company attractions to ensure alignment on T&C and maximize guest and revenue.   11. Work tighter with the other LEGOLAND parks and resorts to share insights, ensure alignment on Trade Terms and Conditions across all LEGOLAND parks & resorts as well as ensure coordination and alignment on communication plans via the trade channels.   12. To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organizations.   13. To be aware of community, business, political and social factors that may affect the park’s financial performance.   14. Responsible for sales contract negotiation and signing with trade partners.   15. To ensure that all park, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.   16. To make sure all sales proposals, collateral, digital tools, and other sales communications are in line with the LEGOLAND and Merlin brand standards, and up to date in terms of information.   17. To manage all sales strategy, tactics, and action implementations, to create a strong and disciplined sales team who achieve their sales goals.   18. Develop and manage sales team and set up KPI, SOP and related policy for sales department.   19. To proactively manage all the sales resources and funds, and control departmental costs. 20. To assist Marketing & Sales Director for the preparation and update of the Departmental Operations Manuals.   21. To conduct regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.   22. To conduct annual Performance Development Discussions and to support employees in their professional development goals.   23. To maximize the effectiveness of every Sales employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring.   24. To carry out any other reasonable duties and responsibilities as assigned.  Key Skills:  1. Experience in a theme park, hotel, resort or attraction a plus.   2. Minimum of 5 years of management experience, with significant personnel leadership and sales responsibility.   3. Track record of success developing and implementing operational and tactical sales plans. 4. Advanced computer skills, particularly with the Microsoft Office suite of projects.   5. Ability to think strategically and conceptually.   6. Ability to influence others at all organizational levels.   7. Strong negotiation skills.   Education Background:  1. Bachelor’s degree required. Majors in Marketing, Business Administration, Communications, or another related field preferred.   2. Fluent in written and spoken English and Mandarin  Other Job Requirements:  1. Must have or be able to get a valid passport for travel aboard.   2. Must be willing to travel locally, regionally and internationally to conduct business on a frequent basis.   3. Must be willing to work flexible hours.

岗位职责 1.主要负责中餐厅收银。 2.为宾客提供简便、快捷的收款结算服务。 3.把所有的帐单和凭证分类及用计算器打印带纸带订在帐单上，总数和电脑上的金额相同。 4.根据酒店规定，上交所有现金收入及把其它帐单、信用卡及挂帐等帐页交收银主管保存，由她们转交夜审。 岗位要求 1.1年以上收银工作经验，熟练操作收银软件系统。 2.为人诚实，责任心强，具备一定的管理能力，有本市户口或可提供担保者优先考虑。 3.可以独立完成岗位工作及部门员工培训。 4.有良好的职业操守。

1 协助西餐厅经理管理西餐厅和送餐部的日常运营 2 合理安排排班，确保人手满足当日运营所需 3 每日进行开档，运营和收档巡查，确保相关标准和程序的执行 4 协助西餐厅经理制定培训计划，维持团队士气 5 了解市场和竞争对手，确保餐厅收入达到预期 6 收集客人反馈，处理客人投诉，不断提高客人满意度 任职资格： 1. 二至四年在四/五星级酒店的相关管理经验，有洲际酒店集团工作经验者优先。 2. 良好的英语表达能力。 3. 精通计算机程序。 4. 热情好客、可以长时间的工作。

【岗位职责】 1、全面负责宴会厅的日常运营管理工作，包括宴会预订、场地布置、服务流程制定与执行等 2、协调宴会活动的前期策划与现场执行，确保活动顺利进行并满足客户需求 3、监督宴会服务质量，定期培训服务人员，提升团队专业水平和服务标准 4、负责宴会厅成本控制，合理调配人力物力资源，提高运营效率 5、处理宴会活动中的突发事件及客户投诉，维护酒店声誉 6、与餐饮部、厨房部等部门保持良好沟通，确保宴会服务各环节无缝衔接 7、定期分析宴会厅经营数据，提出改进建议并落实优化方案 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理或相关专业优先 2、具备良好的宴会服务专业知识，熟悉宴会运营流程及标准 3、优秀的组织协调能力和团队管理能力，能承受工作压力 4、较强的客户服务意识，善于处理各类客户关系 5、具备良好的沟通表达能力和突发事件处理能力 6、工作细致认真，责任心强，具有创新意识 7、有酒店宴会服务相关经验者优先，无经验者可接受系统培训

Duty Engineer - Electrician 值班工程师 - 强电 Have a clear knowledge of the departmental equipment, usage of every device and procedures of operation and maintenance work.熟悉本部门设备基本情况，了解每种设备的使用方法，安全操作规程和维护保养规程。组织、督导员工认真学习设备使用操作规程，经常检查员工的执行情。 Arrange and supervise the daily maintenance work组织、督导员工搞好设备的日常维护保养工作，保持设备完好。 Check the construction site every-day and make sure the following is maintained:每天检查设备和工程现场（包括当日所有维修单）,要求每天必须做好以下各项管理工作。 On Duty Engineers are responsible for all facilities and equipment during the operation of the hotel, early, middle and late inspection, found the problem immediately organized to deal with. Inspection system see policy and procedures in the duty shift inspection project.值班工程师值班期间负责酒店所有设施设备运行，早、中、晚巡查，发现问题立即组织处理。巡查制度见政策与程序中值班工巡查项目。 Check the work and attitudes of subordinates. Correct when problems are found检查下属岗位纪律和工作态度，发现不良现象立即纠正。 Supervise the construction and control the progress and quality现场督导工程施工，控制工程质量与进度。 Supervise the working efficiency and quality on the scene. Correct defects 实地检查下属员工维修保养工作质量与工作效率，发现问题及时采取纠正措施。 Check the report sheet and correct mistake if any审阅运行报表，掌握所属系统当天能耗情况，发现异常，分析原因，及时纠正浪费现象。 Draw up major training program with training section, and do staff training in regular base with inspection and evaluation. Then make suggestions on rewards and punishment.负责编制本专业培训计划，配合工程部和培训部定期对员工进行培训，并要进行检查和考核，提出奖罚建议。 Care for the work and lives of the employee. Advocate and develop the team work spirits among the staff关心员工工作、生活和学习，深入了解员工的思想状况，积极倡导和培养员工之间和班组之间的团结合作精神。 Record the duty condition and report to Director Of Engineering做好值勤记录,准确无误的向工程总监反映当日工作状况。 Check the checking-in and document management work. Supervise the maintenance work. Submit to secretary the report of inspection审核下属员工考勤，做好技术档案管理工作，督促下属做好设备维修、 故障处理、零散件更换记录，每日交秘书整理归档。 Duty Engineers during the work according to the need to arrange the work of each team, responsible for the maintenance of hotel machinery and equipment operations.值班工程师值班期间根据工作需要安排各班组工作，负责酒店机械设备维护运营。 Duty Engineers is responsible for the technical support in the profession, when faced with difficult problems, the organization staff to propose solutions and solve specific problems.值班工程师负责本专业内技术支持，遇到疑难问题组织人员提出解决方案并解决具体问题。 Duty Engineers and Supervisors responsible for organizing the development and implementation of the professional facilities and equipment maintenance,maintenance plan and implementation. Responsible for the group materials purchase plan, acceptance of material quality and storage management.值班工程师及主管负责组织制定、实施本专业设施设备的维护、维保计划并实施。负责本班组材料申购计划，验收材料品质并入库管理。 Duty Engineers arrange staff according to job needs when they on duty, engineering department of all professional duty, supervisor, staff must cooperate with the work schedule and reply to the progress of work.值班工程师值班期间根据工作内容调配所有专业人员，工程部所有专业值班、主管、员工必须配合工作安排并回复工作进度。 When Duty Engineers on the shift: during the event of a major accident (such as: power outages, water, stop gas, etc.), must be handled with the shift on duty engineers before leaving the scene.值班工程师交班：值班期间如遇到重大事故(如:停电、停水、停气等)，必须与交班值班工程师处理完毕后方可撤离现场。 The shift must be made in writing, and the special circumstances must be delivered in person at hand, and the handover work is clear.交班必须以书面形式交接，特殊情况必须现场亲自交接，交接工作清楚明了后方可下班。 Night shift on Duty Engineers to check the hotel facilities and equipment, hotel public light, banquet hall lights, air conditioning, the operation of new fan equipment to avoid energy waste.夜班值班工程师检查酒店设施设备、酒店公区灯光、宴会厅灯管、空调新风机设备的运行情况，避免能源浪费。

1、负责酒店客房及公共区域的日常清洁与维护工作，确保环境整洁、舒适； 2、按标准流程整理客房，包括更换床单、补充洗漱用品、清洁卫生间等； 3、检查客房设施设备是否完好，发现问题及时报修； 4、协助客人处理入住期间的合理需求，提供优质的客房服务； 5、遵守酒店安全及卫生标准，确保工作区域符合规范； 6、完成上级安排的其他临时性工作任务。 【岗位要求】 1、身体健康，能适应站立工作及一定体力劳动； 2、具备良好的服务意识，耐心细致，责任心强； 3、能够接受倒班工作制（含夜班）； 4、有酒店客房服务经验者优先，无经验可培训上岗； 5、具备基本的沟通能力，能与团队协作完成工作。

岗位职责 检查每日活动订单和工作日志对所有活动和临时更改做到了如指掌。 按照台图摆放桌椅。 清洁玻璃器皿及银器做好餐前准备。 按照指示要求负责场地台型的调整。 负责为客人提供用餐服务。 清理脏餐具到指定区域。 活动结束后负责清理相关区域。 更换经使用过后的布草。 向主管传达所有客人建议。 其它及主管安排的工作。 具备基本的中餐和西餐食品知识。 了解鸡尾酒会、各种会议等相关摆台知识。 岗位要求 良好的形象和开朗的性格。 可以长时间在重压下工作。

【岗位职责】 1、高效、优质、有礼、周到地接待客人。 2、负责接听来电预订电话，高效办理入住登记及离店手续。 3、协助大堂迎宾，宣传和促销酒店各种产品，受理客人各种问询以及委托代办等服务，确保前台工作顺利地运作。 4、随时保持符合万豪BSA审计标准的专业服务水平和提供个性化的优质服务给所有客人，提高顾客满意度及酒店竞争力。 【岗位要求】 1、健康良好，仪表出众。 2、能有效地处理客人咨询及合理处理客人的简单投诉。 3、大专或酒店学院毕业。 4、能与客人建立及保持良好的关系。

【岗位职责】 1、负责酒店宾客关系的日常管理工作，确保为客人提供卓越的服务体验； 2、主动与客人沟通，了解其需求及反馈，及时处理投诉并跟进解决，提升客户满意度； 3、协调前厅部、客房部、餐饮部等部门，确保客人需求得到高效响应； 4、负责VIP客人的接待与维护，包括抵店前的准备工作、在店期间的个性化服务及离店后的跟进； 5、定期分析客户反馈数据，提出服务改进建议并推动实施； 6、协助制定并执行宾客关系相关的服务标准和流程； 7、培训并指导团队成员，提升整体服务水平。 【岗位要求】 1、具备优秀的沟通能力和服务意识，能够灵活应对各类客户需求； 2、有较强的应变能力和问题解决能力，能妥善处理客户投诉及突发事件； 3、具备团队协作精神，能够与各部门有效配合； 4、对酒店行业有热情，愿意为提升客户体验付出努力； 5、能适应弹性工作时间，包括周末及节假日； 6、熟练使用酒店管理系统及办公软件（如Opera、Microsoft Office等）者优先； 7、有酒店前厅或客户服务相关经验者优先，但欢迎无经验但具备潜力的候选人。

岗位职责 1.负责编制餐饮部所需餐具和用具的年度预算。 2.根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3.检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4.负责安排管事部员工的工作班次。 5.负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6.负责对下属员工的考勤考核工作，督导员工做好安全工作。 岗位要求 1.有较强的责任心,工作认真踏实。 2.熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3.熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4.具有高中以上的文化程度或同等学历。 5.身体健康，精力充沛，沟通能力好。

 To ensure culinary standards, conduct daily briefings with subordinates, follow up and enforce training plan. Schedule kitchen employees according to business needs. Maintain control of all food related expenses & food cost. 要保证烹饪标准，主持与下属的每日例会，跟进及实施所有员工的培训计划，根据业务需要分配工作，维护所有食物相关的费用控制，监督食品开支。  To coordinate, train and applies the work safety standards, implements and maintains highest food safety & hygiene (HACCP) requirement at all times, involved in creating new dishes. Strive for the highest standards at all times 协调，培训和应用工作安全标准，一如既往的执行和维护食品卫生安全要求，参与建立新的菜肴。在任何时候都争取较好的标准  Supervise and take active part in cleaning of the cold kitchen and walk in coolers / freezers, fridges, and maintain good conditions of all the facilities. To monitor and check the temperatures of the walk in coolers / freezers & fridges, prepare defect list for engineering maintenance department. 负责厨房设备机械，协助维护及清洁，保持设施处于良好状态。核实冷藏设备的温度。出现问题，立即与维护部门沟通。  To check that the needed materials for the right work of the kitchen are available, assuring its preservation and turnover. To place the orders to the store. 检查厨房工作所需的材料，保证它的保存和转交。及时补货。  To check the correct temperature and follow recipes according to Hotel standard 根据酒店标准检查正确温度，参照食谱工作  To coordinate the preparation of E.O, according to what is been issued by sales / banqueting department event orders. 根据宴会销售部门接到的活动要求监督餐饮准备情况  To keep a fluent communication with the F&B service staff, in order to reach a good coordination between both departments. 与餐饮服务人员保持良好沟通，以便两个部门之间合作顺利。

·Assist Accountant with performing month end accruals for any unprocessed invoices at month end. ·Complete all supplier credit applications into the System. ·To maintain the filing system for creditors’ and ensure that on-hand outstanding invoices match with A/P ageing report as per the system. ·Check all expenses reports and cheque requisition to ensure that supporting documents are attached and proper approval has been obtained. ·Attached all supporting documents with check before submitting for authorization. ·To perform monthly reconciliations between AP sub ledger accounts and supplier statements. ·Make sure all checks are properly authorized before sending to vendors. ·Ensure all payments are supported by adequate documentation. ·Familiarize with Hotel Payable program. ·Prepare payable balance statistics and report monthly.  ·每月底协助提供未支付的费用给会计人员预提 ·完整地将所有供应商的货款录入系统 ·确保未被支付的发票与系统账龄中的金额一致 ·检查所有费用支出报表和支票申请单以保证所有凭证齐全及有批准 ·在支票送签之前,准备好支票并附上凭证 ·完成供应商对账调节表 ·在发出支票之前确保所有支票已被批准 ·确信所有付款有足够的凭证 ·非常熟悉应付账款业务 ·每月准备应付账款余额统计及相关报表

To ensure the smooth operation of the restaurant, to produce high quality products to his/her best knowledge, and manage the daily operation of the kitchen. Train subordinates on food production, Marriott international standards, 43 points hygiene rules and regulations, hotel standards and follow hotel policies and procedures as described in the hotels hand book. Is able to manage the restaurant and other departments in the kitchen efficient, well organized, customer focused and train young associates on a daily base. 确保餐厅的平稳运作，根据自身的专业知识制作高品质的食品，管理好厨房的日常运作。培训下属员工食品知识、万豪标准、43条食品卫生标准、酒店政策及员工手册规定的内容。有效管理餐厅及其他相关部门，每天对员工进行培训。