The Spa Therapist is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant fashion. 理疗师负责但不仅限于根据培训的手法提供专业、舒适的理疗项目。   工作职责/职位描述: 1. 按时预约，并在完成每次治疗后彻底检查预约。 2. 始终保持工作区域干净整洁。 3. 遵循治疗主管的所有标准和程序。 4. 确保整个水疗中心保持高标准的服务。 5. 在整个轮班期间保持水疗室的清洁并注意细节。 6. 能够礼貌地与客人互动并回答所有与水疗和酒店相关的问题。 7. 将以专业人士的身份，以友好的商业态度履行职位要求或Spa总监指定的所有职责。 8. 执行所有日常指定的水疗治疗师任务。   岗位要求： 1. 至少两年以上高端水疗/沙龙相关工作经验。 2. 有法律承认的相关资格证书。 3. 能与外国客人进行基本英文交流。 4. 有团队精神。

【岗位职责】 负责管理客衣、客房、餐饮布巾 、制服等的洗涤、熨烫。 负责检查洗涤的方法和过程。 负责检查洗衣流程，如果必要进行修正和改善。 直接向客房部经理报告洗衣房的工作状况和设备状况。 和下属员工交流工作情况和工作表现等。 和有关人员沟通，解决设备维修、保养和替换的问题。 和工程部经理保持联系，改善工作方法和设备。 根据客房入住率和餐饮布巾需求量，安排好布巾、制服的洗涤工作，保证提供足够的布巾。 按照工作程序，培训员工。和员工开会时讨论工作问题、工作计划、沟通信息，并安排工作。 负责保持工作需求和人工需求的平衡。 负责检查洗衣房办公室的工作，如生产报告、工作安排和其它记录。 负责管理和调查所有有关客衣损坏的问题，如果需要赔偿，负责和管理层协商赔偿额。 负责和员工沟通，交流新的工作方法核心的工作流程。 在员工雇佣、员工需求上和人事部紧密结合。 管理和领导客衣取送部门的工作。 准备年收入预算，并每六个月进行调整。 了解市场上洗涤剂的最新发展，选择高效、高质的洗涤剂，用于提高洗涤的质量。 和其它洗衣房经理保持联系，了解好的洗涤方法、程序、洗涤剂，以及洗涤报价。 建立产品标准记录和培训技能记录。 向上级提供洗衣市场的情况，提出好的建议和采购设备的建议。 按照工作量安排人员。 完成上级交给的其他工作。

【岗位职责】 1、负责酒店客房、会议等产品的预订受理工作，准确记录客户需求并完成系统录入 2、及时处理各类预订变更、取消及特殊要求，确保信息传递至相关部门 3、监控房态及预订趋势，协助收益管理部门优化预订策略 4、维护客户档案信息，定期更新VIP客户偏好数据 5、处理客户投诉及突发事件，提供专业解决方案并跟进落实 6、完成每日预订报表统计及交接班记录 【岗位要求】 1、大专及以上学历，酒店管理、旅游管理或相关专业优先 2、普通话标准，具备良好的语言表达和沟通协调能力 3、能熟练操作酒店管理系统及Office办公软件 4、具备较强的服务意识和抗压能力，可适应倒班工作制 5、思维敏捷，数字敏感度高，具有基础的数据分析能力 6、年龄25-35周岁，形象端正，有酒店前台或预订经验者优先考虑

【岗位职责】 1、按照要求对酒店区域的巡视与消防检查。 2、在酒店区域进行专项的消防安全检查，发现和消除隐患。 3、对酒店备用钥匙的管理，执行酒店钥匙管理的规定。 4、执行部门对外来访客及施工人员的管理政策。 5、与工程部和供应商积极的协调，使中控设备处于良好的状态。 6、对来店的重要宾客的安全保卫。 7、建立和管理保安部内部消防档案。 8、对安全隐患采取必要的措施，并将检查结果和整改措施报保安部经理。 【岗位要求】 1、有同档酒店保安工作2年以上经验，接受过酒店保安培训，持有消控证。 2、熟悉有关安全保卫工作知识，有较强理解与判断能力。 3、具有语言组织能力，善表达，高度的责任心。

【岗位职责】 1. 熟悉酒店的工作细则和流程； 2. 执行上司安排的工作 【岗位要求】 1. 有志在酒店行业发展的应届毕业生/实习生 2. 热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责 1、直接向总经理负责,并能不断向餐饮部指出新的餐饮主向的工作计划。 2、保证所有的厨房正常工作。 3、检查厨师的仪容仪表及个人卫生。 4、确保所有采购食品的质量。 5、建立各种控制体系（卫生、成本等）正常运作、 6、极积开创新菜，制订餐厅的菜单、自助单及特殊菜单。

岗位职责 1.负责酒店人力资源部的管理工作。 2.负责制定酒店人力资源政策、制度。 3.建立酒店的招聘管理体系，有效控制员工流动率。 4.制定酒店人力资源规划，并组织实施。 5.组织完成年度培训计划，针对核心员工进行职业规划。 6.建立和谐的劳资关系。 7.建立绩效管理与考核体系。 任职资格 1. 在四星级或五星级酒店从事同等职位两年以上的管理经验； 2 . 具备较强的组织能力、文字表达能力、沟通协调能力、培训能力； 3. 具备一定的招聘渠道及招聘实施经验。

·岗位职责： 1.负责給员工分配工作任务和其他员工分配工作任务 2.确认培训需求和保证部门的培训能够得到很好的贯彻执行 3.给一线的员工以支持和鼓励，以便其能向客人提供更好的优质的服务 4.帮助员工，如员工评估和员工的生活等方面 5. 确保有个好的沟通环境和好的团对建设 6.保证所有员工熟悉PA内的所有设施设备，以便给客人提供更好的服务 7.在能够影响部门与前台，工程部和洗衣房的关系等方面的事务要能够与助理管家有着很好的沟通渠道 8.给员工开例会 9.跟进酒店的虫害和植物管理 10.保证所有清洁剂按照要求使用，检查员工的工作安全问题和维护清洁机器设备 11.每日检查自己所负责的公共场区域并保证酒店公共区域家私，设施设备是完好的符合酒店标准的 12.保证客人的需求是符合要求的，并且要保证所提供的服务是按照标准去来完成的 13.每日检查所有公共区域，餐厅，会议室，客用洗手间，后区等以确保所有家私和设施设备是完好的，若发现有任何问题及时向行政管家报告 14.检查当日所有VIP会议和其用餐的地方 15.接收并调查来自客人；管理层和餐饮的有关清洁问题和投诉并向行政管家报告 16.在仪容仪表和礼貌礼节方面要有一个正确的标准和制度，并以此来督导员工 17.监督和控制客房部的工作，如在失物招领，钥匙控制，安全和紧急事件的处理的方法，以保证客人和酒店员工的人身财产的安全

1. 全面负责酒店日常运营与管理，有效贯彻并执行集团各项战略决议，确保年度经营目标与利润指标的全面达成。 2. 持续提升酒店经营品质与服务水准，对运营管理提出系统性、建设性优化建议，积极拓展并维护客户资源，塑造高效、协同工作环境。 3. 参与海外本地团队的招聘、培训与管理，学习有效驾驭多元文化背景团队，提升团队凝聚力和执行力。 4. 建立健全应急处理机制，具备出色的突发状况判断与处置能力，能够稳妥应对各类紧急事件，保障酒店运营安全与稳定。 5. 全面负责酒店资产与财务管理，通过科学的成本控制与开源节流措施，实现资产保值增值，提升整体盈利水平。 6. 代表酒店维护与当地政府机构、企事业单位及重要客户之间的良好关系，积极推动酒店品牌形象建设，提升酒店在区域的公众认知与美誉度。 7. 承接并落实集团各项绩效指标（KPI），完成阶段性及年度考核任务，实现对运营结果的精细化管理与持续优化。 任职要求： 1. 本科及以上学历，酒店管理、旅游管理、工商管理等相关专业优先，年龄30-33周岁，优秀者可以放宽到38岁。 2. 8年以上国际酒店集团（如万豪、希尔顿、洲际等）前厅、餐饮、销售经验，且2年以上酒店总经理或运营管理经验； 3. 有海外工作、学习或多次跨国项目协作经验者优先； 4. 出色的沟通协调和团队领导潜力，能适应多元文化环境；强烈的成就动机和学习能力，愿意长期发展海外事业。 5. 具备流利的英语工作能力（听说读写熟练）； 6. 逻辑清晰，抗压性强，能够灵活应对复杂环境和挑战。

Job Responsibility: 岗位职责： 1.Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.  根据凯宾斯基和领先的质量保证(LQA)标准，以友好和关心的方式为客人办理入住和退房手续。 2.Ensure that LQA results are above 85%. 确保LQA结果在85%以上。 3.Upon check in, register guest and assign rooms.  Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards.  Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.   入住后，登记客人并分配房间。尽可能满足特殊要求。如有需要，协助客人填写登记卡。运用有启发性的销售技巧来销售房间和推广酒店的其他服务。核实客人的付款方式，并遵循既定的信用检查程序或将现金处理付款转交给收银员。 4.Upon departure of guests, process the guest check out procedures. Inquire for last minute charges.  Receive payment from guests. Settle the guest account and give copy of the invoice.  客人离开后，办理客人退房手续。查询最后一分钟的费用。接受客人的付款。结清客人帐并出具发票复印件。 5.Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.  At the end of shift, balance their cash float.  根据程序处理前厅部收银员的所有事务，如向客人收取费用和兑换外币。在轮班结束时，平衡他们的现金流量表。 6.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.  It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.  以友好和关心的态度回答客人的所有要求和问题，无论是通过电话还是当面，提供/接收信息并采取适当的行动，或将事情交给相关人员处理。它可能包括但不包括发放保险箱，处理信息或处理投诉。 7.Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.  通过通知客房部晚退房、早退房和特殊要求来协调房间状态的更新。 8.Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.   了解产品和服务知识以及酒店的日常和会议活动。 9.Possess a working knowledge of the room reservation procedures.   熟悉客房预订流程。 10.Maintain the neatness of his/her working area. 保持工作区域的整洁。 Job Requirements:  任职要求： 1.Minimum of one year experience in a customer service position 至少一年的客户服务工作经验 2.Brief knowledge of hotel operations & Computer systems     熟悉酒店运营及电脑系统

岗位职责： 1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3.熟悉处理房间预订的程序，给客人提供给最新和最准确的房况信息。 4.调节和控制房间预订、销售。 5.其他 岗位要求： 1.大专及以上学历。 2.具备良好的英语口语及读写能力，具备良好的沟通能力。 3.熟练操作视窗系统。

Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.COREWORK ACTIVITIESManaging Sales Activities· Manages the development of a strategic account plan for the demand generators in the market.· Manages the property's reactive and proactive sales efforts. · Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. · Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.· Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.· Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.· Attends sales strategy meetings to provide input on weekly and overall sales strategy.· Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.· Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.· Serves as the sales contact forth General Manager, property leadership team, Group Sales and Area Sales leaders.· Serves as the sales contact for customers; serves as the customer advocate.· Serves as hotel authority on sales processes and sales contracts.· Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.· Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.· Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.· Supports the General Manager by coordinating crisis communications.· Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). · Participates in and practices daily service basics of the brand.· Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.· Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriates take holders. · Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.· Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.· Interfaces with regional marketing communications for regional and national promotions pull through.· Performs other duties, as assigned, to meet business needs.Building Successful Relationships· Develops strong partnerships with local organizations to further increase brand/product awareness.· Develops and manages internal keys take holder relationships.· Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.· Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.· Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.· Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Leadership· Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.· Develops sales goals and strategies and verifies alignment with the brand business strategy.· Executes the sales strategy in order to meet individual booking goals for both self and staff.· Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.· Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.· Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.· Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.· Creates effective structures, processes, jobs and performance management systems are in place. · Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.· Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. · Maintains an active list of the competition’s best salespeople and executes a recruitment and acquisition plan with HR.· Supports tools and training resources to educate sales associates on winning catering solutions. · Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.· Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.· Transfers functional knowledge and develops group sales skills of other discipline managers.· Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.· Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. · Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.MANAGEMENT COMPETENCIESLeadership· Adaptability – Develops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment. · Communication - Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action.· Problem Solving and Decision Making - Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions.· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Managing Execution· Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.· Driving for Results - Focuses and guides others in accomplishing work objectives.· Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed.Building Relationships· Coworker Relationships - Develops and uses collaborative relationships to facilitate the accomplishment of work goals.· Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability - Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit.· Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen - Understands and utilizes business information (e.g., data related to employee engagement, guest satisfaction, and property financial performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.· Devising Sales Strategies and Solutions - Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts, constraints, competitive circumstances, and probable consequences.· Sales Disposition - Energetic, proactive, takes calculated risks, and perseveres to attain goals.· Sales Opportunity Analysis - Ability to understand and utilize economic, financial, industry, and organizational data; accurately diagnosing customer needs and issues that can inform sales strategies. · Revenue Management - Knowledge of total hotel revenue management concepts, processes and strategies (including sales cycles and trends, account management, pricing, and inventory management).· Management of Financial Resources-Ability to analyze Profit and Loss (P&L) statements, develop operating budgets and revenue goals, forecasting, and capital expenditure planning; determining how money will be spent to get the work done, and accounting for these expenditures.·Basic Competencies - Fundamental competencies required for accomplishing basic work activities.· Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).· Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.· Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.· Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.· Writing - Communicates effectively in writing as appropriate for the needs of the audience.Adhereto all company policies and procedures.CANDIDATE PROFILE Education and ExperienceRequired:· 2-yeardegree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years' experience in the sales and marketing or related professional area.· 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related major; 2 years' experience in the sales and marketing or related professional area.Preferred:· 4 year college degree.· Demonstrated skills in supervising a team.· Lodging sales experience.Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

岗位职责 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 岗位要求 1、大专及以上学历，并且有2年以上同星级客房管理工作经验。 2、熟悉客房部专业知识，熟练使用电脑。 3、掌握熟悉客房管理、服务流程和质量标准。 4、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。 请注意：你的简历信息将会被我们转发到我们的第三方招聘系统进行流程使用。我们会采用合理的安全措施来保护您的个人数据安全，如您继续申请该职位，即表示您已知晓并认可我们的操作。

【岗位职责】 1、鉴别茶叶品质。 2、根据茶叶的品质，选择相适的水质、水量、水温和冲泡器具，进行茶水艺术冲泡。 3、选配茶点；懂得中国功夫茶的泡制。 4、向宾客介绍及饮茶知识、茶叶保管方法等茶文化。 5、为宾客进行茶艺表演，能耐心细致的为宾客解答各类问题。 6、做好豪华阁的各项服务工作。 【岗位要求】 1、在茶艺馆、茶室、俱乐部或高档茶餐厅从事茶饮艺术服务2年以上。 2、接受过茶艺师职业培训，具有初级以上《茶艺师国家职业标准》资格证书最佳。 3、熟练掌握接待、准备与演示、服务等能力。 4、形象气质佳，具有良好的服务意识。

薪资员兼总出纳职位，财务工作爱好者欢迎投递。薪资主管兼总出纳职位，有相关工作经验者优先考虑。

【岗位职责】1、按照部门的规范和程序提供高标准的餐饮服务。2、正确处理客人的投诉。3、根据酒吧存货量领取酒吧物品。4、为酒吧侍应生提供基本的饮料知识和饮料服务的培训。5、召开每日例会和参加计划好的餐饮部会议。6、为销售，饮品创新和利润制定部门的规范和程序。【岗位要求】1、掌握有关于食品，酒水，运营各个方面的知识以及工作能力2、2年以上有关的工作经验3、优秀的管理技能4、拥有敏锐的商业嗅觉5、懂得自我激励以及保持积极的态度6、较强的领导能力，懂得激励团队队员以及跟团队的沟通7、熟练的英文书写能力和口语能力8、良好的仪容仪表

●          热烈欢迎每一位宾客，为他们留下真正难忘的体验 ●          当面或在电话中问候 IHG One Rewards Club 优悦会会员和再次光临的宾客 ●          收取、管理和接收宾客预订的付款 ●          提供快捷且顺畅的入住和退房服务 ●          提前预测宾客的需求和要求，提供定制化建议 ●          成为宾客信任的代表，帮助宾客解决包括账单问题和餐厅建议等在内的各种问题

·         Process all incoming and outgoing calls accurately and courteously ·         正确并礼貌地处理所有打进和打出酒店的电话。 ·         Records and controls accurately wake up calls ·         准确记录并管理叫早服务。 ·         Pages guests in co-operation with concerned departments ·         与相关部门合作，对客人进行呼叫。 ·         Records all entries on traffic sheets ·         将所有条目记录到电话单上。 ·         Assists guests with international calls and directory queries ·         协助客人处理国际长途和号码查询。 ·         Calls guests by name whenever possible ·         尽量称呼客人的姓名 。 ·         Pages staff member when requested ·         如有需要，对工作人员进行呼叫。 ·         Abides by principles of guest privacy ·         遵守保护客人隐私的原则 ·         Handles guests needs or requests and reports complaints to the Telephone Supervisor ·         满足客人的需要或请求，并向总机主管汇报投诉情况。 ·         Report on logbook daily ·         每日记下工作日志。 ·         Bill call costs ·         提供电话费单据。 ·         Aware of local telephone listings and frequently dialed numbers ·         熟悉当地电话表以及常拨号码。 ·         Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations ·         严格遵守处理紧急事件，如火灾、炸弹威胁和其它危机的标准政策和工作程序。 ·         Advises defects on switchboard equipment to Supervisor ·         向主管汇报总机设备出现的问题。 ·         Maintains a clean work environment ·         保持工作环境的清洁。 ·         Attends to all guest queries and requests promptly ·         及时处理客人的所有问询和要求。 ·         Taking reservations from different channels when Reservation Team is absent, including Ctrip, Meituan, corporate and voucher bookings. ·         预订部未有人当班时需要承接携程、美团、公司及房券的订单做预订。 ·         Maintains detailed knowledge of the Hotel’s fire, life and safety system ·         熟知酒店的消防、救生和安全系统。 ·         Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard ·         熟知紧急事件处理小组的相关情况以及电话室在此方面的工作方式。 ·         Maintain Hotel Information ·         保管酒店相关信息。 ·         Experience working in Intercontinental Group hotels is preferred ·         具备洲际集团旗下酒店工作经验优先考虑

【岗位职责】 直接负责厨房，存储和自助餐区域的卫生。 监督洗碗间操作规范，并确保遵守所有食品安全法规。 管理所有瓷器、玻璃器皿和银器，并确保足够的清洁用品。 熟知并执行对设备设施以及地面的清洗工作。 定期对瓷器，玻璃器皿和餐具，厨房用具和FF&E进行盘点。 执行安全程序和监督减少破损防止事故发生进行成本控制。 确保对管事员工的食品卫生、设备处理和化学品使用进行培训。 负责员工的考勤，及时地输入考勤系统。 监控预算并控制费用，重点监督食品、酒水与人力成本。 处理员工日常事务，计划并分配工作，为每个员工设定工作和发展目标。 为员工提供教导、辅导并给予定期反馈，协助解决各种员工矛盾，提高团队成员的绩效。 确保所有餐饮场所及设施设备的整洁、除尘到位并根据预期业务量储备适量库存。若有任何维修需求，应立即通知工程部。 确保食品、饮料、库存及设备的安全储存，及时、高效地补充供货，同时降低浪费的情况。 【岗位要求】 食品处理和卫生标准的知识。 了解基本的卫生控制目的和清洁用品的使用。 具有餐饮服务或相关领域的从业经历。 2年相关经验包括至少1年的管理经验或与此相当的教育和相关工作经验结合的背景。

【岗位职责】1、协助制定并完善酒店各项培训管理制度。2、协助上级进行全酒店各部门日常培训需求分析。3、参与新员工的入职培训工作。4、和团队一起组织并实施各类活动，确保效果达到预期目标。5、收取各部门季度、月度培训计划、初审工作。6、协助上级培训各部门业务培训负责人培训技巧和知识。7、完成上级交办的其他与学习与发展相关的工作。 【岗位要求】1、具备酒店行业学习与发展工作经验；2、良好的沟通与协调能力，能够与各部门有效合作；3、具有较强的文字综合能力和口头表达能力；4、具备创新思维；5、熟练使用办公软件及培训管理工具；6、对学习与发展工作有热情，具备较强的责任心和团队合作精神。

【岗位职责】 1、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 2、高效认知和掌握销售线索。 3、代表酒店参加国内的销售活动。 4、发挥创造力，为酒店的产品及部门做出应有的贡献。 5、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 6、在所负责的市场区域内，监视和报告市场及竞争者的情况。 7、准备销售报告，确保市场及客户信息的准确性，以便于工作的跟进。 8、积极地传播产品信息，在负责的市场内营造酒店的知名度。 9、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 10、主动参与，完成各种销售报告。 11、协助计划和配合销售活动。 12、协助配合开发制作所有酒店促销材料。 13、管理客户档案数据库，手工或以电脑更新客户档案。 14、不断地对下属员工给予持续建议及支持。 15、执行上级要求的任务，完成市场销售目标。 16、遵守酒店酒店的员工守则。 17、遵守酒店酒店的政策及程序。 18、坚持不断的对自己的表现进行分析评估。 19、完成上级交给的其他任务 【岗位要求】 1、具备领导才能，了解所负责部门对各职位的责任。 2、掌握使用互联网及其它主要电脑系统的知识。 3、掌握应用销售及前台的电脑系统。 4、了解商务旅游、旅游业国际市场，会议旅游及餐饮销售。 5、能够掌握和理解市场和竞争。 6、必须具备良好的中，英文读写能力。 7、良好的电脑技能，至少会使用微软2003或以上操作系统、微软办公软件2003或更高版本、互联网及其它的流行出版软件。 8、良好的人际交往和沟通技巧。 9、独立工作和团队工作的能力。

前厅：前台/礼宾/为您服务中心岗位职责1.熟悉部门工作细则和流程；2.执行酒店安排的其他相关工作。岗位要求1.有志在酒店行业发展的应届毕业生/实习生；2.对担任酒店管理人员具有高度期望；3.热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。4.英语能够基础沟通5.实习期半年以上优先考虑

【岗位职责】 1、全面负责酒店财务管理工作，包括预算编制、成本控制、资金管理、税务筹划及财务分析等； 2、建立健全财务管理制度及流程，确保财务工作合规、高效运行； 3、监督日常财务核算、报表编制及财务数据审核，确保账务准确性和及时性； 4、统筹资金计划与调配，优化现金流管理，提高资金使用效率； 5、对接税务、审计、银行等外部机构，协调处理相关事务； 6、参与经营决策，提供财务数据支持及风险预警，协助管理层制定发展战略； 7、负责财务团队的管理与培训，提升团队专业能力。 【岗位要求】 1、具备扎实的财务专业知识，熟悉会计准则、税法及相关法律法规； 2、具备较强的财务分析、预算管理及成本控制能力； 3、逻辑清晰，责任心强，具备良好的沟通协调能力及团队管理经验； 4、能承受工作压力，适应酒店行业的工作节奏； 5、熟练使用财务软件及办公软件（如Excel、ERP系统等）。

岗位职责： 1、为客人和团队成员高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生 。 2、在厨房运作方面支持上级的工作，保证提供高效率的服务。 3、计划和准备执行高质量的食品和摆台在指定的区域和餐厅。 4、严格按照菜谱、标准和摆盘标准。 5、具备中/西餐/烘焙基础烹饪技能知识，高效率、高质量完成本职工作。 岗位要求： 1、烹饪相关专业 2、在读学生，实习期6个月。