【岗位职责】 1、负责客房部的日常运营管理，确保客房清洁、布草更换、物品补充等工作高效有序进行； 2、制定并执行客房服务标准与流程，监督员工操作规范，提升服务质量； 3、定期检查客房卫生、设施设备状况，及时反馈维修需求并跟进处理结果； 4、负责客房部员工排班、培训及绩效考核，优化团队工作效率； 5、处理客人投诉及特殊需求，确保问题及时解决并提升客户满意度； 6、与其他部门（如前厅、工程、安保）保持高效沟通，协调解决跨部门问题。 1. Responsible for the daily operations management of the housekeeping department, ensuring efficient and orderly execution of room cleaning, linen replacement, and replenishment of supplies; 2. Develop and implement room service standards and procedures, supervise staff compliance, and improve service quality; 3. Regularly inspect room hygiene and facilities, promptly report maintenance needs, and follow up on results; 4. Responsible for scheduling, training, and performance evaluation of housekeeping staff, optimizing team work efficiency; 5. Handle guest complaints and special requests, ensuring timely resolution of issues and enhancing customer satisfaction; 6. Maintain effective communication with other departments (such as front office, engineering, security) to coordinate and resolve cross-departmental issues. 【岗位要求】 1、具备较强的服务意识与责任心，能够适应酒店行业工作节奏； 2、良好的组织协调能力，能够高效管理团队并处理突发情况； 3、具备基础的数据分析能力，能通过运营数据优化工作流程； 4、身体健康，能适应站立、走动等体力工作； 5、有华住酒店客房管理经验者优先，无经验者可接受系统培训； 6、具备一定的抗压能力，能妥善应对高强度工作及客户诉求。 1. Possess a strong sense of service and responsibility, capable of adapting to the work pace in the hotel industry; 2. Good organizational and coordination skills, able to efficiently manage teams and handle emergencies; 3. Basic data analysis skills, able to optimize workflows through operational data; 4. Physically healthy, able to handle tasks that require standing and walking; 5. Prior experience in Huazhu hotel room management is preferred; those without experience can undergo systematic training;6. Possess a certain level of stress tolerance, able to appropriately handle high-intensity work and customer demands.