Duties andResponsibilities工作职责 ·        ·       Work in accordance with thedaily production scheduleo    Produces sweet and savoury dim sum ·       o    制作甜咸点心 ·       o    Producesdeep fried dim sum ·       o    制作油炸点心 ·       o    Producesbaked dumpling ·       o    制作烤制的饺子 ·       o    Produces arange of baked desserts ·       o    制作各种烘烤甜点 ·       按照每日生产量计划进行工作。 ·       Ensure a constant andsufficient supply of equipment and clean utensils to all outlets at all times ·       确保始终向所有营业场所提供足够的设备和干净的器皿。 ·       Collection of all garbage andmaintain the cleanliness of bins and garbage room at all times ·       收集垃圾并保持垃圾桶和废物间的清洁。 ·       Maintain the cleanliness andconduct regular checks on the staff dining area to ensure it is clean, tidy andreplenished ·       保持清洁，并定期对员工就餐区域进行检查，以确保其整洁和物品供应。 ·       Assist with Food presentation ·       协助食物装盘工作。 ·       Assist with the receival andstorage of goods ·       协助接收和储存货物 。 ·       Maintain hygienic standards andpractices ·       坚持卫生标准和规定。 ·       Actively pursuing cost savingmeasures ·       积极采取节省成本的措施。 ·       Recycle where-ever possible ·       尽可能进行资源再利用。 ·       Work in line with businessneeds ·       按业务要求开展工作。

Duties and Responsibilities工作职责 ·       Effectively manage therestaurant by ensuring the following: 有效管理餐厅的日常工作，确保日下工作正常进行： o   Oversee the Implementation ofstandards as detailed in the departmental standards and procedures manual 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。 o   Adhere to opening and closingprocedures 遵守开始营业和结束营业的程序。 o   Adhere to bill payingprocedures 遵守规定的结账程序。 o   Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc 有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点是推销某些产品等。 o   Personally meet and farewell aminimum of 80% of your customers 亲自迎送80%以上的客人。 o   Encourage and motivate staff toprovide optimum service during all shifts 激励在岗员工为客人提供卓越的服务。 ·       Share recommendations and guestcomments to Chef and Food and Beverage Manager to reflect current customerprofile 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。 ·       Develop and implementPromotions Calendar for F&B products in restaurant 在餐厅制定和执行餐饮产品促销活动日历。 ·       Manage special event concepts 特别活动的概念管理工作。 ·       Anticipate market changes andreview operations when necessary 善于预测市场的变化情况，并在必要时审评运营工作。 ·       Conduct competitor analysis 对竞争对手进行分析。 ·       Create positive publicityopportunities 创造良好的公众宣传机会。 ·       Manage customer database andutilize effectively 管理顾客数据库并有效的加以使用。 ·       Up-sell property facilities 推销酒店的设施。 ·       Actively pursue cost savingmeasures 积极的实行节约成本的方法。 ·       Recycle wherever possible 尽可能再利用能源。 ·       Liaise with Sales Managerduring tender process to obtain new accounts; Food and Beverage specific 在竞标过程中与销售经理密切合作争取新的客户；特别是餐饮部门的客户。 ·       Manage wage and beverage cost 管理工资和饮料成本。 ·       Forecasting 进行预测工作。 ·       Stock control 有效的控制存货。 ·       Analyse food and beveragestatistics through point of sale system 通过销售点销售系统分析餐饮统计数据。 ·       Works with Superior on manpowerplanning and management needs 和上级领导一起进行人力规划和管理需求。 ·       Works with Superior in thepreparation and management of the Department’s budget 和上级领导一起编制和管理部门预算。

【岗位职责】 1、熟悉宴会接待服务流程。 2、具有对员工的培训和评估的能力。 3、协助经理与厨房保持有效的沟通。 4、能为餐厅员工准备培训课题。 5、能保证良好的工作氛围和下属员工良好的工作关系。 6、在团队中展现个人精神和严守时间。 7、具备处理餐厅的应急事情。 8、具备预测顾客的需求，及时安排提供有效服务。 【岗位要求】 有5年的餐饮服务与基层管理的工作经验。 至少1年以上的主管工作经验。 良好的仪容仪表。 积极主动。 团队有良好的沟通才能，监督和刺激员工的积极性。

【岗位职责】 1、负责酒店客房销售（公司）业务 2、与既有的客户和潜在的客户及合作伙伴保持密切的联系。 3、仔细计划与客户的会面，对预定的客户实施客户关系管理，完成销售目标。 4、在所负责的市场区域内，监视和报告市场及竞争者的情况。 5、积极地传播产品信息，在负责的市场内营造酒店的知名度。 6、在所负责的区域内，与市场销售总监一起计划销售攻势，并确保其实现。 7、协助计划和配合销售活动。 8、协助配合开发制作所有酒店促销材料。 9、执行上级要求的任务，完成市场销售目标。 【岗位要求】 1、熟悉连云港当地市场，掌握优质的客户资源。 2、能够掌握和理解市场和竞争。 3、良好的人际交往和沟通技巧。

【岗位职责】 1.在厨师长的领导下，出品西餐热菜和每日早餐并保证质量。 2.协助厨房团队完成自助早餐菜品制作和备餐。 3.检查库存的质量和数量，合理安排使用食品原料， 4. 执行卫生法规及各项卫生制度，严格防止食物中毒事故的发生 【岗位要求】 1.熟悉餐饮的工作规范和要求，掌握配菜的各种质量要求。 2.有过大型餐饮备餐的相关经验 3.能按SOP和质量标准要求独立进行工作 4.一定的语言表达能力。 5.工作有责任心，做事认真负责。

Hereat Upper House Chengdu, we don't do ordinary things. We thrive on the differentand the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you'renot just filling a role — you're owning it. We provide the training and thefreedom for you to flourish, with leaders who support and encourage you. Thedifference is you. Everyday is a fresh page in our collective story. Ready to join us at Upper House Chengdu? Upper House Chengdu celebrates Chengdu’s history and looks towardsthe future through inspired modern design and art. Our House is hidden amongstthe laneways of Taikoo Li Chengdu and set on former temple grounds, with 100intimate rooms and 42 serviced apartments, heritage courtyards, landscapedterraces and a subterranean oasis. It’s an urban sanctuary that surprises anddelights around every corner. Job Overview This role supports the Guest Experience team to create authenticand memorable experiences for our guests that distinguish us from other hotels.We prioritise our guests in every aspect of their journey with us. Those whoare passionate about meeting new people, making a spontaneous impression, andthink out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Lobby Host is all about! Here's the quick lowdown on what you'll do day-to-day: ·       Under the general direction of the GuestExperience Manager and within the limits of established Swire Hotels and localpolicies and procedures, oversees and directs all aspects of the guestrelations function to achieve the highest possible guest satisfaction to allguests and with specific responsibility for each guest’s arrival and departureexperience. ·       To work in a multi-tasking environment and usingcommon sense to ensure all guests receive the best service in Chengdu and enjoytheir experience at The Temple House and at Taikoo Li. ·       Ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival to departure. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): ·       Knowyour job and continue your self-development by self-directed learning andparticipation in company sponsored training programs. ·       Effectiveinterpersonal skills team player. ·      Excellentoral and written communication, in both Mandarin and English. Preferably inother languages as well. ·       Happyoutgoing personality. ·       Goaldriven personality, wants to grow and learn. ·       Be open-minded and creative. The Cherries on Top (Nice-to-Haves): ·       Local knowledge and ability to relate with all nationalities. ·       Completed a Hospitality degree in a university,college or hotel school (Preferable). We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets youapart. If you feel a connection with what we stand for, we're eager to meetyou. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values alignwith your own? Is this the team you've been wanting to join? If your answer isa clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ·       Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos! ·       Dine at our teamdining hall and save on meals! ·       Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel? ·       Join our wellnessprogramme and healthy pantry to elevate your mental and physical wellbeing! ·       Enjoy an annual, paidWell-being Leave, a day for you to look after yourself, be healthy and behappy! ·       Benefit fromcomprehensive medical and dental benefits, along with annual medical check-ups. ·       Enjoy an appreciative& supportive culture that allows you to be your best self. ·       Turn up in smartcasual attires and be as comfortable as you can at work! ·       Speak up & putyour own ideas into actions. Think differently!

主要职责： 1、按照安排认真做好做好餐厅厅面、会议活动、宴会等摆台，准备好各种用品，确保正常运营； 2、为顾客提供主动、热情、礼貌、耐心、使顾客有宾客如归之感； 3、善于向顾客介绍和推销本餐厅饮品及特色菜品； 4、积极参加培训，不断提高服务技能； 5、领导交代的其他工作。 任职要求： 1、认同并实践公司的企业文化； 2、具有良好的沟通协调能力、执行力、服从领导、善于团队 3、具有高度的工作热情，积极主动，尽职担责； 4、较强的环境适应能力。

【岗位职责】 1检查房态并记录 2、将“请勿打扰”房间汇报给楼层主管 3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等 4、为房间补足酒水与日用消耗品 5、清洁并整理客房洗手间里的客用物品 6、为客人悬挂衣服和清理客人随带的小物品 7、更换我们可以触及的电灯泡 7、清理已退的房间 8、将送餐桌或托盘从房间内撤出 9、汇报房间内是否有损坏物品 10、报告房间内需要维修的问题 11、汇报有可疑行为的客人 ·12、汇报房间遗失物品 13、汇报是否有客人私占的酒店公有物品 14、上交给楼层主管拾到物品 15、为客房做清理后的最后检查 16、填写客房服务员每日报表 17、清理楼层走道服务区域和楼梯 18、清理窗户内部 19、检查住客房客人的洗衣并通知洗衣房 20、为客人收洗衣并送至洗衣房 21、帮助洗衣部人员开客房门送洗衣 22、当客人刚入住时为客人准备欢迎茶水 23、提供擦鞋服务 ·24、根据客人类型准备鲜花等级 25、发现并去除地毯上的污渍 26、根据客人要求移动及重新排放家具挪动摆放床垫等 27、人工或用机器为地面打蜡抛光 ·28、清理冲洗楼梯及楼梯口 29、依据客人具体要求放置婴儿床加床板变压器吹风机等 30、参加各种会议 31、参加不同的培训 32、检查并记录酒水消耗量补入新的酒水 33、整理员工车中有污损的布草 34、将员工车中的垃圾清除 35、完成楼层主管交给的额外任务 36、填写房间状态表 37、提供开夜床服务这主要包括、清理客房内的垃圾、更换已用过的杯子、将床单打开、关上窗帘、打开台灯、检查浴室的清洁、放好用过的毛 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力好

【岗位职责】 1、负责酒店客房楼层的日常运营管理，确保服务标准与操作流程的执行； 2、督导楼层服务员的工作，检查客房清洁质量及设施状态，及时处理问题； 3、协调前台、工程等部门，保障客房高效周转及客人需求响应； 4、定期培训员工服务技能与安全规范，提升团队专业水平； 5、控制客房用品消耗，参与月度物资盘点及成本分析； 6、处理客人投诉及突发事件，维护酒店声誉。 【岗位要求】 1、1年以上高星级酒店客房服务或楼层管理经验； 2、熟悉客房清洁流程、设施维护标准及行业安全规范； 3、具备较强的团队管理能力与跨部门沟通协调能力； 4、能适应倒班工作制，抗压能力强； 5、年龄20-55岁，身体健康，无不良从业记录。

1. 保证空调系统及其附属设备的正常运行。 2. 制定执行空调系统的节能省耗措施，降低经营成本。 3. 严格执行巡视检查制度，检查各班次巡视记录内容，发现异常，及时采取措施，防止小隐患酿成大故障。 4. 按照维修保养制度的要求，适时安排对空调系统及其附属设备的维护保养计划。使设备始终保持良好的工作状态。 5. 建立并管理好技术档案，做好维修保养和零配件更换记录。统计维修成本。 6. 针对下属员工的技术和思想状态，编制培训计划，经常对下属员工进行职业道德、质量意识教育和专业技术知识培训。 7. 检查下属岗位纪律及精神状态，发现不良现象即时纠正。 8. 空调主管是空调系统的防火责任人，落实 “ 谁主管，谁负责 ” 的防火方针，教育员工加强防火意识，学会自救灭火方法。 9. 完成上级安排的其他工作。

The Sales Executive will be responsible for managing an account portfolio with the aim to generate and maximise hotel revenue and market share. Key to this role is building relationships and developing networks within new and existing accounts in order to increase revenue and conversion. Duties and Responsibilities FINANCIAL RETURNS · Validate the potential of assigned accounts and create account plans as per the IHG hotel standard operating procedures · Grow assigned accounts so to meet fixed goals and maximise profitability · Gather information on current and prospective clients / contacts to generate incremental business · Maintain effective control of sales expenses PEOPLE · Use both account interactions and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures · Provide feedback to management on changing market conditions, including competition and market trends · Involve the Sales Manager where appropriate on sales calls and sales meetings · Communicate to his/her superior any issues encountered and other relevant information · Attend and participate in training sessions, daily briefings and other meetings as required · Where applicable, supervise, guide and train Sales Coordinators in carrying out their responsibilities GUEST EXPERIENCE · Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff · Conduct client meetings as well as planning and coordinating site introduction tours and inspections · Handle and manage clients’ queries or issues · Be proactive and responsible for the follow up of new sales leads to enhance guest experience · Develop and maintain contact with business generators (MICE Planner; travel agents; etc.) RESPONSIBLE BUSINESS · Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes · Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action · Develop awareness and reputation of the hotel and the brand in the local community. Perform other duties as assigned. ACCOUNTABILITY This is sales and marketing executive position in a full or limited service hotel and may include meeting space and/or catering facilities. Performance of this role should be measured by the following key metrics: · Key Performance Objectives set annually (as per IHG policy) · Individual Account Plans · No. of sales meetings · No. of leads from new accounts · No. of leads from existing accounts · Value of definite leads from new accounts · Value of definite leads from existing accounts · Process compliance as the indicated compliance in the Standard Operating Procedures QUALIFICATIONS AND REQUIREMENTS Degree or Diploma in Marketing, Business or Hospitality Management desired, and a minimum of one year of relevant Sales experience in Hospitality or a related service industry. Expected to possess the following skills: · In-depth knowledge of sales principles and techniques · Effective communication and negotiation skills · Strong knowledge of hotel products, rates and marketing programmes · Excellent PC skills (including MS Office) · Ability to develop strong relationships with customers and other stakeholders · Knowledge and experience of Sales Systems (i.e. Delphi; Opera; etc.) is advantageous

岗位职责 1. 巡视管辖区，检查监督清洁卫生及客房服务的质量。 2. 检查客房的维修保养事宜，安排客房的大清洁计划。 3. 检查各类物品的储存及消耗量。 4. 留意宾客动态，处理宾客投诉，有重大事故时须向部门经理报告。 5. 掌握所辖客房的状况。 6. 亲自招待贵宾，以表示酒店对贵宾的礼遇。 7. 负责所辖员工的工作安排与调配，督导客房员工及清洁杂工的工作。 岗位要求 1.高中毕业或同等文化程度。 2.有2年以上的同岗位工作经历。 3.悉客房服务程序，清扫程序，具有较强的组织能力、管理能力，能正确领会领导意图，有条不紊的布置与安排工作。

Duties andResponsibilities工作职责 始终完全投入到每日运作要求的所有阶段 a.    To Chinese Chef Co-ordinate in detail for the daily Restaurant / Banquet/ food production, and all specific duties to all Sous Chefs and hosts.        在中餐厨师长的管理下，对于餐厅的细节，宴会，食品生产及员工的所有特定职责进行协调 b.     To organize and supervisethe host in the food preparation of all the sections of the kitchen.        组织并监督员工进行厨房各部位食物的准备工作 c.      To constantly check thequality of food prepared with regard to taste and temperature.        坚持检查对于味道和温度等方面的食品质量 d.     To insist on a consistentvisual appearance of all dishes prepared. Presentation and garnish must beprepared and according to standards.        对于准备的所有菜肴要有一个统一的视觉效果，同时演示及装饰菜必须按规定准备 e.     To monitor and fullyimplement the portion control established with the recipe cards and the butchertest. To minimize waste and spoilage.       管理并且完全执行依据菜单配料和加工厨房测试建立的分配控制，同时减少浪费和破坏 f.      To check stores andrefrigerators and be responsible for the proper storing and recycling ofleftovers.        检查库房和冰库同时负责适当的储存及剩饭菜的回收利用 g.     Ensure smooth andeffective communication among the kitchens and with other departments.        确保厨房间及其他部门间顺利的高效的沟通 h.     To work closely withreceiving and storeroom. To make sure that received goods are of the standardquality and according to hotel’s specifications.        与收货部和库房紧密联系，按照酒店的规定确保收获符合质量标准 i.       To constantly be alert onfreshness, presentations and temperature of food served.        时刻关注提供食品的新鲜度，展示及温度 j.       To supervise food tastingsessions and guide All Kitchen Host for new menu implementation.        管理食品品尝会议以及指导所有下级员工执行新菜单 k.     To check with KitchenSous Chef on set-up prior to operations.       和厨师长一起检查运作之前的设置及安排 l.       To implement log book forhis section with a standard report form to be sent to the Chinese Chef officedaily.        每天贯彻记事本并整理一个标准的报告表给上级主管 m.   To attend the dailybriefing, with the All Kitchen Host.        每日与员工参与部门的会议 3. Hygiene andSanitation 卫生和保洁       Toachieve the highest standard through strict adherence to the hygiene andsanitation rules.      严格依照卫生和保洁规则来达到最高标准 a.    To fully understand theSFSMS guidelines       对食品管理卫生体系十分了解 b.    To actively support andenforce the implementation of policies related to SFSMS       积极地支持和强制执行食品卫生管理政策

Duties andResponsibilities工作职责 ·       Conduct the hotel image design,promotion, decoration according to the daily/weekly working plan by the MacromManager. 按市场传媒经理每日/每周的工作计划，完成酒店的美术设计、制作或装饰任务。 ·       Conduct every hotel activitiesdesigns and decorations. 完成酒店内外各类活动的美术设计、制作或装饰任务。 ·       To ensure the publishingsuppliers get the detail designation materials to conduct the printing. 向印刷厂提供有关美术设计制作的详细资料，以供印刷厂印刷。 ·       Contact with the publishingsuppliers to ensure the printing quality. 与印刷厂联系，确保作品的质量。 ·       According to the schedule from MacromManager, to complete the promotion design, decoration assigned by the otherdepartments. 按市场传媒经理的安排，完成酒店其他部门需要的美术设计、制作或装饰工作。 ·       To set up a systemic documentsystem. Update information periodically.  将相关的美术作品、资料有系统地存档，其中包括其它酒店的菜单、宣传单等等。并作定期性的跟新、收集。 ·       Summarize and record all thecost from the PR department. 负责核算和记录所有制作的费用。 ·       Conduct the assignment from theMacrom Manager and the Department head. 执行由市场传媒经理或部门主管委派的其它相关的工作。

Specific Job Knowledge, Skill and Ability 工作技能技巧要求： 1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有积极合作的精神。以热心的态度对待所有的工作， 并乐于利用一切机会学习技能以便于改进自己的工作的技巧。 2. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。 3. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。 4. Can also take care of the operation of lobby bar and ADD restaurant, can make coffee latte art and drinks 可以兼顾大堂吧及西餐厅的运营，可以做制作咖啡拉花及酒水。

岗位职责： 1、确实掌握安全事宜，服勤于大门前、大厅内、后门及各指定之警卫岗； 2、遵行保安经理之指示，服勤安全警卫勤务，确保财产与顾客安全。 任职资格： 1、40—55周岁，身高170CM以上，身体健康，容貌端正,退伍军人优先考虑。 2、无犯罪记录,责任心强.良好的亲和力 3、熟悉安全制度及安全器材使用、意外事件及紧急事故之预防与安排. 4、清溪昌明酒店上班,上班要穿制服.(入酒店编制) 工作时间：12小时工作制，月休6天

【岗位职责】 1、全面负责宴会和会议，展示会等的推销、预订工作； 2、制定宴会销售的市场推销计划、简历并完善宴会销售部工作程序和标准，制定宴会销售部规章制度并指挥实施； 3、参加酒店管理人员会议、完成上传下达工作； 4、安排布置并督导下属人员的正常工作； 5、建立改善宴会日记、客户合同存档、宴会订单和预报单的存档记录，使之成为有效的工作程序和管理手段； 6、与餐饮部总监和行政总厨沟通协调，共同议定宴会菜单及价格； 7、与其他部门沟通、协调、密切配合； 8、定期对下属进行绩效评估，按奖惩制度实施奖惩，并加强对员工的培训工作、提高员工素质。 【岗位要求】 1、具有酒店宴会销售岗位工作经验，特别是包厢宴会的销售，能结合行业特点开展整体市场营销工作，有一定的客户积累，团队合作精神； 2、对高档宴会的组织及执行有丰富的经验； 3、具有较强的管理能力、判断和决策能力、人际沟通协调能力、计划与执行能力； 4、工作细致、严谨，并具有战略前瞻性思维。

该岗位单休，月薪税前6-8k，试用期按80%发放，入职就买五险一金，包食宿，双人间。 岗位职责： 1、负责户外泳池、旧礼堂和篮球场的运营管理，包含场地/场馆的开门、闭门、营业过程的管理等； 2、负责场地/场馆的咨询和预订，对客沟通协调； 3、负责场地/场馆物资物料的采购和摆放以及检查； 4、负责客人的投诉及相关问题； 5、负责对员工标准操作流程、服务意识和场地/场馆管理及安全培训等工作； 6、负责整理客人 的信息归档，并为后续提供个性服务； 7、负责完成其他上级完成其他事宜。 任职条件 1、大专以上学历，有过酒店康乐主管经历优先考虑； 2、具有场地/场馆运营的经验，并能独立编制和完善相关的sop流程； 3、具有良好的沟通协调能力，紧急事件的处理能力； 4、熟练掌握办公软件的使用； 5、能接受单休，认可企业文化，接受半户外的工作环境。

岗位职责 1、负责维护客户关系管理，建立体质良好的宾客关系，提升客人满意度，提高酒店网评分数 2、负责负责度假区/酒店客诉受理，识别和预防各项目客诉的潜在风险，及时处理并反馈客诉 3、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实 4、负责在前台及大堂接待及迎送住离店的宾客，对酒店的宾客提供礼貌专业的服务 5、协助管理行李房，确保所有的行李有行李标签并且安全存放在合适的位置 6、负责所有的特殊事情和酒店服务的有关信息的公告 7、确保工作区域内的所有设备处于良好工作状态 8、宾客有要求时，为预计离店的宾客安排出租车、机场班车的服务 9、按时完成上级交办的其他工作 任职要求 1、大专以上学历，同岗位工作经验1年以上，国际联号酒店工作经验优先，欢迎优秀应届毕业 2、形象良好，大方得体，具有较好的亲和力，掌握良好的英文口头表达 3、熟悉酒店客诉处理规范及流程，掌握商务礼仪规范，具有良好的服务理念及服务意识 4、具有良好的沟通交流能力，善于同宾客交往、沟通，能独立处理各种投诉 5、熟练使用办公软件，掌握一定法律、谈判知识，具备较强的危机公关处理能力

岗位职责 1、负责酒店前台的管理工作， 督导员工按照酒店的制度和流程提供优质的服务； 2、负责酒店前台工作制度和流程的优化，并对员工进行相关的培训； 3、负责酒店前台对接酒店VIP预订、入住等相关工作，提前做好相关的接待准备工作，做好VIP的接待、问询服务等工作； 4、负责将酒店销售政策对员工做精准传达和培训，向来宾推销客房，扩大酒店经济效益； 5、负责将酒店前厅服务设施及相关功能对员工做精准传达和培训，提升前厅的服务质量； 6、按时完成上级交办的其他工作任务。 岗位要求 1、大专及以上学历要求，同岗位工作经验2年以上优先，国际联号经验优先； 2.、英语听说读写能力及良好的交流沟通能力和电脑操作水平； 3、具备服务热情，具备团队精神，沟通协调能力强； 4、熟练掌握前厅部工作的各个环节和程序； 5、熟练掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到。

Duties andResponsibilities工作职责 ·       Finalizes food cover report andphotocopies various documentation for food and beverage control and the FinanceDepartment 完成食品消耗量报告，并为餐饮管理和财务部复印各种文件。 ·       Keys revenue journal anddistributes to Outlet Mangers and management 编制收入报告，然后分发给餐厅经理和管理层。 ·       Controls dockets used in alloutlets, maintaining correct sequence used at all times, accounting for docketsand making sure canceled dockets are recorded accordingly 管理餐厅使用的收据，确保收据号的连贯性，登记收据，被取消的收据均记录在案。 ·       Controls all food and beveragesales by: 通过以下手段控制餐饮销售： ·       Correct recording of guestchecks on a timely basis 及时正確记录客人的支票 ·       Performs spot checks on outletchecks used 对餐厅的支票应进行定点抽查 ·       Having all voided checks,corrections and unsettled checks approved by the Restaurant Supervisor orManager 所有空头支票，更正和未结算的支票由餐厅的领班或经理审批 ·       Monitors the buffet controls,especially over cash settled checks to prevent reuse ensuring all revenue isrecorded 监督自助餐的管理，特别是對现金结算的账单应防止重复使用，确保营业收入的记录。 ·       Ensure banquet controls arebeing adhered to 确保执行有效的宴会管理 ·       Reconciles total outlet salesto total charges 核对餐厅总销售额与总收入是否相符 ·       Ensures all rebates andmiscellaneous charges are supported by documentation detailing thecharges.  All rebate credits must be inaccordance with Finance Policy.  Therebate credits, miscellaneous charges and paid outs must be summarized and sentto the Finance Manager and General Manager for review daily 确保所有折扣和杂费项目均附有相关单据列明具体收费项目。所有折扣应遵循财务制度。折扣，杂费及垫付款项应备有总结清单，每天提交给财务经理和总经理审批 ·       Ensures that programs involvingcoupons, certificates, and vouchers are adequately controlled and safeguardsare in place 对所有涉及优惠券，证书和凭单的活动均应妥善管理，施行安全措施。 ·       Audits daily collection of theGeneral Cashiers Summary against the bank in slip 审核每日总出纳的汇总表与存款单是否一致。 ·       Audits and reconciles advancepayments and ensures payments have been applied 审查核对预付款项，确保付款到位。 ·       Works with General Cashier tocheck all float totals regularly and keeps control on registers in outlets 与总出纳一起定期检查备用金总额，并保存各餐厅收款机记录。 ·       Reconciles revenues on a dailybasis via back up page 核對每日收入是否与备份相符。 ·       Performs various specialprojects as requested and assigned by management 按管理层要求和安排执行各种特殊项目。

Duties andResponsibilities工作职责 ·       Maintains the utmostconfidentiality and discretion when handling business affairs 在处理业务时最大限度的保守机密并小心谨慎。 ·       Cooperates, coordinates andcommunicates with Department Heads and other inter-departmental secretaries asappropriate 必要时配合，协调各部门领导和其它部门的秘书的工作并与他们进行沟通。 ·       Supervises the work of the FinanceOffice staff 监督办公室员工的工作 ·       Day-to-day secretarial work toinclude typing, filing, faxes and telephone etc. 日常文秘工作包括打字，整理文件，传真和接听电话等。 ·       Distribution of memos, lettersand other information etc. 分发备忘录，信件和其它信息等。 ·       Arranging internal / externalappointments 安排内外会见。 ·       Handling reservation asrequested 必要时预订客房。 ·       Translating incoming letters,documents, articles by request 必要时翻译来信，文件和文章。 ·       Provides pertinent informationon socio-political matters 针对社会政治问题提供相关信息。 ·       Storing and keeping allconfidential information 保存和保守所有保密信息。 ·       Preparing monthly operationalresults for meetings with other hotels 为与其它酒店的会议准备月度运营结果报告。 ·       Taking minutes of Departmentmeeting as requested 需要时为部门会议作会议记录。 ·       Develops and maintains currentpayroll processing procedures 制定并执行最新的工资发放程序。 ·       Maintains confidentiality atall times and maintains strict practice of office lock up and security ofinformation 随时遵守保密条款，并严格执行办公室上锁和信息安全制度。 ·         Performs payroll processing andmonth end closing of payroll 负责发薪和月终工资封账。 ·       Maintains control over actualpayroll performance 对实际的工资支付进行控制。 ·       Compares actual payroll withforecasts/budgets and reports findings to Department Heads 用实际工资额与预测或预算进行比较，然后向各部门领导汇报比较结果。 ·       Ensure overtime claims are supported byproper approval and authorization 确保申报的加班附有完整的签字审批手续。 ·         Prepares input for payroll runincluding hours worked, terminations, adjustments, annual, sick and recreationleave 工资单输入工作包括：工作小时，离职，调薪，年薪，病假和休假。 ·       Attend to employee enquiries inrelation to pay issues 处理员工有关工资问题的询问。 Prepares manual paymentfor termination 为离职员工结算工资。 ·       Verify the leave entitlementfor all leave requests prior to approval 在审批前查验所有休假申请可享有的假期长度。 ·       Train back up payroll officerin all manpower procedures and responsibilities 为后备工资员提供有关工作程序和职责的培训。 ·       Prepares monthly/yearlyinternal manpower analysis report 编制月度和年度內部人力分析报告。 ·         Reconciles automatic payrolldeductions such as housing loan, superannuation payments, city ledger, etc. 核对工资中自动扣除的数额，如住房贷款，退休金和挂账等。 ·         Supervises filing of payrollreports 监督工资报表的归档。 ·       Journalizes payroll summaryeach month 每月登录工资总表。 ·       Supervises filing pay slips 监督工资单的归档。 ·         Examines year-to-date taxcalculations 检查本年度截止到当日的税款的计算结果。 ·        Examines tax returns of theyear 检查本年度的纳税申报额。 ·       Co-ordinates with outside dataprocessing company as requested 按要求配合公司以外的数据处理公司的工作。 ·       Reconciles employee shop (whereapplicable) and prepares journals of all transactions 员工的商店进行核对 (如适用的话)，编制所有交易清单。 ·         Prepares income tax payment toTax office 为税务局准备所得税款。 ·       Maintains relationships withlabor offices to ensure rates of pay are correct and current and maintainscurrent copies of labor agreements (Awards) for all positions 与劳动局保持良好的关系，确保准确的支付工资，保存所有职位的最新的劳动协议(奖励协议)。 ·       Engages in competitor surveysat request of Supervisor 在上级领导要求下填写竞争对手调查表。 ·       Coordinates with otherdepartments as necessary 需要时配合其它部门的工作。 ·       Conducts training to staff ontime sheet completion and other payroll related information 为员工提供如何填写工时单和其它与工资相关信息的培训。

Duties andResponsibilities工作职责 ·       Assist guests with allinquiries, both hotel and non-hotel related ·       协助客人各种与酒店相关或无关的问询 ·       Conduct effective shiftbriefings to ensure hotel activities and operational requirements are known ·       进行有效的交接班说明工作，以明确酒店活动和运营要求 ·       Maintain detailed knowledge ofthe activities of the day and alert to any potential problems ·       详细了解当日活动情况并留意各种潜在问题 ·       Maintain detailed knowledge ofkey occurrences in your city/location including directions to key points ofinterests, restaurants, theaters, shopping, cinemas, sporting and recreationalfacilities, banks, consulates, transport systems and special events ·       详细了解所在城市和地区的情况，包括去往主要地点的路线、以及关于餐馆、剧场、商场、电影院、体育场馆、娱乐设施、银行、领事馆、交通系统和特殊活动的信息 ·       Maintain adequate supplies offorms, brochures and ensure they are presented in line with hotel standards ·       保证供应足够的表格和手册，并确保其质量达到酒店标准 ·       Consult Log Book forinformation/request left by outgoing shift ·       查阅交班人员的工作日志，寻找相关信息和要求 ·       Manage all incoming guest mail,messages, telexes, facsimiles and special deliveries, in accordance with policy ·       按照相关政策，对发给客人的信件、留言、电传、传真和特快专递进行管理 ·       Manage outgoing guest mail,courier services, postage of parcels and freighting as directed by guests ·       按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理 ·       Maintain order and security ofguest keys and other selected keys kept in Front Office, ensuring key issuepolicy is followed ·       遵守钥匙管理政策，保证客人的钥匙及其它存放在前厅部的的钥匙的安全与有序管理 ·       Receive telephone calls andtake messages for guests who are out, in accordance with hotel policy ·       依照酒店政策，替外出的客人接听电话和留言 ·       Record incoming registeredmail, telegram, parcel, telex in appropriate file ·       在相应的档案上对寄给客人的挂号信、电报、包裹和电传进行记录 ·       Night staff check mail, messageof expected guests against the system/computer and expected arrivals ·       夜岗人员按照电脑系统和预抵房记录对预抵客人的邮件和留言进行查收 ·       Prepare efficient work schedulefor Bell staff, arranging holidays and vacations, taking into considerationprojected occupancy and forecasts and any large group movements, especiallythose with early or late arrivals and departures ·       在考虑入住情况预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日 ·       Works with Superior and HumanResources on manpower planning and management needs ·       与上级领导和人力资源部一起进行人力规划和管理需求。 ·       Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget. ·       与上级领导和财务总监一起编制和管理部门预算。

Duties and Responsibilities工作职责             ·       Conducts shift briefings toensure hotel activities and operational requirements are known ·       进行有效的交接班简报工作，以明确酒店活动和运营要求 ·       Supervise front officeoperations during assigned shift including: ·       在当班期间监督前厅部运营情况，包括： o   Maintenance of guestinformation o   维护客户信息 o   Maintenance of informationabout local events o   维护当地活动的信息 o   Compile occupancy statistics o   统计入住情况 o   Supervise the use of he publicaddress system o   监督公共广播系统的使用 o   Supervise group bookings o   监督团组预订情况 o   Assisting with seriouscomplaints o   协助解决严重投诉问题 ·       Supervise cashiering activitiesduring shift including: ·       在当班期间监督收银活动，包括： o   Cash handling and bankingprocedure o   现金处理和银行业务程序 o   Dealing with irregular payments o   处理非法支付情况 o   Instructing staff in creditpolicies and facilities o   就信用政策和设备对员工进行指导 o   Instructing staff in cashsecurity procedures o   就现金安全程序对员工进行指导 o   Carry out debtor control o   实施应收帐款控制 o   Prepare reports o   准备财务报告 o   Supervise the cashiering system o   对收银系统实施监管 ·       Works with Superior and HumanResources on manpower planning and management needs ·       与上级领导和人力资源部一起进行人力规划和管理需求。