【岗位职责】 1、负责公司日常现金、银行存款的收支管理，确保资金安全； 2、准确登记现金日记账和银行存款日记账，定期核对账目，确保账实相符； 3、审核各类报销单据，确保票据合规、手续齐全； 4、按时完成工资、奖金等款项的发放工作； 5、协助完成月度、季度财务报表的编制及相关税务申报工作； 6、保管财务印章、票据及相关财务资料，确保其安全性和完整性； 7、配合完成财务部门的其他临时性工作。 【岗位要求】 1、具备基础的财务知识，了解出纳工作流程及相关法律法规； 2、熟练使用Excel等办公软件，能够操作财务软件者优先； 3、工作细致认真，责任心强，具备良好的沟通能力和团队协作精神； 4、具备较强的数据敏感性和保密意识； 5、能适应快节奏的工作环境，具备较强的抗压能力； 6、无不良信用记录或财务相关违规行为。

工作职责：1. 负责厨房日常运营管理工作，包括食材采购计划的制定、库存管理及成本控制，确保食材新鲜、充足且不浪费。2. 监督厨房各岗位员工的工作流程，确保菜品制作符合质量标准和卫生要求，对菜品口味、色泽、摆盘等进行严格把控。4. 定期组织厨房员工进行技能培训和考核，提升团队整体业务水平，鼓励员工创新菜品，丰富餐厅菜单。5. 与餐厅其他部门（如餐厅服务部、采购部等）保持密切沟通与协作，及时解决运营过程中出现的问题，确保餐厅整体服务质量。6. 负责厨房设备设施的日常维护和保养，定期检查设备运行状况，及时报修损坏设备，保障厨房工作正常开展。7. 严格遵守食品安全法规和餐厅卫生管理制度，监督厨房环境卫生和员工个人卫生，营造安全、卫生的烹饪环境。任职资格：1. 高中及以上学历，具备基本的文化知识和学习能力。2. 拥有至少2年厨房管理工作经验，熟悉厨房运作流程和餐饮行业规范。3. 具备扎实的烹饪技能，熟悉各类菜品的制作方法，能够指导员工进行菜品制作。4. 具有较强的组织协调能力和团队管理能力，能够有效安排厨房工作，激发员工工作积极性。5. 具备良好的沟通能力和问题解决能力，能够与餐厅各部门顺畅沟通，及时处理厨房运营中的突发问题。6. 对食品安全和卫生有高度的重视和严谨的态度，严格遵守相关法规和制度。7. 身体健康，能承受厨房工作的高强度压力，适应灵活的工作时间安排。

-  6个月以上全职实习。酒店内部相关任意部门皆可。  -  尊重客人需求，认真对待客人的提问或投诉，热衷于满足客人期望，时刻提供专业和高水平的服务质量 -  工作自觉主动、负责任 -  具有良好的团队合作精神，全力支持并协助他人工作 -  出色的沟通及表达能力 -  性格开朗，能从容应对压力 -  愿意接受轮班工作 -  基本英语口语 -  Full time traineeship with a minimum duration of 6 months.  Students can be placed at any hotel departments if vacancies allow. -  Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards -  Acts on own initiative and takes responsibility for own work -  Has team spirit, willing to provide assistance and helpful -  Has good communication & interpersonal skills -  Has a bright and cheerful disposition，can contend with pressure -  Accepts to take shift work -  Basic oral English skills

Job Summary 岗位概述 To ensure the completeness and accuracy of all payments on a timely basis 确保所有付款的及时性、完整性及准确性 Key Duties and Responsibilities 主要职责与责任 1. In conjunction with the AP Manager, develop, update as required and implement the departmental operations manual including policies, procedures and task lists in line with the overall Resort policies and procedures and relevant Government Regulations与应付经理合作，根据需要进行开发、更新，并执行部门操作手册，包括政策、程序和任务清单，并与酒店的全部政策和程序及相关政府规定相一致。 2. Ensure all subordinates are aware of and follow the operations manual, providing training as appropriate确保所有下属都了解并遵守操作手册，并提供适当的培训。 3. Ensure all Suppliers are set up in the accounting system once approved and are kept up to date确保所有的供应商在会计系统中经过批准建立并保持更新状态。 4. Ensure all Receiving Records and attached Invoices / other documentation are received intact on a daily basis, reviewed and processed in Accounts Payable. 确保所有日常接收的收货记录和附加发票/其他文件的完整性，并在应付账款中进行审核和处理。 5. Ensure all Invoices are appropriately approved and have the required supporting documentation to facilitate payment.确保所有发票的真实性及合法性，并提供所需的支持文件以便于付款 6. Ensure any queries on prices, extensions etc. are followed-up and cleared prior to final acceptance for payment.确保在最终接受付款之前对价格，延期等的任何疑问进行跟进和清算。 7. Ensure Invoices match the Purchase Order and/or other documentation including, where there is no PO, test-checking of pricing against Contracts etc.确保发票符合采购订单和/或其他文件，包括没有采购订单，对合同等进行定价检验。 8. Ensure payments are made in accordance with agreed credit terms. 确保付款与约定的付款条款一致。 9. Ensure payment runs are prepared in accordance with agreed credit terms, with all supporting documentation attached, and are checked and approved, prior to sending for signature by the approved signatories.确保付款运行是根据约定的付款条款准备的，并附有所有支持文件，并经过核准和批准，然后经过核准的签署人签批。 10. Ensure reconciliations are completed between the Suppliers Statements and the Resort records on a monthly basis and that reconciling items are followed-up and cleared on a timely basis, with any items remaining outstanding for more than 30 days or which are of concern are brought to the attention of the AP Manager / Director of Finance. 确保完成每月酒店与供应商之间的对账，并且及时跟进和清算应调节项目，任何超过30 天未完成的项目应引起应付经理/财务总监的关注。 11. Ensure reconciliations are maintained as appropriate for any sponsorship etc. arrangements and are reported on a timely basis to the AP Manager / Director of Finance确保对账工作得到适当的调节与安排，并及时向应付经理/财务总监报告。 12. Ensure regular follow-up with the main Suppliers in order to maintain a good working relationship for the overall benefit of the Resort. 确保与主要供应商的定期跟进，以维持良好的工作关系，从而确保酒店的整体利益。 13. Ensure ongoing negotiation with the Suppliers in order to improve credit terms, which may include shorter or extended terms. 确保与供应商进行持续的协商，以改善付款条款，包括缩短条款期限或延长条款期限。 14. Ensure all payments required by a certain date are paid on time and that a trace system is implemented and followed accordingly. 确保所有付款都按时支付，并追踪跟进系统相应的执行。 15. Ensure all advance or progress payments are appropriately recorded and matched against subsequent payments and liaise with Procurement to prepare a monthly report of advance payments, reconciled between Procurement and Accounts Payable records. 确保所有预付或按进度支付的付款都适当记录并与后续付款相匹配，与采购保持联系，准备每月的预付款报告，在采购和 应付账款记录之间进行协调。 16. Ensure an Aging report is prepared on a monthly basis and explanations of all amounts outstanding for 60 days or more are explained to the AP Manager / Director of Finance. 确保每月出具一份账龄分析表，并解释所有超过60 天以上的未付清金额，并向应付经理/财务总监解释。 17. Ensure various systems and reports are maintained and highlighted for key performance indicators.确保各种系统的关键绩效指标被保持和显著显示。 18. Use initiative to query and follow through on unusual transactions and undertake other audit techniques to assist with verifying the completeness and accuracy of the payments.主动查询和跟踪异常交易，并通过不同的审核方法来协助核查付款的完整性和准确性。 19. Bring to the immediate attention of the AP Manager / Director of Finance (or more senior person) any matters which appear to represent a material non-compliance with contractual agreements, possible fraud or irregularity, violation of laws or regulations, or significant deficiencies in internal control. 当出现任何疑似不遵守合同约定、诈骗、无规律可循、不符合法律法规或者重大内控缺陷的事项，应立即引起应付经理/财务总监（或者更高级别领导）的关注。 20. Ensure any required General Ledger postings are prepared on a timely basis.确保所有总账入账所需能及时准备。 21. Assist as required with the month-end Accounts process to ensure the Accounts are prepared within the required timetable and are as accurate as possible. 根据月结流程进行协助，确保账户在规定的时间内准备好，并且尽可能准确。 22. Assist as required with the annual Budget and ongoing Forecast processes. 根据需要协助年度预算及正在进行的预测的进程。 23. Ensure all records are appropriately filed for ease of future reference, tidiness and for audit purposes, and utilize electronic storage as much as possible taking into consideration all relevant Government Regulations确保所有记录整齐有序并妥善备案，并尽可能利用电子设备存储及考虑到所有相关政府法规，以便日后的审计与参考。

Job Summary 职位简述 Ensure correct and timely receipt and issues of all food, beverage and general store items and maintenance cleanliness of loading dock / receiving area. Over-all responsibility for team success by agreeing implementing and monitoring individual and team objectives and targets whilst ensuring company policies and procedure. Received all supplies and compiles records of supply transaction: verifies that supplies received are listed on PO. 确保收货正确及时，保持卸货平台/收货区域干净卫生。通过赞同、执行和监督个人和团队的目标来对团队的成功全面负责同时确保公司的政策和规则。 收取所有供应和编制相应记录，核实所收货物属于订单所列明 Key Duties and Responsibilities 主要义务和职责 1. Ensure that the Atlantis Sanya policies and procedures regarding keys and store security are enforced at all times. 确保关于钥匙和仓库安全的相关政策规则一直得到执行 2. Maintain self-restrain and discipline. 维持自我约束及纪律 3. Ensure that Receiving is hygienically cleaned. 确保收货干净卫生 4. Organize the Receiving area as per expected deliveries.  依据预期交货组织收货区域 5. Ensure all equipment’s ready required for smooth and efficient functioning of the operation (like weighing scale/ trolleys/ basket and Thermometer etc.) 确保所有保障运营顺畅高效所需设备准备妥当 6. Receive the material delivered by the suppliers based on the Purchase orders released by the Purchase department as per the laid down schedules. 收货须以采购部按既定计划所下采购订单为基础进行 7. Check the material for the correct quality, quantities, price and delivery date as per purchase order issued by Purchase. 依照采购部所下采购订单检查所收物料质量、数量和交付时间是否正确 8. Check all the materials for any defect/ spoilage during receiving process. 在收货过程中检查所有物料是否有缺陷/腐烂 9. Maintain the hygiene standard of the receiving area as per Atlantis and the Municipality standard and regulations. 依据亚特兰蒂斯及中国政府相关准则和标准维持收货区域的卫生标准 10. Complete the required documentation process (Temperature logbook/ Vendor vehicle registration record) for the department as laid down by the hotel P&P and Municipality guidelines. 依据酒店政策规则及中国政府相关指引保持记录和完成所需文件处理（温度日志/供应商机动车注册记录/检验证书） 11. Coordinate & assist Purchase, Stores and F&B and as regards to day to day operation on short and non-delivered items. 协调配合采购、仓库和餐饮部门关于日常运营所短缺的物料 12. Coordinate & assist Logistics dispatch team as regards to day to day operation i.e. documentation, distribution and hygiene etc. 协调配合物流配送组关于日常运营的工作，例如文件、分配和卫生等等 13. Ensure that correct deliveries are made and posted properly into Iscala soft and generate the Daily Receiving Report on basis of the material received. 确保正确的收货记录录入并发布在ISCALA系统中，在每日收料基础上形成每日收货报告 14. Report Officer Receiving any unusual amount of material being requested which does not justify the purchase/ Inventory cost. 向收货主管报告任何无法证明合理性的不正常的数量需求 15. Update the Officer Receiving on a daily basis regarding the day to day operation in his area. 向收货主管更新本区域范围内的日常运营情况 16. Ensure that receiving operation of the hotel is efficiently carried out. 确保收货操作高效进行 17. Assist the department in all areas of operation in the best possible manner. 以尽可能好的方式协助所有区域的部门的运营 18. Other duties as assigned 其他指定责任

Job Summary 职位简述 To ensure the completeness and accuracy of the income from all sources on a daily basis，Review bills, invoices and other processes in operations at each business site, reduce the risk of hotel revenue leakage. 确保每天从所有来源获得的收入的完整性和准确性并编制每日收入报告，对各营业点的账单、发票以及运营中其他流程进行审核，降低酒店收入流失的风险。 Key Duties and Responsibilities 主要义务和职责 Ensure the departmental operations manual including policies, procedures and task lists as well as Government Regulations is followed. 确保部门操作手册包括政策、程序和任务列表的执行以及政府法规被遵循； Ensure to be well groomed and maintain the standards lay down by the hotel. 确保仪容仪表得体，达到酒店制定的标准； Ensure to report for duty well in time. If unable to report to work, inform the Manager Income Audit. 确保及时上报，如无法在工作中及时上报，请通知收入审计经理； Ensure that the archive room is in proper order and documents are stored in an orderly manner. 确保以正确的顺序存档以及文件存储在有序进行； Ensure documents retrieved on other various request has proper approval of the Management Accountant or the Director Finance. 确保文档检索其他各种请求适当的会计经理或者财务总监的批准； Ensure that all daily income is accurately recorded and compile daily income reports. 确保每日所有的收入被准确的记录并编制每日收入报告； Ensure that all vouchers are effectively controlled in accordance with relevant policies. 确保所有礼券根据相关政策的得到有效管控； Review all senior dining and banquets and free rooms to ensure that all authorizations and signatures are properly explained. 审核所有高职用餐和宴请以及免费房，确保所有授权和签署得到合理的解释； Ensure the authenticity and legality of hotel invoicing. 确保酒店发票开具的真实性和合法性； Liaise with other departments as appropriate to ensure the smooth running of the Resort operations, that there is complete communication flow and a positive working environment for the overall Resort . 适当地与其他部门联系，以确保平稳运行的操作，有完整的通信保证整体度假胜地和积极的工作环境； Undertake any other assignments as reasonably issued by Manager Income Audit. 承担任何由收入审计经理颁发的其他合理事项。

1.负责督导本系统所有工作的开展，切实做到所辖电力系统设施、设备的正常有效的运行，并使其运行状况良好 2.负责配电房值班运行管理工作，严格遵守输配电各项制度和规定安排人员做好每日酒店用电统计，并分析能源消耗，切实做好能源节能减耗 3.组织班组人员按时完成上级下达的维修任务，执行工程师下达的指令，督促维修人员在操作过程中严格执行操作规程，按时完成各项工作任务 4.根据需求制定每周每月维修进度计划，并与客房及前厅等部门进行沟通，取得协调 5.协调本专业人员对酒店木工、油漆以及家具装饰物维修工作的开展 6.对厨房所有区域灯光维护，更换；厨房内燃气管道维护保养做好各项维修作业，使酒店设备正常运行

1. 运营与服务管理 / Operations & Service Management监督餐厅的日常运营，确保从开业到闭店的所有环节顺畅、高效、符合标准。Supervise the daily operations of the restaurant, ensuring all procedures from opening to closing run smoothly, efficiently, and in compliance with standards.制定并执行服务标准与流程，确保所有服务员提供专业、一致、热情的意式服务。Develop and implement service standards and procedures, ensuring all waitstaff deliver professional, consistent, and warm Italian-style service.管理餐厅预订、座位安排及客流，优化翻台率与宾客体验。Manage restaurant reservations, seating arrangements, and customer flow to optimize table turnover rate and guest experience.处理营业期间的突发事件及客人投诉，迅速有效地解决问题。Handle emergencies and guest complaints during operating hours, resolving issues promptly and effectively.确保餐厅环境、设施、餐具及摆台始终符合品牌形象与卫生安全规定。Ensure the restaurant environment, facilities, tableware, and settings consistently meet brand image and health & safety regulations.2. 团队领导与培训 / Team Leadership & Training定期组织服务技能、产品知识（意式菜肴、葡萄酒、饮品）及销售技巧培训。Conduct regular training sessions on service skills, product knowledge (Italian cuisine, wines, beverages), and sales techniques.主持班前例会，传达运营信息、每日特色及服务重点。Conduct pre-shift briefings to communicate operational updates, daily specials, and service priorities.激励团队士气，营造积极、协作的工作氛围，并提供职业发展指导。Motivate team morale, foster a positive and collaborative work environment, and provide career development guidance.3. 品质控制与厨房协作 / Quality Control & Kitchen Collaboration与主厨及厨房团队紧密协作，确保菜品出品质量、速度与呈现符合标准。Work closely with the Head Chef and kitchen team to ensure the quality, speed, and presentation of food meet standards.监督菜肴传菜流程，确保传递准确、及时、温度适宜。Supervise the food running process to ensure accurate, timely delivery at appropriate temperatures.收集并分析顾客对食品与服务的反馈，与厨房及团队沟通以持续改进。Collect and analyze customer feedback on food and service, communicating with the kitchen and team for continuous improvement.协助管理食材与酒水库存，参与菜单研发与推广活动的策划。Assist in managing food and beverage inventory, and participate in menu development and promotional activity planning.4. 客户关系管理 / Guest Relationship Management主动与客人互动，特别是常客及VIP，建立并维护良好的客户关系。Proactively interact with guests, especially regulars and VIPs, to build and maintain strong customer relationships.确保顾客满意度，通过个性化服务提升宾客忠诚度与复购率。Ensure guest satisfaction and enhance loyalty and repeat business through personalized service.管理社交媒体或点评平台上的顾客评价，及时、专业地回应。Manage and respond to customer reviews on social media or review platforms in a timely and professional manner.5. 行政与财务管理 / Administrative & Financial Duties协助餐厅经理完成营业报告、排班表、库存盘点等行政工作。Assist the Restaurant Manager with administrative tasks such as sales reports, scheduling, and inventory counts.监督日常收银操作、账单准确性与现金管理。Oversee daily cashier operations, billing accuracy, and cash handling.协助控制运营成本，包括人力成本、物料损耗等。Assist in controlling operational costs, including labor and material wastage.参与制定并执行销售与促销计划，以达成收入目标。Participate in developing and implementing sales and promotional plans to achieve revenue targets.任职要求 / Key Requirements具备餐饮管理或相关领域经验，有意大利餐厅经验者优先。Experience in F&B management or a related field, preferably within an Italian restaurant.出色的领导力、沟通能力和人际交往技巧。Excellent leadership, communication, and interpersonal skills.丰富的意式餐饮知识，包括菜肴、葡萄酒及服务文化。Extensive knowledge of Italian cuisine, including food, wine, and service culture.良好的财务意识与成本控制能力。Good financial acumen and cost-control abilities.能在高压环境下工作，适应轮班（包括晚间、周末及节假日）。Ability to work under pressure and adapt to shift work (including evenings, weekends, and holidays).熟练掌握餐厅管理系统及办公软件。Proficient in restaurant management systems and office software.流利的中英文沟通能力。Fluent in Chinese and English communication.

1、负责酒店餐饮产品的销售与推广，完成月度销售指标； 2、开发新客户资源，维护现有客户关系，定期回访并挖掘潜在需求； 3、根据客户需求制定个性化餐饮方案，协调内部资源确保服务落地； 4、收集市场动态及竞品信息，及时调整销售策略； 5、参与酒店餐饮促销活动的策划与执行。

岗位职责 1. 负责西餐热菜的相关工作。 2. 协助本部门员工做准备，以有效开展工作。 3. 检查和管理日常食品准备根据副厨师长和厨师督导的要求。 4. 负责管理食品的存放及摆放。 5. 遵循食品安全守则。 6. 保持本部门工作场地的干净、整齐。 7. 完成上级安排的其他工作。 岗位要求 1. 高中以上的学历。 2. 良好的口头及书面表达能力。 3. 具备基础的电脑操作技能。 4. 具备培训员工专业技能的能力。 5. 有良好的运营厨房烹饪设备和食品制作设备的知识。 6. 具有团队精神，能够和酒店其它员工通力合作。

岗位要求 1、有意愿在酒店行业发展的应届毕业生/实习生； 2、热爱服务行业，具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。

岗位职责： 1. 热情周到的接待客户，确保客户满意度； 2. VIP休息区客户提供饮品及糕点； 3. VIP休息区杂志摆放整齐，始终保持客户休息区的整洁、有序 任职要求： 1.女性、形象佳，气质好，身高160以上、性格开朗，身体健康，有良好的服务意识； 2. 有无经验均可，应届毕业生优先。

岗位职责： 1.学习与协助：在厨房师傅的指导下，学习和掌握基本的烹饪技能，包括食材的处理、烹饪技巧等。Learning and assistance: Under the guidance of the kitchen master, learn and master basic cooking skills, including the handling of ingredients, cooking techniques, etc. 2.协助厨房师傅进行食材的准备、烹饪、装盘等工作，确保出品的菜肴符合酒店的质量标准。 卫生与安全：负责厨房的卫生清洁工作，包括厨具、设备的清洗和消毒，确保厨房环境的卫生和安全。遵守食品安全规定，确保食材的储存、处理和烹饪过程符合卫生要求。成本控制：协助厨房师傅进行食材的盘点和记录，确保食材的合理使用，避免浪费。学习成本控制的方法，为酒店的运营做出贡献。团队合作：与其他厨房员工保持良好的沟通和协作，共同完成厨房的工作任务。积极参与厨房的团队建设活动，提升团队的凝聚力和执行力。Assist the kitchen master in the preparation, cooking, and plating of ingredients to ensure that the dishes produced meet the hotel's quality standards. Hygiene and safety: Responsible for the hygiene and cleaning of the kitchen, including the cleaning and disinfection of kitchen utensils and equipment, to ensure the hygiene and safety of the kitchen environment. Adhere to food safety regulations and ensure that the storage, processing, and cooking of ingredients meet hygiene requirements. Cost control: assist the kitchen master in inventory and record of ingredients to ensure reasonable use of ingredients and avoid waste. Study the method of cost control and contribute to the operation of the hotel. Teamwork: Maintain good communication and collaboration with other kitchen staff to complete kitchen work tasks together. Actively participate in team-building activities in the kitchen to enhance team cohesion and execution. 任职要求: 1.教育背景：烹饪、食品科学等相关专业优先，但并非必要条件，酒店愿意为有志于烹饪行业的年轻人提供培训和发展机会。Education background: Cooking, food science and other related majors are preferred, but not a necessary condition. The hotel is willing to provide training and development opportunities for young people who are interested in the cooking industry. 2.基本技能：具备一定的烹饪基础或相关技能，能够快速学习和掌握新的烹饪技巧。Basic skills: have a certain cooking foundation or relevant skills, and can quickly learn and master new cooking techniques.

工作职责 · 始终以一种友好而乐于助人的方式欢迎所有客人，并愿意去学习及利用每个机会礼貌地称呼客人姓名 · 根据制定的程序登记并为所有抵达的客人办理入住手续 · 保持对部门标准与程序的熟知 · 落实登记入住、退房离店及客房更换的程序，确保将所有的数据都完整的输入酒店客房管理系统中 · 确保出纳员的票据签发并保证所收现金于每日报表准确无误 · 兑现酒店客人的旅行支票并帮助进行货币兑换 · 随时了解财务政策和程序及相关更新内容 · 负责并关注客人对使用商务中心服务的要求 · 了解所有的特别促销计划程序，如常旅客计划和洲际酒店集团的客人忠诚项目计划 · 关注客人的投诉、来电、所有的需要与请求，如果无法帮助解决则将问题第一时间上报主管 · 落实所有相关工作事项，确保客人离开酒店时，对酒店的服务留下一个美好的印象 · 实施余额审核并井然有序的准备审核的所有工作 · 值夜班时，负责夜审报告，准备晨报所需的报表及必须为离店客人准备好的相关单据，发票会员积分信息等。 · 负责对公安住客登记系统的输入及审核，确保PSB系统中的相关数据资料准确无误。 · 保持对标准预订程序的深入了解，包括正确使用表格，如何阅读传真、电子邮件、信息以及如何理解预订系统中的有效信息资源 · 保持部门标准的行为并树立良好仪容仪表的典范 · 充满对工作的热诚及对工作的自豪感，确保始终维护前台工作区的整洁 · 努力保持酒店服务的最高标准，尤其关注洲际酒店集团忠诚项目计划成员及其他重要贵宾 · 通过二级预订系统将收到的预订信息输入酒店系统并向预订者确认预订信息 · 帮助培训新员工及其他被分配的工作任务 · 完成其他被分配的职责和培训，让自己成为一名考虑周全、对团队积极奉献的智选假日酒店团队成员 · 负责酒店前台,商务中心,大堂的清洁工作 · 值夜班时控制并调整酒店大堂,办公室以及前台商务中心照明亮度，以节约能源消耗，同时关闭不需使用的电脑 · 必须通过一专多能完成餐厅的日常工作

【岗位职责】 1、确保个人仪表和仪容符合酒店政策要求 2、使用吸尘器、扫帚、楼层清理器来清理地毯、家具等。 3、清洁房间、走道、大堂、客厅、洗手间、走廊、电梯、楼梯和衣帽间以及其它工作区域 4、及时向保卫部报告可疑人物 5、移动排放各种家具 6、使用手提抛光机为地面抛光，清扫楼梯以及酒店的外部区域 7、擦拭金属物质使变亮 8、在能力范围之内更换电灯泡 9、在需要的情况下清理公用卫生间 10、在需要的情况下能够在衣帽间工作 11、清理窗户 12、帮助地毯工铺设红地毯和洗涤地毯 13、将垃圾运到相应地点 14、完成公共区域主管交给的任务 【岗位要求】 1、身体健康，而且适应长时间工作 2、能够承受工作压力 3、视力较好。 4、在需要时能临时改变工作时间，并可在周末和公共假日以及晚上工作

In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.在厨师长缺席时带领召开会议确保酒店能正常运作并确保了解自己的工作职责。  Prepares, cooks, serves and stores the following dishes:备食品备料、烹饪及服务和储存。主要职责如下： Appetizers, Savories, Salads and Sandwiches.开胃食品、小食、沙拉和三明治 Produces hot and cold sauces for menu items ensuring consistency项目所需要的冷热汁酱并保持出品的一致性 Eggs, vegetables, fruit, rice and farinaceous dishes.蛋类、蔬菜类、水果类、饭类和谷物类 Buffet food. 自助餐食品 Prepares and presents food for buffet.为自助餐准备出品 Maintain a hygienic kitchen according to HACCP 根据国际HACCP维护厨房的卫生标准

岗位要求 1. 酒店管理专科以上学历优先； 2. 有10年以上酒店餐饮管理经验； 3. 有较强的编制计划、组织实施与人员培训能力； 4. 精通中餐的业务知识，熟练掌握中餐的业务流程与操作技能和服务技巧； 5. 熟悉、掌握中餐菜品的原材料加工和成本核算； 6. 具有良好的协调沟通、管理和团队建设能力，责任心强、职业道德良好，敬业乐业。

营运 Operation §  根据凯悦标准，为客人提供顺畅、高效的服务。 Provides fluent and efficient service in accordance with Hyatt standard. §  为客人推荐服务，回应客人关于餐饮的要求并提供建议。 Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion. §  根据顺序和程序为客人安排座位、点单并服务食物和饮料。 Assigns seats to guest according to subsequence and procedures, takes order of food and beverage. §  全面了解MICROS系统。 Has a thorough knowledge to all sides of MICROS System. §  根据部门营运手册的要求，确保餐厅所有食物和饮料、机器和设备的正常运作。 Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual. §  努力使客人满意，并使客人经常光顾餐厅。 Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.  §  为客人点单和上菜，避免不必要的延误。 Takes food order and delivers foods to avoid unnecessary delay. §  掌握关于餐厅菜单和酒单的知识。 Has thorough knowledge of menus and wine list. §  促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。 Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.  §  向餐厅经理/副理报告任何困难或问题，以便找到解决方法或进行下一步行动。 Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action. §  保持所有设备和客人需求是同等的。 Maintain equality to both all equipment and customer requests. §  确保根据标准及运作需要摆台。 Ensures table setting to accord to standard and operational requirement. §  确保在用餐结束后，所有餐桌的干净整洁。 Ensures that all tables are clean and tides up after dining over. §  准确为客人预定餐桌并确定用餐人数。 Makes reservation accurately to customers and confirms dining pax.   客房服务 Room Service §  在结束与客人的通话前，为客人点单并重复所点的内容。 Repeats order items before phone hung up. §  确保按客人的要求正确点单。 Ensures to take correct orders for customers accordingly. §  确保所有食物及时送到客人房间。 Ensures the prompt delivery all foods to guest rooms on time. §  严格遵守酒店政策和程序，特别是进入客房。 Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms. §  确保不能进入有“请勿打扰”的客房。 Ensures not to enter the guest room with “Do Not Disturb”. §  当被告知收餐具时，确保收走在客人房间或走廊的所有餐具。 Ensures to collect all tableware at room or in the corridor when getting inform. §  确保所有帐单的准确并在送餐时收回款项。 Ensures that all billings are correct and collects the payment on room service.   宴会 Event Service §  根据客人要求布置宴会场地。 Furnishes banquet venue according to customer requests. §  确保所有会议的视频设备都事先经过测试。 Ensures that video equipment are check before all functions beginning. §  确保将会议横幅摆放在正确的位置。 Ensures to display the event banner on the right place. §  满足任何客人的要求，如遇到困难则向副理报告，以便得到建议或找到解决方法。 Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution. §  将餐布和设备送入仓库前，确保餐布和设备的干净整洁。 Ensures that table linen and equipment are clean before stored.  §  与客房部紧密合作，确保会议、宴会场地始终干净整洁。 Cooperates with Public Cleaning closely and ensures that all event venues are clean. §  与工程部紧密合作，确保设备的正常运作。 Cooperates with Engineering closely and ensures that all event equipment are good used.   总则 General §  按要求出席所有会议并作出贡献。 Attends and contributes to all meetings as required. §  确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual. §  始终提供礼貌和专业的服务。 Consistently provides courtesy and professional service. §  保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains the updated understanding to hotel product knowledge, upsell activities, policy change and the efficient communication internally. §  根据安排出席酒店及部门的培训，以提高技能和知识。 Attends the arrangement trainings of hotel and department accordingly to develop skills and knowledge. §  礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §  熟悉并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable adhere to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to request to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.

【岗位职责】 1、协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。 2、大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3、要负责处理宾客的问题和投诉。 4、要负责重要宾客的迎领工作。 5、进行整个酒店的安全和日常的设备检查工作。 6、解决当班期间发生的安全问题。 7、向其它班次协调交班记录上需要沟通的事项。 【岗位要求】 1、有同岗位工作经验2年以上。 2、形象气质佳，精通电脑操作。 3、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4、注重细节，工作有责任心，敢于承担责任，执行力较强。 5、有上进心和良好的学习能力和抗压能力。

Main Duties /主要职责 1. Assists in establishing standard policies and procedures for recruitment, develops and implements recruitment and screening system. Ensures timely recruitment of staff. 制订与完善员工的招聘与筛选程序，协助制订招聘的标准制度与程序，保证新员工的及时招聘。 2. Prepares to receive new associates, prepare new staff welcome kit, opens and maintains a file for each associate, up to date personal record for all associates. 准备新员工欢迎手册，办理员工登记手续，建立和维护每个员工的档案，保持新报道的员工日期最新化。 3. In charge of new staff check in and issues clearance form to leaving associates, collects all resorts-issued items from leaving associate and records receipt of such items, updates all leave records of associates to ensure that all leaves are promptly cleared. 负责新员工入职以及离职员工手续办理，收齐离职员工所有度假村给予的项目，并记录每一项目的收条, 更新所有离职员工的记录并保持离职手续迅速进行。 4. Ensures staff compliance with resorts policies and procedures as well as with government regulations pertaining to employment practice. 确保员工服从度假村的政策和手续以及政府有关雇用的规章制度。 5. Contacts the Health Quarantine for associate pre-employment medical check-up. 联系健康检疫站进行有关员工首次报到的医疗检查。 6. Prepares and maintains the Human Resources Manual for the resorts, seeing that its philosophy, policies and procedures are carried out. 准备和维护人力资源部手册，并保持其条理性, 政策程序的贯彻执行。 7. Maintains and updates legal documents, policies and procedures and other personnel matters. 管理和更新法律法规文件、度假村规章制度与工作程序，以及其它人事文件。 8. Prepares and submits periodic personnel reports such as turnover, personnel inventories, recruitment, and staff accident. 定期准备并提交人事报告，汇报如人员流动，年假，加班，招聘新员工和员工事故情况。 9. Follows up closely the end of probation period date and end of contract date. 密切跟踪员工试用期或合同的到期期限，并跟进实施。 10. Assist in establishing personnel department budget. 协助计算人力资源部所需预算。 11. Monitors the staff performance review.   监督对员工工作表现的评估。 12. Analyzes resorts manpower requirement and recommends selection activities to meet the requirement. 对度假村的员工需求数量作宏观分析，并根据需要提出调整建议。 13. Reviews personnel policies, procedures and practice. Recommends changes, modification or update information to the Human Resources Manager. 研究有关人事方面的政策规定以及相关操作程序与惯例,如有改动变更或最新规定，及时向人力资源经理汇报。 14. Regularly inspects staff restaurant, locker rooms, restrooms and other staff facilities to ensure that they are well maintained and used. 定期检查员工餐厅、更衣室、休息室和其它员工便利设施并保持其良好维护和使用。 15. Monitors and reviews resorts benefits and compensation and recommends to the Human Resources Manager of the changes as appropriate. 监督度假村的员工福利和补助情况。如有变化，向人力资源经理汇报。 16. Monitors the follow up of the attendance of the staff and submit Annual Leave report to HR manager timely. 监督员工考勤记录，管理员工各种假期并定期向人力资源经理提交报告。 17. Responsible for current and resigned staff monthly payroll and submit Human Resources Manager for reviewing. 负责在职及离职员工工资计算并及时提交人力资源经理审核。 18. Keeps track of associates’ birthdays and give proposals to celebrate them on a monthly basis. 保存员工的生日日期，每月定期发送员工生日名单，并根据每月的基础建议员工的庆祝活动。 19. Actively participates in the organization of all staff activities. 积极参与组织度假村所有员工活动。 20. Actively participates in the Associate Opinion Survey and provides suggestions to improve associate situation. 积极参与员工意见考察和提供改善员工情况的建议。 21. Receives visitors and candidates in a professional manner as well as ensure the prompt, efficient and courteous delivery of service to them. 以专业的方式迎接视察员和求职应征者，以及为其提供迅速，有效礼貌的服务。 22. Counsels resorts personnel as needed in the area of career planning, job transfer, staff relations and legal requirement related to personnel. 对度假村员工进行人事咨询，包括工作岗位的选择、调动工作、同事关系以及有关人事法律、法规等方面。 23. Implements an effective staff relations and motivation program in the resorts. 促进员工关系、调动员工积极性。 24. Develops and implements programs to ensure staff security and safety. 制订并完善员工安全保障制度。 25. Disseminates information regarding staff activities, resorts personnel policies, procedures, and any information related to employer-associate relations. 及时准确向员工作好人事宣传工作，如通知举办活动或公布人事新举措。 26. Responsible for Staff’s Social Insurance declaration and payment. 负责员工社保费用的申报及支付。 27. Complete extra tasks arranged by superior. 完成上级安排的其他工作任务。 Qualification: 任职要求 1. College graduate, preferably in Resorts Management or equivalent in experience. 大专毕业, 热于从事度假村管理或有相关经验 2. Minimum 2 years’ experience in Human Resources, at least 1 year in managerial capacity. 2年以上人力资源工作经验, 1年以上管理经验 3. Good communication, presentation and organizational skills. 具备良好的沟通、组织和演讲技巧。 4. Fluent in English speaking and writing. 具备良好的英语水平。

Main Duties /主要职责 1. Provides orientation and training to hotel staff as planned by the learning & development manager. 在学习与发展经理的安排和计划下，对度假村员工进行入职培训和相关培训。 2. Reviews training policies, procedures and practices. Recommends improvement to the learning & development manager. 回顾和更新度假村培训制度，培训程序和培训方案，并向学习与发展经理提出建议和改进方案。 3. Assists Department Heads to select and implement training programs for new and existing staff. 协助各部门经理挑选和实施适合部门新员工及老员工的培训计项目，并完善培训项目。 ADMINISTRATIVE RESPONSIBILITIES行政职责 1. Assists the learning & development manager to develop hotel annual training plans. 协助学习与发展经理制订度假村年度培训计划。 2. Prepares report of training results. 准备好培训效果报告，并存档。 3. Maintains resort training library. 管理度假村培训资料室。 4. Recommends resort training courses for staff to the learning & development manager. 向学习与发展经理推荐适合员工的培训课程。 5. Develops training manuals and courses. 制订和更新度假村培训手册和培训课程。 6. Maintains training records of staff at different levels. 按级别对员工培训记录归档。 7. Assists the learning & development manager develop training policies and procedures. 协助培训部经理更新度假村培训制度和程序。 8. Develops special training program as requested by Departments. 按照各部门经理的要求制订相应的专门培训计划。 9. Provides administrative support. 协助参与日常管理： · Assists in maintaining an efficient filing system. 协助有效管理酒店员工培训档案。 · Types, photocopies and distributes approved correspondence accordingly. 按要求打印，复印和分发文件和信函。 · Performs administration duties in the office. 做好办公室的管理工作。 · Collects requisition items when needed. 按需领取办公用品。 · Assist the learning & development manager in handling administration work. 帮助学习与发展经理处理日常行政工作。 TECHNICAL RESPONSIBILITIES 技术职责   1. Conducts new associate orientation. 对新员工进行入职培训。 2. Conducts English and general resort skills training. 实施度假村英语和相关技能培训。 3. Conducts resort courtesy training. 实施度假村礼仪培训。 4. Plans, organizes, implements, conducts and evaluates training programs to the training needs of the Hotel. 制订并完善培训项目，并结合度假村情况作评估。 5. Prepares training materials and posters. 收集培训资料和海报。 6. Collates and compiles training materials. 校对并整理培训资料。 7. Conducts orientation program for new associates. 对新员工实施入职培训。 8. Assists in conducting in-house generic training programs (for example, Courtesy, Deportment, Personnel Grooming, and Communication Skills) for staff. 协助实施度假村员工整体培训项目，如：礼仪培训，行为举止，仪容仪表和沟通技巧培训等。 9. Assists in maintaining the staff training records. 对度假村员工培训记录进行归档。 10.  Conducts evaluation on the effectiveness of training programs. 对培训课程进行培训效果评估。 11. Ensures that the standard of English Language used by resort staff meet the expectations of the guests and the Management. 提高度假村员工英语水平，以便达到客人与度假村的要求。 12.  Ensures the coordination of staff training activities. 确保员工培训工作的有序进行。 13. Collects training information and disseminates it to concerned department heads and supervisors. 汇总培训日程安排，并通知相关部门经理和部门主管。 14. Liaise with department supervisors and managers in the implementation of on-the-job    departmental training. 与各部门主管和经理协调，完善员工的在岗培训。 15. Participates in departmental training activities. 参与部门培训课程。 16. Monitors the usage of training aids. 管理培训辅助设备的使用。 17. Issues and monitors the usage of the training aids. 负责管理培训辅助设备的使用。 18. Responsible for the daily inspection and distribution of training rooms that they are in good order, with the desired room set-up and training aids as required. 每日负责合理分配培训教室的使用，并确保培训教室的整洁，设备安放到位。 19. Assists in organizing staff activities. 协助组织员工活动。 20. Monitors training for new associates keep records and reports to the learning & development manager weekly. 监督新员工的培训实施情况，每周向学习与发展经理汇报新员工培训实施情况并归档保存记录。 21. Conducts retraining programs and information for currently employed staff. 制订并监督员工再培训计划。 22. Monitors present and future training trends, practices and system that is beneficial for hotel staff and recommends to the learning & development manager for implementation. 关注培训发展趋势，向学习与发展经理建议作相应的调整，从而提高饭店员工素质。 23. Looks after the safe keep of electronic equipment. 合理使用和维护电子教学设备。 24. Organize resorts languages culture center activity 组织度假村语言文化角中文活动 25. Spot check for department trainings. 进行培训实地抽查并记录 25. Assistant in the training need analysis. 协助进行培训需求分析。 27. Complete extra tasks arranged by superior. 完成上级安排的其他工作任务。

【岗位职责】 1、负责酒店工程设备的日常维护、保养及故障排除，确保设备正常运行 2、制定并执行设备巡检计划，及时发现并解决潜在问题 3、监督和管理维修服务，确保维修质量符合标准 4、检查室内外的设施设备确保正常运转并检查工作的进展情况，对错误的情况及时更正 5、处理突发设备故障，快速响应并组织抢修 6、培训并指导工程部员工，提升团队技术水平 7、配合其他部门完成相关工程改造项目 8、完成上级领导分发的任务 9、遵守酒店和公司的政策和程序 【岗位要求】 1、具备酒店工程设备维护相关经验，熟悉暖通、水电、排水等系统 2、掌握基本维修技能，能独立处理常见设备故障 3、具备较强的组织协调能力和团队管理能力 4、工作认真负责，能适应轮班工作制 5、持有相关职业资格证书者优先 6、具备良好的安全意识和应急处理能力

【岗位职责】 1、按照酒店的标准程序与经理协商制定服务标准及规则。 2、确保员工按照标准与程序完成任务。 3、遵守的规章制度，推广相关系统及程序知识，尽可能超越客人的期望。 4、管理餐厅的服务，不断规范完善服务制度。 5、监督每日营业报告，及时跟进解决问题。 6、控制存货并监督存货程序，控制日常采购项目。 7、监督餐厅设备、家私的维护，控制成本。 8、对大型预定或团队，提前做好人员、物质的准备。 9、对特别推广或美食节及时与餐厅经理沟通相关事宜。 10、与前厅部、管家部等沟通日常工作中存在的问题。 11、与市场销售部的销售协调及时反馈。 【岗位要求】 1、必须有3-4年以上的西餐厅管理经验。 2、有较好的服务精神和沟通技巧。 3、具备良好的英语口语交流技能。

【岗位职责】 1、健全各种问讯资料。 2、掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3、处理前台工作中的差错，处理宾客有关投诉。 4、负责前台财产、设备的使用管理和保养工作，及各类资料的收集、存档及管理工作。 5、检查每日的报表是否有误，并及时纠正。 6、建立体质良好的宾客关系，努力增加客房销售。 【岗位要求】 1、大专以上学历，有同岗位工作经验3年以上。 2、有良好的团队领导精神及执行力，工作认真负责，作风正派。 3、熟练掌握前厅部工作的各个环节和程序。 4、身体健康，品貌端正，气质高雅。 5、掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。