岗位职责： 1 ，处理客人的所有反馈和意见。 2 ，为所有客人提供热情、真诚和个性化的欢迎服务。 3， 深入了解路线、旅行时间、费用和各种交通方式，提供有关城市亮点的广泛信息。 4 ，管理或协助首席礼宾司管理团队 。 任职要求： 1 ，能够用英语日常对话及开展对客服务。 2 ，良好的沟通和交际能力。 3 ，优秀的组织管理能力。

【岗位职责】 1、负责亚热区域日常运营管理工作，确保服务流程规范、高效执行 2、督导员工服务标准执行，及时处理现场突发问题及客户投诉 3、统筹区域排班与人力调配，优化人员工作效率 4、定期检查设施设备维护状况，协调工程部完成报修工作 5、负责新员工岗前技能培训及在岗员工业务提升培训 6、完成营业数据统计与分析，提出运营改进建议 7、严格执行食品安全及卫生管理制度，确保符合行业标准 【岗位要求】 1、具备酒店餐饮或相关服务行业工作经验者优先 2、熟悉餐饮服务流程及标准操作规范 3、具备较强的现场管理能力和突发事件处理能力 4、良好的团队协作意识与跨部门沟通能力 5、能适应倒班工作制，抗压能力强 6、持有健康证及相关服务资格证书者优先 7、普通话流利，具备基础英语沟通能力者更佳

1.接受菜品主管的指令，工作完成后及时向其汇报 2.严格按照菜品主料、配料调配和操作程序与标准烹调，保证菜品的质量

1.管理酒店音响设备 2.定期巡视，维护音控系统，出现故障及时处理，并做好相关记录1.定期对厨房设备进行维护保养，使之达到最佳运行效果 3.对厨房所有区域灯光维护，更换；厨房内燃气管道维护保养做好各项维修作业，使酒店设备正常运行 4.发生故障时，服从主管的调动，应急事故未处理完时，人手欠缺时不得下班，交班时必须将维修情况交代清楚，才能下班，确保酒店的正常运营

1.做好餐厅的各项管理工作，并亲自参与餐厅的日常服务工作 2.协助餐厅主管做好大型宴会的工作计划及接待工作，做好餐厅的各项管理工作，处理好餐厅的各项事务工作，完成每月的营业指标

【岗位职责】 1、负责酒店前台日常接待工作，包括客人入住、退房手续办理及问询服务。 2、准确处理客房预订、变更及取消等操作，及时更新房态信息。 3、受理客人投诉及建议，及时反馈并跟进处理结果。 4、维护前台区域整洁，确保工作设备正常运转。 5、严格执行财务制度，妥善保管现金、票据及客人贵重物品。 【岗位要求】 1、普通话标准，具备基础英语沟通能力。 2、熟练使用办公软件及酒店管理系统。 3、具备良好的服务意识和应变能力。 4、能够适应倒班工作制（含夜班）。 5、有酒店前台工作经验者优先。

岗位职责： - 在全日制西厨房厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量； - 熟悉西式餐品制作，有一定的创新意识； - 培养员工，使之能出色完成工作并制造厨房高质量的食物； - 确保所有出品质量的一致性； - 对酒店的防火措施，卫生管理，健康安全方面理解正确全面并致力去推进。 岗位要求： - 中专以上文化程度，或相关专业毕业； - 2年以上同星级同岗位工作经验； - 有烹饪领域的文凭/证书者优先。

【岗位职责】 1、负责客房部的整体经营和运作；分配督导员工工作，制定工作计划。 2、确保部门成本及各项费用，得以良好的控制。 3、根据酒店的运营标准，随时对房间和设施设备及各项物品进行检查。 4、制定部门的年度预算，并确保部门的经营费用控制在预算之内。 5、检查客房部的设施和管理，抽查及提升本部门整体工作质量及工作效率。 6、组织编制部门工作程序及工作考评。 【岗位要求】 1、XXXXX毕业学历或同等以上。 2、有X年以上同星级客房管理工作经验。 3、熟悉客房部专业知识，熟练使用电脑，持有客房部经理上岗证或资格证书。 4、掌握熟悉客房管理、服务流程和质量标准。 5、具有组织协调能力、应变能力、经营能力以及文字表达能力和信息管理能力。

【岗位职责】 1、通过训练领导和激发团队员工。 2、其他经理不在的情况下，代替其他经理和总经理作为整个酒店的职责经理。 3、积极地参加职业培训，让员工保持水平一致。 4、训导团队，提高员工水平，激励他们完成目标。 5、确保员工手册，相关劳动法，HR指南的一致性，如有违反，纪律处分。 6、根据酒店标准，进行每年一次的1：1的个人发展回顾，确保对员工进行公平客观的描述，以便为员工提供继续发展的平台。 7、训练和发展有潜力的员工，令其有好的职业前景。 8、致力于酒店工作，为酒店发展提供建议，有创新精神，为顾客提供品质服务。 9、负责新员工的培训，使其尽快胜任工作，并告知酒店的要求。 10、及时有效的和宾客沟通，确保给顾客及时的答复。每个客人的投诉要求必须要在二十四小时内解决。 11、登记客人，确保客人信息完整填写并确认，按照酒店荣誉会员和飞行里程会员的要求服务和发展会员，同时确认付款方式。 12、将客人送至客房，介绍客房布局，确保行李及时递送等。 13、采取必要行动，及时有效的处理顾客的不满，适当的时候告知其他宾客关系经理。回访客人，确保客人对解决方法满意。 14、关注客户信息和喜好，确保满足客人的要求。15、作为接待VIP客人的酒店员工，要确保为客人提供人性化服务。 16、按照客人的预定或喜好安排房间，控制房间。 17、确保为会员顾客提供优质专业的服务，发展客人加入会员。 18、和销售，预定和商业发展团队共同为客人提供服务 19、及时准确的将客人的信息录入公安报告系统。 20、遵循酒店品牌标准。 21、了解酒店周边地区的信息，名胜，风景地等，为顾客提供方便。 22、确保前台和其他部门间的沟通交流，特别是客房部，餐饮部等。 24、持酒店数据的准确，便于操作。维持前台设备的正常运做和工作区域的清洁。 25、及时将信息传递至相关人员，确保尚未完成的事情移交至有关人员，让宾客满意。参加必要的会议并阅 【岗位要求】 1、保持和供应商的良好关系 2、保证向酒店内部和外部客人提供高质量的服务 3、维护酒店设施设备的正常运转 4、保持工作环境整洁 5、达到绿色酒店的要求 6、编辑更新工作标准和程序

工作内容： 1、配合客房部经理做好监督、指导、协调全部房务工作，为住客提供具有规范化、程序化、制度化的优质服务。 2、在部门经理的领导下，做好客房的清洁、维修、保养，保证客房和公共区域达到卫生标准，确保服务优质、设备完好。 3、协助部门经理制定卫生工作计划和岗位责任制、操作流程等，并与其他部门做好沟通协作工作。 4、贯彻执行各项规章制度，督导、检查各岗位责任和操作规程的执行落实情况，并向部门经理汇报。 5、每天抽查主管查过的重要客人房间、空房及维修房。检查所有公共区域的清洁卫生状况，确保卫生干净和工作秩序正常。 6、合理调配人力，提高工作效率，确保清洁卫生和服务质量水准。 7、完成部门经理交办的其他工作。 职位要求： 1、有相关岗位工作经验； 2、具备良好的沟通能力和团队合作意识； 3、对酒店行业有一定的了解，具有较强的责任心和抗压能力； 4、有良好的服务意识，愿意接受工作中的挑战。

1.协助经理进行自助餐厅、宴会的管理工作，完成酒店所确定的各项目标。 2.协助经理制定制定规章制度、服务操作规范、工作流程并监督执行。 3.培训员工的各项服务标准，对于其有可能参与制定的酒店运作规则，监督其员工实行并符合标准； 4.针对顾客的意见回馈来制定改善计划并带动餐厅所有管理人员共同达成目标； 5.协助餐饮部经理部门日常运营工作 岗位要求： 1.通晓中西餐服务规范及要求，熟悉餐饮各岗位运作及技能培训。 2.2年以上同岗位工作经验。 3.形象气质佳，品行端正，吃苦耐劳。 4.具备较强的沟通理解和分析能力、组织协调能力和凝聚力。 5.女性优先。

岗位职责 1.协助酒店管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。 2.大堂副理在前厅部经理的直接领导下，在当班期间负责整个酒店的正常运作。 3.要负责处理宾客的问题和投诉。 4.要负责重要宾客的迎领工作。 5.进行整个酒店的安全和日常的设备检查工作。 6.解决当班期间发生的安全问题。 7.向其它班次协调交班记录上需要沟通的事项。 岗位要求 1.大专以上学历，有同岗位工作经验2年以上。 2.能用流利的英语从事前厅服务形象气质佳，精通电脑操作，具备较强的英文听说读写能力。 3.仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际具有较好的管理和协调能力，能够很好的发挥其管理、领导和监督的作用。 4.注重细节，工作有责任心，敢于承担责任，执行力较强。 5.有上进心和良好的学习能力和抗压能力。

• Responsible for market development to increase and retain customers. 负责市场开发，增加并保留客源。  • Establish and maintain good customer relationships to increase sales revenue. 建立并维护良好的客户关系以增加销售额。 • Complete the entire sales process, including sales tracking, scene investigation, price negotiations, contract preparation and signing. 完成全程的销售流程，包括销售跟踪，现场勘查，价格谈判，合约准备与签订。 • Serve customers, understand their needs and try to satisfy their requirements. 服务客户，了解需求并尽量满足客户的要求。  • Create and participate in various sales events to enhance customer relationships. 设计并参与各项销售活动来增强客户的关系。 • Prepare and analyze sales reports. 准备，分析销售报表。按时完成公司要求的销售相关系统的更新。 Experience 经验  • More than 3 years hotel / service apartment sales experience，with strong sales management capabilities . 3年以上酒店 / 服务公寓销售工作经验，具有较强销售管理能力。

岗位职责 1.处理宾客有关投诉,更新补充各种问讯资料。 2.掌握客房预订情况，向部门经理报告重要团体和客人的订房情况，检查VIP通知单的发送情况，负责VIP接待工作的落实。 3.完成每日前台的报表。 4.建立良好的宾客关系，努力增加客房销售。 任职资格 1.大专以上学历，有同岗位工作经验3年以上。 2.有良好的团队领导精神及执行力，工作认真负责。 3.熟练掌握前厅部工作的各个环节和程序。 4.身体健康，品貌端正。 5.掌握酒店管理基础知识，善于同宾客交往、沟通，处理周到、果断，能独立处理各种投诉。

【岗位职责】 1.负责整个酒店的食品安全管理体系。 2.出席必要的会议并且按照营运总监的指示进行培训。 3.负责餐饮部每天的审计和行动方案和报告。 4.负责培训厨房和餐饮的所有员工。 5.与内外客人和团队成员保持良好的沟通。 6.每天进行联系，报告记录在日志本上以便做进一步的改正和培训。 7.需要掌握火灾控制和安全方面的知识。 8.按照标准检查和维持垃圾房的卫生。 9.审阅垃圾分类方法。 10.与客人、供应商、政府、竞争者和其他团员保持联系。 11.鼓励所有的厨房成员，使团队工作变得强大。 12.与财务一起组织和协调每月的存货。 13.指导所有厨房和餐饮团队成员的食品安全标准。 14.联络其他部门和其他公司，包括高层的公共或者私人联系。 15.安排、实施、追踪有关希尔顿食品安全管理体系的会议。 16.出席指定的会议，处理各种重要的外部团体来电和来访者。 17.必须具备较高水平的人际交往能力去应对敏感局面。 18.具备与各种层次的公共和个人团体联系沟通的能力。 19.在团队的帮助下继续提高希尔顿食品安全管理体系并且关注危害分析和关键环节控制点的鉴定合格程度。 20.与行政总厨和行政副总厨沟通，以确保希尔顿食品安全管理体系的各方面的合作。 21.列出所有对员工进行希尔顿食品安全管理体系培训需要的流程，并协调所有合理的安排和指导的实行。 22.确保正确的卫生程序，监督日志本以及冷热食物的服务，确保适当的食物卫生。当食物没有遵照注危害分析和关键环节控制点的需要时，采取正确的解决方式。 23. 遵守先进先出和加日期标签的原则。 24.要随时与各个部门和员工保持良好的工作关系以确保全方位的合作。 25.做一些额外的工作以便更好的维持酒店的食品安全管理体系。 26.完成任何其他合理的职责和被指派的职责。 【岗位要求】 1.很好的英文掌握能力(口语和书写)。 2.必须精通大多数的电脑程序，比如微软办公软件、文档和表格。 3.良好的适应能力，与同事和睦相处。 4.能够完成分配的任务。 5.能够操作所有的清洁设备。 6.在劳动卫生领域工作最少6年。 7.持有职业安全证书。

Mandarin Oriental Pudong, Shanghai is looking for F&B Operation Management Trainee to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The F&B Operation Management Trainee reports to the Restaurant Manager. As F&B Operation Management Trainee you will be responsible for the following duties: The F&B Operation Management Trainee is responsible for, but not limited to, the overall management of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests. As F&B Operation Management Trainee we expect from you:  Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable: Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you?

Scope of Position The Demi Chef de Partie is responsible to assist the Sous Chef or Chef de Cuisine in culinary operations of a specific kitchen or outlet. Maintain clear communications with the Sous Chef or Chef de Cuisine, including all relative internal communications, and to relay all guest comments both positive and negative. Maintain complete knowledge of and comply with all departmental/hotel policies and procedures. To produce consistently high quality food production and presentation, always meeting agreed standards. He is to ensure a positive & professional working environment throughout the kitchens. Ensure that agreed food hygiene, licensing and safety standards are upheld or surpassed, at all times. Abide by all rules, regulations, policies and procedures of the hotel. Ensure the effective Inter kitchen and inter departmental communications are conducted in professional manner Ensure kitchen is set up and closed according to Standard Operating Procedures, including correct storage of all foods and meeting HACCP Standards. Requirements     Minimum high school, tourism school or culinary school certification Minimum of 1-5 years cooking experience in restaurant or hotel kitchen (or relevant work experience)  Able to physical work  Able to work flexible schedules Team player Ability in fast pace environment 职责范围 厨师领班协助厨师长或副厨师长负责所在的厨房。 负责烹饪，保证菜品的色、香、味、形，达到要求的标准。 遵守酒店各项规章制度及程序。 确保所在厨房按照标准操作程序装备及收档，包括所有食品的正 职位要求 1-5年酒店或餐厅厨房工作经验（或相关工作经验） 具备团队合作精神 能够适应快节奏的工作环境 持有高中、 旅游或烹饪学校证书以上 能胜任本职工作 能够适应不同班次 保存同时达到HACCP标准。 确保所在厨房及部门内的良好沟通。 保证食品的卫生、许可及安全标准是被了解并认同的。 保持与厨师长或副厨师长良好的沟通， 及时传达内部及顾客的意见和建议。 确保厨师在一个积极和专业的工作环境中工作。 了解并遵守酒店或部门各项规定和程序。

Mandarin Oriental Pudong, Shanghai is looking In-Room Dining Captain to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The In-Room Dining Captain reports to the In-Room Dining Manager. As In-Room Dining Captain you will be responsible for the following duties: The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.  To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. As In-Room Dining Captain we expect from you:  Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找送餐部领班加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，送餐部领班向 送餐部经理汇报。 作为送餐部领班，您将负责以下职责： 送餐部领班和服务员一起工作通过接单员从客人这里接受到的点单正确和及时的提供给客人以确保达到客人最高满意度。支持经理和副经理和主管的工作，对监督和协调每日客房用餐和维持酒店制定的最高服务标准。 作为送餐部领班，我们对您的期望： 在相关餐饮方面至少有2年工作经历 对食品和烹饪有着浓厚的兴趣 愿意在弹性时间和假期期间工作 必须在安全，谨慎，有组织的方式下工作 对食物和准备方面有深厚的知识 对酒水饮料有深刻了解 有能力使所有层次的客人和管理层相处融洽 有能力在同一时间处理多种任务 有良好的沟通和组织能力技巧 能够让我们的客人感到一贯的喜悦满意 有能力细心的处理客人的要求 当地语言和英语阅读，书写，口语流利 在任何时候保持职业精神和风度 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 积极成为“行业中的最好” 积极在上海文华东方酒店里有职业发展 渴望理解和研究竞争 坚持改进和工作外知识的获取 多语种 具有特定酒店行业知识应聘者为先 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking for captain to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Waiter reports to the Restaurant Manager. As Captain you will be responsible for the following duties: The Restaurant Captain is responsible for, but not limited to, the overall operations of the restaurant. To provide support to the team in ensuring that the highest standards of service are offered to our guests As Captain we expect from you:  Mandatory Have a minimum of 1 year experience in related food and beverage establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude （as required） and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best  Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable Actively looking to be Best in calling Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable  Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找餐饮领班加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，餐饮领班向 餐厅经理汇报。 作为餐饮领班，您将负责以下职责： 餐厅领班负责但不局限于餐厅的整体运营。支持团队并确保提供最高的服务标准给客人 作为餐饮领班，我们对您的期望： 在相关餐饮方面至少有1年工作经历 对食品和烹饪有着浓厚的兴趣 愿意在弹性时间和假期期间工作 必须在安全，谨慎，有组织的方式下工作 对食物和准备方面有深厚的知识 对酒水饮料有深刻了解. 有能力使所有层次的客人和管理层相处融洽 有能力在同一时间处理多种任务 有良好的沟通和组织能力技巧 能够让我们的客人感到一贯的喜悦满意 有能力细心的处理客人的要求 当地语言和英语阅读，书写，口语流利 在任何时候保持职业精神和风度 具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 知晓并坚持上海浦东文华能力的关键点： 使客人感到满意 如同员工一样一起工作 促进气候的热情 做到最好 传递股东价值 在规则下做事 做到有责任 可以具备 积极成为“行业中的最好” 积极在上海文华东方酒店里有职业发展 渴望理解和研究竞争 坚持改进和工作外知识的获取 多语种 具有特定酒店行业知识应聘者为先 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking for Waiter to join our Food & Beverage Service team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Waiter reports to the Restaurant Manager. As Waiter you will be responsible for the following duties: The Waiter is responsible for, but not limited to, the overall operations of outlets. To provide support to the team in ensuring that the highest standards of service are offered to our guests. As Waiter we expect from you:  Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programmes offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找餐饮服务员加入我们的餐饮服务部团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在餐饮服务部，餐饮服务员向 餐厅经理汇报。 作为餐饮服务员，您将负责以下职责： 餐饮服务员负责但不局限于整体运营。支持团队并确保提供最高的服务标准给客人。 作为餐饮服务员，我们对您的期望： 对食物和准备方面有深厚的知识对酒水饮料有深刻了解有能力使所有层次的客人和管理层相处融洽有能力在同一时间处理多种任务有良好的沟通和组织能力技巧能够让我们的客人感到一贯的喜悦满意有能力细心的处理客人的要求当地语言和英语阅读，书写，口语流利在任何时候保持职业精神和风度具备数学技巧，电脑软件能力（按照要求）和一些酒店的运行知识 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay （同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

Mandarin Oriental Pudong, Shanghai is looking Spa Concierge Agent to join our SPA team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design.   About the job Based at the Mandarin Oriental Pudong, Shanghai within the SPA Department, The Spa Concierge Agent reports to the Director of Spa. As Spa Concierge Agent you will be responsible for the following duties: The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner. Spa concierge reports to Spa Operation Supervisor. As Spa Concierge Agent we expect from you:  University or post-graduate diploma is required          Must be willing to work a flexible schedule in order to accomplish allmajor responsibilities and tasks.    Must be self-motivated Must be flexible and able to work efficiently under pressure. Must work in a safe, prudent and organized manner Must have mathematical skills, technical aptitude and spa knowledge Must have a commitment to follow all local and corporate policies andprocedures as they relate to the Spa and hotel. Must have knowledge of current spa trends in the industry Must have knowledge of holistic concepts that relate to the well-beingof all guests in a spa environment Must be open to learning about treatments and concepts that derive fromother cultures To set a standard at all times in professionalism, appearance andattitude as expected of all spa colleagues. To be adaptable and accountable for all actions Consistently strive for a higher level of achievement both personallyand professionally Must takes into account levels of service, buying styles, ages anddemographics of guests. The ability to up sell services, recommends products,and assures client satisfaction Must be willing to be proactive, take initiative and be held account able when dealing with guests. Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Yourwellbeing matters to us. A variety of health benefits and wellness programmesare offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitivesalary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦东文华东方酒店正在寻找水疗礼宾员加入我们的水疗中心团队。 您是精雕细琢的大师吗？您想在一个共同荣耀的团队中茁壮成长，在尽心尽责的同时彰显诚信与尊重吗？您拥有成长思维吗？我们邀请您成为非凡卓越的粉丝。 文华东方作为一家屡获殊荣的酒店集团，也是一些全球知名目的地的最豪华酒店、度假村和住宅的运营者，同时拥有丰富的开发渠道。集团因打造一些全球最受欢迎的酒店、提供受亚洲传统启发的传奇服务，同时代表最前沿的奢华体验，而受到越来越多的认可。 上海浦东文华东方酒店是一家坐落在黄浦江畔的豪华酒店。酒店位于浦东金融区中心，将时尚风范、舒适和服务完美集于一身。我们对酒店的创意餐厅、宁静的水疗中心和现代设计倍感自豪。 关于工作 工作地点位于上海浦东文华东方酒店，在水疗中心，水疗礼宾员向水疗总监汇报。 作为水疗礼宾员，您将负责以下职责： 工作负责但不仅局限于水疗项目的预定工作、专业地向客人介绍和解释治疗服务、POS销售包括零售和到达和送行服务。 作为水疗礼宾员，我们对您的期望： 大专或大学毕业           必须愿意接受灵活的工作时间，以便于完成工作任务 必须灵活，可以在压力下高效率地工作 必须要有安全，严谨，有组织的工作态度 必须有良好的数学思维，技术能力，及Spa知识 必须遵守Spa和酒店的所有政策，制度 要了解当今Spa行业的趋势 必须有良好的人际关系和沟通技巧 必须有为客人健康着想的整全的观念 必须愿意学习理疗知识及其他文化中Spa的观念 永远保持专业态度，及良好形象 适应性强，对自己的行为负责 对自己和职业上的发展保持高要求 要根据客人的购买方式，年龄和人数，来提供不同层次的客人服务。有能力做好销售服务，推荐产品，保证令客户满意 以积极主动的态度来工作，当与客人协调时要承担自己的责任 我们对您的承诺 学习与发展。您的成功就是我们的成功。我们为您职业生涯的各个阶段制定独特的学习和发展计划，让您不断成长。 MOstay（同事住宿福利）。当您像我们的同事一样工作非常努力，那么必要的休息是很重要的。作为 #MOfamily（文华东方大家庭）的一员，无论您身在何处，都可以入住我们的酒店。 MOstay 计划为您和您的亲人提供免费住宿和优惠房价。 健康与同事福利。找到正确的工作与生活平衡很重要，您的健康对我们来说意义重大。我们为全球所有同事提供各种健康福利和健康计划（工作6个月后可享有补充商业医疗保险）。 有竞争力的薪酬和福利待遇，提供优越的四人间宿舍，拥有独立卫浴，独立洗衣机和冰箱，免费高速Wi-Fi，免费健身房和上下班班车。 丰富多样兼顾各地口味的美味自助工作餐及精彩纷呈的文娱活动。 支持集团全球范围内的人才内部调转计划。 我们是粉丝。您呢？

【岗位职责】 1、管理总机房员工；负责总机房的日常组织工作。 2、确认所有的叫早电话已经记录，并且已经落实。 3、有效地管理本市和长途电话设备，及接线员处理电话,确保有效的总机服务。 4、管理对客留言和传呼服务,确保留言转接服务设施的有效运转。 5、对内部工作程序,员工考勤，三个班次的运转的组织和内部管理。 6、熟悉酒店的所有分机号码。 7、健全各种问讯资料。 【岗位要求】 1、大专以上学历，有同岗位工作经验2年以上。 2、口齿清楚，音质优美，待人热情，工作负责。 3、必须会说和听懂宾客使用的主要语种，英语流利。 4、通晓酒店的服务设施、各营业点的服务项目、服务时间以及收费标准，掌握总机房所有设备的操作程序，机器性能。

1.成本控制,仓库和收货日常工作的正常开展和有效运作,协助管理层将食品,酒水和其他物品的成本控制到最少。 2.确保所有货物通过收货区域进入,收货应与采购申请单和厨房每日鲜活订单一致。 3.确保所有食品和酒水发票价格范围,单价和合计正确,且与批准的市场价格一致。 4.具备广泛的酒店库存系统流程知识,负责整个流程的维护。 5.确保所有收货物品在酒店库存系统中正确设立,包括规格,描述,采购单位等信息。 6.监督和调查损坏的物品并提供减少损坏的建议。 7.与餐饮部经理和行政总厨协调菜单成本,并据此提出食品和酒水的零售价建议。 8.核算每月成本,确保按时提交所有月结报告。 9.定期监督食品成本销售,确保与预算一致。 10.完成酒店管理层交代的其他任务。 11.申请岗位候选人需提供“无犯罪记录证明”及避免“近亲繁殖”。

岗位职责 1、建立行政楼层的工作流程及工作标准，直接管理及领导行政楼层。 2、运用管理技巧调动和提高员工工作积极性。 3、同所有的宾客建立良好的公共关系。 4、保证行政楼层在整洁的环境下为宾客提供服务。 5、迎接VIP宾客到店及陪同到房间。 6、与前台紧密联系确保行政楼层各信息和工作的准确性。 7、亲自接受宾客投诉及有效地及时处理。 岗位要求 1、大专以上学历或同等文化程度。具有前厅工作3年以上经历。 2、仪表端庄，热爱酒店工作，钻研业务，反应敏捷，善于交际。 3、能用流利的英语从事前厅服务。 4、熟悉前厅管理专业知识、市场销售知识和接待礼节礼仪。 5、熟练运用办公软件。