1.疏导过往车辆，保障大堂门前过往车辆行人的安全，使门前畅通无阻。 2.服务周到热情，见宾客主动问好，对乘车宾客要协助迎宾员照料宾客下车。 3.保证酒店和宾客的生命财产安全。 4.保持好与大门岗及停车场岗位的联系使车辆有序出入停放。 5.加强巡逻，发现可疑情况，视情况处理或及时向上级报告。 6.一般性纠纷和事故立即按程序处理，并及时请示汇报。 7.一旦酒店发生火灾应立即报警，按火灾处理程序向有关人员进行报告。 岗位要求 1.具有高中以上文化程度。或退伍军人。 2.处理事情要迅速，果断、准确。 3.具有较好的协调能力，懂得一定安全保卫知识。

具有宴会厅食物/饮料/各式摆台及服务方面的完整知识 To have complete knowledge on the food / beverage / service available in Banquet 确保向员工解说酒店及集团的政策，并严格贯彻落实 Ensure that SLIM and Hotel standards and policies are explained to staff, and are correctly applied 加强应用酒店食品安全/急救程序的意识 To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures 协助宴会厅副经理领导并确保各宴会厅的顺利运行 Assists Banquet manager to monitor and ensure smooth operations of  Banquet 维持宴会厅食物及饮料/服务/清洁质量始终如一 Maintains consistency in quality of food and beverage / service / cleanliness of Banquet 在服务过程中获取顾客的反馈，确保顾客满意 Obtains customer feedback during operations to ensure satisfaction 处理轻微的抱怨，并将其以恰当的方式汇报给上级主管 Handles minor complaints and reports them to the Manager or Assistant for proper action 在服务前及服务后检查部门的清洁状况 Checks cleanliness of sections prior to and after service 确保与其他相关部门及工作人员的流畅交流和合作 Ensures co-operation and smooth communication between staff in section(s) appointed and other departments 确保所有材料、设备和机器的恰当使用，定期清洁，以延长其使用寿命 Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage 检查员工的准时，仪表和言行举止 Checks staff punctuality, grooming and performance 激励员工，加强团队建设 Enforces staff motivation and team building 按要求进行员工培训 Conduct staff training when required

餐酒馆侍应员/男女不限 基本薪資 4000起 含全勤獎金/五險一金 含員工宿舍及伙食 參考標準 1. 服务经验 2.外语能力 3. 协调、执行能力 4. 茶知识 5. 美学的悟性 6. 专科以上学历，年龄30周岁以下 7.晚班時間晚上六點到早上兩點。 1.对于美学及味觉敏感，热爱味觉、美术、美学，对生活各种美好充满向往，有等不及把美好传递给更多人的热诚。 2.仪容干净整洁、普通话标准、流利，吐字清晰、语言规范，具备第二外语能力加分 3.有酒店管理，旅游管理、餐饮行业工作经验者优先考虑

1、3年以上本岗位工作经验； 2、热爱酒店行业，能把工作当做事业； 3、品行端正，能吃苦耐劳； 4、性格活泼开朗，善于与人沟通； 5、富有团队意识、服务意识、奉献精神。

任职要求 ： 1、高中以上学历，2年本岗位工作经验。 2、热爱酒店行业，能把工作当作事业。 3、身体健康，五官端正，体态匀称，视力裸视0.8以上（或可以佩戴隐形眼镜），无色盲、色弱。身体外露部分无明显疤痕无纹身，无驼背，双脚无明显内外八字现象。 4、口齿流利，吐字清晰，有较好的普通话水平，热情大方，善于沟通。 5、外语水平需达到旅游局C级。 6、有上进心，热爱酒店行业，能吃苦耐劳。

岗位职责 1.遵守操作规程及酒店规章制度。 2.按计划检修客房，检修公共区域，根据客房损坏情况排出先后次序。 3.完成综合性临时任务，如检查VIP房；监督客房、餐厅、大堂等外包大修工作。 4.完成宾客提出的小修工作。 5.完成维修领班安排的其它工作。 6.提供客房设施现状、公共区域现状，提出补救意见。 岗位要求 1.高中以上文化程度；2年以上同岗位工作经验。 2.以电工优先，对钳工、管工、空调、木工、油工专业知识有一定的了解，具备一专多能，动手能力强。 3.五官端正 4.身体健康，精力充沛。

【岗位职责】 1、协助经理负责编制餐饮部所需餐具和用具的年度预算。 2、根据各餐厅餐具的盘点情况，负责于采购部门沟通，提出器具购置计划，保证及时补充餐具用具。 3、检查和管理各点餐具的使用情况，分析造成损耗的原因，提出降低损耗的建议。 4、协助经理安排管事部员工的工作班次。 5、负责做好餐具用具的保管、发放、回收工作，负责厨房区域的环境卫生。 6、负责对下属员工的考勤考核工作，督导员工做好安全工作。 【岗位要求】 1、有较强的责任心,工作认真踏实。 2、熟悉各种餐具用具的牌号、产地、特性及价格，懂得餐具用具的分类和保管方法。 3、熟悉各种洗涤剂和清洁剂的使用方法，熟悉常用的餐具洗涤设备及其操作方法，了解它们的维修保养方法。 4、身体健康，精力充沛。

工作内容： 1. 协助美容师给宠物洗澡、吹毛、修剪指甲等基础护理   2. 安抚宠物情绪，确保操作过程安全   3. 维护美容工具清洁，整理和维持工作区域整洁   要求：   u 有耐心！不怕猫狗掉毛、偶尔乱动（过敏勿投）   u 参加过宠物美容培训或有宠物店实习经验优先   u 体力好（需长时间站立），细心不粗心 u 完成上级/经理分配的其他任务

工作内容： 1. 照顾入住宠物的日常：喂食、换水、清理排泄物   2. 观察宠物健康状况，及时报告异常（如拉肚子、拒食）   3. 带宠物散步互动，缓解焦虑情绪   4. 定期消毒生活区、活动区，保持环境干净   要求： u 真心喜欢动物，不嫌弃铲屎捡尿   u 有养宠经验或宠物医院/寄养机构工作经验更好   u 能适应早晚班轮岗，工作细致责任心强

At Empark Prime Hotel we want our guests to feel special, cosmopolitan and In the Know which means we need you to:  在北京华侨大厦睿世酒店，我们希望宾客感觉风格独特、侨文化、时尚现代和深入洞悉，这意味我们需要你： Be charming by being approachable, having confidence and showing respect.  亲切、充满自信、体现尊重来展现富有魅力的你。 Stay in the moment by understanding and anticipating guests’ needs, being attentive and takingownership of getting things done. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 Make it memorable by being knowledgeable, sharing stories and showing your style to momentsthat make people feel special. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

岗位职责 1.掌握所负责楼层的住客状况，提供对客服务。 2.管理好楼层定额物品，严格控制客用品消耗，做好废品回收。 3.负责对结帐房间的查房工作。 4.负责查收宾客洗衣、酒水的送回和补充工作。 5.负责楼层公共区域卫生的清洁工作和部分房间的清洁工作。 6.负责杯具的清洁与消毒工作。 7.负责脏布草的收集、更换与新布草的折叠、摆放工作。 8.完成易耗品的每期盘点工作。 岗位要求 1.初中以上学历。 2.有2年以上客房工作经验。 3.持有酒店英语初级证书，可合理的为解决客人问题。 4.身体健康，相貌端正。 5.接受过正规客房服务工作培训。

岗位职责 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 岗位要求 1、大专以上文化程度，熟练的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。 4、与同事关系融洽，具有团队合作精神 其他要求

At Empark Prime Hotel we want our guests to feel special, cosmopolitan and In the Know which means we need you to:  在北京华侨大厦睿世酒店，我们希望宾客感觉风格独特、侨文化、时尚现代和深入洞悉，这意味我们需要你： Be charming by being approachable, having confidence and showing respect.  亲切、充满自信、体现尊重来展现富有魅力的你。 Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 Make it memorable by being knowledgeable, sharing stories and showing your style to moments that make people feel special. 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。

【岗位职责】 1、熟悉及了解各部门工作细则和流程； 2、以项目方式，参与相关的公司管理工作； 3、需在公司出财务之外的各个部门进行轮岗，根据轮岗期间具体工作实际最终由人事管理部门考核确定岗位及分管事项； 4、需每个工作计划阶段针对公司日常管理上交书面化建议； 5、执行公司安排的其他相关工作。 【岗位要求】 1、认同并实践公司企业文化； 2、有协调跨部门工作经验和较强的项目管理能力； 3、具有较强的沟通能力和文字表达能力，能够熟练使用MS Office工具； 4、自我职业规划清晰，有意愿和公司共同成长； 5、具有良好的沟通能力，善于团队合作，具备优秀的学习能力和管理潜力； 6、具有高度的工作热情，积极主动，尽职担责，同时具备较强的适应性，能承受较大的工作压力。

JOB SPECIFIC DESCRIPTION To assist in the smooth operations of the security operations of the Security team QUALIFICATIONS Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

岗位职责 1.负责财务部应收账工作； 2.当日审传递过来应收账款时，要及时的进行整理和登记并放好； 3.负责应付款支付时的核对工作，核对准确并签字确认； 4.每月做好应收和应付款的分析报告，并及时上报财务总监； 5.当销售部催款员来领帐单时必须认真仔细的做好登记工作； 6.核对催款员到帐的款项和发票开出的金额和银行的结算户名、金额是否一致。 岗位要求 1.财务、会计专业，大专以上文化程度； 2.3年以上财务工作经验； 3.熟悉国家财经法律、法规、方针、政策和制度，掌握酒店的有关知识； 4.具有独立划清两类资金界限和商品流通费与非商品流通费界限的能力，具有正确地进行会计财务处理、能用电脑操作和调用各项数据的能力； 5.坚持原则、廉洁奉公； 6.身体健康，能胜任本职工作。

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   JOB SPECIFIC DESCRIPTION Assists in the smooth and efficient running of the Front Office Department within the Rooms Division. QUALIFICATIONS Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.   JOB SPECIFIC DESCRIPTION Assists to manage all functions related to the cleanliness of the hotel’s guest rooms and floors. QUALIFICATIONS Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience hotel operations. Good problem solving, administrative and interpersonal skills are a must.

1.       Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments. 2.       Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 3.       Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee 4.       Ensure Confidentiality of User Log-on. Ensure that Front Desk users are logged out when leaving the area. 5.       Responsible for Rooms Controllers daily tasks being followed and reviewed. Appropriate and accurate room blocking are being indicated on a daily basis. 6.       Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required. 7.       Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program. 8.       Responsible and monitor the on duty front office clerks, ensure rewards sign- up rates and activation rates meets brand goal. 9.       Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule. 10.   Initiates additional tasks to improve existing procedures and guest satisfaction. 11.   Resolves system problems and can operate the system manually. Can lead the staff through a down time. Any other duties as may be assigned from time to time. 1.       确保前厅区域的工作能够顺利、高效、专业地运作。确保各部门间的良好沟通。 2.       确保能够遵守所有的规章流程和法规。定期管理审计帐目，如果出现什么不合法的现象要与会计及时沟通，适合的时候也可以与领导及顾问联系。 3.       很好地遵循登记入住及退房流程。严格遵守银行支取流程和现金处理流程。熟悉销售策略，确保“最优惠价格保证”。 4.       对计算机用户登陆（程序）要保密，离开前台时，要确保已退出登陆。 5.       负责房控员日常工作的完成及核对，每天正确地标注出锁过的房间。 6.       负责客户关系工作区域的员工培训及新员工的招聘。确保日常培训中应该包括技能培训、礼仪、沟通培训、管理培训以及组织技能的培训。每天需培训15分钟。 7.       确保客人及员工识别系统能够正常运行，满足回头客的特殊要求。带领前台员工坚持工作，并确保客人在酒店能过得愉快。建立回头客、回馈客人、VIP客人识别系统，能够促使并领导前台员工加入销售体系。 8.       负责监管当班员工，确保礼赏会员注册率和激活率达到集团目标。 9.       根据预算有效控制成本，确保已经建立了能够掌握成本和工作小时的控制体系。能够有效地制定出部门计划表。 10.   完成额外的工作任务，以提高现有的工作速度及客户满意度。 11.   能够解决系统问题并操作该系统。能够领导员工持续高效工作。 承担其他实时被委派的职责。

1. 确保遵循酒店规章 2. 确保按时出勤并使所有下属督导都遵照值班表工作，根据总监要求巡查有关重要机房及公共区域 3. 通过早上随时抽查，确保员工仪表卫生良好 4. 确保所有工程部员工遵循不定期发出的工程标准及程序 5. 责向违反酒店规章的下级员工发警告单 6. 负责POMEC部门能源管理功能的适当的组织及实施  7. 支持并发起完善程序及降低能耗成本的方案 8. 分析并监督部门能源成本及费用 9. 保留酒店设备及机器记录 10. 总工程师建议新政策及程序以获取更经济的运营及维修保养方案 11. 参与年POMEC预算的准备 12. 按其上级指令与酒店客人及外包商进行互动与协商 13. 工程部内部的其它小组进行合作及交流 14. 如有必要与其它部门进行互动及合作，为宴会、促销及活动提供额外及特殊服务 15. 协助工程部合同分析 16. 必要时协助各工种进行维修保养工作，对所属员工做好行为准则技能操作规范等进行培训 17. 作好当班记录，进行交班情况说明以确保酒店情况及运营要求被告知给接班人 18. 执行工程总监分派的其他任务。 19. 执行工作区域健康及安全法规、政策及执行程序。 20. 执行酒店安全和紧急情况政策及执行程序。 21. 熟悉酒店安全、急救和消防紧急情况政策及执行程序。 22. 执行酒店清洁及保养程序。 23. 保持所在工作区域的高度清洁。 24. 根据开封大宏喜来登及酒店标准保持个人仪表。 25. 遵循万豪国际集团无骚扰政策及职业规范。 26. 遵守万豪国际集团道德行为政策和业务行为指南。 27. 遵守万豪国际集团及开封大宏喜来登酒店员工手册。 28. 遵守万豪国际集团和开封大宏喜来登酒店的政策及执行程序。 29. 完成上级交待的其他工作。

岗位职责 1.在西厨厨师长的领导下，按菜式规定，烹制各种菜式，保证出品质量。 2.按西厨厨师长厨分工，完成大型宴会、酒会的菜品制作任务。 任职资格 1.高中以上文化程度，或相关专业毕业。 2.熟悉饮食的工作规范和要求，掌握配菜的各种操作技术的质量要求。 3.1年以上同星级同岗位工作经验。 4.能按工作规范和质量标准要求独立进行工作，并有相应的技术等级。 5.一定的文字语言表达能力。 6.工作有责任心，做事认真负责。

SCOPE岗位概述 Do a good job in daily maintenance work andaccurately record, timely report the problems found in the work to the boss,and assist the engineer on duty to complete the repair report or designated work. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题，协助值班工程师完成报修或指定工作。 Overall Objectives 整体目标 The incumbent in this position is responsible for keeping equipment ingood repair by providing day to day maintenance of the hotel under thedirection of the Engineering Management. Proficient in hotel furniture anddecoration repair, maintenance technology and related knowledge. 在工程管理部门的指导下，通过提供酒店的日常维护与保养，使设备处于良好的状态。熟练掌握酒店的家具和装饰等维修、保养工艺及相关知识。 Main responsibilities 主要职责 Do a good job in daily maintenance work andaccurately record and report the problems found in the work to supervisor in atimely manner. 做好日常维修工作并准确记录、及时向上司汇报工作中发现的问题。 Assist the engineer on duty to complete the repairreport or designated work; 协助值班工程师完成报修或指定工作； Strictly implement the department's safetyproduction, safety operation procedures and other related procedures 严格执行部门的安全生产、安全操作规程等相关程序。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potentialdanger. 采取行动排除危险情况，并及时通知危险隐患。 Carryout all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 Ensureheart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keepanalysis, evaluate, improve self-behaviour. 不断分析、评估、改进个人工作表现。 Complywith code of conduct. 遵守道德行为规范。 Complywith Staff Handbook and related policies. 遵守《员工手册》的相关规定。 Completethe temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

SCOPE 岗位概述 The Sales Coordinator is in charge ofthe ofice organisation. Assists in all administrative matters related to the Sales & Marketing department. 销售协调员负责所有办公室行政及组织工作。并协助所有与销售和市场部门有关行政事务。 MAIN RESPONSIBILITIES 主要职责 The job of Sales Coordinator is executed satisfactorily when: 销售协调员工作职责: The hotel achieves its Financial Objectives. 协助酒店完成财务目标。 The Sales team that the person works with achieves their revenue objectives. 协助销售团队来完成他们的收益目标。 The person achieves their personal objectives. 实现个人目标。 The TTT'T is caried out to the satisfaction of both the Director of Sales / Director of Sales & arketing and Sales Coordinator. 通过评估，从而得到市场销售总监和销售总监的满意。 Support the Director of Sales, Director of Sales & Marketing and the Sales Managers in their day to day activities and to assist them in achieving their personal and team objectives. 支持销售总监,市场销售总监及销售经理的日常活动和帮助他们实现个人和团队的 目标。 Determine and implement the procedures and standards ofan effective filing system. 确保每一项程序和政策都能实施和生效。 Provide adequate supplies of stationary and ensures that the following forms are used and kept updated at all times: 提供固定的充足供应和确保以下单据的使用并保持更新。 1、Timesheets工时表 2、Purchase orders采购订单 3、Travel authorizations for business trips旅行授权商务旅行 4、Collateral reprint orders 抵押品重印订单 5、Brochure supplies(ofice)手册供应(办公室) 6、Holiday and sickleave 假期和病假 7、Expense forms报销 Maintain and update inventory: control ofall gifts and giveaways. Compile inventory monthly reports to be completed by end of each month. 维护和更新库存:控制所有礼品和赠品。每个月末前完成物品盘点报告 Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations. 更新维护部门操作手册:包含政策和程序、规则和条例。 Assist sales manager to prepare Welcome card and arrange room every day. 每天协助销售经理准备客人欢迎卡片并送到相对应的房间。 Compile monthly SF express reports to be completed by 25th of each month 每个月的25日之前完成顺丰快递月度报告 Compile Landa statistics and duty roster. Reported to DOS & DOSM 统计Landa 数据和排班并汇报给销售总监和市场销售总监 Organizes daily incoming correspondence, making preliminary assessment and handles/ responds as appropriate. 整理每日收到信件，评估后处理分发给相关人员。 Assist with the co-ordination of direct mail campaigns on behalf of sales and marketing, labeling,data collection and distribution ofmailitems. 代表市场销售部协助协调各种邮件，处理信息分发资料。 Functions as an administrative link between and among all sessions of S&M to ensure that all parties receive the relevant information. 协调部门内部，确保信息有效传达。 Answers and screens all incoming telephone calls and visitors to DOSM, provides/receive s information or refers the matters to the proper persons to handle. 接听、记录所有市场销售总监电话及访客信息，及时将信息传达给相关人员处理。 Ensure the efficient liaison between the sales ofice and other salesofices in sister hotels including the distribution ofour salescorrespondence and collateral to other hotels. 确保销售办公室之间和其他姐妹酒店、集团销售办公室之间的高效联络,包括将我们的信息和资料的分布到其他酒店。 Annual contracting administration for corporate and leisure business. 续签公司和旅行社商务合同。 Ensure that store requisitions are submitted monthly. 确保每月提交采购单。 Ensure ordering ofbusiness cards. 确保名片的订购。 Ensure sensible and effective use ofthe telephone - all incoming calls promptly answered in an agreed manner. 确保合理、有效使用电话--以酒店标准应答所有来电。 Ensure that calls are screened and dealt with in an appropriate way. 确保电话的适当筛选和处理。 Assist telesales research of existing/new clients within guidelines of Director of Sales / Director ofSales & Marketing. 帮助电话销售，在市场销售总监和销售总监的指导下，进行现有/新客户的调研。 Sort all incoming mail for the attention of the Direetor of Sales and Marketingand Sales Department. 将所有收件按照重要程度排序，提醒销售总监和市场销售部成员的注意。 Ensure the strict confidentiality ofinformation passing thoughthe offce. 确保信息严格保密。 Record minutes of all meetings conducted by Sales Meetings and any others as when directed by the Sales and Marketing team from time to time. 记录市场销售部所有会议记录，并随时记录市场销售部的其他所有会议记录。 Maintain the highest standards ofprofessional, ethics, and attitude toward all hotel guests clients. and colleagues. 保持最高标准的专业、道德和态度面对所有酒店客人,客户和同事们。 Coordinate and assist in organizing sales trips 协调和协助组织销售差旅。 Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies andprocedures. 及时、有效并依照公司政策和制度执行所有职责。 Understand and strictly adhere to the rules & regulations established in the employee handbook and the hotel's policy on fire, hygiene, health & safety. 理解并严格遵守员工手册中的规定和出台的各种消防安全准则和酒店的政策,卫生 健康和安全的条例。 Ensure that all potential and real hazards are reported and rectified immediately. 确保所有潜在和现实危害迅速被反馈给上级。 Understand and strictly adhere to the hotel’s employee rules regulations. 员工理解并严格遵守酒店的规定要求。 Perform any other duties as assigned to them by management. 执行管理层分配的其他工作。 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 在任何时候，根据业务的需要可以添加额外的责任和任务。 Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 Carry out all the process ofsafety emergency. 执行酒店安全紧急情况政策及程序。 Ensure heart ofhouse clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 Keep analysis,evaluate,improve self-behaviour. 不断分析、评估、改进个人工作表现。 Comply with code ofconduet. 遵守道德行为规范。 Comply with StaffHandbook and related policies. 遵守《员工手册》的相关规定。 Complete the temporary job assigned by the reporting leader. 完成上级安排的临时性工作。

SCOPE 范围 The overall scope of the job include serving food and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. 总体工作范围包括为宾客提供餐饮服务，提供符合酒店标准和凯宾斯基 DNA 价值观的礼貌、专业、高效和灵活的服务，以鼓励销售并最大限度地增加宾客收入满意。 OVERALL OBJECTIVES 总体目标 The job of Waiter / Waitress is executed satisfactorily when: 服务员的工作范畴应确保完成以下职责： ·        All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. 严格执行酒店内部所有规章制度和法规，包括酒店消防和安全政策，以及卫生法规，包括《危害分析及关键点控制管理体系》。 ·        The service team is well managed, having delegated the appropriate tasks to the team members. 对整体服务团队成员进行有效管理，并委派相应任务给团队成员。 ·        The sales are driven to the full potential and that budget is adhered to. 根据预算，创造销售潜力最大化。 ·        A High quality of product and service is maintained in the outlet. 始终保持服务产品的高质量和高品质。 MAIN RESPONSIBILITIES 主要职责 Responsible to Supervisor / Captain, Assistant Manager and Restaurant Manager. 下属主管, 领班， 餐厅副经理及餐厅经理。 Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and name tag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times. 守时，穿着正确的工服，确保工服干净，熨烫平整，包括工鞋（闪亮发光），任何当班时间佩戴名牌，根据凯宾斯基饭店仪容仪表标准，维护个人整体形象，确保个人保持良好的卫生标准。 A courteous, professional and efficient service is provided at all times. 任何时间，为客人提供礼貌，专业且高效率的服务标准。 All duties and tasks are performed as per the tasks required. 根据工作职责需求，完成所有相关工作任务与职责。 Be knowledgeable of all services and products offered. 熟练掌握要求的服务标准和产品知识。 Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 监控下属的运营物品，设备；有效减少破损和浪费现象。 Ensure that the restaurant closing and opening procedures are carefully implemented. 确保认真执行餐厅关餐和开餐流程。 Report guest complaints immediately to Supervisor and Captain, ensuring follow up is performed with the guest. 向主管及领班时上报客人投诉，确保跟进客户处理意见。 Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety. 了解并严格按照酒店管理手册和酒店消防安全政策，卫生标准和健康法规执行。 Maintain a good rapport and work relation with staff in the assigned department and within the hotel. 与本部门同事和酒店其他部门同事保持良好关心。 Attend and contribute to all staff meetings, departmental training and hotel initiated training scheduled. 定期参加全体员工会议，部门培训和酒店培训。 Undertake reasonable tasks and secondary duties as assigned by the Supervisor and Captain. 根据主管及领班分配的任务，承担合理工作任务和附加职责。 Assist in carrying out scheduled inventories of products and operating equipment. 协助做好物品及运营设备的盘点工作。 Perform any other assigned reasonable duties and responsibilities as assigned. 执行合理工作安排并承担责任与义务。 Projecting at all times a positive and motivated attitude and exercise self-control. 保持积极上进的心态，并锻炼自我的控制能力。 Fully understand the concept and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team. 充分理解服务项目，并能够知道团队所提供食品和酒水，以及服务。 Participate in restaurant daily preshift meeting and share customer information with employees. 参加部门班前会议，与员工共同分享客户资料信息。 Welcomes the clients upon their arrival in a friendly and caring manner according to the Kempinski standards. If appropriate, offers to take care of client’s coat and hangs them in cloakroom. 依据凯宾斯基饭店的标准当客人到达餐厅时欢迎客人的到来，态度友善。 Escorts clients to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability. 根据餐厅客人就餐情况，合理安排客人就坐，并确认可供客人就餐的桌位。 Provides menus to the clients once seated and lets them know a waiter will soon be helping them. Informs waiter on arrival of new clients in their section and verifies that the waiter has acknowledged the clients. 当客人就坐后为客人提供餐单，并告知客人服务员马上就来为您服务。告知当区服务员就坐客人桌位，开始为客人服务。 Answers phone calls from the Host / Hostess desk according to the Kempinski standards. 根据凯宾斯基饭店服务标准，在领位台负责接听电话。 Answers all client questions / requests in a friendly and caring manner, takes appropriate actions or if needed, refers the matters to the relevant persons to handle. It may be providing information taking a reservation handling a complaint etc. 在接听电话时，友善并热情地回答客人提出的问题，如果需要做出相应的抉择，或安排相关人员解决客人需求。接听预定和投诉也是领位的工作之一。 Keeps abreast of items on outlet menu, special promotions and hotel product knowledge. 确保为客人提供最新的餐饮信息，新品推出，每日特选和其它相关信息。 Assists with the duties of waiters as needed such as taking the beverage order, serving a food or beverage item, resetting a table, replacing chairs, in order to maintain service effectiveness and efficiency. 如有需要，协助服务员的工作，例如为客人点酒水，服务酒水和食品，摆台，整理桌椅以确保为客人提供便捷有效的服务。 Verifies that all menus are in good condition, clean and tidy, if not, takes appropriate actions. Maintains the neatness of his/her working area at all time. 确保所有的菜单干净，整洁无破损，如有破损的情况立即订购或维修。保持工作区域的干净整洁。 Collects business cards and guest comments cards. Keeps record of clients’ needs to ensure they are met during their next visit. 收集客人的名牌和客户信息。详细记录客人信息，确保客人再次光临时的服务符合客人标准。 Greets guest at the table promptly after their arrival and informs them of specials and promotional menu, makes suggestions and answers questions regarding food, beverages and service. 在客人到达餐厅落座之后，向客人问好，并向客人热情地推荐当日的特色菜品和推荐菜品，做好推销工作并回答客人关于食品及酒水所提出的问题，做好对客服务工作。 Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and bartender as appropriate. 为客人点酒水（记录在点菜单上），并及时把点菜单送至厨房员工和酒吧员工进行准备。 To conscientiously implement energy conservation, emission reduction, and green environmental protection projects, employees should proactively and politely remind guests to order in appropriate amounts and reduce waste in accordance with the standards and consumption concepts of the CD-ROM Action. 认真贯彻与执行节能减排，绿色环保工程，员工应该根据光盘行动的标准及消费理念，主动并礼貌地提醒客人适量点餐，减少浪费。 Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards, offering a friendly and caring service at all time. 确保客人的点单及时有效的送至相关人员进行制作，并确认所有的菜品及酒水按照客人的要求为客人做好准备。随时随刻为客人提供友善的服务。 Keeps a discreet eye on the guests to ensure they are satisfied with the food and service, anticipates and responds to any additional requests and to determine when the course/meal has been completed. 时刻关注客人的需求，保持与客人的眼神交流。确保客人在用餐过程中，对我们的食品和服务满意，预测和回应客人所提出的其它问题并作出决定。 Presents the check to the guests according to the outlet standards. Upon acceptance of payment, refers checks and closed check, credit card slip or change to the guests, as appropriate. 根据餐厅标准为客人提供账单，在客人支付账单之后，为客人结账（信用卡，现金或房帐）。 Sets up tables for each course according to the outlet standards. During the meal, after each course, removes dirty dishes and silverware from table and changes ashtray upon needs. After the meal, cleans and resets the table. 根据餐厅标准，为客人每一道菜品摆放餐具。在客人用餐期间，每一道菜品用完之后，从客人桌上为客人撤下脏盘子和其它器皿。如有需要，为客人及时更换烟灰缸。在客人用餐完毕之后，清理餐桌并重新摆台。 During lower occupancy of the outlet, assists with stocking the workstations, polishing silverware from table and folding napkins. 在餐厅淡季的时候，协助其他员工整理服务台，擦拭器皿以及叠口布。 Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for the outlet guests. 保持为客人提供最新的餐饮推销信息，新品推出，每日特选和其它相关信息。 Bids farewell to guests upon their departure from the outlet and invites them to come again. If needed, offers assistance with their coat. 客人就餐完毕时同客人告别，并欢迎客人再次光临。如有需要，帮助客人取放衣物。 ·        Keep grooming match with standard. 根据饭店及品牌标准保持个人仪容仪表。 ·        Conduct health regulation, safety policy. 执行健康及安全法规、政策及程序。 ·        Settle danger situation and inform potential danger. 采取行动排除危险情况，并及时通知危险隐患。 ·        Carry out all the process of safety emergency. 执行酒店安全紧急情况政策及程序。 ·        Ensure heart of house clean, safe and hygiene. 保证酒店后场区域与前场区域保持同样干净、安全、卫生。 ·        Keep analysis, evaluate, improve self-behavior. 不断分析、评估、改进个人工作表现。 ·        Comply with code of conduct. 遵守道德行为规范。 ·        Comply with Staff Handbook and related policies. 遵守《员工手册》的相关规定。 ·        Complete the temporary job assigned by there porting leader. 完成上级安排的临时性工作。