1、任职条件：20－45岁，初中以上学历,能吃苦耐劳,有房务部仓管同岗工作经验。  2、工资：3500-4000元/月  3、酒店为每位员工提供具有竞争力的工资，以及良好的福利待遇，主要包括以下方面：1）、美味的免费工作餐及员工宿舍。2）丰厚的工会福利：节日慰问品、婚丧慰问金、发放电影票、住院补贴及慰问金、生日礼物、重疾商业保险等。3）、保险：五险一金、团体意外险。4）、休假：年假、婚假、陪产假、丧假、哺乳假等。 5）、食宿：美味的员工餐，舒适的宿舍（WIFI/空调/洗衣机/卫生间/洗衣房/冲凉房）。 6）、奖金：年终奖、优秀员工奖励、工龄补贴。

1.负责监督现金操作和交接程序； 2.全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决； 3.监督和管理所有餐饮活动； 4.与所有的酒店客人建立并保持积极的关系； 5.保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施

职位描述 Job description 1.准备餐厅服务 Prepare an Outlet for Service 清洁餐厅设施 Clean outlet equipment 分类及储存餐厅设备 Sort and store outlet equipment 处理玻璃器皿 Handle glassware for service / flatware for service and china for service 处理刀、叉、匙等餐具 Prepare for buffet service 准备备餐台Prepare tables 准备服务设备和材料Prepare service equipment and materials 接收和记录预订T ake and record reservations 2.提供餐厅服务 Carry Out Outlet Service 在工作区域确保制服整洁、大方 Wear appropriate uniforms for the area, as supplied by the hotel. 提供彬彬有礼的专业餐饮服务 Serve Food & Beverage in a friendly and professional manner. 向客人问候并安排为其安排座位 Greet and seat guest 任职要求 Qualifications 1.大专毕业证书 College Certificate 2.一年相关经验或与此相当的教育和相关工作经验结合的背景。 1 years related experience or an equivalent combination of education and work-related experience.

岗位职责：   Job description 1.确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求 Make sure that your clothing, hair style, clean hair, and other aspects meet all the requirements.   2.熟悉预订资料，了解客情，尤其要记住即将来店的贵宾、常客的姓名，了解酒店的所有活动。 Familiar with the reservation information, understand the customer's situation, especially remember the names of VIPs and regular customers coming to the store, and understand all the activities of the hotel.   3.熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益。 Familiar with the hotel's various policies regarding room sales, and sell the guest rooms to the hotel guests, and strive for the best economic benefits.   4.熟练掌握店内外信息，提供准确的问讯服务。 Proficiency in the inside and outside of the store to provide accurate information services   5.负责为下榻酒店的宾客办理入住登记手续。 Responsible for check-in for guests staying at the hotel.   岗位要求： Job requirments   1.具有1年及以上的前台工作经验。 Have 1 year and above working experience at the front desk   2.具有良好的沟通能力。 Have good communication skills   3.具有良好的团队合作能力。 Have good teamwork ability

【岗位职责】 1.从楼层或客房中收取洗衣并确认衣物需要湿洗或干洗； 2.根据衣物的质地和客人的要求，检查标记出需要湿洗、干洗或熨烫； 3.在打号前检查衣物是否完好无损并记录下收衣和送衣的数量； 4.根据衣物上的标识以及洗衣单上的标记，将干湿洗分类 对特别处理过后仍不满意的衣服作好记录； 5.将衣物打包好准备返回到客人房间； 6.将准备好的衣物返回到客人的房间或客人所在的楼层； 7.检查识别出需要特别手洗、修补的衣物； 8.完成上级交给的额外任务。 【岗位要求】 1.身体健康，能接受洗衣房工作环境； 2.工作认真负责，能承受工作压力； 3.有同等岗位经验为佳。

岗位职责： 1. 熟知当天订餐情况 2. 迎接宾客，引导宾客到预订台位或宾客满意的台位 3. 客满时，负责安排好后到的宾客，使宾客乐于等位 4. 随时注意听取宾客的意见，及时向上级反映 5. 随时注意在接待工作中的各种问题，及时向上级反映和协助处理 6. 掌握和运用礼貌语言，负责接听电话，宾客电话订餐应问清楚基本信息 7. 向客人介绍餐厅各式菜点、各种饮品和特式菜点，吸引宾客来餐厅就餐

岗位职责 1.接受线上、线下客户对酒店的预订需求，并予以妥善解决。 2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录。 3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息。 4.转接酒店外线电话。 5.解答客人的疑惑，传达客人的需求给相关部门。 岗位要求 1.具备热情的工作态度、拥有良好的执行力和团队精神； 2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力； 3.大专以上学历，普通话标准，有良好的英语表达能力，谈吐礼貌，声音甜美； 4.熟练掌握基本办公软件操作，中英文打字熟练； 5.具有优良的服务意识和敬业精神，能够适应倒班制。 可接受实习生

岗位职责 1.掌握所辖客房的状况。 2.检查客房部的设施和管理，抽查本部门工作质量及工作效率。 3.负责对部门的工作策划，督导，与本部门的财政预算。 4.熟悉部门的运作情况，处理每天的事务，发现问题及时进行指导。 5.留意宾客动态，处理一般性的宾客投诉，有重大事故时须向部门经理报告。 岗位要求 1.高中毕业学历或同等文化程度。 2.有一定的组织能力及协调能力。 3.从事楼层工作2年以上。 4.熟悉客房管理专业知识、熟练运用电脑。

·         Sell the AccorHotels products and services using up-selling and suggestive selling techniques. 运用销售技巧和房间销售升级技巧推广雅高酒店集团的产品和服务。 ·         Promote the Hotel’s products and services. 推销酒店的产品和服务。 ·         Maintain a high level of product and service knowledge about all AccorHotels in your region. 充分了解所在地区的雅高酒店集团成员的产品和服务。 ·         Develop and maintain a regular pattern of sales calls. 制定并保持定期销售拜访模式。 ·         Prepare and execute action plans which increase reservation sales and associated business. 准备和执行增加预订销售和相关业务的工作计划。 ·         Record and process reservations made by phone/fax/email. 记录和处理通过电话、传真、电子邮件进行的预订。 ·         Accept wait list reservations. 接受等候单上的客人预订。 ·         Process amendments to reservations such as extensions, early departures, etc. 修改延期和提前离店等特殊情况的预订记录。 ·         Manage “no show” reservations by investigation and recording of same situations. 调查和记录未按预订抵店的预订情况。 ·         Record special billing arrangements for groups and conventions. 对团队或会议的特别账单安排进行记录。 ·         Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval. 与前厅部经理或财务经理联系要求信用审批的预订事宜。 ·         Maintain knowledge of special rates/ offers/ promotions. 掌握关于特价、酬宾、促销活动的信息。 ·         Monitor reservation levels and inform Managers of current and future occupancy rates. 监测预订情况，并向经理通报目前和将来的入住率。 ·         Prepare reports as requested (e.g. to travel agents, business houses, etc). 按照要求准备报告（如给旅行代理人和商业机构的报告等）。 ·         Prepare reservation sales reports. 准备预订销售报告。 ·         Ensure that account information confidentiality. 确保客户资料高度机密性。

·         Achieve monthly budget goals and new business targets. 每月实现预算目标和新的业务目标。 ·         Set up and maintain good working relationship with all other areas of the hotel’s operations, such as Front Office, Food and Beverage, Accounting, Reservations etc. 建立和维护与酒店的各部门的良好工作关系，例如：前台、餐饮、财务和预订部门。 ·         Establish and maintain regional accounts. 建立和维护与所有的地区客户的联系。 ·         Establish territories to do sales blitz 建立闪电销售拜访活动区。 ·         Follow-up with clients before, during and after the function/event/stay to ensure repeat business. 与客户在活动或者酒店居住期间的之前、之后保持联系，确保有再次的商业来往。 ·         Handle complaints and pass to Director of Sales. 处理投诉，并提交给销售总监。 ·         Reporting sales activity and result in daily or weekly sales meeting. 参加每日或每周销售例会并汇报销售成果及提出建议。 ·         Produces daily & weekly productivity reports stating leads, tentative and confirmed bookings and lost business, and corrective actions taken. 制作每天和每周销售报告，并初步确认预订及生意损失，并采取纠正措施。 ·         Attend various functions as when required. 参加所有需要的活动。 ·         Maintain familiarity with and analyze the competition from other hotels which will be designated. 保持熟悉并分析竞争酒店。 ·         Contribute to overall market plan for the Hotel. 辅助酒店所有的市场计划。 ·         Participate in training programs. 参加培训课程。 ·         React promptly to requests by the Director of Sales for reports and other assignments. 对销售总监要求的报告和任务能快速的反映。

Primary Responsibilities主要职责 1· Maintains excellent grooming standards at all time. 保持良好的仪容仪表。 2· Prepares, cooks, serves and stores the following dishes. 备食品备料、烹饪及服务和储存。 3· Appetizers, savories and salads 开胃食品、小食、沙拉和三明治。 4· Produces hot and cold sauces for menu items ensuring consistency. 项目所需要的冷热汁酱并保持出品的一致性。 5· Prepares in advance food, material and equipment needed for the service. 提前对食品、原料和设备的需求做好准备工作。 6· Cleans and re-sets working area. 清洁及重新布置工作区域。 7· Maintain a hygienic kitchen according to HACCP. 根据国际HACCP维护厨房的卫生标准。 8· Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information. 及时向上级反映工作中所遇到问题,客人和人才意见以及其他相关信息。 9· Establishes and maintains effective talent working relationships. 建立和维护有效的人才工作关系。 10· Attends and participates in daily briefings and other meetings as scheduled. 出席和参与每日的例会和其他会议。 11· Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以给出适当的建议。 12· Adjust service to suit guests requests, personalize to meet needs. 根据顾客需求，提供个性化服务。 13· Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根据客人不同的国籍推荐菜单上的食品。 14· By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐厅的菜肴，以便向客人推荐。 15· To abide by all rules, regulations, policies and procedures of the hotel. 遵守所有的规则，规章，政策和酒店的流程。 Knowledge and Experience知识与经验 1.1-2 years as Chinese Kitchen Commis 1 in 4/5 Star category Hotel or individual restaurants with high standards. 1-2年厨房经验在四/五星级酒店的咖啡厅或很高级别的个体餐厅 2.Ability to work well under pressure in a fast paced environment. 能够在节奏快、压力大的环境下出色地完成工作。 3.Retail or customer interaction experience. 具有销售/对客服务经验。 4.Food and /or beverage knowledge (personal interest/ professional). 对餐饮有一定了解（个人爱好/专业）。

Main Responsibilities 工作职责 1. Maintain an efficient filing, tracing and correspondence system of the division. 确保部门文件的跟进和系统一致。 2. Ensure that all coming correspondence is replied within 24 hours and then properly put on trace or file. 保证所有发出的合同在24小时内回复,并且适当地放在文件夹里。 3. Handle the coordination of follow-up actions by S & M team member or other Departments with relations to Sales. 处理协调销售部员工的活动及其他部门和销售部的关系。 4. Prepare and send out quotations or contracts to travel agents tour operators or related. 为销售经理制定并发出报价或合同给旅行社或客户。 5. Update and maintain and update mailing lists. 更新和维持邮寄名单。 6. Handle and direct mail activities. 处理直接收到的实物邮件。 7. Administer and coordinators any other Sales activities. 协调管理部门内所有其他活动。 8. Ensure that collateral and promotion materials are on hand at all times. 确保所有销售资料和宣传手册的存货充足。 9. Internal Communication — Departmental Briefing; Liaison with other Department; Team member Relations. 内部沟通—部门会议；与其他部门的合作；员工的关系。 10. Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, team member and team members. 保持职业特性的最高水准，对所有住店客人、内部同事的态度要真诚。 11. Perform related duties and handles special projects as assigned by the DOS 积极履行销售总监分配工作和任务。 12. Attend daily departmental briefing. 参加部门日常会议。 13. Participate in discussion. 参加商讨。 14. Issue communications regarding sales –related information. 向所有销售人员传达有关于销售的相关信息。 15. Work closely with internal customers. 与内部同事保持良好的工作。 16. Follow dip with relevant documents 跟进相关文件的处理。 17. Demonstrate honesty, care and nondiscrimination in all our relationships and establish effective team member relations. 诚实坦率,在工作中和所有员工建立良好的关系。 18. Team Work — Enhance teamwork among colleagues for effective performance. 团队工作—有效的增强、实施和同事间的团队合作。 19. Inform clients of current rates as well as any charges in rate by letter, fax and telephone calls. 用书面形式，传真或者电话告诉客人最近酒店的价格及优惠推广活动。 20. Inform clients and our tour operators on outlet promotions by letter, fax and telephone calls. 用书面形式，传真或者电话告诉客人最近酒店的团队包价。 21. Maintain high level of exposure for the hotel in major market areas through telephone, fax, contacts and written communications to represent hotel. 运用电话，传真，合同及书面形式使酒店保持在市场上的主导地位。 22. Assist sale manager and executive to conduct hotel inspection for all walk in, meeting group and contracted clients. 协助销售经理及代表负责所有散客、团队以及协议客户参观酒店。 Knowledge and Experience知识和经验 1. University graduate, excellent command of written and spoken in English and Chinese language. 大学专科，良好的中英文读写能力。 2. Minimum 1 years’ experience in similar capacity with international chain hotels. 具有至少一年在国际连锁酒店的相关经验。 3. Sound communication skills. 具有良好的沟通技巧。 4. With strong teamwork spirit 拥有较强团队合作精神； 5. Good interpersonal skills 较强的人际交往能力 6. Ability to work under pressure and deal with stressful situations during busy periods. 能在强压下胜任工作。

【岗位职责】 1、 保存以前、现有客户的资料和档案。 2、 安排销售拜访。在酒店接待重要客户。 3、 收集所有日常往来信件、邮件等，并对其进行分类，尤其是早上必须检查所有夜间收到的文件。 4、 负责准备考勤表。 5、 处理并跟进销售人员文件走签，如报销、合同等。 6、 接受灵活性的工作安排。 【岗位要求】 1、大专以上学历，酒店管理专业、具备行政工作经验者优先。 2、精力充沛且有较强的服务意识。 3、有较强的团队合作意识。 4、具有一定的外语水平，能够阅读预定函电并进行接待服务。 5、具有一般的公关和社交能力。 6、形象气质佳。

1. Fluent in English and Mandarin.   中英文听说读写良好； 2. Minimun 1 year international hotel work experience in same position；   1年以上国际品牌酒店前台工作经验； 3. Opera operation experience is preferred.   熟悉Opera操作系统者优先考虑。

营运管理 Operational   §  遇到客人的投诉或问题，如果不能马上找到解决办法，则汇报给领班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. §  确保客人得到快速、高效、准确的入住登记和结帐离店服务。 Ensures that guests receive a speedy and efficient check in/ out. §  确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. §  确保提供给客人的帐单正确，并正确收款。 Ensures that the guests’ bill are presented and collected accordingly. §  保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  根据部门运营手册的标准处理所有抵、离店记录。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. §  遵守预先设立的可用房安排及房价控制。 Adheres to pre-set availability and rate controls. §  确保对酒店产品和当地情况的高度了解。 Ensures a high level of product knowledge of hotel and local area. §  按照前厅部的程序维护并最新客人历史记录及市场数据库。 Maintains and updates guest history and marketing database as laid down in Front office procedures. §  确保维持高水平的对客服务。 Ensures a high level of customer service is consistently maintained. §  确保前厅部与其它部门的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. §  确保将任何来自客人或其它部门的反馈及时并准确地汇报给前厅部经理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.     §  确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. §  主动向潜在客人推销金护照计划。 Promotes Gold Passport programme to potential guests whenever possible. §  熟知各种航空公司奖励计划。 To be knowledgeable with the various airline frequent flyer programmes. §  遵守酒店关于前厅部的所有制度。 Complies with all hotel policies relating to Front Office. §  遵守前厅部经理制定的所有系统和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. §  必要时协助预订部的工作。 Assists with reservations whenever necessary. §  及时处理所有收到及发出的邮件、传真、速递物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. §  需要时处理基本的商务中心服务。 Handles basic Business Centre services when required. §  处理钥匙并确保遵守安全制度。 Handles keys and ensures Security policies are adhered to. §  按制度处理外汇兑换。 Handles foreign exchange according to policies. §  履行收银员的职责；下班时按照定立的标准点齐款项。 Performs cashier functions; balances at the end of the shift according to established standards. §  与礼宾部配合顺畅处理行李及运输服务。 Liaises with Concierge for smooth handling of luggage and transport services. §  负责将所收款额分至不同的收入帐项，如洗衣及传真费用。 Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges. §  为住店客人兑换外币。 Exchanges foreign currencies to any in-house guest. §  为客人提供信用卡取现服务。 Provides guests with cash advances on their credit card. §  获得散客的信用卡授权密码。 Produces authorisation codes from FIT guests’ credit cards. §  通过每天将登记卡及餐厅帐单存档，保持并检查所有架格。 Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis. §  确保检查所有离店客人的帐单并附上相关的账目单据。 Ensures all master folios due to depart have been checked out and have their respective backups attached. §  根据值班经理的批准，发出小额现金及零用现金。 Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received. §  负责登记及发放保险箱。 Responsible for registration and issuing of safety boxes. §  全面了解酒店提供的所有服务。 Has a thorough understanding of all the services offered by the Hotel. §  阅读与前厅部有关的所有通知。 Reads all memos concerning Front Office. §  当班时确保备用金中有足够基金和零钞。 Ensures the general float contains sufficient change and funds while on duty. §  确保在下班时准确及整洁的执行关闭程序，并点清所有账目。 Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing. §  确保在下班时备用金没有差错。 Ensures that the float is balanced before finishing the shift. §  当班时确保酒店所有基金和财产的安全。 Ensures security of all hotel funds and properties at times whilst on duty. §  完全了解酒店电脑系统的收银功能。 Has a thorough understanding of all cashiering functions in the Hotel’s computer system.     总则 General   §  按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. §  始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. §  根据安排参加酒店培训课程，以提高工作技能及知识。 Attends hotel training sessions as scheduled to improve skills and knowledge. §  了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §  确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation and grooming. §  与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. §  根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

§  遇到投诉或问题，如果不能立即找到解决问题的方法时，则向副理汇报。 Reports complaints or problems to Assistant Manager if no immediate solution can be found. §  确保具有营销员的态度并在酒店内随时发现销售的机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. §  确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售餐厅产品及其它设施/活动。 Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise. §  确保持续高水平的宾客服务。 Ensures a high level of customer service is consistently maintained. §  将来自任何客人和其他部门的反馈与领班和副理进行沟通。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. §  遵守酒店有关客房部的政策及程序。 Complies with the Hotel’s Policies & Procedures relating to Housekeeping. §  遵守房务部定立的系统及程序。 Complies with all systems and procedures as laid down by Rooms Division. §  确保客房的清洁和服务达到凯悦品牌的标准。 Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards. §  确保正确地储存及发出客用品。 Ensures proper storage and issues of guest supplies. §  确保按设定的程序及标准处理客房的布草、客衣。 Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards. §  分配每日工作量并对工作质量和进度进行跟进。 Assign daily task reasonably and monitor the quality and process. §  更新可以入住房间的房态。 Updates status of rooms ready for occupancy. §  管理储存物品的盘点，确保准确的用品供应。 Manages inventory of stock to ensure adequate supplies. §  检查客房、餐厅及大堂，以发现须要维修及更换的家具或设备，并向客房部经理提出建议。 Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager. §  指引和协助负责清洁的员工的工作任务。 Directs and assists in assigning work to cleaning personnel. §  检查客房、走廊、楼梯间、服务区域、大堂及其它公共区域，以保证这些地方的干净、整洁。 Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness. §  报告给工程部所有要维修和维护的项目 Reports to Engineering Department all items and fixtures requiring maintenance or repair. §  检查所有重要客人和长住客人的房间。 Inspects all VIP and long-stay guest rooms. §  申领客房用品、家具及设备。 Submits requisitions for room supplies, furniture, and equipment. §  处理客人关于客房部服务或设备的投诉。 Handles guest complaints regarding Housekeeping service or equipment. §  对客房进行最后的检查并迅速、准确地向客房部文员及/或前台员工发出房态报告。 Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees. §  发放、检查及控制所有清洁用品和设备。 Issues, inspects, and controls all cleaning products and equipment. §  报告所有遗失及损坏的酒店财产。 Reports missing and damaged hotel property. §  根据酒店“失物招领”制度，报告并处理所有失物招领事项。 Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy. §  保持恰当的记录并控制客房部日常运营及报告 Maintains proper records and controls daily Housekeeping operations and reports. §  确保所有供应品、设备及储藏室的整洁。 Ensures the cleanliness of all supplies, equipment and storage rooms. §  根据酒店的政策和客房部的规定使用和控制钥匙。 Use and control hotel keys according to hotel policy and Housekeeping principle.

主要职责 Main Duties     营运 Operational   § 对大堂、走廊、客房楼层和公共区域进行巡查。 Patrol lobby lounge, corridor, guest floor and public area.   § 与管理层、客人和员工进行面谈并询问，调查侵害、妨害、投诉、偷窃、暴力行为等事故。 Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro. § 对公共区域的防火区、不安全的区域、丢失和无效的安全设备进行巡查。 Patrol public fireproofing area, unsafely area, lost control or unsafely equipment. § 警告制造麻烦的人，并留意陌生的访客。 Warned someone who makes trouble, and make an attention to the stranger visitors. § 协助事故中受伤的人，并写事故报告。 Assist the person who was injured in an accident, and make an accident report. § 如发现可疑的访客，通知相关部门。 Inform correlative department immediately if found suspect visitor. § 在紧急情况下，协助对员工的管理和执行。 Assist to administer and manage our associates in emergency situation. § 对有嫌疑逃帐的客人，协助检查客人房间，确定嫌疑后，扣押客人的私人物品。 Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things. § 处理并记录安全控制数据。 Handle and record the safety control data. § 掌控并维护电子和电脑的遥控器。 Control and maintain electrical and computer remote. § 协助酒店客人和员工的营运、服务。 Assist customer and associates operation, service. § 确保所有的消防安全设备始终在指定的地方并且可以使用。 Ensure all fire equipment is available used in pointing place all the time. § 确保所有消防通道出口出没有堵塞物。 Ensure no anything materials blocking the fire passage. § 确保大堂里客人行李的安全。 Ensure guests luggage safety in lobby lounge. § 指引抵店客人到办理入住登记的地方，同时为客人提行李。 Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying. § 指引客人及来访者到任何酒店的设施。 Directs guests and visitors to any of the Hotel’s facilities. § 根据上级或前台的安排为客人运送行李。 Transports guest’s luggage according manager or front office request. § 如有机会，客人上下车时为客人开、关车门。 Opens and closes car doors for guests whenever the opportunity arises. § 为离店及抵达的客人装、卸行李。 Loads and unloads guest’s luggage for arriving and departing guests. § 为客人呼叫出租车并解答问询。 Hails taxi/ cabs and answers inquiries. § 协助阻止车辆在行车道上乱停乱放。 Assists in preventing unauthorized parking in driveway. § 确保入口处没有不受欢迎和未经许可的人员。 Assists in prevent entrance of unauthorised or undesirable persons. § 协助阻止闲散人员和不受欢迎的人随意进入酒店。 Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves. § 通过对人员进出的掌控，确保大堂的安全。 Ensure safety lobby by control person who arrive / leave hotel. § 指挥酒店车道的交通。 Establishes efficient traffic control at the Hotel driveway. § 遇到客人投诉或问题，如果不能立即解决，则向领班/副理汇报。 When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager  if no immediate solution can be found § 保证具有营销员的态度，并抓住酒店内的一切销售机会。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. § 确保对酒店和当地的产品高度了解。 Ensures a high level of product knowledge of hotel and local area. § 确保提供高水平并持续的客户服务。 Ensures provide excellent service and durative customer service. § 确保对酒店服务的完全了解。 Ensures have a complete understanding of guest service. § 阅读所有与保安部有关的通知。 Reads all memos concerning Security.     总则 General   § 按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. § 始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. § 根据安排参加酒店培训课程，以提高工作技能和知识。 In order to improve skill and knowledge, participate all hotel/department training as required § 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报，并及时回馈和跟进。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up. § 了解关于员工及行业关系的法律、法规，理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 确保高标准的个人形象和仪容仪表。 Ensures high standards of personal presentation & grooming. § 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. § 始终展现负责的管理和行为，并以积极的形象代表酒店管理团队和凯悦酒店集团。 Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt Hotels Corporation. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 According to Hotel, industry and company’s guideline, to response, change and implement any reasonable and additional tasks.

  主要职责 Main Duties     营运 Operational   § 根据不同的要求，切配各种肉类和蔬菜。 Cuts various meats and vegetables as per established specification. § 根据菜单和客人的数量来烹制食品。 Cooks foodstuff in quantities according to menu and number of persons to be served. § 从仓库领取原料并保存好记录。 Collects supplies from stores and keeps records and accounts. § 组织干货及蔬菜的储存。 Organises the storage of dry goods and vegetables. § 一贯向客人提供高品质并展现餐厅理念的食物。 Prepares food that is consistent in quality, and reflects the style of the outlet concept. § 严格执行食品分摊政策以控制成本。 Strictly adheres to the food apportionment policy to control costs. § 严格遵照食品准备及烹饪的方法、食物的分量规格及食物的装饰要求，确保食物按照规定标准准备。 Strictly adheres to the methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. § 保持厨房的干净整洁并严格遵守酒店的卫生标准。 Maintains the cleanliness of the kitchen and strictly adheres to the Hotel Hygiene policy. § 始终保持厨房所有设备的干净整洁。 Maintains the cleanliness of all kitchen equipment at all times. § 及时报告任何食品加工设备的故障。 Reports any malfunction or breakdown of food production machine in a timely manner.     总则 General   § 按要求出席所有会议并作出贡献。 Attends and contributes to all Meetings as required. § 确保部门的服务一贯按照部门营运手册的标准，高效、一致和礼貌的完成。 Ensures services provided to guests are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. § 始终提供礼貌和专业的服务。 Provides courteous and professional service at all times. § 保持对酒店产品知识、当前推广、政策改变的最新了解及保持高效的内部沟通。 Maintains and updates awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication. § 根据安排出席酒店及部门的培训，以提高技能和知识。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge. § 礼貌而高效的处理客人和员工询问，对不能立即解决的投诉和问题进行汇报。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. § 理解并严格遵守员工手册中的规章制度，及酒店关于防火、卫生、健康和安全的制度。 Familiar with and strictly adheres to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. § 确保高标准的个人形象和仪容仪表。 Maintains high standards of personal presentation & grooming. § 与客人和同事保持基于良好工作关系的接触。 Maintains positive guest and colleague interactions with good working relationships. § 根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 

【岗位职责】 1、根据部门总体市场策略编制自己分管的市场的销售计划。 2、对本市场中的客源大户要熟悉他们的基本情况，随时关注其变化并适时做出应对。 3、组织本组组员对新市场进行开发。 4、管理开发好自己的客户。 5、负责组织销售计划的审定及落实，并进行督查。 6、掌握每位销售人员每日销售接待活动，并审核销售记录卡。 7、协助部门经理做好本市场客户的建立及升级管理工作，保持客户档案的完整。 【岗位要求】 1、大专以上学历。有从事酒店前台、销售、公关等部门的工作经历。 2、具备酒店销售学、酒店管理学、旅游经济学、旅游心理学、公共关系学等知识的储备。 3、了解合同法、企业法、旅游法以及有关涉外法规。 4、具有市场调查和预测能力，能及是掌握市场动态，并能综合分析，及时地提出相应的措施和合理的建议。 5、有较强的语言表达能力，能撰写市场调研报告，具有起草工作计划、总结及业务汇报的能力。 6、具有丰富的镇江本地市场客户群体。

【岗位职责】 1、负责婚宴及宴会市场的客户开发与维护，通过电话、拜访、网络营销等方式寻找潜在客户，了解客户需求，提供专业的婚宴及宴会销售方案，促成合作。 2、根据酒店年度销售目标，制定婚宴及宴会销售计划，并有效执行，确保销售任务的完成。 3、协助策划部门设计婚宴及宴会主题活动，参与活动的组织与实施，提升活动效果和客户体验。 4、收集市场信息，分析竞争对手动态，为酒店婚宴及宴会产品的优化和营销策略的调整提供依据。 5、建立和维护客户档案，跟踪客户反馈，及时处理客户投诉和建议，提高客户满意度和忠诚度。 【岗位要求】 1、大专及以上学历，市场营销、旅游管理、酒店管理等相关专业优先。 2、具有3年及以上婚宴、宴会销售或相关工作经验者优先。 3、具备良好的销售技巧和谈判能力，能够独立完成销售任务。 4、熟悉婚宴及宴会市场特点和客户需求，了解行业动态和竞争对手情况。 5、具备一定的活动策划和组织能力，能够协助策划部门开展婚宴及宴会主题活动。 6、熟练使用办公软件，具备一定的数据分析能力，能够对销售数据进行统计和分析。 7、具备良好的沟通能力和团队协作精神，能够与各部门有效配合，共同完成销售任务。 8、具备较强的责任心和抗压能力，能够在高强度的工作环境下保持积极的工作态度。 9、具备良好的客户服务意识，注重客户体验，能够及时响应客户需求，解决客户问题。

【岗位职责】 1、查看交班记录，了解上一班的移交事项，并负责处理； 2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动； 3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益； 4、熟练总台各项专业业务和技能，搞好对客服务； 5、熟练掌握店内信息，提供准确的问讯服务； 6、负责为下榻酒店的宾客办理入住登记手续； 7、负责客房钥匙的管理和发放工作并严格遵守验证制度； 8、制作有关报表，为其它部门提供准确的接待信息。 【岗位要求】 1、大专以上文化程度，流利的英语口语； 2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感； 3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

西厨冷菜主管岗位职责： 1. Provide efficient food to guests and staff, at a low price, according to standard recipes and in accordance with food hygiene. 为客人和员工高效率的提供食物，做到物美价廉，要按照标准食谱制作并且要符合食品卫生。 2. Strictly follow recipes, standards and plating standards. 严格按照菜谱、标准和摆盘标准。 3. Assist the sous chef to manage the normal operation of the kitchen and ensure the high quality of food 协助副厨师长管理厨房的正常运作，保证食品的高质量。 4. Correct operation of all equipment, appliances and machines. 正确操作所有的设备、器具和机器。 5. Can be asked to complete work in a location other than the kitchen. 可以被要求在厨房以外的地点完成工作。 6. Able to accept field assignments. 能够接受外场工作任务。 7. Maintain a professional and positive attitude towards team members and superiors at all times,and behave in accordance with the rules of the hotel and the team member manual to ensure the good operation of the department. 时刻保持以专业和积极的态度对待团队成员和上级，行为举止以酒店的规则和团队成员手册的依据，确保部门的良好运营。 8. Coordinate, organize and participate in the production of all products related to the kitchen, check and follow the à la carte and daily menus, seasonal menus. Keep the standard, portion size and cost of the pre-set menu at all times. 协调、组织和参与和厨房有关的所有产品的制作，检查并依照零点菜单和每日菜单，季节特供菜单。时刻保持预先设置菜单的标准，份量和成本。

【岗位职责】 1、礼貌、友好、周到、准时地对客人进行餐饮服务 2、熟悉掌握酒水单并可以自如地向客人做以介绍 3、保持吧台充足的日常供给，包括酒水、酒具等 3、确保边台在任何时候都保持干净整洁的状态 4、准确输入并登记客人所点或所加点的产品，包括其他服务员提供的酒水 5、与客人保持良好的关系，提供人性化得服务 【岗位要求】 1、对酒水知识感兴趣，具备调酒知识及技能 2、至少有1年的相关的餐饮部工作经验 3、任何时候保持良好的仪容仪表 4、良好的英文书写和口语能力

Responsibilities  工作职责 The Security department is active 24 hours per day and is responsible for the day to day patrolling of public and employee areas ensuring that losses from whatever source and by whatever means are minimized, security policies maintained and Health and Safety regulations observed.  保安部每天24小时工作，负责公共区域及员工区域的巡视确保把任何资源和任何方式的损失降到最低，维护安全政策及观察健康与安全法规。 Preferred Qualification and Skills  优先考虑的资格与技能 要有保安部各个方面的运行操作的全面知识，还要有处理行政管理事务的经验。   A thorough knowledge of all operational aspects of a property security department and experience in handling administrative and managerial matters. 能够承受压力及困难 Ability to work well under pressure and difficult situations. 展现出优秀的宾客关系/员工技能 Exhibits excellent guest relations/employee skills. 良好的书写能力                                                            Good writing skills