- 监督并协助前厅部运营手册的准备及更新。
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
- 定期主持召开部门沟通会并确保部门例会和会议切实有效且在必要时进行指导。
Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
- 仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底。
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
- 分析客房价差,检查是否有所出入。
Audits the room rate variance to check for discrepancy.
- 抽查客人的入住登记卡,确保准确录入客人资料。
Spot check all arrival registration cards and ensures details are entered accurately.
- 所有与客人有关的事件必须记录,并更新客史档案。
All guest incidents must be recorded and updated in Guest History database.
- 24小时内,回复所有通过信件和电子邮件形式方式发来的询问函。
Answers all written enquiries received through correspondence or email within 24 hours.
- 根据客房部提供的破损和遗失物品报告,在24小时内与客人沟通。
Positions are as follows:
实习岗位如下:
- 餐饮部及前厅部,大专及以上学历,可接受倒班工作
- 财务部,本科及以上学历,财务管理相关专业
Required Qualifications 必要的资历要求:
1. At least 6 months internship.
实习期6个月及以上
2. Optimistic attitude towards life
乐观积极,热爱生活
3. Good language skills.
普通话沟通无障碍
4. Strong communication and human-relation skills.
很强的沟通及人际交往能力
5. Working under pressure.
良好的组织及时间管理能力
6. Good judgement, initiative taker.
良好的判断力和工作主动性
7. Team Player.
团队意识
岗位职责:
• Arrange and coordinate business travel of department staff, as well as travel expenses reimbursement thereafter
安排和协调部门成员商务差旅,并协助完成后续的账目报销工作
• Set-up department meetings and take meetings minutes
部门会议的组织协调与会议纪要
• Maintain and manage department data and filing system
部门档案的保存和管理
• Hotel clients database maintenance, update and management
酒店客户数据库的补充、维护和更新等
• Drafting and translation of newsletters and other documents as and when required
时事通讯稿件的撰写与翻译
• Coordination of marketing events such as exhibitions for both local and international participation
市场宣传活动,例如国际性展会的协调与实施
• Periodically summarize and report department work to corporate office and owners as necessary
部门工作的阶段性整理、汇总与报告
• Communication & relationship maintenance with group hotels
与旗下酒店的市场营销部的文档往来,日常沟通协调等
• Support other department staff work as necessary
部门成员需要的其他协助工作
• Assist Senior Corporate Director of Sales & Marketing in putting together PPT for presentation; Departmental Budget; Marketing Plan; Marketing Fund & etc.
協助集团高级 DOSM 整理 PPT; 部门預算; 市场营销计划; 市场营销基金等
• To prepare & raise vendor application form for any purchase, trade shows and etc.
准备采购、路演等活动聘用供应商的申请
• Prepare Monthly report to submit to owning company
准备月報
任职资格:
• Bi-lingual with professional oral and written Chinese and English skills.
熟练的英语听说读写能力
• Bachelor Degree & above, majored in English/ Hospitality/ Marketing /Media/ Secretarial/etc.
本科学历以上,英语、酒店管理、市场营销、新闻、文秘类专业优先
• Detailed, efficient oriented and with a strong sense of responsibility.
认真负责,注重细节和效率
• Easy-going personality, excellent interpersonal skills & with initiative
性格随和沉稳,善于人际沟通和协调, 自發性强
• Proficiency in Microsoft Office software
熟练掌握办公软件的使用
• Open mind and creative thinking
思路开阔,思路敏捷,有创新
• Good time-management skills with the ability to meet deadlines consistently.
较好的时间管理能力,可以在设定时间内完成任务
• Excellent communication and coordinating skill
良好的组织和协调技巧
可接受6个月全职实习要求,视工作能力及部门编制决定是否转正