财务回报
· Develop a strong understandingand knowledge of key sectors targeted by the hotel, and gain sectorial/accountexpertise when necessary to maximise guest experience
· 在酒店中，有针对性的加强自己对于关键的部门认知度，当全面熟知部门/客户的专业知识后，在必要的时候最大化的提高客户体验
· Prepare Weekly Events Forecastsand other supporting documents
· 准备每周会议预测会议和其他相关资料
· Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
· 确保及时跟进客户和与之相关者的合作关系，以最高水平提高客户满意度
· Ensure timely delivery ofMaster Invoice to customers and facilitate payment
· 确保及时确认付款并将发票寄送给客户
· Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
· 与预订部，市场销售部和餐饮部紧密合作，确保会议客户得到巩固和协调
PEOPLE
员工团队
· Team up with counterpart CrowneMeetings Fulfillment staff to deliver sector/customer specific services whenappropriate
· 在适当的情况下，与相应的皇冠会务销售的同事向部门/客户提供特定的服务
· Partner with the BusinessDevelopment Team to support new business prospecting
· 与商务发展部合作，支持新生意的开发
· Support daily operations ofsuperiors
· 支持上级日常工作的运营
· Communicate to his/her superiorany issues encountered and other relevant information
· 遇到的任何问题及其他相关信息及时与上级沟通
· Attend and participate intraining sessions, daily briefings and other meetings as required
· 参加培训课程，每日例会及其他需要参加的会议
GUEST EXPERIENCE
宾客体验
· In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
· 在会议前的准备过程中，与会议策划者协商确定最佳会议室配置、会议/休息流程、菜单、餐饮、桌卡、装饰等，以提高会议效率和工作效率
· Support the Crowne MeetingsEvents Executive/Manager in the daily meeting with each meeting planner todebrief on daily events, review consumption, bill and any exceptions tocontracted billing and review estimates of final billing
· 支持皇冠会务统筹主任/经理在日常例会中汇报当日会议情况，回顾生意消费，账单和所有例外已消费账单和审查最终账单的预算
· Support the Crowne MeetingsEvents Executive/Manager in planning and conducting pre-event meetings withclients and catering staff to determine potential enhancements to the guestexperience
· 支持皇冠会务统筹主任/经理在与客户和餐饮部同事策划和开展的会议前，以确定增强客户体验
· Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
· 为了以最快的速度满足客户的需求，并让他们的会议顺利进行，在有分配工作的情况下，以在任何联系点立即协助工作
· Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
· 完成潜在会议客户电话，收集反馈调查并跟进客户获得事件反馈并确定进一步的生意机会
RESPONSIBLE BUSINESS
企业责任
· Develop awareness andreputation of the hotel and the brand in the local community
· 在当地社区发展酒店和品牌的知名度和美誉度
· Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
· 协调安全的和安全措施，确保会议以最少的中断或问题并顺利进行。指导和建议客户在会议的选择和会议替代方案，尽量减少浪费，节约能源和降低对环境的影响
· Perform other duties asassigned by superior.
· 履行上级分派的其他职责。
