1. DeliverFood and Beverage service of high standard and in accordance with departmentalstandards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
2. Communicatesto his/her superior any difficulties, guest comments and other relevantinformation
与上级领导交流有关疑难,客人意见和其它相关信息。
3. Establishesand maintains effective employee working relationships
与员工建立并保持良好的工作关系。
4. Attendsand participates in daily briefings and other meetings as scheduled
参加和参与每日的例会和其它计划好的会议。
5. Attendsand participates in training sessions as scheduled
参加和参与计划好的培训课程。
1. Process all incoming and outgoing calls accurately and courteously
正确并礼貌地处理所有打进和打出酒店的电话。
2. Records and controls accurately wake up calls
准确记录并管理叫早服务。
3. Pages guests in co-operation with concerned departments
与相关部门合作,对客人进行呼叫。
4. Records all entries on traffic sheets
将所有条目记录到电话单上。
5. Assists guests with international calls and directory queries
协助客人处理国际长途和号码查询。
6. Calls guests by name whenever possible
尽量称呼客人的姓名 。
7. Pages staff member when requested
如有需要,对工作人员进行呼叫。
8. Abides by principles of guest privacy
遵守保护客人隐私的原则
9. Handles guests needs or requests and reports complaints to theTelephone Supervisor
满足客人的需要或请求,并向总机主管汇报投诉情况。
Key Responsibilities 主要职责:
1. Managing out-sourcing employees accordingto the out-sourcing company management policy.
根据外租单位人员管理制度,对外租单位进行人员管理。
2. Managing the locker keysand lending keys to employees according to the regulation book-in.
管理更衣柜钥匙并在员工借用更衣柜钥匙时按规定办理。
3. Dealing with admission of new employees and departure employees.
为员工办理入职及离职手续。
4. Convening departmental meeting on a monthly basis andsummarizing the meeting notice.
定时召开部门例会及综合管理会议等会议并记录。
key Responsibilities 主要职责:
1. Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
2. Maintains intimate knowledge of departmental standards and procedures.
熟知部门标准工作程序。
3.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
4.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand.
按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
*同等条件下中共党员优先