工作描述Job Description
1.随时向预订部经理和/或领班报告部门内所有工作内容及进展。
To ensure the Reservations Manager and/or Team Leader are kept informed of all developments within the department.
2.确保24小时内及时回复所有信件,传真及电子邮件。
To ensure all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
3.确保所有团队和会议客房名单及时准确的输入系统,根据团队协议取消所有未确认房间在系统中的占房。
To ensure all Group / Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory according to group agreements.
4.如发现满房或超预订,需及时报告预订部经理或领班。
To alert Reservations Manager or Team Leader on any oversold period.
5.检查每日预抵客人预订,确保所有信息输入完整准确。
To check daily arrivals to ensure all reservations entries are complete and accurate
任职资格 Qualification
1.具有良好的沟通技巧。
Sound communication skills.
2.拥有较强团队合作精神。
With strong teamwork spirit.
3.较强的人际交往能力。
Good interpersonal skills.
4.有相关的酒店工作经验。
Have hotel working experiences.
工作描述Job Description
1.专业、及时、合理地跟进客人的需求。
Follow up guest needs in a professional, timely and reasonable way.
2.负责保证有关客人或运营事宜都反馈至客人意见中心区,并记入客人历史数据库。
centralized Guest Response area and are updated in all necessary Guest History databases.
3.随时注意保持部门的清洁卫生。
Ensure department cleanliness is maintained at all times.
4.负责工作区域的清洁、卫生和有序。
Ensure that work area is always clean, neat and organized.
5.了解酒店防火规范、事故报告、安全规范及其具体职责。负责员工的防火安全规范培训。
Have thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained in these procedures.
任职资格 Qualification
1.2年厨师工作经历或与此相当的教育和相关工作经验结合的背景。
2 years experience as a cook or an equivalent combination of education and experience.