Duties and Responsibilities工作职责
· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 与上级领导交流有关疑难，客人意见和其它相关信息。
· Establishes and maintains effective employee working relationships
· 与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
· 参加和参与每日的例会和其它计划好的会议。
· Attends and participates in training sessions as scheduled
· 参加和参与计划好的培训课程。
· Prepares for service by ensuring:
· 确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
o 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Outlet equipment is clean
o 设备干净
o Equipment is sorted and stored
o 设备分类且存放好
o Glassware is polished
o 玻璃器皿擦亮
o Flatware is polished
o 擦亮餐具
o China is clean
o 清洁瓷器
o Waiter stations are prepared
o 准备好服务台
o Cutlery is placed for buffet and table service
o 摆放好自助餐桌上的餐具
o Tables are set
o 摆设好餐台
o Reservations are read and familiarized
o 阅读并熟悉预订
o Special occasions are ready
o 准备好特别活动
o Music is on
o 放音乐
o Lighting is on
o 开灯
o Carries out effective service by ensuring:
o 高效的提供服务：
o Guests are greeted and seated
o 迎宾并安排客人就坐
o Daily specials are explained and up sold
o 说明并推销每日特价
o Food orders are processed accurately
o 准确的下餐单
o Trays and tray jacks are effectively used
o 有效的利用托盘和托盘架
o Food orders are taken quickly
o 快速的为客人写餐单
o Payment methods are handled accurately
o 确的处理付款方法
o Working areas are cleaned and re-set quickly
o 快速的清洁工作区和重新布置
o Used ashtrays are regularly cleaned
o 定时清理用过的烟灰缸
o Guests are conversed with in relation to the food and beverage products
o 与客人谈论有关的餐饮产品
· Carries out effective beverage service by ensuring:
· 通过确保以下内容高效的提供饮品服务：
o Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
o 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
o 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o Promoting and selling cocktails to guests
o 向客人推销鸡尾酒
o Making and presenting cocktails
o 调配和装饰鸡尾酒
o Coffee and tea is served hot and in accordance with standard
o 按规范提供热的咖啡和茶
· Take appropriate action to resolve guest complaints
· 正确处理客人的投诉。
· Food and beverage stock is stored in relation to hotel procedures
· 按照酒店的规定存储餐饮存货。
· Performs related duties and special projects as assigned
· 承担相关的职责和安排的特别项目。
