1. Asst. Director to responsible for Hot Springs operation
协助温泉总监全面负责温泉部的经营管理
2. Asst. Director to build systematic Hot Springs organization chart
协助温泉总监建立健全的组织管理体系
3. Asst. Director to make the Hot Springs business and sales strategy
协助温泉总监参与制定温泉生意及销售战略
4. Advice and support the Director to make great decision
协助温泉总监为重大决策提供建议和信息支持
5. Be fully conversant with all services and Hot Spring facilities in order to be able to make helpful recommendations, and to be able to up-sell services and cross sell products
熟悉温泉的服务和设施,针对性地进行有效的推荐,推广销售温泉服务及产品
6. Ensures that all cashiering functions are carried out in accordance with hotel’s accounting procedures.
确保所有收银按照温泉规定的财务程序执行
7. Improve guest satisfaction
提高客人满意度
Ensures the security and safety of all areas and facilities, and to be responsible for keys.
确保所有区域和设备的安保和安全,负责钥匙的保管工作
8. To supervise and strictly check standards of the all subordinates with their work and grooming. Be able to evaluate and give feedback to staff for improvement and motivate staff, to ensure excellent service quality.
监管并严格检查所有下属的工作和仪容标准。能够评估和给予员工反馈改进并激励员工以确保优质的服务质量
9. In charge and help to solve problems in the absence of the director. Assist director to deal with management system, as well as organize and strictly follow with the management rules and reports to director thereafter
总监不在时,负责并帮忙解决问题。协助总监处理管理系统,组织并严格遵循管理规章并向总监报告
10. Take initiative to learn about the industry and competitors, provides suggestions for improvement.
主动了解行业和竞争对手,并提出改进意见
11. Conduct the briefing for each shift and arrange the tasks to the team
执行每个班次简报工作,并为团队安排工作
12. Arrange the duty roster for HS associates.
为温泉部员工安排工作时间表
13. Check the facility before and after HS operation hours to make sure the standard procedures are followed
温泉营运时间前/后检查设备,确保所有都遵循标准程序
14. Assist the director to improve HS SOP
协助总监改进温泉SOP
15. Attend meeting required to present the department
代表部门参加要求的会议
16. Assist the director to do staff performance appraisal
协助总监考核员工工作表现
17. Assist the director to do the associate interview for new hire
协助总监面试新员工
18. Assist the director to do the department budget and forecast
协助总监进行部门预算及预测
19. Coach and train Hot Springs assocaites
指导培训温泉员工