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  • 嘉义 | 10年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: As the Director of Sales & Marketing, you will be responsible for developing and implementing sales and marketing strategies and tactical plans for the hotel, ensuring effective execution. You will monitor the effectiveness of these strategies to achieve market share targets and ensure the attainment of revenue and room sales goals. People & Team Management Manage day-to-day operations; plan and assign work tasks. Develop the team and improve performance through coaching and feedback; set performance and development goals for staff and recognize high achievers. Train staff to ensure they meet the hotel’s revenue targets according to standards and provide them with the necessary tools for high efficiency. Create a positive work environment for team development; foster a "One Team" mentality by working closely with all departments. Manage external hotel relations including guests, suppliers, and other contacts as required. Establish and maintain strong relationships with key accounts and external contacts to drive revenue growth. Guest Experience Enhance guest experience by providing information regarding loyalty programs, local attractions, dining, and amenities. Oversee on-site meetings and corporate group events; coordinate with other hotel departments to fulfill all services specified in sales agreements with potential clients. Communicate relevant information across departments, including requirements for arriving VIPs, large groups, or other significant guest needs. Lead marketing initiatives to upsell hotel services, products, and facilities to guests. Financial Returns Achieve all individual and team sales targets to maximize profitability. Assist in the preparation of departmental budgets, financial plans, and the overall hotel marketing plan. Develop and execute sales plans to drive room occupancy, increase Average Daily Rate (ADR), boost business volume, and grow Food & Beverage and banquet sales. Review monthly reports and sales forecasts; analyze current and potential marketing trends; coordinate activities to increase revenue and market share, monitoring progress to ensure performance meets or exceeds the established revenue plan. Design and develop special events and sales campaigns to promote hotel business to potential clients. Attend local and national trade shows and key marketing events to generate new business opportunities and enhance hotel visibility. Corporate Responsibility Maintain close contact with key business leaders, officials, and representatives of local community groups to ensure high visibility for the hotel. Effectively promote and publicize the hotel’s environmental and sustainable development initiatives to capture new business opportunities. Collaborate with advertising agencies, consultancies, and other vendors to maximize advertising ROI and ensure all materials reflect the brand image. Enhance the local awareness and reputation of the hotel and brand; act as the hotel spokesperson during media interviews. Identify opportunities for improvement in marketing activities and overall sales performance, working in close collaboration with other departments. 任职资格: Qualifications & Requirements Bachelor’s degree or above in Marketing or a related field, or equivalent professional experience. 4+ years of experience in Marketing or a related field within the service or hospitality industry, with a proven track record of directly managing sales teams. Deep knowledge of the local market, including current business landscapes and emerging industry trends. Fluent in Mandarin Chinese; must be proficient in using English as a professional working language.
  • 台北 | 10年以上 | 大专
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 领导好
    • 年度旅游
    卓越雇主
    卓越雇主
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: As the Director of Sales & Marketing, you will be responsible for developing and implementing sales and marketing strategies and tactical plans for the hotel, ensuring effective execution. You will monitor the effectiveness of these strategies to achieve market share targets and ensure the attainment of revenue and room sales goals. People & Team Management Manage day-to-day operations; plan and assign work tasks. Develop the team and improve performance through coaching and feedback; set performance and development goals for staff and recognize high achievers. Train staff to ensure they meet the hotel’s revenue targets according to standards and provide them with the necessary tools for high efficiency. Create a positive work environment for team development; foster a "One Team" mentality by working closely with all departments. Manage external hotel relations including guests, suppliers, and other contacts as required. Establish and maintain strong relationships with key accounts and external contacts to drive revenue growth. Guest Experience Enhance guest experience by providing information regarding loyalty programs, local attractions, dining, and amenities. Oversee on-site meetings and corporate group events; coordinate with other hotel departments to fulfill all services specified in sales agreements with potential clients. Communicate relevant information across departments, including requirements for arriving VIPs, large groups, or other significant guest needs. Lead marketing initiatives to upsell hotel services, products, and facilities to guests. Financial Returns Achieve all individual and team sales targets to maximize profitability. Assist in the preparation of departmental budgets, financial plans, and the overall hotel marketing plan. Develop and execute sales plans to drive room occupancy, increase Average Daily Rate (ADR), boost business volume, and grow Food & Beverage and banquet sales. Review monthly reports and sales forecasts; analyze current and potential marketing trends; coordinate activities to increase revenue and market share, monitoring progress to ensure performance meets or exceeds the established revenue plan. Design and develop special events and sales campaigns to promote hotel business to potential clients. Attend local and national trade shows and key marketing events to generate new business opportunities and enhance hotel visibility. Corporate Responsibility Maintain close contact with key business leaders, officials, and representatives of local community groups to ensure high visibility for the hotel. Effectively promote and publicize the hotel’s environmental and sustainable development initiatives to capture new business opportunities. Collaborate with advertising agencies, consultancies, and other vendors to maximize advertising ROI and ensure all materials reflect the brand image. Enhance the local awareness and reputation of the hotel and brand; act as the hotel spokesperson during media interviews. Identify opportunities for improvement in marketing activities and overall sales performance, working in close collaboration with other departments. 任职资格: Qualifications & Requirements Bachelor’s degree or above in Marketing or a related field, or equivalent professional experience. 4+ years of experience in Marketing or a related field within the service or hospitality industry, with a proven track record of directly managing sales teams. Deep knowledge of the local market, including current business landscapes and emerging industry trends. Fluent in Mandarin Chinese; must be proficient in using English as a professional working language.
  • 北京-大兴区 | 3年以上 | 大专 | 提供食宿
    • 五险一金
    • 年终奖
    • 全勤奖
    • 法定三薪
    • 包吃包住
    • 高温补贴
    • 工龄奖金
    • 带薪年假
    • 团建聚餐
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    岗位职责 1.全面负责酒店会议、宴会、团队业务销售管理,制定销售策略与业绩目标,提升会议营收与市场占有率 2.拓展政企、外企、协会、旅行社等核心渠道,维护大客户关系,主导商务谈判与签约,建立长期合作 3.调研市场动态、竞品价格与场地优势,定期输出分析报告,优化销售方案、定价策略与推广计划 4.管控销售预算,审核报价、合同与回款,把控业务风险;定期复盘业绩数据,调整销售动作 5.策划执行会议主题营销活动,联动线上线下渠道推广,提升酒店会议品牌影响力 任职要求 1.大专及以上学历,市场营销、酒店管理、旅游管理相关专业优先 2.有3年以上星级酒店/高端会议中心会议销售经验,熟悉MICE市场运作 3.具备丰富企业、协会等大客户资源,有大型会议操盘与签约成功案例 4.精通商务谈判、客户开发、团队管理,具备强目标感、抗压能力与统筹协调能力 5.形象气质佳,沟通表达流畅,具备良好职业素养与服务意识
  • 深圳 | 3年以上 | 学历不限
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 管理规范
    • 岗位晋升
    国内高端酒店/5星级 | 2000人以上
    • 投递简历
    职位描述 1、负责丽笙旗下品牌丽芮酒店直营和加盟业务拓展; 2、负责开拓渠道,负责寻找适合公司酒店经营的租赁物业和连锁酒店的意向投资者; 3、负责对项目进行市场调研,投资分析,全方位进行评估,出具评估报告; 4、负责与意向加盟商的商务谈判,对其进行加盟模式、政策、公司经营理念等方面的宣传;以及负责整个加盟店项目的签约; 5、加盟后期协助筹建运营; 6、积极主动收集竞争对手信息,行业动态信息并形成对公司发展有建设性的建议提交上级领导; 7、完成上级交办的其他开发部工作。 岗位要求 1、大专学历以上,有2年以上酒店行业开发工作经验背景; 2、拥有丰富客户信息或中高端酒店品牌成功签约经验优先; 3、性格开朗、抗压力、责任心强,可适应出差形象气质良好。
  • 广州 | 经验不限 | 学历不限
    • 五险一金
    • 节日礼物
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 年底双薪
    • 包吃包住
    • 员工生日礼物
    卓越雇主
    卓越雇主
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    1、制定拓展战略‌:根据公司整体发展战略,制定区域或全国范围内的酒店项目开拓计划,明确目标市场、客户群体与扩张节奏。‌‌ 2、项目全流程管理‌:从市场调研、潜在项目筛选、现场勘察、投资测算,到合同谈判、签约及后期移交,主导项目全生命周期管理。‌‌ 3‌、客户与合作伙伴开发‌:主动挖掘业主、投资人等合作资源,建立并维护长期稳定的合作关系,推动品牌加盟或委托管理项目落地。‌‌ ‌4、商务谈判与合同管理‌:代表公司参与重大商务谈判,主导合同条款拟定与签署,确保项目权益与公司利益最大化。‌‌ ‌5、市场与竞争分析‌:持续跟踪行业趋势、区域政策及竞争对手动态,形成分析报告,为决策提供支持。‌‌ ‌6、团队建设与跨部门协同‌:带领拓展团队完成业绩目标,协调营销、运营、财务等内部资源,保障项目高效推进。‌‌ ‌7、品牌推广与形象建设‌:代表公司参与行业活动、客户接待等,提升品牌知名度与美誉度
  • 销售专员

    4千-3万
    杭州 | 1年以上 | 大专 | 提供食宿
    有限服务中档酒店 | 1-49 人
    • 投递简历
    【岗位职责】 1、负责酒店客房、会议、餐饮等产品的销售工作,开发新客户并维护现有客户关系,完成月度及年度销售目标; 2、通过电话、网络、拜访等方式主动挖掘潜在客户,分析客户需求并制定个性化销售方案; 3、定期跟进客户反馈,处理客户投诉及售后服务问题,提升客户满意度和复购率; 4、收集市场动态及竞争对手信息,提交销售分析报告,协助优化销售策略; 5、参与行业展会、推广活动,提升品牌曝光度并拓展合作渠道; 6、配合财务部门完成合同签订、账款回收等流程,确保销售合规性。 【岗位要求】 1、大专及以上学历,市场营销、酒店管理或相关专业优先,1年以上销售经验(酒店行业经验者加分); 2、具备优秀的沟通能力与谈判技巧,能独立完成客户开发及商务洽谈; 3、目标导向,抗压能力强,适应快节奏工作环境,能接受短期出差或弹性工作时间; 4、熟练使用Office办公软件及CRM系统,具备基础数据分析能力; 5、形象端正,职业素养良好,无不良从业记录; 6、对杭州本地市场及酒店行业有了解者优先。
  • 濮阳 | 8年以上 | 大专 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 人性化管理
    • 帅哥多
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    工作地点面向全国! 岗位职责 1.制定及执行饭店市场销售计划 2.酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3.分析市场动向、特点和发展趋势,设立市场目标。 4.走访客户,根据市场变化,并不断改进服务工作。 5.审核服务活动的策划方案,组织员工工作。 6.签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7.统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8.对外通过接待、出访、新闻媒介等,对内做好各部门的推销和宣传活动等,管理美工制作,以达到酒店经营的宣传目标。 岗位要求 1.大专以上文化程度;5年以上同岗位工作经验。 2.按照公司整体要求,制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3.负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4.负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等,支持和保障项目实施。 5.负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6.英语口语和书写流利。
  • 重庆-渝北区 | 10年以上 | 学历不限
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: Role Overview: The Commercial Director is a strategic leadership role accountable for maximizing the hotel’s revenue generation and profitability. This role requires establishing and maintaining strong collaborative relationships with hotel senior leadership team, regional commercial team and Revenue Management Consolidated Center (RMCC). In conjunction with the General Manager, the Commercial Director plays a pivotal role in shaping strategic direction, achieving overall business goals, and upholding the brand’s integrity, standards, and image within the marketplace. The role will demonstrate a profound understanding of the hospitality industry, market trends, and competitive dynamics, and will lead a high-performing team of professionals in Sales, Events Sales, Revenue Management, Reservations, and Marketing Communications to achieve exceptional results and exceed customer expectations. Key Responsibilities: Strategic Planning & Execution: ✓ Develop and implement short and long-term strategic plans to achieve the hotel’s revenue and profitability targets. ✓ Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity. ✓ Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share. ✓ Set pricing strategies and sales targets to optimize revenue generation. ✓ Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed ✓ Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packages Business Acumen: ✓ Develop and implement sales strategies to Optimize occupancy and rate across all market segments. ✓ Identify and pursue new business opportunities and build relationships with key clients and industry partners. ✓ Analyze market data and trends to optimize revenue management strategies and pricing decisions. ✓ Monitor and report on sales performance against targets and develop action plans to address any gaps. Communication & Collaboration: ✓ Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities. ✓ Collaborate efficiently with Revenue Management Consolidated Center (RMCC) to create high value for hotel performance. ✓ Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives. ✓ Represent the hotel at industry events and conferences to promote the brand and build awareness. ✓ Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives. Leadership & Team Management: ✓ Build, manage, motivate, and empower a high-performing team to achieve business objectives. ✓ Provide clear direction, set expectations, and delegate responsibilities effectively. ✓ Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement. ✓ Conduct performance evaluations, provide constructive feedback, and support the professional development of team members. ✓ Ensure compliance with company policies and procedures. Continuous Improvement & Innovation: ✓ Stay informed about industry trends, best practices, and emerging technologies. ✓ Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience. ✓ Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals. Direct Reports: ✓ Director of Sales ✓ Director of Events ✓ Marcom Manager ✓ Reservation Manager 任职资格: Qualifications: ✓ Bachelor’s degree and above. ✓ Passion for the hospitality industry, and Customer-centric mindset. ✓ A minimum of 5-8 years of experience in commercials, with at least 2-3 years in the commercial leadership role such as Commercial Manager or Commercial Director. ✓ Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools. ✓ Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience. ✓ Fluent in written and spoken English
  • 上海 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: Key Responsibilities: HR Strategy and Talent Development:  Be the strategic HR partner to Hotel Executive leadership, offering professional advice and delivering HR and Talent strategies, including talent and leadership development, Recruiting, Compensation and Benefits, performance reviews, team member relations, and compliance.  Collaborate with the Hotel Executive Leadership team to set up and align HR strategies and KPIS to support business success.  Forster a "Great Place to Work for All" culture at the hotel level and partner with the Hotel Executive Team to achieve DE&I targets.  Ensure full implementation of new projects and programs at the hotel, covering all aspects of HR management, including but not limited to Compensation & Benefits, Recruiting, Talent Management, HR Digitalization and Productivity Management. Provide feedback to GM and Executive Team and program owners for continuous improvement.  Develop and execute workforce strategies that balance cost efficiency, operational flexibility and talent quality.  Create regional synergies to elevate Hilton‘s brand visibility.  Build and Sustain a Robust Hotel Talent Pipeline to meet the hotel‘s current and future needs.  Foster a Culture of Continuous Learning and Development and strengthen overall operational and leadership Capabilities  Design and implement business-driven training plan that aligns with hotel’s goal and support team member growth and development. Business Performance Review and HR Operation Excellence:  Develop and manage the annual HR budget and monthly rolling forecasts, ensuring strict adherence to operational budgets, cost control, and proper approval of expenditures.  Ensure full compliance with local labor laws and Hilton’s policies and procedures across all hotel operations, including team member relations, workforce planning, performance management, training, compensation and benefits, team member well-being, safety, security, and hygiene.  Implement robust performance evaluation systems to inspire creativity, innovation, and high performance among team members.  Champion a culture of recognition, celebrating contributions that drive operational success and organizational growth.  Collaborate closely with Operations departments to plan and manage diverse workforce groups including GIG, outsourced workers, trainees, and retirees maximizing labor efficiency while ensuring legal compliance and maintaining exceptional service quality.  Lead and oversee all HR functions and daily operations, ensuring seamless execution and alignment with organizational goals.  Develop and mentor HR team members, fostering a culture of continuous learning and adherence to best practices and procedures.  Ensure professional image and grooming standards, promoting high standards of personal appearance and hygiene among team members, in strict compliance with the hotel’s grooming guidelines. Recruitment:  Develop and implement a comprehensive talent acquisition strategy that aligns with the hotel‘s goals and objectives.  Partner with Executive leadership and department heads to identify and anticipate current and future talent needs, ensuring a proactive approach to workforce planning.  Develop creative partnerships with talent service channels, educational institutions, and industry networks to expand the hotel’s talent pipeline.  Enhance the hotel’s employer brand by promoting its unique value proposition and culture through innovative recruitment marketing strategies.  Ensure L8 (AHOD) and above positions are filled in a timely manner to reduce impact on business and operation Total Rewards (Compensation & Benefits) Management:  Develop and implement competitive compensation strategies that align with the hotel’s business objectives and support talent retention and attraction.  Implement Total wellbeing (Benefits) offerings, which include Mental wellness, Physical health, financial wellbeing, social wellbeing. Team member Relations and Compliance:  Manage ad-hoc team member relations issues, including but not limited to leadership-related issues, team member grievances, conversations, or compliance issues.  Ensure that team member facilities, including the team member restaurant, locker room, dormitory, and other designated areas, are maintained in compliance with Hilton‘s high operational standards.  Regularly review and update policies to ensure relevance and compliance with Corporate HR, legal and industry standards. Perform routine self-compliance audits to guarantee full adherence. Miscellaneous:  Strongly inclined to adhere to rules and set standards of behavior.  Work with Team Member Kitchen Chef de Cuisine and Hygiene Manager to ensure compliance with FSAA as well as other pertinent culinary operation guidelines and costs.  Carry out any other reasonable duties and responsibilities as assigned.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 任职资格:  Bachelor’s degree and above.  Minimum 2 years of experience in a similar position with an international brand hotel.  Fluent in written and spoken English.  In-depth knowledge of local labor laws  Strategic planning ability  A collaborative and open-minded leadership style  Comprehensive knowledge of HR modules and department operations.  Able to coach and develop others.  Proficient in essential business and financial fundamentals  Excellent communication and interpersonal skills.  Strong organizational and multitasking abilities.  High level of emotional intelligence (EQ).  Technology Proficiency and Strong analytical skills  Empathy and a customer service-oriented mindset.
  • 上海 | 5年以上 | 本科
    国际高端酒店/5星级 | 2000人以上
    • 投递简历
    工作职责: Key Responsibilities: Strategic Planning & Execution:  Develop and implement short and long-term strategic plans to achieve the hotel’s revenue and profitability targets.  Identify and seize business opportunities by conducting market research, analyzing trends, and monitoring competitor activity.  Develop and execute marketing strategies and promotional campaigns to maximize brand awareness and market share.  Set pricing strategies and sales targets to optimize revenue generation.  Monitor and evaluate the effectiveness of marketing initiatives and adjust strategies as needed  Actively use Hilton’s sales tools and resources to deepen the understanding of customer patterns and assist in developing relevant products and packages Business Acumen:  Develop and implement sales strategies to Optimize occupancy and rate across all market segments.  Identify and pursue new business opportunities and build relationships with key clients and industry partners.  Analyze market data and trends to optimize revenue management strategies and pricing decisions.  Monitor and report on sales performance against targets and develop action plans to address any gaps. Communication & Collaboration:  Foster effective communication and collaboration across all departments to ensure a seamless guest experience and maximize sales opportunities.  Collaborate efficiently with Revenue Management Consolidated Center (RMCC) to create high value for hotel performance.  Build strong relationships with internal stakeholders and external partners to support the hotel’s business objectives.  Represent the hotel at industry events and conferences to promote the brand and build awareness.  Communicate effectively with senior management and provide regular reports on business performance and strategic initiatives. Leadership & Team Management:  Build, manage, motivate, and empower a high-performing team to achieve business objectives.  Provide clear direction, set expectations, and delegate responsibilities effectively.  Foster a collaborative and inclusive work environment that encourages innovation and continuous improvement.  Conduct performance evaluations, provide constructive feedback, and support the professional development of team members.  Ensure compliance with company policies and procedures. Continuous Improvement & Innovation:  Stay informed about industry trends, best practices, and emerging technologies.  Identify opportunities for process improvement and implement innovative solutions to drive efficiency and enhance the guest experience.  Continuously evaluate the effectiveness of marketing and sales strategies and adjust as needed to achieve business goals. 任职资格:  Bachelor’s degree and above.  Passion for the hospitality industry, and Customer-centric mindset.  A minimum of 5-8 years of experience in commercials, with at least 2-3 years in the commercial leadership role such as Commercial Manager or Commercial Director.  Experience with relevant systems and technologies, this includes of Delphi system, revenue management systems, CRM software, booking engines, and other relevant tools.  Advance business capability, include strategic thinking and planning, business acumen, Leadership management, influence and communication skill, Adaptability and resilience.  Fluent in written and spoken English
  • 肇庆 | 3年以上 | 本科
    • 五险一金
    • 带薪年假
    • 提供食宿
    • 晋升渠道
    • 技能培训
    • 节日福利
    • 团建活动
    • 月休6-8天
    • 激励政策
    • 国际品牌
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    工作地点:深圳/东莞松山湖,薪资可议 瀚森集团旗下生活平台模式:“DinDon掂档生活”是扎根粤港澳大湾区的数字生活平台,以去中心化模式打破中介壁垒,连接优质商家与有需求的个人、家庭,聚焦“吃、住、乐”核心场景,筛选优质商家、依托真实反馈形成良性循环。平台为商家节省推广成本、为消费者减少选择成本,后续还将整合更多生活场景,助力大湾区街坊以更低成本、更短时间过上便捷舒心的“掂”生活。 岗位职责: 1. 小程序平台全周期运营:负责集团现有及自研综合型服务小程序的整体运营,涵盖商户管理(五星级酒店、米其林餐厅等)、功能优化落地与用户体验提升,保障平台稳定运转并实现业务增长。 2. 平台运营与推广:以SAAS模式运营小程序平台,制定推广策略,挖掘商户需求,推动平台功能迭代优化,助力商户通过平台提升经营效率与收益;拓展平台曝光渠道,吸引目标商户入驻与用户使用。 3. 酒店行业深度运营:依托酒店运营管理经验,深度对接五星级酒店、精品民宿类商户,理解其业务逻辑与服务标准,优化商户在平台的入驻、产品上架、订单履约全流程,解决运营中的行业专属问题。 4. 平台与用户双维度运营:搭建平台运营体系,监控核心数据(商户活跃度、订单转化率、用户留存率等),通过数据分析优化运营策略;开展用户运营,策划互动活动、优化服务链路,提升用户粘性与使用频次。 任职要求: (一)学历与专业 本科及以上学历,具备 3 年以上平台运营相关经验可放宽专业要求。 (二)工作经验及核心能力 1. 经验背景:具备酒店运营管理经验,熟悉酒店行业业务逻辑与服务标准;有综合型小程序/OTA/SAAS平台运营及推广经验,能独立负责平台日常运营与增长。 2. 核心能力:精通平台运营(商户管理、流程优化、数据驱动策略)与用户运营(用户拉新、留存、促活);具备商户需求挖掘与沟通能力,能推动平台功能迭代适配行业场景。 3. 行业认知:了解五星级酒店、米其林餐厅等高端商户的服务特性与运营需求,能针对性设计平台运营方案。 有美团、大众点评、携程等平台相关工作背景优先考虑。
  • 昆明 | 2年以上 | 本科 | 提供食宿
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 人性化管理
    • 包吃包住
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    1.学历要求:全日制本科或硕士以上学历工商管理、营销、酒店和 2.工作经验:2年以上万豪酒店背景工作经验,熟练掌握MARSHA预订系统Opera(非常重要不满足条件 请勿投递简历) 3.专业技能 销售技能:具备优秀的销售技能和技巧,善于发掘客户需求。 市场洞察力:对市场营销工作有深刻认知,有较强的市场感知能力,能够敏锐地把握市场动态和趋势。 沟通能力:擅长交际,擅长与不同的人打交道,懂得运用心理学技巧。 客户服务:了解客户需求,掌握服务技能、销售沟通技能,能够为客户呈现良好的酒店介绍及描述。 4.个人素质 领导能力:具备团队监督技能,能够领导和管理销售团队。 工作热情:具备高度的自信心,工作的热情和主动权。 应变能力:具备较强的观察力和应变能力,能够应对各种市场变化。 5.其他要求 语言能力:英语-熟练或良好。CET-4 计算机能力:熟练或精通使用办公软件 熟练掌握MARSHA预订系统Opera 年龄要求:一般要求28-48岁。
  • 上海 | 3年以上 | 大专
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    This role is responsible for sourcing and negotiating new hotel for Minor Hotels in China. Some of the specific areas of responsibility are as follows.   This is not an exhaustive list of everything that needs to be done.  Minor employees always find new ways to look after the business, our guests, and our colleagues.  Within this framework, the key responsibilities for this position are; Deal Sourcing.  Research and source new hotel opportunities on behalf of Minor International.  Work closely with the Business Development Department of Funyard Hotels & Resorts and Minor International business development leaders to identify potential opportunities.  Maintain extensive and close relationships across the international hotel Owner and investment community and other sources of new spa deals. Deal Assessment.  Carry out financial analysis and due diligence on proposed hotel projects, including financial projections required to determine the viability of each deal. Deal Presentation.  Present recommended deals to the VP Development for approval, with all required supporting analysis. Deal Negotiation.  Under the supervision of the VP Development, lead and complete all related negotiations required to successfully complete each proposed deal.  Contract Preparation.  Prepare and issue Financial Term Sheets, Memoranda of Understanding, Hotel Management Agreements, Technical Services Agreements, and other official and legal documents associated with each proposed deal, in line with the contract templates and the development framework of Minor International.  Coordinate the internal and external legal resources of the company as required to manage the execution of transactions through to successful deal signing. Functional Alignment within Minor Hotels.  Ensure an effective alignment between Minor Hotels and Hotel Division development activities.  Support the on-going commercial efforts of the Minor Group which will require having the flexibility to work on multiple projects in parallel, and the confidence and common sense to facilitate and advance the business efforts of the company.
  • 销售经理

    4.5千-3万
    杭州 | 经验不限 | 学历不限
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 缴纳五险
    • 带薪年假
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    注:薪资构成 4000-4500(底薪)+提成 岗位职责 1、完成团队和散客销售目标。 2、与会议相关部门的沟通,取得销售方面的信息和支持。 3、以周销售计划为基础,向市场销售总监提交销售拜访概况,和月销售拜访计划。 4、完成部门领导安排的其它工作。 岗位要求 1、中专专以上文化程度,善于沟通,微笑服务。 2、有强烈的事业心,责任感和勇于开拓的精神。 3、有独立组织项目营销工作能力。
  • 珠海 | 3年以上 | 本科
    • 五险一金
    • 意外险
    • 定期体检
    • 提供食宿
    • 带薪年假
    • 团建聚餐
    • 技能培训
    • 集团内部调动
    • 海外工作机会
    • 职业发展规划
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    工作职责: 1. 负责项目立项会议管理,包括立项报告的审核、初终审会的组织以及相关沟通事宜 2. 负责发展签约合同的审核管理,包括项目签约信息整理、合同审批及数据统计等。 3. 参与项目周期统筹管理,包括拓建系统的项目审核、流程管理等工作。 4. 参与跨部门沟通及综合行政支持工作。 任职资格要求 1、 本科及以上学历,酒店管理、旅游管理、工商管理等相关专业优先。 2、 3-5年以上相关工作经验,如拥有至少1年以上酒店咨询项目经验佳。 3、 具备扎实的行业基础知识和广泛的酒店市场理解,能够快速收集、整合多维度数据,具备良好的PPT及EXCEL撰写能力。  4、 具备良好的口头表达和组织能力,能够高效对接各事业部发展、品牌、运营等团队,推动工作落地。 5、持续关注行业趋势与创新动态,具备快速学习新政策、新工具、新模式的能力。
  • 杭州 | 5年以上 | 大专
    • 五险一金
    • 意外险
    • 定期体检
    • 提供食宿
    • 带薪年假
    • 团建聚餐
    • 技能培训
    • 集团内部调动
    • 海外工作机会
    • 职业发展规划
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    职责描述: 1. 拓展全系列品牌酒店在全国各区域的新门店业主或投资方拓展:奢华至臻(万达瑞华)、豪华之韵(万达文华)、高端典范(万达嘉华)、精致品味(万达锦华),高端精选(万达颐华、雅致)、乐活新悦(万达美华、万达悦华、美豪丽致、美豪、艺龙); 2. 拓展有酒店规划设计、工程建设管理及成本管控业务需求的业主或投资方; 3. 凭借品牌价值和一体化平台优势,帮助业主或投资方规划酒店项目功能布局及市场定位分析,达成酒店项目合作、品牌推广、渠道建设,实现双赢; 4. 监督实施进程,向公司管理人员提供汇报业务拓展进程。 平台优势: 1. 国牌酒店优秀平台,提供设计、建设、营运一体化支持; 2. 提供具有行业竞争优势的薪酬福利及项目奖金; 3. 属地化办公。 任职要求: 1. 有丰富的物业、投资人、社会关系等资源 ,对酒店项目筹建发展推广比较了解; 2. 掌握酒店业发展运营知识,具有中高端品牌酒店总经理、发展总监或经理等相关职位工作经验; 3. 拥有丰富的商务谈判经验,较强的公关协调活动能力,与业主及社会各界有着良好的沟通能力与技巧; 4. 较强的责任心和敬业精神 ; 5. 较强的独立工作能力和团队合作精神 ; 6. 积极主动、性格开朗、讲求效率、乐于接受挑战; 7、可以接受出差。 【全国范围招聘】
  • 成都 | 5年以上 | 大专
    • 五险一金
    • 意外险
    • 定期体检
    • 提供食宿
    • 带薪年假
    • 团建聚餐
    • 技能培训
    • 集团内部调动
    • 海外工作机会
    • 职业发展规划
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    职责描述: 1. 拓展全系列品牌酒店在全国各区域的新门店业主或投资方拓展:奢华至臻(万达瑞华)、豪华之韵(万达文华)、高端典范(万达嘉华)、精致品味(万达锦华),高端精选(万达颐华、雅致)、乐活新悦(万达美华、万达悦华、美豪丽致、美豪、艺龙); 2. 拓展有酒店规划设计、工程建设管理及成本管控业务需求的业主或投资方; 3. 凭借品牌价值和一体化平台优势,帮助业主或投资方规划酒店项目功能布局及市场定位分析,达成酒店项目合作、品牌推广、渠道建设,实现双赢; 4. 监督实施进程,向公司管理人员提供汇报业务拓展进程。 平台优势: 1. 国牌酒店优秀平台,提供设计、建设、营运一体化支持; 2. 提供具有行业竞争优势的薪酬福利及项目奖金; 3. 属地化办公。 任职要求: 1. 有丰富的物业、投资人、社会关系等资源 ,对酒店项目筹建发展推广比较了解; 2. 掌握酒店业发展运营知识,具有中高端品牌酒店总经理、发展总监或经理等相关职位工作经验; 3. 拥有丰富的商务谈判经验,较强的公关协调活动能力,与业主及社会各界有着良好的沟通能力与技巧; 4. 较强的责任心和敬业精神 ; 5. 较强的独立工作能力和团队合作精神 ; 6. 积极主动、性格开朗、讲求效率、乐于接受挑战; 7、可以接受出差。 全国范围招聘
  • 销售总监

    1万-3万
    唐山 | 5年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 帅哥多
    • 美女多
    • 员工生日礼物
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    一、岗位名称:销售总监 二、年龄要求:30–45岁 三、性别要求:不限 四、工作经验: 5年以上高星酒店销售管理经验,2年以上同岗位/副总监/销售负责人经验;国内高端品牌优先,有本地政企、央企、国企、旅行社、MICE、企业客户资源者优先 五、薪资范围: 10-30k/月(含绩效奖金、提成) 六、学历要求:本科及以上学历 七、专业要求:酒店管理、市场营销、商务类优先 八、从业经历要求: 1.5年以上星级酒店销售管理经验,2年以上同岗位(销售总监)、副总监或销售负责人任职经验; 2.国内高端店从业背景; 3.有本地政企、央企、国企、大型企业、知名旅行社、MICE机构合作及客户资源积累经验; 4.具备完整的销售团队搭建、业绩目标达成、市场策略落地相关从业经历,有成功提升酒店营收、出租率或客单价的案例优先; 5.熟悉星级酒店销售全流程,了解行业动态、竞品情况及本地市场环境。 九、主要工作内容: 1.经营管理:根据酒店年度经营目标,制定销售部年度、季度、月度销售计划及策略,落地价格体系、渠道布局,对ADR、OCC、RevPAR、营收、毛利等核心经营指标负责,确保各项指标达成; 2.客户管理:开发、维护本地政企、大型企业、会议公司、高端散客等核心客户,组织开展大客户谈判、续约及升档消费推广,搭建稳定的客户体系; 3.团队管理:搭建销售团队架构,招聘、培养、激励销售管理人员及一线销售人员,制定团队及个人KPI,做好过程管控、带教赋能及优化调整,提升团队整体专业度和业绩产出; 4.渠道与市场:统筹OTA、协议公司、旅行社、会议会展、政府接待、高端定制等全渠道运营,配合收益管理部做好房控、价格调整及淡旺季营销策略优化;策划各类营销活动,提升酒店品牌影响力及客户到店转化; 5.跨部门协同:对接前厅、客房、餐饮、财务、市场、收益管理等相关部门,协调解决销售过程中的各类问题,保障客户接待、宴会执行等环节顺畅推进; 6.其他工作:参与酒店重大接待活动,处理重要客户投诉及突发情况;开展市场调研、竞品对标,及时调整销售策略;完成酒店管理层交办的其他相关工作。 十、任职要求 1.能力要求:具备业绩与经营、客户与资源、团队管理、市场与渠道相关核心能力,擅长业绩攻坚、大客户维护及团队管理; 2.形象与素养:商务形象得体,谈吐稳重、优雅,符合酒店高管气质;结果导向强,抗压能力突出,具备极强的目标感和责任心; 3.其他要求:诚信正直,严格遵守酒店保密规定,对酒店忠诚;具备高管格局,能站在酒店整体经营角度开展工作;具备良好的沟通协调、公关谈判及应急处理能力;能适应商务应酬及灵活的工作节奏。
  • 杭州 | 经验不限 | 学历不限
    • 技能培训
    • 岗位晋升
    • 员工生日礼物
    • 管理规范
    • 人性化管理
    • 缴纳五险
    • 带薪年假
    • 包吃包住
    国内高端酒店/5星级 | 100-499人
    • 投递简历
    注:薪资构成 底薪+提成 岗位职责 1.制定个人销售活动计划。 2.通过开发新客户,稳定老客户,以力争达到所确定的销售收入目标。 3.向销售部负责人汇报市场信息,包括本市场状况、客户反馈意见等。 4.以外出销售、电话联络和信函等方式与所辖区客户保持高度联系。 5.协调安排自己所辖客户在酒店的大型活动及VIP的接待工作。 岗位要求 1.具有市场调查和预测能力,能及是掌握市场动态,并能综合分析,及时地提出相应的措施和合理的建议。 2.有较强的语言表达能力,能撰写市场调研报告,具有起草工作计划、总结及业务汇报的能力。
  • 上海 | 8年以上 | 大专 | 提供食宿
    • 引领行业创新
    • 舒心微信家园
    • 让人心扎根
    • 岗位晋升
    • 节日礼物
    • 五险一金
    • 年底双薪
    • 员工生日礼物
    • 包吃包住
    有限服务中档酒店 | 2000人以上
    • 投递简历
    【岗位职责】 1、全面负责区域内酒店的整体运营管理,制定并执行年度经营计划,确保完成各项业绩指标; 2、统筹区域内酒店的日常运营,提升服务质量和客户满意度; 3、负责区域内酒店的预算编制、成本控制及收益管理,优化经营效益,提高盈利能力; 4、分析市场动态及竞争对手情况,制定并实施有效的市场营销策略,提升品牌影响力和市场份额; 5、负责区域内团队建设与管理,包括人才选拔、培训、考核及激励,打造高效协作的运营团队; 6、维护与业主、合作伙伴等外部关系,确保业务顺利开展; 7、贯彻执行公司各项规章制度及标准流程,确保区域内酒店运营符合公司要求。 【岗位要求】 1、大专及以上学历,酒店管理、旅游管理、工商管理等相关专业优先; 2、8年以上酒店行业工作经验,其中5年以上区域管理或高端酒店总经理岗位经验; 3、熟悉酒店运营管理全流程,具备出色的市场分析、经营决策及团队管理能力; 4、具备优秀的沟通协调能力及商务谈判技巧,能够高效处理内外部关系; 5、年龄30-40岁,身体健康,能适应高强度工作及出差安排; 6、具备较强的抗压能力及责任心,目标导向,结果驱动。
  • 运营副总

    2万-3万
    吉林 | 5年以上 | 本科 | 提供食宿
    • 带薪年假
    • 提供食宿
    • 工龄津贴
    • 学历津贴
    • 年终奖金
    • 社会保险
    • 岗位晋升
    国内高端酒店/5星级 | 500-999人
    • 投递简历
    1. 协助总经理制定营销战略规划,为重大营销决策提供建议和信息支持。 2. 根据酒店发展战略组织制定营销战略规划。 3. 负责组织搜集国内外相关行业政策、竞争对手信息、客户信息等,分析市场发展趋势。 4. 定期、准确向酒店总经理和相关部门提供有关销售情况、费用控制情况、销售收入等信息。 5. 制定年度销售目标和计划,提供酒店销售决策,部署并监督销售计划的执行进展。 6. 组织酒店高层管理人员和其他相关部门确定项目销售定价方案,组织项目销售定价和销售策划  任职资格: 1. 年龄40岁以下,大学本科以上学历。 2. 五年以上品牌饭店管理经验及市场营销经验,尤其擅长AI及新媒体营销战略。
  • 上海 | 1年以上 | 学历不限 | 提供食宿
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 领导好
    • 包吃包住
    • 人性化管理
    国内高端酒店/5星级 | 1000-2000人
    • 投递简历
    应付账款管理:负责审核供应商发票、采购订单及验收单据,确保信息一致且符合付款条件,及时办理款项支付,维护良好合作关系。 日常资金收付:处理酒店日常现金、银行存款的收付业务,包括客房收入、餐饮消费、费用报销等,准确核对金额并开具相关票据。 账务登记与核对:逐笔登记现金日记账和银行存款日记账,每日核对库存现金与账面余额,定期与银行对账单进行核对,确保账实、账账相符。 费用报销审核:严格按照酒店财务制度审核员工费用报销单据,检查票据合法性、完整性及审批手续,符合规定后办理报销支付。 资金报表编制:定期编制现金流量表、资金日报表等,反映酒店资金收支及结余情况,为财务决策提供数据支持。 票据与印章管理:妥善保管支票、汇票、印章等重要财务资料,建立领用登记制度,防止票据遗失或滥用,确保资金安全。 协助账务核对:配合会计人员进行账务核对与清查工作,提供应付账款、资金收付等相关数据,协助完成月度、年度结账。 合规性把控:遵守国家财经法规及酒店财务制度,确保各项资金收付业务合规合法,防范财务风险。
  • 北京-怀柔区 | 3年以上 | 大专 | 提供食宿
    • 包吃包住
    • 五险一金
    • 岗位晋升
    • 技能培训
    • 员工生日礼物
    国际高端酒店/5星级 | 50-99人
    • 投递简历
    【岗位职责】 1、制定及执行酒店市场销售计划 2、酒店市场开发、客源组织和酒店商品客房、餐饮、会议的销售工作。 3、分析市场动向、特点和发展趋势,设立市场目标。 4、走访客户,根据市场变化,并不断改进服务工作。 5、审核服务活动的策划方案,组织员工工作。 6、签定住房优惠协议、旅行社房价协议及各种合作协议、认报刊合同、广告宣传服务协议。 7、统筹酒店内外的公关宣传工作;审阅酒店对外发布的宣传稿件。 8、对外通过接待、出访、新闻媒介等,对内做好各部门的推销和宣传活动等,管理美工制作,以达到酒店经营的宣传目标。 【岗位要求】 1、大专以上文化程度;3年以上同岗位工作经验。 2、按照公司整体要求,制定和组织实施公司在市场策划、销售管理、客户服务和物业管理的战略规划。 3、负责项目可行性比选阶段的市场研究、客户分析、市场定位和营销推广方案设计。 4、负责监督和考核公司各项目的营销推广、销售进度、销售回款和客户服务等,支持和保障项目实施。 5、负责组织营销推广、销售执行、客户服务等方面专业人员的培训。 6、英语口语和书写流利。 **北京宝麓酒店|十乐主理人招募计划** **以十乐之名,重构东方美学与商业共生的未来** 核心逻辑 我们寻找的不是员工,是东方美学的创世合伙人 在30人的生态系统中,你将不再受限于传统岗位定义。我们为十位主理人构建了"美学主权体系"——以利润共享机制+品牌共创权+战略决策席位的三维赋能模式,共同缔造"61间房百万级收益"的行业新范式。 *招募流程** 1. **内部提名**(20252.28截止):从现有30人精英团队中,同时具有10乐主理人才华的优先选用。选拔为潜力候选人。 2. **外部招募**(2025.3.10启动):定向邀约行业顶尖人才(如安缦/虹夕诺雅等背景优先)。 3. **美学提案**:提交《岗位升维计划书》+《致宝麓的一封信》,阐述资源整合路径。 4. **终审对谈**:由“隐士体验官”参与评议,聚焦“数据化思维×美学敏感度”平衡力。 5. **签约仪式**:授予“十乐金印”,持有酒店第二总经理权限,轮值十乐理事会战略席位 -- **十乐主理人架构与岗位整合** | **十乐主理人** | **核心赋能方向** | **1.隐乐主理人 · 私域造浪者,假日造节官** 让酒店365天与美好节令共舞,让酒店365天活成热搜体"| 转化销售资源为高净值私域社群资产 | | **2. 味乐主理人 · 行政总厨** | 主厨 + → 主理人| 设计节气菜单,打造“从庭院到餐桌”美学闭环 | | **3. 美乐主理人 · | → 主理人+1策展助理 + 摄影师 | 将品牌传播升维为艺术事件 | | **4. 花乐主理人 · 空间疗愈师** |1人 → 主理人| 以动态花艺重构客房与公共空间叙事 | **5. 感官主理人 · 酒吧** | 多功能餐厅 分子鸡尾酒实验室+中国年份风味图谱 | **6. 庭乐主理人 · 造景师* | 1人 → 主理人 负责酒店庭院内树木的种植 统筹客房部与打造疗愈景观 | | **7. 读乐主理人 · 文化策展官** | | 1人 → 主理人+3执行助手 酒店内的选书 | 以“枕边诗会”“隐士书单”重塑文化体验 | **8. 茶乐主理人 · 茶道空间哲学家** | | 1人 → 主理人 | 设计茶道入境仪式与东方生活美学 | 百年老茶庄窖藏+茶禅空间定制 | | **9. 大健康营养主理人 · 能量共振师** | | 1人 → 主理人 | 融合管家服务与山水能量解码器+营养基因图谱 **10. 音乐主理人 ·1人 → 主理人| 自然录音师(将二十四节气转化为沉浸式音乐叙事(如夏至水琴独奏、冬至古埙冥想,专属声纹疗愈曲”,打造五感共振体验。 **权益** - **利润共享**:年度净利润贡献度分成+策展收益分成 | - **资源优先权**:主理人可调用5%预算用于美学实验,或者将酒店上月运营盈利的5%。 作为下月十位主理人的预算,报总经理审批。 - **品牌烙印**:作品镌刻于“十乐长廊”,参与《宝麓美学年鉴》。 **要求** - **职能升维**:将传统职责转化为美学体验- **数据赋能**:提案需附ROI测算 - **资源对赌**:承诺引入3项跨界资源(如米其林食材供应链、艺术家驻留计划)。 -**北京宝麓酒店** 在雁栖湖畔,我们以十乐为笔,书写东方美学的未来。
  • 前厅部经理

    1.5万-2万
    上海-浦东新区 | 经验不限 | 学历不限
    • 带薪年假
    • 技能培训
    • 五险一金
    • 管理规范
    • 员工生日礼物
    • 包吃包住
    • 领导好
    国内高端酒店/5星级 | 500-999人
    • 投递简历
    【岗位职责】 1、负责酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。 2、进行有关的市场计划分析制定部门工作计划,完成工作报告。 3、使客房达到预期出租率,获取客房收入。 4、督导下属部门主管,委派工作任务,明确岗位责任,随时调整工作部署。 5、保持良好的客际关系,能独立有效地处理宾客投诉。 6、协助酒店与更高一级领导处理突发事件。 【岗位要求】 1、专科以上学历,前厅工作经验10年以上。 2、熟悉酒店前厅的经营管理工作,具有较强的工作责任感和敬业精神。 3、督导前厅各分部员工服务质量标准、操作流程标准并对前厅部各项工作实施全面监管。 4、有效贯彻、落实并完成部门制订的每月工作计划。 5、英语对话流利,有较强的协调管理能力,具有一定的销售能力。 6、全面掌握前台收银方面的财务基础知识,能处理日常服务环节中所涉及到的财务方面的问题。
  • 杭州 | 经验不限 | 本科
    • 五险一金
    • 节日礼物
    • 技能培训
    • 带薪年假
    • 岗位晋升
    • 管理规范
    • 领导好
    • 员工生日礼物
    • 包吃包住
    国际高端酒店/5星级 | 100-499人
    • 投递简历
    Revenue Administrative Duties  Assist in the preparation of the agenda, critiques tracking, competitive analysis and other supporting documents for presentation at market sales strategy meetings.  Assist in the implementation of hotel sales strategy in the reservation and inventory systems.  Escalate technical questions related to the reservations and property management systems to the correct support desk in a timely manner.  Compile group pace and productivity reports.  Update market and property specific sales strategy reports on a daily basis.  Assist with training of new associates as necessary on revenue management tools.  Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks. Inventory Control  Assist in the management of rooms inventory to maximize cluster rooms revenue as well as maintain accurate reservation system information.  Assist in managing room authorizations, rates, and restrictions, including communicating with rate restrictions and strategy to properties.  Facilitate completion of Competitive Pricing Analysis. Generate all necessary reports for Revenue Management meetings. Computer Skills  Use computer systems and software packages to input, access, modify, store, or output information.  Enter and retrieve data from computer systems using a keyboard, mouse or trackball. Guest Relations  Address guests' service needs in a professional, positive, and timely manner.  Thank guests with genuine appreciation and provide a fond farewell.  Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.  Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.  Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).  Accommodate and document special requests. Communication  Speak to guests and co-workers using clear, appropriate and professional language.  Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others  Support all co-workers and treat them with dignity and respect.  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.  Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance/Quality Improvement  Comply with quality assurance expectations and standards. Physical Tasks  Enter and locate work-related information using computers and/or point of sale systems.  Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance. Policies and Procedures  Maintain confidentiality of proprietary materials and information.  Follow company and department policies and procedures.  Protect the privacy and security of guests and coworkers.  Perform other reasonable job duties as requested.
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